Chetzeron Hotel & Restaurant

It hurts to write this review as the location is one of kind. However for a place of this caliber there are several things wrong with the service: 1) the hotel is not accessible by car - they emailed me but never got in touch with me, so we drove up 2 miles on a dirt road in a sedan and then waited 45 minutes until they finally came and picked us up, with minimal instructions on where to go 2) we asked for water to be refilled in our room four times starting in the morning and didn’t get this task accomplished until the evening 3) we went out to dinner in town with the understanding they would pick us up, we changed the time to an earlier pick up (9pm vs 10:30pm), understandably as schedules change and they tell us they can’t change the schedule because they have another party picking up at the same time??? Which was a dinner party not another guest. After some back and forth we finally get them to agree to an earlier time 9:45pm, and they leave us in the parking lot for 30 minutes and are late for the pick up. How can this be any level of service expected of a “4 star hotel”? In summary, don’t expect any type of warm greetings or accommodating service from the hotel, location is good everything else needs work if they expect live up to the expectations of the property

Chetzeron is, without a doubt, one of the most special places in the world. We had gotten to know Chetzeron well over the years (hiking there for lunch, or coming up for dinner) and recently had our wedding there. It was an absolute dream — the location, hotel rooms, wine, food, service, and hospitality are all unmatched. There is nowhere else in the world like it. Sami and his team show what true hospitality is, truly taking care of each guest as if they were family. During the entire planning process, he took such good care of us, ensuring that every single detail was accounted for; making thoughtful adjustments to the menu to align with dietary restrictions and preferences; and overall just ensuring that it would be the greatest day of our lives – which it was! It was also SO special to have privatized the entire hotel for two nights, filling the 18 rooms with all of our best friends. We are still dreaming of the breakfast al fresco (best hotel breakfast we've ever had), lounging by the pool, getting post-hike massages, and more. And then for the wedding itself. It was truly unlike anything we (or our guests!) had ever experienced or will ever experience again. The ceremony overlooking the valley was spectacular, cocktail hour outside was a dream, and the dinner was absolutely delicious. Choosing to have our wedding at Chetzeron was the best decision we made. Thank you Sami and team for making our dream come true! Photography credit: Bubblerock

A great place to take a break and connect with nature. People at the hotel are very nice and helpful. The food is delicious. I wish the sauna/ hamam was open in the morning already.

It was incredible! Thank you! But we didn’t understand why we were charged for a second cup of coffee at breakfast time ,if it is a buffet system! And it would be nice to have a small bottle of body lotion instead of 2 bottles of hair conditioner! And a coffee machine.

For the price, not sure the value is there. Views are amazing, beds are comfortable but there were a couple hiccups that ultimately ruined our trip. First being you cannot drive to the resort and despite them having dedicated drivers to transport you to a village parking lot, we found ourselves stranded waiting while they prioritized their dinner guests over hotel guests. The „shampoo bar“ that you are also expected to use on the body and face…just no..burned my face and broke me out while also leaving my hair greasy and gross for our entire stay. They instead give you 2 packages of conditioner. Also BYO - lotion.

the room i got was fairly tight, but that would most likely be my fault for not researching my booking further. other than that, what an amazing establishment, and the staff even more so. the people were beyond great. i couldn’t say more about the kindness of everyone who worker there.

An utterly amazing place with excellent staff and without comparison. Hovering at the top of the Alps, you win by getting there and you keep on winning when you stay. My only regret is not staying longer.

Fantastic location and architecture; big clean and authentic rooms; great food with bbq on the terasse; friendly & helpful staff; amazing pool & jacuzzi one thing to improve is making the hotel bar a place to be as this is the most spectacular room of the house