Chateau Versailles Hotel

Chateau Versailles Hotel may have been a gem at a point with all their awards from 10+ years ago, but don’t get fooled by the photos, as even their deluxe king room with fire place is not as it used to be. (Photos probably taken many years ago). From check in the room was fairly dirty, a lot to stains, and the smell was not clean. I had raised the concern and requested another room but was told everything was full at both their hotels for the duration of my 4 night stay and the front staff didn’t give much care for my concern for the rooms cleanliness. There was a small nespresso machine which I enjoyed and the breakfast did the job, otherwise it was fairly disappointing. The room is trying to keep a Montreal classic look in some ways, but with a mostly renovated bathroom, a large tv and a nespresso, it seems like they can’t choose between a modern contemporary look or preserve its original roots with having old beat up stained carpet, furniture, walls and a thermostat that’s wired backwards with “sharpie” to indicate to use it in reverse (still never really figured out either thermostat in the small room). I will also note the bathroom door frame is very small to fit through, as a 5’10” man, I can’t imagine for anyone with a bigger frame than I to safely fit through the doorway. Coincidentally I ended up breaking my toe while entering my small room washroom, as the door couldn’t even open all the way in the washroom, so my foot caught the door itself. After breaking my toe, I had my fiancée request just some tape (scotch or anything) from the front reception staff, so I could tape my toe to protect it better, but there was little effort or concern made from the staff and pointed her to speak to the building handyman to see if he could help out?? I didn’t know guests are directed to speak to hotel handyman. Luckily he provided me with a piece of tape which helped my aching toe. Throughout my stay I saw guests at the front reception regularly complaining about issues with their rooms, clogged pipes, poor booking coordination, cleanliness, it’s hard to boast their positive aged reviews from 10+ years ago when in the modern day plenty of guests and I had so many valid complaints about their stay at Chateau Versailles Hotel.

This is NOT a 4 star hotel by any stretch of imagination despite what Expedia or Priceline says. There are a few good points and there are a few undesirable. My objective view is that everyone will have their own boxes to check in selecting a hotel. I got a nice, decent-sized room with plenty of glass windows presenting a view of the street. It also has a Nespresso machine which was a nice touch. They also offered plush bath robes and slippers which was great It has a sauna which was another check for me. Above all the staff and housekeeping are Excellent. Super nice and friendly. Where it fell short was 1. Breakfast (nothing I could eat), 2. Traffic noise (windows are old), 3. Confusing thermostat. It was only for AC. For heater you have to use a fireplace in the room which would light up so if you need dark room, you are out of luck and it’s fan makes a noise so no quite sleep. 4. Gym cannot be called a gym. 5. No elevator, although I didn’t mind. Would I stay there again? I don’t think so if there are other options.

Incredible people, great breakfast, wonderful location. We got a free upgrade because it was our 40th Anniversary. Just a great time in every way. (But you better like stairs, cuz we didn't see any elevators.)

We really enjoyed our stay here. I’m not sure why all the negative reviews. I booked this hotel for my daughter and I for the old charm and it didn’t disappoint. It has a very charming bed and breakfast feel. Our room was large and spacious (king suite), bathroom was clean, staff were so friendly and helpful, the included breakfast isn’t anything fancy but still great, and the location is perfect. Close to the metro and walking distance to lots! If you’re looking for an updated new feel this isn’t the hotel for you-if you’re looking for charm and cozy vibes this is a great option!

By far the worst experience I have had at any hotel. We were given a small room in basement, and we had a lot of luggage, but there were no elevators. It wasn’t mentioned earlier. Accessibility for disabled isn’t available. It is crazy because so many people who stay here are older and it was painful to just carry stuff a load of stairs to then take it down. We barely would come to the room because the idea seemed dreadful. The breakfast was the only decent thing about the stay and the staff at night. That’s all

This was easily the worst hotel service I've ever experienced. When I arrived my room was freezing. Literally. They said the heater was broken and they'd fix it. They brought in another heater that was also broken. Said they'd change my room. Many hours later (around 3AM) they went silent: no response from phone calls, no one at the front desk to help. The next morning they were disrespectful, passive aggressive, and never apologized. They made it very clear they were not there to help.

