Cheyenne Mountain Resort, a Destination by Hyatt Hotel

This resort exceeded all of our expectations. Everything was immaculately clean, and every single staff member we encountered was exceptionally friendly, welcoming, and genuinely helpful. We stayed in the Presidential Suite, and it was absolutely stunning—beautifully decorated, spacious, and thoughtfully designed. The wraparound balconies on all sides of the suite offered breathtaking views in every direction, making it feel incredibly special and luxurious. The food was outstanding—every meal was absolutely delicious. One of the highlights of our stay was watching the sunrise from the hotel restaurant, which was truly unforgettable and the perfect way to start the day. We couldn’t have asked for a better experience and would highly recommend this resort to anyone looking for a beautiful, relaxing, and top-tier stay.

Thank you so much Hyatt for providing such beautiful accommodations. A wonderful space with breathtaking views of Cheyenne Mountains. Rooms we're immaculately kept and grounds were amazing. Everything was pristine. Restaurant's menu was delightfully delicious and the bar had world class baristas. We were very happy with our stay and am looking forward to staying there again. Thank you for an above par experience.

Definitely will be back for our 3 year and 5 month anniversary, my boyfriend decided to surprise me with an amazing stay for our 3 year anniversary here! We were having little bumps in the road with it being our first time booking a resort! Esmeralda was very helpful and was looking out for our best interest when we had questions very professional and truly made a great first Impression for the resort! We loved the spa both joe and Nova helped us relax and enjoy our 3 year anniversary making it very personal and tailored to what we needed! We also enjoyed our anniversary dinner at elevations the first night there our waitress Cassandra was amazing and helped us with knowing what to order, she was very knowledgeable on the portion sizes and the drinks that were served at the bar! We also had amazing help from housekeeping from them coming to clean the room when we missed them, to great constant communication with amazing response time! We're excited tome back again! Merry Christmas from the Marshalls!

Did a staycation here at Cheyenne Mountain Resort for a weekend and loved it. The views are amazing and the property is beautiful. Rooms were clean, staff was super friendly, and it felt really relaxing without being boring. Great spot if you want to unwind but still be close to everything in Colorado Springs. Would definitely stay here again.

Hot tub for couples is closed as well as the main pool. (For maintenance) The aquatic center is nice, but a lot of children splashing on the slides. Great fitness center, service is very helpful and knowledgeable. Breakfast was delicious. The bar has a wall to wall TV, that would make imax jealous. Football looked live. Courtesy beer at check in from Breckenridge brewery was a treat. Room has a beautiful view of Pikes peak and Colorado Springs. There are hot tubs in the locker rooms at the fitness center, but men&women are separate rooms.

Grace at Cheyenne Mountain Resort is truly next-level. From the very first moment, her attention to detail, warmth, and care made everything feel effortless and magical. Every single element of our event was beautiful, thoughtful, polished, and perfectly executed, but what stood out most was her. Grace doesn’t just plan events, she curates experiences and memories we get to hold forever. You can feel how deeply she cares, how intentional she is, and how committed she is to making everything not just right, but unforgettable. Nothing was overlooked. Nothing felt rushed. Everything felt held, calmly, confidently, beautifully. If excellence had a name, it would be Grace. Cheyenne Mountain Resort is lucky to have her, and anyone who gets to work with her is even luckier. Truly one of the best experiences I’ve ever had.

Great resort with a lot to do. We only stayed one night, but it was amazing. We ate dinner at the casual bar/restaurant and the Brussels sprouts were amazing! We also had breakfast at the buffet and it was also delicious. The view from the patio where the fire pit is located is spectacular. We enjoyed it during the day and the fire pit was very cozy at night, too. We used the aquatics center at the country club and they drove us by cart there and back making it very convenient. Overall great hotel and about 6 minute drive from the Broadmoor hotel.

We stayed overnight at the Cheyenne Mountain resort this past weekend. Lobby was impressive, room not so much. Furniture was cheap looking, no blackout curtains, AC unit was very loud. Indoor pool area stunk like chlorine, hot tubs were his and hers (?). We made reservations for dinner at the restaurant which was near the pool (didn't know that). Lobby person told us it was recently remodeled. Again it smelled of chlorine, basically a simple room with chairs and tables, no decor. Do not recommend staying here, there are many better choices in the area.

