Chateau Windsor Hotel

The rooms are clean but the bed was way too soft. Also there was no water kettle in the room to make a tea as advertised. The breakfast reminded me of a youth hostel. I had to eat my breakfast while standing. Checkin was fast but the staff was a bit reserved and not as welcoming as it could be. The wifi way very slow as well. Still a very nice location.

Very good hotel in the very good location.Even though it is old ,rooms are very clean and good maintenance.Service is very high quality and very helpful.They care so much for the guests.Food was simple and homely and tasty as well

It is situated in one of the best locations of Mumbai. Just few minutes walk to Marine drive, Nariman Point and fort. Perfect for work stays. Rooms are old, but spacious and well maintained. Bathrooms are clean. They provide a limited items but tasty breakfast. Overall worth it.

Terrible experience at Chateau Windsor, Churchgate. On the very first night, I accidentally dropped my room key in a taxi. When I approached the reception for assistance, the staff behaved in an appalling manner. Instead of providing support, the receptionist grumbled continuously, muttered complaints to other staff, and reluctantly suggested I sleep in a different room. Only after much insistence did he finally open my original room door with a master key — which clearly proves such an option existed from the beginning. For the rest of my stay, they denied me a replacement key, refused to clean my room, and later threatened to keep my luggage unless I paid ₹4000 for the lost key. I have since lodged formal complaints with Booking.com, the National Consumer Helpline (NCH), and the Tourism Board of India. This hotel practices harassment, hostility, and intimidation, not hospitality. Strongly advise avoiding it.

Stayed with my family and 2 young kids. If you looking for a budget basic no frills with great location. This is the place. Breakfast is basic. Service is very good. Clean basic room setup.

The staff were very proactive regarding room service and other parking. Parking space available was limited, but the staff managed it well. Even though the hotel was in an old building with small corridors, the rooms were spacious, clean and well maintained. The dining area where breakfast was served was small but neatly kept.

Rooms were nice and clean. Location is nice as it’s in Churchgate a few hundred meters from marine drive. There wasn’t any sea view though, atleast from my room, for those wishing for one. The staff is supportive. Room restaurant dine wasn’t available except for maybe a tea. Though it could be ordered from online apps. 4 stars as it could have been better for the price n telephone Helpdesk maybe a bit more softer. Breakfast offered till 11 am was decent.

The hotel is located near the Marine Drive,Gateway Of India and Taj Hotel as well.The hotel also provided us with wonderful room service and breakfast which was extremely delicious as well as it was piping hot.