It is a Charming boutique-style hotel with a cozy, heritage vibe. The staff were polite and helpful throughout the stay, adding to the warm atmosphere. Rooms were clean and well-kept. Just a heads-up — parking is not included and costs $40. Overall, a pleasant and comfortable experience👍🏻

Good location but our room felt very dirty. Our bathroom door didn’t shut, there was paint chips everywhere, dim lighting, caulking missing/black mold in the bathroom. We paid $400/night and it certainly didn’t feel like it was worth that. It is more of a 2.5-3 star hotel in our opinion. Breakfast was very artificial with canned fruit, hard boiled eggs and croissants that were squished. We would’ve been more satisfied if we had paid $100/night but for the price we paid we were expecting a higher standard and quality.

Conveniently located in downtown Montreal. You have the metro 3 mins away and 15 mins walk to hike the lookout of Mount Royal. The staff was super friendly and helpful. The room was very clean, though the complimentary breakfast had limited options, everything was fresh and delicious. I arrived after 11pm, there was no staff to welcome me, I had to go across the street to the sister hotel, and they checked me in. The family on the level above from me was very noisy with thumping etc, but I called the front desk and they got them to stop.

The Good: the room was beautiful. Very clean, well furnished with a good view of the city. Quiet room, comfortable bed, plenty of pillows. Towels and linens were high quality. The Bad: Lots of steps to climb to get inside, and more steps to get to your room. Reception desk at hotel closes at 7pm, so if you're arriving after that, check in across the street. They were just a lot bit snobbish when we checked in at night. Parking is expensive, but it IS downtown, so not unexpected. The only ice machine in the building was broken. The toilet was fussy.

Sent an email to the manager and called, no response very disappointing. I have been staying at the Chateau Versaille for nearly 20 years. During that time i have been very happy with the Hotel logging dozens of nights and many stays. However during this stay, 7/15-7/17, i found the condition of the hotel room to be particularly disturbing: 1) The air conditioning was not functioning correctly and upon check-in maintenance adjusted the temperature, but the room never cooled as in the past visits. On the second night it was so uncomfortable that we nearly phoned the desk at 3AM, but decided since we were checking out at 7 AM we would not bother the desk. 2) In addition the carpeting in the room had many stains as you can see in the pictures I have attached, not very appealing and quite disappointing for a hotel of your caliber. 3) Finally the maintenance of the bathroom was not up to your standards, from peeling paint, mold and hanging caulk again very disappointing.

First of all, giving this 4 starts because the overall price and quality of this hotel was great. We stayed 3 nights visiting from NYC - here is our rating. Outside of the hotel is a bit drab looking. When we arrived I got nervous about what I had signed us up for but once you step inside it's actually quite lovely and has a bit of historic charm. The service was great - a bell hop greeted us immediately and took our bags up to our room and check in was quick and easy. Our room was nicely decorated and very cute. It was very small, I accidentally booked us the Double bed room instead of the Queen so it would be just fine for a single person but snug for a couple. The pillows on the bed were small but the bed was fairly comfortable overall so no complaints really. Again, would be perfect for 1 guest but not for 2. The location is good. This was our first time visiting Montreal and we felt that the location was close to many shops and eateries and within walking distance to the Mount Royal park. We drove around Montreal and found it quite easy and didn't have too much of a hard time finding parking. The valet parking was full when we arrived but in the end it was much cheaper for us as every day we found street parking for very little money right in front of the hotel. Coming from the US we don't speak any French and did not realize that the street parking was alternate side parking. Keep this in mind when visiting here, you will have to move your car to the other side of the street every day to avoid a $75 ticket (which we unfortunately got). The breakfast was your typical hotel breakfast. Tea, coffee, croissants, toast with jam or peanut butter, eggs, ham, etc. Dining room was cute and nicely decorated. No complaints, it is what you'd expect. There is no elevator in this hotel but we did not find that a problem at all. We stayed on the 4floor which I believe is the top floor and the walk up was very easy. Overall I think the value for what we paid was good! I would stay here again.

