Emmanuel C.
Yelp
The main feature of the property is its spectacular view and I booked my stay through the Fine Hotels and Resorts Program offered by Amex for Platinum cardholders as one of the benefits was a room upgrade. When we arrived, the receptionist took us unnecessarily to the second floor before making us go back down to the first floor and taking us to a room that had a view of plants hiding the rest of the terrace. We had been "upgraded" into what she later described as an handicapped room. What a disappointment! I talked to Anais, the manager on duty and although they had rooms with views available, she would not bulge and required us to pay extra. We had just spent a couple days at the Carlton in Cannes where we experienced spectacular service from the heart. What a night and day with our experience at CSM. After my stay, I contacted the General Manager as I always make the effort to find a solution with management. I just experienced the same cold, arrogant and disingenuous attitude, only taken to the next level. BTW, there was another guest that was experiencing an issue that same night and ended up leaving the property. Two parties at a small supposedly high-end property experiencing major issues on a single night, that speaks volume. Boy, did I regret leaving the Coast to come up there. I will not be making that mistake again.