Cheese Shoppe

Anyone who's spent time in Southampton knows this is the spot for the best cold brew and the very best sandwiches. I've been ordering here every weekend for 4 years and they've never disappointed me. Online ordering option makes it super easy to pick food up with no wait. CHEESE SHOPPE FOREVER!!

i hate leaving a bad review, i worked in the service industry for almost 10 years, but mamma mia. i ordered 2 sandwiches and had to wait for almost 45 minutes for them. eventually i went inside and saw that my two sandwiches were sitting under the heat lamp while other orders got packaged up, i waited inside for an additional 15 minutes they were handed over. i finally got my food, went back to my hotel to eat them. no egg on my egg sandwich.

I don't get the negative reviews. I go in every Sunday after service at First Presbyterian across the street, and whether it's crowded during the summer months or less crowded in the off-season, the workers are helpful, the service is always wonderful, and the sandwiches and coffee are always great. Everyone seems to be enjoying whatever it is they bought. One of my favorite places to grab a bite in Southampton.

Seems to be pretty fundamental that a cafe should provide a bathroom for its customers. You have a bathroom for staff so make it dual purpose. Food was pretty good but they heated my cheese sandwich when I requested it not heated. Edit: response to owner. 3 stars is not 'hateful'. My review was not just about lack of a bathroom. 1. The food was not as I requested. 2. I asked one of your staff members where the nearest public bathroom was. They said they didn't know. Eventually I found one at Stop and Shop which is a 10 minute walk away. People who are not local might like to know. I am not local. A good response might have been, as a courtesy, going forward you would let staff know where they can direct customers to find a nearby bathroom.

I’ve been to The Cheese Shop in Southampton many many times—different times of day, different seasons—and unfortunately, the experience is consistently disheartening. The food quality is hit or miss. Sometimes it’s great, other times it’s thrown together or missing ingredients. For the price, it’s just not consistent enough to rely on. What’s really upsetting, though, is how the staff is treated. It’s very obvious they’re trying their best under a lot of pressure, but the owner is constantly snapping at them, speaking in a nasty tone, and creating an uncomfortable atmosphere—both for employees and customers. They used to have one employee who basically ran the place, and since that person left, things have only gone downhill. The owner seems more stressed and more aggressive toward staff with each visit. Wait times are also a big issue. Orders take far longer than promised, and there’s zero communication. People just stand around waiting with no idea when their food will be ready in a small cramped environment. I wanted to like this place. But the toxic environment and lack of basic customer service make it hard to justify coming back. The employees deserve much better—and so do the customers.

Matcha latte was not whisked well so I got chunks of matcha in my mouth. The service was horrendous. Specifically, our group ordered two smoothies and we waited for almost 20 minutes. The whole store emptied and the smoothies still hadn't arrived. We checked once after 10 minutes and once after 20 minutes, both times gently. Both times the owner Nikki was unnecessarily rude. Hospitality is all about respect and courtesy. When one of our group members called her out on her unwarranted aggression, she escalated it further; it was so uncalled for and unprofessional. Would never ever return nor would recommend this place to anyone. Overpriced, poor quality, and the worst owner ever.

Walking by Southampton, I saw how many people where stopping by this place to grab some salad, so I said, why not? My husband, sister and I, got 3 different salads. We were all more than disappointed by the little amount and almost non existent topping that they put on the salad when they are even charging you for each topping. Even when I went back inside and asked for more, the amount was still not enough. And it’s not that I was asking for a lot of “carrots” (example) but I was asking for a decent amount so I could eat something else other that baby arugula. Unfortunately, I will not recommend it and won’t come back

I live 20 min away and will make the trip for a truffle chicken salad sandwich any day. I hate seeing hatful reviews on here it’s often I stop in and hear customers being so rude and mean to the staff over nothing. Please please please be extra nice to them and patient at the end of the day it’s just food and we are all human! But 100% a must whenever I’m in town!!!