Achyuth K
Google
Utterly disappointing. ||||That in short summarises my recent experience at this “resort”. Had stayed there recently with a large family group expecting some fun times. A far cry from the Utopia that their website and ebrochures claim, this resort sadly lacks in basic maintenance and professionalism. ||||A very large property in an idyllic location at Cherai Beach nestled between the majestic Arabian Sea and serene backwaters, this seems to be their only claim to fame. ||||The rooms, though spacious are crying out for better upkeep. Cobwebs behind the electrical fittings, lizards in the room, rusted door fittings, an AC which couldn’t be coaxed to be turned on at night (in one room), mold under the toilet seat and rusted fridge doors….. certainly isn’t what anyone would look forward to… and that too, paying exorbitant “peak season” rates. ||||Outside of the rooms, quite a few buildings in ramshackle condition with boards indicating ‘renovation’ status surely doesn’t add any face value to the property. Stagnant water in open drains and rusted grills on storm water drains are not exactly what the doctor ordered for a relaxed holiday! And what takes the cake was the condition of the only wheelchair they have…. decrepit, rusted and likely to fall apart anytime …. we had to use all our persuasion skills to coax our super senior aunt to use it, only as there was no other option! ||||Perhaps the only silver lining was that the staff were quite polite in their interaction. I do hope the management pull up their socks and set right so many issues – else, it would just be a matter of time before this resort, which has seen better days, goes to seed.