As a guest at this hotel I had requested some items like kleenex, coffee, etc. The staff brought it but when I opened the bag there was a wet roll of toilet paper in there that smelled like someone pissed on it. It stunk! I never even asked for toilet paper. Staff claims they don't know how it got in there. Sounds like it was done deliberately. Worst hotel experience I ever had!!! And I travel a lot. And this is supposed to be a 4star hotel. I don't agree. Also problems with some male staff picking on me and sexually harassing me. I requested coffee and one guy went into my room without my consent and put the coffee on my bed. This constitutes break in and entry. Luckily I wasn't there at the time. They sound twisted. I reported them and staff were apathetic. Also extremely slow internet.

SUPER TINY ROOM, INDIFFERENT STAFF AND NO ELEVATOR!!! I stayed in this hotel when we were visiting Montreal. I choose this because it had nice ratings on yelp and hotel.com but what can I say, they all are proven wrong. Below is the list of issues we faced when we stayed here. PARKING: We arrived at 12 in the night but we called ahead of time to make sure there will be somebody at the desk. We waited for good 10 minutes before somebody showed up. We asked for valet parking but were told that all the spot are full and we have to find street parking. All the street parking right next to hotel were either full or have a sign posted for no parking between 7:30 to 9:30 am. who would want to wake up on holiday to move the car from one spot to another. We kept driving in circles until we found a parking spot 2 blocks from the hotel. not that's inconvenient, Isn't it? ROOMS: Once we parked we headed for our room only to realize that the room is on second floor and there is no elevator and there was nobody from the staff who would have helped. So, We had to carry our heavy bags through three flight of stairs! Once we got to the room it was like hole in the wall. to giver it a perspective, the rooms were as big as the bathroom itself. The beds were really uncomfortable to sleep in. This was turning into the worst hotel we have ever stayed. AMENITIES: Wifi is super slow and video Skype is not possible. There went my business meeting in the gutter. The breakfast was all cold breakfast with cheapest varieties of juices and coffee. But that is okay provided they would advertise it likewise. The only positive point this hotel offers is its close proximity to downtown. Besides that, this is a total failed experiment for me. I wouldn't recommend staying here.

I saw this hotel on Travelzoo so I decided to take a chance. It's more of a boutique hotel that is located about a 15 min from downtown Montreal (about 20 min walk to the Eaton Centre). The deal came with free wifi, free breakfast and passes to the Museum of Fine Art for the Pompeii exhibit. It looks like a huge townhouse when you enter - the staff are all super friendly in a genuine way. Please note that if you have any walking issues this hotel is not for you as there are no elevators. There are 4 stories to this hotel so if you can get a room on the ground floor then great but if you can't then you might have difficulty with this hotel. The rooms are all done well - the bathrooms are huge with marble floors; a mini bar, wine glasses and a corkscrew are provided along with an ice bucket. Breakfast is on the main floor and it a buffet style - the typical cereals, eggs, fruits, cheeses and meat; croissants/muffins etc and juices coffee/tea. I was slightly disappointed in that Montreal is known for their great cheeses and they could have showcased them here, however they had the typical swiss and marble cheese slices. Next time I would probably stay more in the downtown area of Montreal but this hotel is pretty great if you don't mind walking (which personally I don't).

