Che Lagarto Hostel Ilha Grande

Shower work awful. Order a ceviche. They said 15 mins. Took 50 mins. All my friends already have finished eating. When i went to complain the guy at the kitchen started laughing at me. Afterwards they agree to change to a pizza. They gave me the difference in price back. Ordered a margarita, brought me a different pizza. Now it just feel on purpose. The manager came and said that i could order any drink as a courtesy ( I asked for this before while complaining about the mistreatment) they brought the drink in a plastic glass. I ve never felt so mistreated in a place. Ill Never will be staying here,worst hostel experience in my life. They seemed to get a joy out of it almost.

What a little gem! The location was excellent and I even had the girls dorm to myself for 2 days!!No kichen facilities, but a fridge and a kettle are available. Such friendly staff! Construction going on at present but they are very considerate. The pictures are the view from the balcony of the ladies dorm.

Good for parties and nice location, but the food… extremely overpriced for a chicken burger I had that’s processed meat like nuggets. Service a bit all over the place as well, they don’t have a good system for the amount of guests.

This company has TERRIBLE customer service.||We booked 3 nights on Ihle Grande and at the time of booking, we requested a 4-person dorm as we are a family and needed to be together. ||On arrival they told us they had filled their dorms so we had to sleep in separate rooms. ||We decided that as they could not fulfil what we requested, we would go somewhere else.||We were not able to speak directly to someone. It was conducted via WhatsApp.||When we pointed out that we had requested to be in one room, they called us liars, despite showing them a screenshot of the request.||The person typing was incredibly rude, typing certain words in capitals and very condescending. ||They “fined” us 1 night’s cost despite not being able to fulfil our request and have since stopped communicating with us. ||I would never stay with this company. They don’t care about their customers.

Great view, breakfast and party at night. Not to sleep. Mould on walls and in/around the air conditioner. Roommates had drinks all over the floor and ice in the shower, were making drinks instead of buying them at the bar and walking in and out of the room until 4:30am. Secuirty did nothing, complained to reception when they opened at 8am. Response: Your check out is today. If you stay more days, I would change your room.

usually i don't rate but i feel i was needed someone to make that rate for me cause nobody mentioned the mold in the walls of the rooms... we had to sleep in a strong moldy smell . the night parties was fun, the breakfast is very good .the workers r nice , the check-in part is one of the most complicated iv had .it saves alot of time for the workers but its an real effort for the guests my night experience was very bad and i don't recommend that hostel.i'll definitely not be back as a guest maybe for the night party

The hostel is way too expensive for the experience it offers. Reception staff is never available, they are rude and unhelpful. The common spaces are dirty and foul smelling. There are no quiet spaces where you can rest. Bad rooms. The only positive aspect is their breakfast which was very tasty with plenty of options.

Terrible service. Key card wasn’t working and the reception staff just shrugged as if they were unbothered and continued to be of no help. Ended up having to let a roommate let me into the room to sleep. Additionally, they charged me 35 reais for breakfast which consisted of warm ham and cheese with a jug of water and some stale cake! Horrible service and a smelly, cramped room. Beautiful location next to the beach but not worth staying due to poor service and professionalism from staff. To summarise, very rude and dissapointing.