R2312TLrandyj
Google
My wife and I were there last week with another couple for our 3-day visit to Southern France. Unfortunately, the experience was not a good one. Upon our entrance into the room, my wife noticed multiple bed bugs crawling on the bed. We called the owner (Costas, the husband) to view the situation. He looked (as well as another guest) and told me how they have never had bed bugs before, but acknowledged that he saw them, and then said, "what can I say?".||My wife and I left since we had no desire to sleep on a bed with active crawling bed bugs. We had paid over $1000 for the 3 night stay. We have traveled all over the world and stayed in 4-5 star accommodations and have never had to write a negative review. And yes, this Chateau was highly recommended, so we did not go into booking this Chateau blindly. We figured that when the owner's wife (Alison) came home later that night, that we would talk to her and get a reassurance that this was serious and would be handled so someone else didn't have the same experience. We also thought they would give us a full refund. Just the opposite. Nothing but denial that the there was any evidence of bugs. I sent her the pictures and a video. She became extremely rude and denied any refund. Not even an apology. See insert of picture of bed bugs that was taken in the room. ||On top of the bed bug problem, we had a room that was difficult to get up to, an extremely old lumpy mattress and stairs up to a bathroom with no railing up and around the landing. Very dangerous. See other photo.||We made a last-minute reservation at the Le Vieux Castillon, which was about 20 minutes away, and it could not have been nicer. Fabulous hotel. Very Clean and service was impeccable.