The three star ratings seem about right. Stayed for a weekend set of meetings in COS. Front desk team are absolutely outstanding. Can't say enough about the help that I received on the phone and the warm greeting I received from the same person (Charlie) when I checked in. Rooms are fine -- perfectly usable, but a little threadbare. Maybe just a notch down in quality from a typical Hyatt at which one might stay for business. That said, perfectly serviceable. The HVAC in mine was a wall unit, and was surprisingly loud when it kicked on. European style soap/conditioner/shampoo in the showers. Property is a series of "lodges" so know that you'll need to walk or drive from the main building to your room. I walked, and it snowed -- A LOT -- while I was there. Considering it's Colorado, surprised they weren't better at snow removal on steps and other icy areas (and yes, I took a spill or two as a result). The fitness center is part of a country club, and is really outstanding. Tennis, spa, and a wide variety of treadmills, bikes, elliptical, and an outstanding weight room. Front desk staff there, too, were terrific. Restaurant was only ok, and service, considering there was pretty much nobody there, was slow if VERY, VERY friendly. There is another resort in COS that is pricier but definitely a step up...this is kind of its less expensive and perfectly fine -- if not particularly memorable -- cousin.

Customer service is horrendous. Just trying to check out of my room and they put me on hold, then hung up on me and the continued to hang up on me as I tried to call back three times. Had to call Hyatt to get someone there to call the front desk for me! The staff doesn't know their own policies and could not explain why what I had in my email was different from what they were telling me. Not organized and no one seems to know what they are doing. While trying to check in, only one person at the front knew how to check people in so there was a huge line. Rooms were old and creaky. Could hear EVERYTHING from the people above, next door and outside. Would NEVER go back here.

Visited for son's hockey tournament. The property was very close to all rinks so that's a plus. Property was pretty quiet despite all the hockey players from out of town. We enjoyed our stay, despite the front desk trying to enforce an 11am checkout - despite all brochures provided said noon. At the end, it was straightened out. I would visit again if I were back in COS

Being from CO, visiting from TX, I'm sad that I've never been here before. We will be back for the views alone are amazing. Absolutely loved the location, layout of the resort and our guestroom was very comfortable. Ordered room service and it did not disappoint. Sitting outside enjoying the crisp clean air was a bonus. We look forward to staying here on future visits.

This place has a wonderful view from just about everywhere on the property! Our morning coffee communing with the mountains was very zen. The evenings were fun with jacuzzi and happy hour. Unfortunately the outdoor cafe was not open so we had to go up to elevations for "provisions". The meals were nicely prepared and tasty, and the service was great. There is no concierge on premise and there were no resort activities to speak of. The gym was located in the spa and the doors were locked. The tennis & pb courts were empty but plenty of golfers. It was disappointing that breakfast could not be ordered off a menu and that you had to get the buffet if you wanted coffee and a poached egg. Instead we went to the general store for a light breakfast and waited in line for our coffee with everyone else. Too bad. Overall we had a lovely stay and really enjoyed the venue.

Really stuck between a two and a three for this review. The service was good at checkin and checkout. The room was nice and it was serviced each day. We had a pretty view. Unfortunately this property is dated and needs to be updated. The pool was disgusting and I was shocked people got in it. One guest was actually trying to clean it himself. It was clear the filters were not working. Not sure how this property can justify a $45 per day resort fee. It was not worth it. I would not stay here again.

This review is a reflection primarily of two places: Gates Grille and the pro shop at Country Club of Colorado. The food at the grill is 4/5. The service is impeccable 5/5. They have a buffalo cheeseburger which hints at the fact they're trying not to just have a straight up and down typical menu. The same can be said of the grill up the hill and off the lobby. 4/5 for food. 5/5 for service. Josslyn is great. As for the setting, it is world-class but the hotel is in need of a committed sprinkle of updates. Maybe the always perfect Broadmoor will buy it, remodel and reopen this property as an east campus. One can only hope.

Nice resort - The food was ok, lacked flavor. The customer service ok. The staff did their job but no service with a smile. The Bartenders were awesome. Beautiful views. Rooms were nice.

while the grounds were very impressive, the actual rooms at this place were more like a motel six. there wasn't a light at the vanity. The mattresses were worn out my body sunk in and my back hurts. The bathroom door didn't even close all the way. there weren't any cups or extra blankets in the room. breakfast was not included and it was not clear. so we ended up paying $20 for some eggs and toast. The restaurants on the grounds were good but not impressive. The pool was nice. It was heated. The staff was nice. overall for how expensive this room was, I'd rather stay at a best Western.