Alright. First time staying in. Great location. Nice staff. I like the valet parking option available. Room was clean. Albeit the queen bed felt more akin to a double. Small cozy room, similar to how the hotel looks. I knew the hotel had no elevator from the website so I wasn't surprised. Albiet, the breakfast was really really basic. the word terrible came to mind. We just grabbed a coffee / juice and left. Couldn't have the rest. It was like the cheapest possible options were thrown together for the sake of it. The WIFI was relatively useless. Lastly, it really really wasn't worth the $. I can understand the reasoning, it's close proximity. Again if you plan to stay (First and foremost, maybe find someplace else), if you do, skip the breakfast, assume no wifi, there isn't an elevator so you will have to walk up.

We loved out stay here ! The breakfast was really good, comfortable and nice amenities. The staff is nice and helpful. Clean hotel, even though we found a bug in the bathroom, we told the staff about it and the room was double clean after that.

Decent hotel. Minuses: Small rooms and smaller beds, WiFi is slow, and breakfast is cold food. Also there's only street parking, which is difficult; valet parking costs $27/day. Pluses: Great location, cool building, friendly staff, fancy name By the way, strange that all other reviews are either 1 star or 5 stars. My review is probably the most accurate, though this was only my first stay. Would I stay here again? I'm not against the idea, I might try other hotels first, but if I'm back in Montreal on business, I might just be posh and lodge at the Chateau Versailles.

We really enjoyed our stay at Chateau Versailles. Highlights: 1. Delicious breakfast - fresh fruit, croissants, hard-boiled eggs, yummy cheeses and more. 2. Great location in upscale, quiet neighborhood; within walking distance to many nice museums and restaurants. 3. Super comfortable bed, large room, and lots of nice personal touches (nightly turn down service, fresh towels throughout the day) A few small drawbacks: 1. The hotel is quite small, which means they have a small staff. We visited in August - a very busy time. Thus, our room wasn't ready on arrival; we had to wait until 4:30 to check in. The hotel will store your bags and make you comfortable while you wait, though. 2. We had a semi-basement room, which seemed like a drawback at first, but it ended up being just the right temperature for sleeping on a hot summer night. 3. Free wi-fi, but we had limited connectivity in our room. It was OK in the lobby though, and they also have a public computer to use. Some other notes: 1. We parked in the nearby seminary for $9 a day and had no trouble there. Parking was a little confusing because there is no regular attendant, and the instructions for payment were somewhat unclear. 2. Try nearby Rue Crescent for good food and beer.

I paid nearly $200 per night and it's so not worth the money. The hotel is dated and looks a bit dirty. The room was decent size. No elevator in the building. I was told because the building is too old. Early 1900s is not super old in Montreal. The worst part was breakfast. It was of hostel quality not *4. Cheap cheese and ham, toaster, old bagels and pastries from a pack you get in safeway, boiled eggs cold from a jar. No fresh fruit, no vegetables, no fresh bread. I actually would prefer to skip it.

My partner and I stayed here for a week and we have no complaints what so ever. Chateau Versailles is beautiful historic hotel located in the downtown area of MTL. The staff were extremely friendly and helpful. Our room was clean and had everything we needed. Breakfast was delicious; yes, the options were cold, but included breads, croissants, ham and cheese, fresh fruit and yogurt. The hotel also offers tea and sometimes biscuits from 3pm to 11pm. We looked into the hotel prior to booking and saw that there was no elevator, so it's not a super accessible hotel for differently abled individuals but that doesn't impact us personally. All in all we were very happy with the hotel and would stay again if given the chance.

So so so so so so disappointed. We personally love boutique hotels, service is usually spectacular and there's usually extra care in putting together the rooms. Not here. We booked two rooms with two queen beds each. We got only one room with two queen beds and one room with one king bed... Thanks? The AC can't be changed to your liking. Our bathrooms came with two towels for four people. We were missing ALL of our soaps and shampoos. Carpets are dirty. We were also given these basement rooms. Wheelchair accessibility? NOPE. No elevators! They gave us a keurig machine for coffee but making yourself a cup costs two bucks a piece. WOW. We tried to ask the front desk how to get places, but they had no idea. Slow clap? I guess the one star is for the free breakfast we received for all our "trouble". Yippee.

