Mitzi S.
Yelp
I've heard so much good things about this place in town. So my friends and I went here last night. It was a total opposite experienced that we had.
When we went there around 10:45PM it was a bit busy. We're 2nd in line. I ordered and wondering why the cashier guy didn't gve me an order number or whatsoever to track my order, so I asked my receipt just in case.
15mins later, our orders still not there. Take note, it's only 2 slices of cheesecake. Then I told my friend to go in the front and tell them our orders hasn't been served yet. The funny thing, the cashier guy which is ( masculine, neat and proper looking) excuse my word but who seems he only knows is to go to the gym and impress people, especially girls-- was totally clueless on what he's doing. I asked him what happened to our order and he said " I DONT KNOW" and asked our order again. I was so pissed when he told me that. I fired him back and told him.." you dont know? We're fcking sitting here for 15mins now for 2 slices of cheesecake. It's just like I ordered medium rare steak in the restaurant" he responded to me " oh we dont have steak here" I was like, oh boy! Common sense is not very common at all. He ruined my night.
So, we had our order and the server guy didn't sure enough if that's our order. He said, " did u guys ordered matcha too?" I told him, Mr. We've been waiting like forever, we didn't ordered matcha cheesecake. Maybe that's for someone else's who's waiting for years like us either. He stuttered and told me that MAYBE it was for us for complimentary thingy for what they've caused us. I am not buying it at all.
Taste wise, it's not impressive. Very foamy and too much whip. Cheesecake should be creamy and dense not airy at all. For the price of 6-10$ per serving it wasn't acceptable. You can have a good descent slice of cheesecake and coffee at Trees and Organic for that price.
Ambiance was okay, dark and romantic (someone's playing piano)but I think it was not a good theme for a cheesecake place.
Overall, it was not a good experience at all. I will never go back again. If there's a "0" star here, in a heart beat--I will give them whole heartedly.
This place needs a good management to train right people properly!