Disappointed as of now. Here for our anniversary, room is hot and ac not working. We called for maintenance after about 25 minutes. The maintenance guy came in and basically said yeah the units here don't work very well in this building, the resort is full this weekend. We can get you a fan. Let's see what they do to help us put.

We came to stay at this hotel because it was a host hotel for our hockey tournament. We were required to stay here in order to play that tournament. When I saw the photos on the website, I imagined that it's a typical resort hotel where we could relax and enjoy our time. The hotel location wasn't bad as it wasn't far from the ice rink and easy access to the main roads to go to restaurants or shopping. The lobby area was very nice, just like what I had imagined as a resort hotel. The staff was friendly. The room we were assigned was a bit far from the lobby. It's a typical hotel room. There's no microwave, but there's a fridge. The hotel didn't offer free breakfast, so I was planning to buy something to eat in the room, but I wouldn't be able to warm the food. I ended up getting cold food. Other than no microwave, which was disappointing, everything else was just like what we have had in most hotels. Nothing special. Nothing fancy. The only thing I like is the nice vanity mirror plus a portable Conair makeup mirror. I was able to bring that makeup mirror to use on a table while my family could use the vanity. I also like that the vanity sink was outside the bathroom, so when someone is in the bathroom, we still could wash our hands etc. When we checked out, there was a long line. It looked like they were understaffed. Luckily we were not in rush, so we just waited patiently. Overall, I think it's an okay hotel, but it's not worth the money we had paid. ($200+ per night)

Great location views but subpar experience. *Not a true resort, the entire place needs a major facelift Stayed here for two nights as we were visiting the garden of the gods and some model homes. The vibe here not a luxury resort but more of a rustic hotel. All staff we ran into were very nice and professional. I took off one stars because the entire property is extremely outdated. The outdoor stairs were made of concrete and had chucks missing from it. The buildings themself were missing paint and seemed like it was falling apart, also the elevator was questionable to say the least. I took off a second star because of the restaurant and breakfast. $25 per person for a buffet breakfast which is not worth it at all. This breakfast was comparable to a free breakfast at embassy suites. Not impressed at all, save your money on this restaurant and take the five-minute drive somewhere else. The room was fine and spacious, we had a small patio which was great when it was raining. Fun to sit out on. Plenty of parking and beautiful views. They do have a coffeeshop with Starbucks coffee and large outdoor patio that overlooks the lake and golf course I hope to come back in a few years after they make some updates and increase this review. So much potential here! Overall 2.5/5

Beautiful resort with a view everywhere. Nice, quiet and clean rooms. Restaurant food is very tasty. The county club aquatics center is amazing and being able to enjoy the many pools and boating activities makes this a true resort. They lost one star due to the service at the restaurants which was lacking and the bathrooms which are a little small and the lack of toiletries. Don't let the other reviews scare you away, its very nice. I'd come back.

First, the truly bad: we witnessed a child getting hurt at the pool. The lifeguard didn't budge. She was asked for an ice pack and she didn't know where they were. I repeat: the lifeguard didn't know where ice packs were stored. Thank god no children actually required saving from the pool. That is seriously problematic. A hurt child at the pool shouldn't be treated as an inconvenience. Other disappointments: the AC was broken in the main building so our meals there were very uncomfortable. The rooms were outdated and our toilet required creative flushing to make it work. Finally, the prices were WAY out of line with the resort. Breakfast isn't included so for a family of four you are paying $100++ PER BREAKFAST. Basically, it's a 2- or 3-star resort that costs as much as a 4- or 5-star resort. The good: there were beautiful views, the food was fairly tasty, and the staff at the front desk and restaurants were helpful and kind. Long story short: decent resort but overpriced with an unsafe pool.

So gross. We stayed there and our sheets were DISGUSTING. It looked like they didn't change them, just made the bed. The fitted sheet, top sheet, pillows, etc. ALL had stains or something on them. I called the front desk and asked for new sheets and they told me they didn't have the staff to get us new ones. So we would just have to sleep on them??? They offered to remove some fees, but it was like $20.00 worth of fees for us to sleep on gross sheets. When we checked out, we found out they didn't even remove the fees... The desk was super sweet and I understand being short staffed but there was no effort to truly remedy our issue. If you prepay for breakfast, make sure you remind the front desk or they will forget to give you your voucher and you'll be out $20+ a person you paid for.

