Matthew B.
Yelp
The hiking trails are good, but the experience was overshadowed by the cabins and resort so I will review the resort. We came in Thursday night for a relaxing getaway with convenient hiking trails. The staff was easy to work with over the phone and checked us in without problem. We were staying in the "deluxe cabin" complete with jacuzzi tub, small but functional kitchen, and direct TV. The cabin was a little more expensive at $187 per night after fees, which seemed a little steep but I thought hey it's the deluxe cabin so it should be nice. Things took a turn once we got to the cabin when we could hardly see down the rock path with small and malfunctioning lights, opened the door and the cabin looked as if someone was still home. The bed looked like someone had just taken a nap, left a keycard, and we were scared we were about to walk in on someone. After cautiously figuring out that no one was there but had left their trash, dirty dishes, and dirty bathroom complete with urine on the toilet seat and dirty tub, we went back to the office to let them know what had happened, and they told us it was their mistake and whoever was supposed to clean it didn't do so, but would come in the morning to clean. The staff dropped off new sheets and towels without comforter or blanket and immediately left, leaving us with the mess and dirty sheets. We started making the bed only to realize it was the wrong size sheets so I went back to the office to get a correctly sized set of sheets. The staff were very apologetic and to make up for everything that had happened, gave us $6 off one meal at the park restaurant. They told us again they would send someone to clean in the morning as well as replace towels.
The cabin was relatively comfortable, but the screen door to the porch has no latch which means when the wind blows at night it slams shut and can be very loud.
Friday morning, I went by the office to make sure that someone was going to come by and clean and the staff assured me they were on it.
We spent the morning hiking and seeing the sites, went to lunch, and stopped by the Cabin which was still unclean. We went to the office to ask if someone was coming to clean, and again, they assured us that there was someone coming to clean. We spent the rest of the day hiking the trails, and when we returned, of course no one ever came by to so much as replace towels or remove the old sheets that were still there. I asked the staff about it and was given a multitude of excuses. After a lot of discussions I was given a 12% discount on the room. I wasn't told how they got to that number or who to talk to about it. I was only ever able to talk with the cashier at the front office, and I'm not sure if there is managerial staff or not.
The park has an office with small general store and gift shop, restaurant with a good view, multiple cabins, chalets for bigger groups, and hotel rooms. The restaurant is buffet style for $25-$30 meals for 2 people, but apparently you can order individual meals but I never saw a menu. The food wasn't bad, but is only worth the price because there is nothing else nearby. There is also the observation tower, bald rock overlook with a lodge for big groups, and pulpit rock overlook. The cell service is not very good, and there are no phones in the cabins so the only way to get in touch with staff is to drive to the office.
To reiterate, we had a good time with the hiking, but it was really frustrating to spend the extra money on a deluxe cabin with so many problems.
I understand a deep clean isn't done normally during a guest's stay, but it was very frustrating to be told numerous times that due to the unusual circumstance they would send someone to clean, and it never happens. After the experience I don't think it is worth the money you have to pay.
Update: After working with the staff more, I was able to get better answers on what happened which helped me understand what went wrong and why it was not fixed. The people here will work with you to make sure things are right even if something goes wrong. They are good people, but I would recommend staying during a less busy time of year than fall.