Ankita Chakraborty
Google
The room is not too bad, pretty basic. However, it is evident that every facility was arranged, but not none of them are in functioning condition. The worst experience was with the staff at the reception. Our check-in time was 12 and we had booking for three adults and one child (17 year old) And it was clarified in the booking when making the booking. At the time of checking in, however, the old man at the reception claimed that Booking.com has not updated, but according to their policies, children are up to 5 years. While that can definitely be their policy, I constantly showed them the proof of my booking where there was complete clarity from our side. Plus when we went to check-in at 12, we were told to come back an hour later, as the room wasn’t ready. While we happily accommodated, when it was their turn to accommodate the age factor (which was also their mistake on the listing), they threatened us to cancel the booking and asked us to leave. While we were about to comply, they took it back and checked us in. Moreover, the room had a hair dryer which wasn’t functional at all, the AC did not cool such that we had to call in housekeeping at 3 AM at night. They cleaned the AC at that time and claimed it wasn’t cooling because of dust. Can you imagine how unhygienic that would be ? Plus, the AC was constantly leaking, we even had to remove the bed by the AC. On the first night of our stay, There was no water provided, and when we called the Reception asking for Water, We were told that the hotel does not provide water in the rooms. However, the next day housekeeping did provide free water in the room. As a whole, If I’m going for a vacation, the harassment and behaviour that we had at this particular hotel was absolutely unacceptable.