What a stunning getaway with so many amenities! Gorgeous Mountain View! We ate several delicious meals here and played sports, swam, and took a kayak out on the sm lake. I'd totally come again!

Our stay was overall pretty good. The check-in process had a slight hiccup, but once Navaeh stepped in to help, everything went smoothly. She was so attentive, professional, and kind. The rooms were clean and spacious. Our neighbors were a bit loud late at night and early in the morning, but that isn't the fault of the resort. We probably won't be able to afford to stay here ever again, but it was a nice stay. (P.S. would highly recommend management pay attention to Navaeh, she is a huge asset to your company!)

Here's the deal - it's not a luxury resort. Plenty of amenities- multiple pools, bars, restaurants kayaks, golf, tennis, workout facility - all great!! The location is outstanding. Cheyenne Mtn is beautiful. Not far from plenty of things to do. The hold up is the staffing. They aren't there to create an experience. They are there to half listen to what you're saying so they can go back talking to their co-worker. The buffet - yikes. Not a big selection of food, way overpriced and the poor girl making waffles looked more miserable than a puppy in a cage. Felt bad for her. The boys working at the shack by the "beach" wouldn't even stand up out of their seats to help families get a kayak or get them life jackets. C'mon. The golf course staff was absolutely amazing. We started our trip golfing so we were really excited about everything. They set the bar. Unfortunately the rest of the resort almost seemed bothered by us. I would return however. Just wouldn't waste anytime at the restaurants or bars.

Very nice resort for events, conferences etc. Unfortunately, the rooms are not very appealing, outdated, dirty, dingy.. I would not recommend staying here. Service at the bars and restaurants was very good, also has some lively entertainment in the evenings. Convenient location, overall fine.

We came here for the breakfast buffet. As expected we had a wonderful time with family. It's my 30th birthday of my son who just moved in town two years ago. This place is a gem. We got a table close to the window as requested. Food was excellent with Eggs made to order and waffles. The view was breathtaking. Great experience indeed. We will definitely come back for sure.

Love staying here! Great staff and the views are breathtaking. Grounds are so well kept and the fire pit was such a wonderful place to meet new people from all around the world!

Shower curtain MISSING. Hinges were rusted on the bathroom door so it had not been there for a few weeks. It seems ridiculous that the maids did not see or report this! Food at the golf course restaurant was B- at best.

Not the worst experience, but this venue has no business calling itself a resort or charging the prices it does (especially with Broadmoor just up the road). The room has modern and stylish fixtures but was unclean and in a state of disrepair I would expect from a Holiday Inn, not something branding itself as luxury. The connecting door to the next room over did not lock when I first checked in, and they had to send maintenance to adjust it. Tub didn't drain and I was standing in 2 inches of water by the end of a 15 minute shower. Numerous stains/obvious defects all over the room that made it clear management is not concerned about the quality of the stay. Walls and floors are paper thin; I could hear every slight phone sound and text notification from the next room over and was woken up frequently by the creaks and footsteps from above. All the club amenities (pools, athletic facilities, golf course, and overall campus of the venue) seemed lovely, but they close extremely early for the summer season. The campus as a whole is also pretty inconvenient- no consistent shuttle service from lodge to lodge, you have to drive yourself from checkin and self-park at different locations and amenities. No good walking spaces on the property; all of the paths in the golf course are off limits to pedestrians, the beach area closes at 7:00, and the only sidewalks are directly in front of the lodges- everything else is parking lots. Not great if you're a walker, jogger, or need to take a dog out for exercise.

Absolutely breath taking location!! The whole resort has a beautiful view. The restaurants are delicious and easily accessible. You pay 25.00 a day to eat breakfast for 2 people but worth it! The staff is friendly and the rooms are clean. Highly recommended!!

Read and believe these reviews people! Extremely basic rooms- not a luxury resort by any means; rooms smell; dead bug stuck to our ceiling right above the bed; curt, almost unfriendly staff except for Jazmyne in the breakfast place. Andrew, at the spa, has less than acceptable customer service skill. He is rude, rushes and slams things around when acknowledging his mistake. Tons of kids; lower shelf wine; and very very dirty walk ways. Toilet slow to flush. Pros; lots of European kids working here and the view is nice.