We love the Chateau Versailles! We had a large room with plenty of space. The valet parked our car ($25/day but well worth it!), delivered our bags to our room, helped us get a cab, filled our cooler with ice on our way home, and gave us directions to nearby restaurants. He was excellent! Complimentary breakfast was delicious and perfect in its variety, freshness, and amount. Very European. The location (in an upscale neighborhood surrounded by restaurants, museums, shops, and cafes) is perfect. Our only criticism is with the wifi. It was inconsistent (at best) in our room. We were told it would work better in the lobby. We will definitely stay here again.

Great for a romantic get away. Good breakfast. I would not recommend this place for families since I'd like to stay here again. Bronte restaurant across the street makes the food for this hotel.

Where to begin, we showed up to the hotel early and attempted to check in. We figured we would be told that we could store our bags but would have to wait for a room. Much to our surprise we were told of course we could check in. The woman at the front desk was kind and helpful. We asked her where we should go to shop before lunch and she broke out a map. She drew exactly where to go, what streets to turn down and directed us to where lunch was. Each person we spoke to from that point forward was the same way. They gave us great dinner recommendations and helped get us reservations. Each person broke out a map and guided us. Even when we had to take the subway they gave us a different map and made sure to put on the regular walking map where we were heading and where we would end up. It was phenomenal. That was just the staff. The rooms were quite large for such an old city and the bathrooms were too. It was very clean with comfortable bedding. The fireplace was a nice touch. It was also very quiet. I can not say enough about the staff and this hotel in general. Will definitely stay again :)

stayed here for work so room was not reserved or paid for by me (when i was checking out sounds like rates are around $125/night). with that said, it has a great location - few blocks away from the museum of fine arts, lots of awesome restaurants within walking distance. quiet, charming with kind of a weird layout (gotta go up and down a few flights of stairs), friendly front desk staff (although seems to rotate every time i pass by - maybe college students?). the room i stayed in was a bit small - no desk, no fridge or microwave but does have a keurig in the room, iron plus board, hair dryer, comfy robe, shampoo, conditioner, body wash, lotion, body and facial soap, safe, bottle opener, free wifi is pretty decent and no log-in needed. free continental breakfast, tea available during the day, a small conference room in the back (fits around 8 people) with projector, also provides catering (we had a cheese, bread, fruit plate).

Not even worth of half a star. Worst hotel I have ever had the displeasure of staying at. I stayed for 7 nights due to construction in my apt. There were escorts and johns everywhere. It was filthy. I had to change rooms once due to bed bugs. The minibar had food that had been expired for a year. And if you want your bed sheets changed you have to call the front desk at least three times as they are very forgetful. I had my dog with me. I ordered a cheeseburger with fries one of the nights and accidentally spilled ketchup on the bed. The next morning I received a call from the manager saying that my dog bled on the bed. I assured the manager that if my dog had a cut I would be aware and that it was just ketchup. Two weeks later I received a call from the spca saying that someone had reported neglect of a dog. The spca asked me if my dog has ever been bleeding. I told them no and after viewing him and his medical records they dismissed the case. This imbecile of a manager accused my dog of bleeding on the hotel bed when it was merely ketchup and then on top of it reported me to the spca for animal neglect/abuse. It actually baffles me. This guy is a sick, twisted, mean and delusional Individual

