Chateau Windsor Hotel

It is situated in one of the best locations of Mumbai. Just few minutes walk to Marine drive, Nariman Point and fort. Perfect for work stays. Rooms are old, but spacious and well maintained. Bathrooms are clean. They provide a limited items but tasty breakfast. Overall worth it.

The staff were very proactive regarding room service and other parking. Parking space available was limited, but the staff managed it well. Even though the hotel was in an old building with small corridors, the rooms were spacious, clean and well maintained. The dining area where breakfast was served was small but neatly kept.

Stayed with my family and 2 young kids. If you looking for a budget basic no frills with great location. This is the place. Breakfast is basic. Service is very good. Clean basic room setup.

The room is not too bad, pretty basic. However, it is evident that every facility was arranged, but not none of them are in functioning condition. The worst experience was with the staff at the reception. Our check-in time was 12 and we had booking for three adults and one child (17 year old) And it was clarified in the booking when making the booking. At the time of checking in, however, the old man at the reception claimed that Booking.com has not updated, but according to their policies, children are up to 5 years. While that can definitely be their policy, I constantly showed them the proof of my booking where there was complete clarity from our side. Plus when we went to check-in at 12, we were told to come back an hour later, as the room wasn’t ready. While we happily accommodated, when it was their turn to accommodate the age factor (which was also their mistake on the listing), they threatened us to cancel the booking and asked us to leave. While we were about to comply, they took it back and checked us in. Moreover, the room had a hair dryer which wasn’t functional at all, the AC did not cool such that we had to call in housekeeping at 3 AM at night. They cleaned the AC at that time and claimed it wasn’t cooling because of dust. Can you imagine how unhygienic that would be ? Plus, the AC was constantly leaking, we even had to remove the bed by the AC. On the first night of our stay, There was no water provided, and when we called the Reception asking for Water, We were told that the hotel does not provide water in the rooms. However, the next day housekeeping did provide free water in the room. As a whole, If I’m going for a vacation, the harassment and behaviour that we had at this particular hotel was absolutely unacceptable.

Rooms were nice and clean. Location is nice as it’s in Churchgate a few hundred meters from marine drive. There wasn’t any sea view though, atleast from my room, for those wishing for one. The staff is supportive. Room restaurant dine wasn’t available except for maybe a tea. Though it could be ordered from online apps. 4 stars as it could have been better for the price n telephone Helpdesk maybe a bit more softer. Breakfast offered till 11 am was decent.

Beast part is nearly to Marin drive and church gate, But they repeat every day same breakfast , I stayed 4 days daily idealy and veg cutlet, I asked to change but reply was, tomorrow also you will get the same you can complain. 😀😩

I normally book Airbnbs however this one time I booked a hotel and had my worst experience. Annoying security guard. Doesn’t know how to talk or show respect to customers. Travelled from hyderabad to Mumbai for 2 days via our car. We checked out and asked them keep our vehicles Parked in their premise for extra 2-3 hours so that we could go out have our lunch and the leave for our long way back home. Their parking wasn’t full nor they had customers yet the staff and security both were rude enough to not accommodate. If they were full and had other guest on priority parking I would have understood but they didn’t have any and they still went back arguing and disrespecting, especially the security guard. I assume there is a polite way also to communicate. If this is how they treat their customers this is the last place i would book. There are beautiful Airbnb’s nearby and in Mumbai, please book that, at least they accommodate and treat you like customers.

From my very first trip to Mumbai years ago to our most recent stay between Dec 2024 to Jan 2025, I have stayed in Chateau Windsor Hotel and have loved the hospitality. Everyone from the reception, security, elevator personnel, room service and breakfast personnel are so helpful and kind and always smiling and amazing. Rooms are clean and are perfect. I stayed with my family including child this time and we were so happy here. Thank you to everyone we have met here and miss you greatly!