There was no soap in the cheap dispensers for the shower and we could not pull up to check in or out because their own maintenance trucks blocked the way. The breakfast was a free for all buffet that was pretty gross so we just left to find a better place to stay.

We stopped last minute on a Saturday afternoon with our dog looking for a nice night stay, Everyone at the front desk was so pleasant and helpful ! We got lucky and got one of the last rooms available and even had a view of the mountain, Nevaeh was really nice and helpful, it was even a holiday weekend. Only downside was the Altitude restaurant, I went up to the bar to order dinner, bartender said it would be about 15 to 20 minutes, I waited about an hour and then when I got back to room my burger was rare and I ordered it medium, I had to pick off cooked part and discard the rest. My wife ordered chicken sandwich and it was great! We cant wait to come back this summer.

We were lied to. It was a classic Bait and Switch. We booked (and were told we had to prepay $4,074 to guarantee the accommodations) based on the agreement that they could accommodate our specific needs, which were: Joining rooms (Presidential Suite + Double Queen room) so my parents could watch our Daughter at night, and we could have date nights on property, while they remain comfortable + Both rooms to have walk outs/patios to support our 3 dogs being able to have easy access to grass to go to the bathroom. We confirmed twice before arrival, including with the Front Desk the morning of. Upon arrival, we were told sorry, the joining room is not available which meant not only did we not have joining rooms, but my parents room had a balcony, and would mean a long walk including a spiral staircase, or elevator (not dog or senior friendly.) When I reiterated that I had called that morning, the front desk young lady argued with me, that it couldn't be true. I showed her my call log, and she just kept dismissing my frustration. When I asked to speak to a manager, I was told there was only a Housekeeping Manager on the premises. Eventually I flagged down a woman who is the banquet manager. She appropriately listened, asked questions and offered empathy. She showed us to the room to see if we could make it work, but it just would not. We ended up getting a refund, and left with no compensation for our family and dogs traveling in 3 vehicles from 60 miles away. We tried to find other lodgings, but of course everywhere was booked for Labor Day weekend. We ended up going home. We are enraged at being misled, and lured into a situation that was not feasible for us to accept, and losing out on an opportunity for special family time, and time for my Husband and I to be alone. I tried contacting Andrew Stegan, the GM of the Resort, with no response. I called Wyndham Corporate Complaints Dept, spent 45 minutes on the phone having my situation documented for review, and being promised a call back from management of the hotel within a week... no response. I then received a generic canned email saying they were sorry to hear of our experience, and offering 3,000 Wyndham Rewards points.... WHY WOULD I WANT POINTS TO USE AT A HOTEL GROUP WHO TREATS THEIR CUSTOMERS SO TERRIBLY?

Just returned home from a four night stay at the Cheyenne Mountain Resort. I'm so glad I didn't listen to the negative reviews about this place! My experience was 100% positive starting with them letting us check in literally 4 hours early bc of an early flight. The first thing I noticed was the genuine care in every employees help. They sincerely wanted us to relax and have a great experience and it showed. Someone mentioned there had been some change in management in the last two years and I'm wondering if the negative reviews were from a time before that switch. The resort is in the perfect location in CS as far as mountain views as well as safety. We loved the balcony and used ours every morning/evening. Those views! Their 5 (yes 5) pools were all open when we visited and there was one for everyone. Families, grown ups only, a lap pool, indoor pool. Our room was simple but updated and clean. And housekeeping came every day which is such a treat in post-Covid travel. The only con I can think of is the pricing point for the restaurants which was high for the quality but was pretty standard for resort restaurants and the convenience of not having to leave the grounds. Thanks to all CMR staff who I crossed paths with during our trip - your hard work was appreciated and helped make our vacation great!

Disappointing. The resort is aging and in need of repair. Amenities are sparse and lack luster. Housecleaning left my room unlocked and open twice in a five day stay. Breakfast buffet is obscenely expensive. Rooms carry sounds from the neighbors and the air conditioner is very loud. Carpets and furniture are stained and in need of repair or replacement. Front desk is poorly staffed. For the kind of money the resort charges there are better choices. I would not go back.

