Chetzeron Hotel & Restaurant

It was incredible! Thank you! But we didn’t understand why we were charged for a second cup of coffee at breakfast time ,if it is a buffet system! And it would be nice to have a small bottle of body lotion instead of 2 bottles of hair conditioner! And a coffee machine.

It hurts to write this review as the location is one of kind. However for a place of this caliber there are several things wrong with the service: 1) the hotel is not accessible by car - they emailed me but never got in touch with me, so we drove up 2 miles on a dirt road in a sedan and then waited 45 minutes until they finally came and picked us up, with minimal instructions on where to go 2) we asked for water to be refilled in our room four times starting in the morning and didn’t get this task accomplished until the evening 3) we went out to dinner in town with the understanding they would pick us up, we changed the time to an earlier pick up (9pm vs 10:30pm), understandably as schedules change and they tell us they can’t change the schedule because they have another party picking up at the same time??? Which was a dinner party not another guest. After some back and forth we finally get them to agree to an earlier time 9:45pm, and they leave us in the parking lot for 30 minutes and are late for the pick up. How can this be any level of service expected of a “4 star hotel”? In summary, don’t expect any type of warm greetings or accommodating service from the hotel, location is good everything else needs work if they expect live up to the expectations of the property

A great place to take a break and connect with nature. People at the hotel are very nice and helpful. The food is delicious. I wish the sauna/ hamam was open in the morning already.

For the price, not sure the value is there. Views are amazing, beds are comfortable but there were a couple hiccups that ultimately ruined our trip. First being you cannot drive to the resort and despite them having dedicated drivers to transport you to a village parking lot, we found ourselves stranded waiting while they prioritized their dinner guests over hotel guests. The „shampoo bar“ that you are also expected to use on the body and face…just no..burned my face and broke me out while also leaving my hair greasy and gross for our entire stay. They instead give you 2 packages of conditioner. Also BYO - lotion.

the room i got was fairly tight, but that would most likely be my fault for not researching my booking further. other than that, what an amazing establishment, and the staff even more so. the people were beyond great. i couldn’t say more about the kindness of everyone who worker there.

Great restaurant with amazing views. Super nice staff, very arranging and friendly. We had an amazing lunch experience there and will definitely come back. Thank you!

The hotel is majestic! The architecture is truly extraordinary. The view from the rooms - WOW! |Personally, I didn't like much the dinner menu and the options for vegetarians. |They took 'ages' to bring us the check after dinner. |However, the breakfast options are very good!|Thank you

The architecture, the rooms and the view are one-of-a-kind, just mindblowing. The staff are also great, very friendly and down to earth, which I hadn't expected considering the price level. They picked us up in a 4x4 after we'd hiked down to Crans not knowing the cablecars to go back up weren't running. The restaurant experience however.. We got gnocchi the consistency of melted mozzarella and it seems the person who made the tarte tatin has never seen one before. The service staff was wonderful, but they really need to get a new chef.