Chelsea Plaza Hotel

It's still renovation with different name now LUXE HOTEL now. Will be another one month to full operation when I visit inside was looking really good I always liked that place bring alot of memories specifically for how's was here on the 90s

This hotel deserves zero stars, but I had to select one star to post this review. When I booked the hotel, they required full payment upfront. However, at the last moment, they canceled my booking, citing “internal issues” and told me to find alternative accommodations. I faced significant challenges getting my refund. My calls went unanswered, and emails received no response. I had to escalate the matter by involving the Dubai Municipality and Dubai Police for assistance via email. Only with their intervention did I finally receive my refund.

Staying here always feels welcoming and professional. Baku really needs hotels like Chelsea Plaza – international travelers and locals would love it. Investors should think about bringing this concept to Azerbaijan.

Dear Chelsea Plaza Management, We would like to bring to your attention a very disappointing experience we faced with your property. We had booked two rooms at Chelsea Plaza Hotel for our guests; however, due to internal issues at the hotel, our guests had to suffer significant inconvenience. Staff told guest to leave the hotel. By 11:00 PM, they were compelled to shift to another hotel, which caused them considerable discomfort. Despite repeated attempts, we have not yet received any update regarding the pending refund. Unfortunately, our calls to Accounts, Reservations, and Front Desk have gone unanswered, which is highly unprofessional and concerning. As a local travel agent in Dubai, such experiences directly impact our trust and business partnerships. At this stage, we cannot recommend Chelsea Plaza Hotel for future bookings. However, we will continue to try reaching out to your management team in the hope of resolving this matter amicably and securing the refund at the earliest. We sincerely urge you to look into this issue on priority and provide a resolution. Thanks & Regards, Team LaVista Travel LLC

Great hotel with comfortable rooms and excellent service. The staff are welcoming, and the location is perfect for exploring Dubai.

One good thing that I can mention is nice staff members Santos and Vivic (you deserve 5 stars). Santos gave us public transport cards and explained how they work. We left the cards at the reception. I hope that they handed over your card to you. The problems started when we have arrived to the hotel. The receptionist said to our co-worker that he had cancelled his booking but it was not true and after travel agency call they miraculously found out that booking wasn't cancelled. Hotel has good location and looks nice outside but inside is outdated. The room key card didn't work properly, the toilet didn't flush, the window won't open, room was cold. Bathroom was dirty and had mold, floor was all the time wet and slippery because of the toilet tank that cased flood because overflow system didn't work. The hot water was available up to 10 min not more. The breakfast was ok. All night every day you hear music from the clubs that is situated at the hotel.

My stay at Chelsea Plaza Hotel was a mixed experience. The location is convenient, with easy access to nearby attractions, and the staff were polite and accommodating. However, the facilities feel a bit outdated, and the rooms could benefit from some modern upgrades and better maintenance. The cleanliness was average, but there were areas that needed more attention. It’s a decent option if you’re on a budget and don’t mind basic amenities, but there’s definitely room for improvement.

I first stayed at this hotel during the period of 2008-2011, back when it was still known as the Ramada Hotel. At that time, it was an excellent option with a convenient location near the Al Satwa roundabout—a landmark every taxi driver could easily find in the days before Dubai had a comprehensive system of street names. The hotel offered a memorable experience, with a delightful Italian restaurant serving authentic stone oven pizzas and a lively Australian sports bar. Based on those fond memories, I decided to return after many years, hoping for a similar experience. Unfortunately, what I found was a shadow of its former self. To start on a positive note, the staff remains as friendly and welcoming as they were back in the day. Their professionalism and helpfulness are still commendable. However, the Italian restaurant and sports bar are long gone, replaced by a new bar that plays loud music until 3 AM—a major disturbance for anyone staying on the lower floors. The state of the rooms is where the real disappointment sets in. It’s clear that no updates or renovations have been made since my last stay over a decade ago. The beds are old, the chairs and sofas are sagging, and the carpets are lifting in places. The bathroom was neither clean nor well-maintained, with worn-out fixtures and only one towel provided. The windows were so dirty that looking outside wasn’t an appealing option. Overall, the rooms feel tired and neglected, far below the standard one would expect in a competitive city like Dubai. This hotel is no longer the business-friendly choice it once was. While the location still holds potential, the facilities are in desperate need of a comprehensive upgrade to stay relevant in Dubai’s mid-range hotel market. Sadly, it’s hard to justify even a three-star rating in its current state; two stars would be more accurate. It’s disappointing to see a once-reliable hotel fall so far from grace. What was once an ideal option for business travelers is now a hotel struggling to keep up with the competition. I hope the management considers a significant refurbishment, as the Chelsea Hotel has the potential to reclaim its former glory.