Well we spent $90.00 per person for a Cafeteria Food Buffet for Thanksgiving. 12:00 seating, they over booked. The line was long and very slow. They had someone carving the very tough 1/8" thick beef. They called it prime rib, I call it stringy and close to raw. Tough, Tough, Tough. The Turkey was dry and the person cutting it did not know how to carve a bird. Everything else was nothing special. Lot's of plain ordinary food. I wish Fire's Cafeteria was still around, they could show Cheyenne Mountain Resort how to run a Buffet. Two thumbs down, don't waste your time for food that should have been, $20.00 not $90.00 Per person.

We got to spend Christmas here. The grounds are nice and staff for most part were friendly. The room was nothing special...typical room, but was clean. The lights were beautiful and it felt like Christmas for sure! The main lodge/check in area was were we had to go for brunch in morning. We had to pre purchas seats and pay tip before being served (at leaat the staff got good tips that way I guess). We had to stand in huge line that was not clear and rather chaotic to get in. Then once in restaurant, the chaos continued with no direction. The breakfast foods were great! It took a long time to get drinks. The staff seemed frazzled and it was still morning. Overall we enjoyed the morning and the great porches with rocking chairs looking out to the mountains!

I initially did not want to stay at the resort for a friends wedding due to limited funds but due to the conveniency, I said to heck with it. One of my girlfriends was getting hitched at the resort and I had to come out to celebrate. The Rocky Mountain as the backdrop for the wedding was amazing. I can see why she chose the resort as her venue. The resort is divided into separate lodges. Different lodges have different views, amenities, and upgrades. Comparing our room to old posted photos, it was updated. I really wanted a view room when we checked in but did not get one but I was happy that we did get a bit of a view from the balcony of the resort from our room. Since this is a resort, there are resort fees and I recommend taking advantage of that. This includes a fully supplied gym, tennis courts, three different pools, and access to the resort's lake that offers kayaking and paddle boats. We spent a total of 3 days and 2 nights. With time to kill between wedding festivities, we took a yoga class offered at the gym. Kayaking offered breathtaking views of the Rockies. One of the pools is located next to the lake where there is access to a mini beach. There's all sorts of activities to keep you busy. The restaurants were a bit of a disappointment. The conveniency of late night dining was unavailable. Due to covid, most of them were closed early or closed completely. Overall, I really enjoyed my stay to celebrate a friends marriage.

Yelpers are spot of with the 3 star rating. Here's the skinny: Yes, the "Resort" (Hotel) employees can be somewhat curt; however, the attached Country Club employees are amazing. The CC amenities are top notch: -Olympic size pool -Man made beach with paddle boards and kayaks -Full size basketball courts -Sand volleyball -A slew of tennis courts -A golf course -Pro shop -And, a huge gym Granted, the Cheyenne Mountain Resort charges a $28 a day "amenity" fee, but this is actually one hotel where the fee is worth it. As all of the gazillion reviews mention, and mine is no different- the hotel sucks- the room is dated, and you're paying $400 for subpar accommodations with rude ass employees. But, the incredible views of the Cheyenne Mountain will lure us back in, and they know this! Just pop a gummy, bring your *own* bottle of wine to their massive patio (because their bar is slow, and sucks ass), enjoy the firepit, and killer views. Pain, no mas.

Awful stay. Was here for my honeymoon and I felt like I was bothering them with my business. Every interaction I had with staff was as if they were trained to have the worst customer service possible. 1) ate at the restaurant one night. Service was fine until the server disappeared with the manager and the bartender around a little corner to all talk since there weren't many people they decided to just chat. Fine. But couldn't find her for the bill and had to break up the conversation to ask to please get my check. 2) the next morning at breakfast they had a large group staying for a conference leaving no room at breakfast. Asked one of the servers if there was anywhere we could sit- no was the answer. There were open tables but no one was staffing that area so we couldn't eat. We just left and went to a restaurant. 3) the elevator in dove mountain lodges smelled like something new and absolutely disgusting that seemed to get worse everyday. On the last day it was clear someone had spilled liquid, fecculant garbage. Elevator smelled like that all day. 4) housekeeping was hit or miss if they would actually leave towels. I would avoid at all costs. Stay at a quality in and pay a better price for better service.

