Chelsea Plaza Hotel

Dear Chelsea Plaza Management, We would like to bring to your attention a very disappointing experience we faced with your property. We had booked two rooms at Chelsea Plaza Hotel for our guests; however, due to internal issues at the hotel, our guests had to suffer significant inconvenience. Staff told guest to leave the hotel. By 11:00 PM, they were compelled to shift to another hotel, which caused them considerable discomfort. Despite repeated attempts, we have not yet received any update regarding the pending refund. Unfortunately, our calls to Accounts, Reservations, and Front Desk have gone unanswered, which is highly unprofessional and concerning. As a local travel agent in Dubai, such experiences directly impact our trust and business partnerships. At this stage, we cannot recommend Chelsea Plaza Hotel for future bookings. However, we will continue to try reaching out to your management team in the hope of resolving this matter amicably and securing the refund at the earliest. We sincerely urge you to look into this issue on priority and provide a resolution. Thanks & Regards, Team LaVista Travel LLC

Staying here always feels welcoming and professional. Baku really needs hotels like Chelsea Plaza – international travelers and locals would love it. Investors should think about bringing this concept to Azerbaijan.

Fantastic stay at Chelsea Plaza Hotel in Satwa! The staff was incredibly welcoming, and the rooms were spotless. It’s perfectly located with easy access to nearby attractions. Highly recommend it for anyone visiting Dubai! — White Sky Travel and Tourism Dubai

If your hotel is closed kindly remove it from Google and every were.

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One good thing that I can mention is nice staff members Santos and Vivic (you deserve 5 stars). Santos gave us public transport cards and explained how they work. We left the cards at the reception. I hope that they handed over your card to you. The problems started when we have arrived to the hotel. The receptionist said to our co-worker that he had cancelled his booking but it was not true and after travel agency call they miraculously found out that booking wasn't cancelled. Hotel has good location and looks nice outside but inside is outdated. The room key card didn't work properly, the toilet didn't flush, the window won't open, room was cold. Bathroom was dirty and had mold, floor was all the time wet and slippery because of the toilet tank that cased flood because overflow system didn't work. The hot water was available up to 10 min not more. The breakfast was ok. All night every day you hear music from the clubs that is situated at the hotel.

My stay at Chelsea Plaza Hotel was a mixed experience. The location is convenient, with easy access to nearby attractions, and the staff were polite and accommodating. However, the facilities feel a bit outdated, and the rooms could benefit from some modern upgrades and better maintenance. The cleanliness was average, but there were areas that needed more attention. It’s a decent option if you’re on a budget and don’t mind basic amenities, but there’s definitely room for improvement.

I had the best moments here The place is very well organized