Tamara H.
Yelp
You guys. I have the most endearing story to tell you about Chez Hailar. But just so you know, Chez Hailar is an Iranian restaurant that specializes in halal pizzas and subs with their own "special sauce". I didn't know this but Iranians seem to have their own spin on pizza (they add potato chip sticks and a special sauce on top) and it works!
So here's my story: we visited Chez Hailar during #PizzaFest Mtl since I had previously tried it for delivery and loved it. While the food was delicious, the service was very slow. When I think of fast food, I don't think of sitting for 2 hours in a restaurant!
It took 25 minutes before we received water. That's unacceptable! It also took a while longer before we received our drinks and pizzas - good thing it was worth the wait! The roast beef pizza is really unique and the vegetarian pizza is full of veggies. That Chez Hailar sauce though - yum. I could down that whole bottle.
After another long wait and a failed attempt at getting a waiter's attention, I had to get up and ask for my bill. While that was annoying, the food is stellar.
Chez Hailar felt so bad about my negative experience with the service that they sent an employee to apologize to my apartment in person. AND he brought me a freshly baked roast beef pizza. On the inside of the box, they wrote: "Please accept our sincere apologies. We would love to serve you @ChezHailar again."
Maybe our last visit was a fluke and we were just unlucky with where we were sitting and how busy the restaurant got. Or maybe as they explained, it's normal as per Iranian customs to not want your customers to feel rushed.
Regardless, I'm happy that management took my comments seriously and wanted to rectify the situation. It's rare that a restaurant would go out of their way to apologize face-to-face and send over a piping hot pizza! It's also heart-warming to see how important this family business is to them and I want to support that.
Order in and enjoy their perfectly toasted subs and crispy, delicious and halal pizzas. I appreciate that while there's plenty of amazing halal meats available for the subs and pizzas, there's also a lot of vegetarian options. I'm really glad that I gave Chez Hailar a chance and I think you should too!