We stayed here for 3 days in early June 2011 on a trip to Montreal. I didn't actually realize until after we arrived that the hotel is apparently owned by Le Meridian. The hotel itself is quite charming - when you walk up to it from the street it has kind of an old world charm and a staircase leading up to the front door. The lobby is small but the hotel itself isn't terribly large so that's not unexpected. It actually looks more like a bed and breakfast than a hotel owned by a large conglomerate - a fact I personally liked. The decor made me think more of someone's comfortable home than a hotel. The hotel staffer who greeted us was very accommodating, offering suggestions on places to eat, sights to see, etc. There isn't a concierge but the front desk staff does the job. All of the staff I encountered spoke both English and French quite well (thank goodness because my french isn't exactly outstanding!). The hotel is 4 floors but....it has no elevator. The front desk staff offered to have someone help us up the stairs but we opted to do it ourselves since there we were only on the 4th floor (the lobby is actually on the second floor so it was only two flights). When we first arrived I thought the stairs wouldn't be a big deal and they weren't a problem per say but I have to admit that after walking around Montreal all day in the hot sun, I was tired at the end of the day and wishing for an elevator (but goodness knows I need the exercise). The room itself was nice - painted a warm orange with tasteful decorations and art. We had a queen size bed; the bathroom had a shower/tub combo and was light and airy feeling. Our room had a window overlooking the street but noise wasn't really a problem. The curtains were 'blackout' curtains but we did still find the room was a little bright in the mornings when the sun came out, even with closed curtains. If you are affected by light, I'd recommend bringing a sleep mask. The room had a safe, mini bar, the standards. The room also had a TV with local channels and move purchase options. The room did have air conditioning but I found it to still be a little warm, even on the coolest setting. It wasn't unbearable by any means but I did notice it at times. This could have been also because we were on the top floor - and the city was quite hot (in the 80's) the whole time we were there. There is no room service but there is a very good buffet style breakfast served every morning. It had frittatta, boiled eggs, assorted meats and cheeses, fruit, yogurt, croissants and other pastries, tea, coffee, juice, etc. The buffet comes with every room, per the front desk staff, so that's a nice plus in an expensive city. The hotel is situated right in downtown so it's very convenient for getting to everything. There are a number of restaurants and bistros in the area, plus there are two convenience stores within two blocks. The Guy-Concordia Metro station is two blocks away so that's the best stop to use for this hotel if you are taking public transport. The hotel offers free internet but there is also a computer and printer on the main floor if you don't bring a laptop. All in all we really enjoyed our stay and would stay here again.

Good place, rooms are nice but slightly worn - maybe due for a refresh. Wi-fi stinks - good reception but constantly drops the connection. Great location, good rates, breakfast is very nice.

We were in Montreal for the summer and after a few days in a larger, more common hotel, we decided to go for a boutique hotel and get to know the charm of Montréal and of the West side of Rue Sherbrooke. From the moment we stepped in, I felt like a princess. This place just has such a comfortable elegance. The pleasant and concerned staff were a great introduction. A small working room in the lobby with free computer access, internet and printer, made completing a last minute work project stress-free. There is Wi-Fi! :) The breakfast room has a wonderful Victorian feel, and breakfast itself was delicious. The room was very comfortable and cozy. Location wise, it was the best location for us, only a few blocks from the main avenues, so centralized. This would be an easy 5 stars for me but the only inconvenience would be parking.Valet is not terrible at $25/day but if you're staying for few it's not the best. Overall, very pleased :)

I have stayed here twice through online discount sites and have really liked it both times. Rooms are small but the beds are VERY comfortable. The breakfast buffet is tasty and nutritious. I have always found the staff to be friendly and helpful and the location is ideal for getting around by foot or metro. I find the setting quiet and classy with an old time-y feel. Would choose this place over a huge big-name hotel any time, regardless of the spotty wifi.

My husband and I stayed at Chateau Versailles for 4 nights in February 2012. We got a great deal (through the hotel) and only paid $89 a night + taxes. Our room was spacious and clean, and the bathroom was newly renovated. The hotel is located in the Golden Square Mile area, and is just a few blocks from Crescent St, and St. Catherine, where there are a ton of restaurants, cafes, and stores. The staff were also very helpful and accommodating. We thought it was one of the best deals we've ever gotten and we would definitely recommend staying there.

great breakfast buffet, delicious coffe and attentive service. guest service agents were more than willing to help out clueless tourists...had a miss communication about my laundry but was quickly resolved.....good for couples or families