We booked this resort without reading any reviews, which is unlike us. As we were driving to the resort, we saw the reviews, which made us very nervous. However we were pleasantly surprised to find our experience was just as we had originally hoped. The pools were clean, heated and had a beautiful view of the mountains. Our room was updated and very clean, and the housekeeping came by daily. We had a nice balcony over looking the golf course. Although we didn't spend much time there, there was a clean beach, splash pad, and a small playground. We would point out that the dining options are limited, as the Elevations bar does not open until till 4 PM, and the pool deck did not have food service. The location of the resort is not walkable to other restaurants. You would have to drive downtown or to Old Colorado (which we would recommend). If you are looking for a resort experience with mountain views, this is a good option.

The tone of our visit was set by the front desk person who signed us in, she was snippy and short. The room was not well-maintained, and the bathroom had scuffs on the wall boards and tub surround. It was hot so we attempted to keep the sliding glass door open for fresh air and the air conditioner on the ugly flat roof that was our "courtyard view" across the way was so noisy we could not keep it open. We found when we attempted to use the room air conditioner later Saturday night it was so loud in our room it was like sitting next to the engine of an airplane - we could not sleep with it running so it was hot and uncomfortable. Paid nearly $500 for one night. Would never stay here again,

At the restaurant off the lobby, my children were served very raw hamburgers off of the kids menu (I requested them well done bc they are toddlers) and the manager was snippy with me when I asked if they would mind cooking them longer. Disappointed with the service as we spent a lot of money at the resort. The pool and outdoor activities close at 7 which is very early for summertime. We really didn't get much time to enjoy them. The room wasn't up to date for the price either.

If you cancel a reservation here, make sure you get your refund on deposit. I had two rooms I cancelled with them and they cancel the reservation when you ask but don't process the refund when they do this so you have to call 2 weeks later to tell them again. Do not recommend!

I'm glad I didn't believe in the negative reviews on this property. My experience was impeccable. Enjoyed the amazing views, service, location. The breakfast was great and the price is fitting. The bar is a must and they serve food too. I'll be back for sure.

When I began reading the reviews for the resort, I'm not going to lie, I was almost scared off. I'm glad I didn't listen! My experience was vastly different from everyone else's. Granted I was only here for one night, but wow! My room was cleaned fabulously, the staff were gracious and very helpful (my key didn't work the first time, and they were very prompt and apologetic, which no need, stuff like this happens), I had a splendid evening. My husband booked a room here for a little R and R for my Christmas present, as well as a spa package. Sure I can see walking a bit to the pool might be a little inconvenient, but! You get to see the beautiful property while you drive or take a walk to get to it. Sure, maybe they were short staffed when some folks went, I'm just happy they've been able to stay afloat. This is an older property, the rooms aren't going to be insanely modern, they are still beautiful. You wouldn't knock The Stanley for their rooms would you, absolutely not. Perspective is key here, and I think they are doing fantastic. I would love to come back to have brunch here, I just want to wait until it's a bit warmer.

I gave it one star because of the beautiful views. The rooms are outdated. They were clean enough but lacked much. Room is small and cramped. Desk chair with no desk. Table for eating but no dining chairs. Small sink in bathroom with no space for toiletries. Old bathtub no walk in shower. No microwave at all. You can't get coffee in the lodge until 6:30am. Coffee pods in room but weird flavors. Personnel at check in was bordering on rude. The chairs in the restaurant are old with ripped cushions. The noise from adjoining rooms especially upstairs is really annoying. You hear every step they take. The balcony is nice and the views are beautiful but for the outrageous price $300 a night and $58 for a mediocre buffet breakfast I would never recommend this resort. They should spend more on updating the rooms and less on advertising and really make this a class a resort which it is not!

