Juliane I.
Yelp
I have been going to this center for around 2 years now and I feel nothing but malice every time I come in, I don't feel welcomed here. I'm 20 years old and I live in Staten Island. I come here usually around 3-4 times per month to simply use the dance room to practice my routine. My friends come from all different places like New Jersey, Brooklyn, Westchester County, etc. just to take time out of their busy schedules, due to college and work, just to come here and practice with me as we are a performance group.
My friends and I really make sure to follow the rules and be respectful but there are far way too many instances where staff members have yelled and harassed us. I'm not proud of saying this as I'm ashamed that I suffer from General Anxiety Disorder. While that may not seem relevant, my main purpose of going to recreation centers is to practice my routine with my friends so I can try to overcome my anxiety in general by dancing to something I like and become healthier in general from exercising. I feel like I am grouped with the rest of the teenagers there that are rude as I've seen so many of them scream profanities, cause havoc, and flat out ruin the atmosphere - it makes my group and I look bad. It feels like I'm wasting my time traveling here and paying a membership just to get yelled at, which I don't appreciate.
I'm going to provide some examples and I apologize for the length but there are way too many things that have happened that can't be left unnoticed.
First, just yesterday, my friends forgot their lock so we placed our stuff to the side of the dance room simply just making sure that it's not in the way of anyone using the room. Instead of having the staff member politely informing us to lock them up, he yelled at us with a very condescending tone. We move up another floor and then try using the treadmills and elliptical machines. I had my friend move to the side to hold on to the coats and 1 bag. Behind us, there are a big group of teenagers (and excuse my language) making sex moans, screaming about dicks, fooling around on the machines, and being loud in general. A couple of them were tampering with the speed of the treadmill to the highest speed and started yelling again like a buffoon. As annoyed as we were, we tried to pay no mind to this and continue with our cardio.
The same staff member comes in sweeping the floor, yells at us again, saying that my friend can't wear jeans and boots while on the machines and that we have to clean the machines before/after each use. There were no signs of this in the room about this at all and while yes, we completely understand these things and are willing to abide by them, he again did not have to be condescending and rude. Also there were teenagers in the room using the equipment and they have jeans on as well but it seemed like he focused his general anger at us. I feel stupid that I cried about this and he said I was "acting hysterical". I don't get why he is taking out his frustrations out on us. We tried confronting the staff member about the situation to clear up things but instead of talking it out civilly and rationally, he yelled at us again saying "you can't tell me how to do my job!". Instead of being an adult and talking it out, he angrily walked out on us and one of the security guards came up to us and asked about the situation. We explained about what happened to her and thank goodness she was very respectful and very polite.
Another time, one of my friends who is 17 years old came into the building before 2:00 PM. He is a senior so he gets out of school at 12:50 PM. There was this new rule that came out of no where that those that are under 18 are not allowed to enter until 2:00 PM. While I understand this rule I need reasons, my friend was willing to provide his school schedule as proof that he isn't skipping school. They would not accept that so I simply asked if they have documented proof of this new rule. They did not provide any written out rule of this so I called 311. I asked them if there is documented proof of this rule - either on paper or online, and the representative said it was not in their records so I filed a complaint. This did not happen once but actually happened twice at another recreation center: Gertrude, during summer VACATION.
Since there is a character limit, I can't give a proper full review. Those are just 2 out of 10+ examples I have experienced with when dealing with not just this center but also dealing with Getrude as well. I wish I can explain everything but overall the center is alright but the nasty and illogical staff members are what makes this center terrible. I feel like if you are running a recreation center, you're dealing with different people that are using it for different reasons. This means that they should handle things with a professional and positive attitude. I don't know where else we can go to now since I had the last straw but we are going to find other options.