So last night was my first stay at this establishment which was also for my anniversary with my wife. Everything seemed kosher until we walked into our room. First problem was the drawer in the night stand. I opened it and the drawer fell out. The bracket stayed attached in the right but the bracket stay attached to the drawer instead. I went out on the balcony, and let's just say it hadn't been touched in a while. There were cobwebs at almost every angle, both on the Hamilton rail and the floor, even had some on the ceiling as well. The worst part was the insulation that was exposed from what it looks like hail damage. There were 7 different areas where insulation was sticking out from under the wood. When I looked up, I noticed overspray of white paint. The caulking in the tub failed at more than 50% of the diameter of the tub, was cracked at places & the tile has begun to pop up almost an 1/8 of an inch. For dinner we chose to eat at the GateGrille on the property. Reservations were for 6pm but we arrived a little early. We were seated almost immediately which was nice as we wanted to have a drink before dinner. We ordered the fried pickles with sriracha sauce, and they were good, the sauce wasn't overpowering either. My wife ordered the crab cakes dinner; which included mashed potatoes (tasty), and spicy Brussels sprouts (don't eat em but wife enjoyed them). I ordered the Club Sandwich. The sandwich is good but I'd rather have thicker bread, but overall, it was good. I substituted onion rings for fries, crispy and flavorful, so check that box. The biggest mistake of our meal is when my wife was served her Malbec in a dirty, sticky wine glass. It was replaced and we finished our meal, paid and left (tipped 18%). As we settled into the evening, we wanted to utilize the jet tub since we upgraded ($49 more), but to our disappointment the dial for the timer that operates the jet tub didn't work, and Engineering came to our room, removed the dial and never returned to replace the dial. Some may not agree with this review but I feel wholeheartedly this property deserves the rating they earned. We're talking house insulation exposed at a "Resort." Someone could inhale that dangerous material. I spoke with management and explained that I would never come back. My personal recommendation is do not spend or waste your time and money here. It was a complete show all around.....if I could say 0 stars, I would....stay safe everyone....

I am not one to normally post mediocre reviews, but the bed was comfortable the room was clean. I was very upset that there was no microwave. I worked a long shift, and I brought food to warm up. There's no microwave on site. So, I ended up driving to the gas station. Why have our refrigerator, if you're not going to have a microwave?

Pros: The location and the views are breathtaking at this resort. Cons: Unfortunately, the restaurants and food are underwhelming. The Mountain View restaurant has spectacular views but is only open for breakfast and the food was mediocre. The Elevations restaurant is just a bar with mediocre food and not much views. The golf club restaurants has the same mediocre food as the bar with a few additions and the décor is kind of blah. The rooms were adequate; nothing to write home about and they obviously have not been updated in a long time, if ever. It's a shame that with such a beautiful location, they don't take more advantage of what they have, such as having the Mountain View restaurant open for lunch and dinner as well, and serving better food at all of the locations. For the price, I would spent a bit more and stay at the Broadmoor Hotel.

My boyfriend and I had a fantastic trip at Cheyenne Mountain Resort for a long weekend away from the Denver area. We got there at 11:30am on Friday and we were able to check-in early. The room was clean and we had a pretty view of the mountain, golf course, and lake. The outdoor pool and hot tub were a few steps away and it was nice to warm up in the hot tub on a snowy day. The Mountain View Restaurant had a decent breakfast buffet with a beautiful mountain view. We enjoyed a special event at Mountain View Restaurant the first night called Josh Wine Dinner where we had a delicious 4-course meal with specific Josh wine pairings for each course. Lastly, we enjoyed a few cocktails at the Elevations Bar a few nights and the bartender Paul was beyond amazing. He was very attentive to our needs and personable.

The hotel is nice overall, but a little pricey for what you get. For a resort, we expected better food, more to do at the resort, etc. There's basically one restaurant which is also the bar. The layout of the resort is also not what I expected with the rooms being separate from the main lodge and had to drive over to our room. I think because of this is why they also charge a delivery fee for the room service? We've basically been eating other places offsite of the hotel which defeats the purpose of staying at a resort. The views are great and rooms are good. Just felt a little underwhelmed for the price we paid. It's a fine hotel, but wouldn't stay here again.

I only stayed here one night, but had a good experience. There was plenty of parking and I didn't have to wait too long to check in. I would suggest leaving your luggage in your car if driving until you know where your room is. I had to walk outside to get to my room and it would've been kind of a pain with luggage. My room had a balcony that would've been nice to use, but I couldn't get the door open. The main building has some places to sit outside with nice views. We had dinner at the bar and that was just okay. We asked for a menu and a male waiter just pointed at the menu that was already on our table. That was just bar food, but another waiter offered a full menu which the first person should've done.

Don't expect the Broadmoor when you come here but it was nice enough for a weekend get away and we still enjoyed our time here. Average hotel feel and beautiful views. Pools didn't seem too packed and felt covid safe since they closed to clean. It was nice to sunbathe on their beach area but I wouldn't dare swim in that lake water since it's probably full of pesticides from the bordering golf greens. It was nice that the pools were heated so that's a better option to dip your feet in.