Chiaja Hotel de Charme

This hotel is the opposite of a corporate set of boxes. It is inside an old Neapolitan courtyard but once through the doors, everything works perfectly. Nothing is too much trouble for the ever helpful and friendly staff, breakfast is reasonable, rooms are spotless and there is a sense that the whole hotel is geared to the visitor. Our room looked onto the internal courtyard but this meant it was quiet at night. The bathroom was large and the bed was comfortable. The hotel is just off one of the main “pedestrian streets” (means all vehicles can use it as normal!) and close to a metro station and the port. We would definitely stay here again if in Naples.

Was told a different price on he spot than on the phone & booking Didn't manage to sleep due to constant loud noise on the hall with pranks being played on the hotel room door. There was no surveillance and no actions on the matter. Highly recommend to avoid

Great little hotel on a nice street. The staff was incredibly helpful with anything we asked for. It's a little hard to find, since the whole place is up one flight from the street. We emailed them to verify where to go - no problem. We heard street noise once or twice but the balcony doors are doubled up, so no need for earplugs. Breakfast was continental, anytime we saw something that seemed to be just about gone it was replenished. And we actually go to check in a little early, which was nice. Desk arranged a taxi for us at 7:00am, it was right outside and no issues with pre-determined price. Just ask how to get in after about 7pm!

Hotel was excellent, centrally located with a good breakfast included. The only problem was it's difficult to find even some shop staff just down the street did not know where it was. Our stay was an unplanned one night as our flight was cancelled due to problems at the airport but we would definitely stay again

Excellent location with beautiful surrounding atmosphere. Spacious spotless accommodation. Helpful receptionists and great staff. I hope to be back for a longer visit in the future.

Kind staff, old but charming rooms with good sound insulation from the street (you only hear what happens in the corridor), and a great location. Great at this price.

This was our best hotel during our 2 week visit. The staff were great and very helpful. The room was large and well appointed. They had snacks and pastry at night. The staff has many suggestions for restaurants. You cannot see the hotel from the street and have to enter it through an alley. Very unique. On the pedestrian mall and not too far from the Galleria. Would highly recommend.

I love everything about this hotel! I had trouble finding it because it is situated in part of an old palazzo. I called and Renata came with a big smile to greet me! My room and bathroom were spotless, and I loved the antique decor. I had a corner room with tall ceiling and shutter and 2 little balconies overlooking the pedestrian street that featured many stores and eateries. Street sounds were never an issue for me at night. I am an older woman traveling solo and I felt very safe here. I originally booked for 3 nights but needed another night due to difficulty reserving a room at my next stop, Ischia. Sandro, Renata, and Chiara happily and efficiently assisted me in resolving both matters. The 3 made sure of every detail for my next destination and had it all confirmed. I cannot say enough about the staff, and how they care about your needs while staying here. The hotel is unique and charming, and the location is great! It’s an easy walk to the seafront, Via Toledo, the Galleria, and Piazza Plebiscito.

Italy has become the Mexico of Europe, through a succession of socialist governments, and Naples is its Juarez. If you must come through Naples, perhaps because your trip to Southern Italy required landing at Capadochino Airport in Naples, the least you can do is avoid the Hotel Chiaja de Charme. It is anything but charming. It is located on the second floor of a deteriorating building in a deteriorating part of a deteriorating city. There is almost no signage to indicate you have arrived. But once you are unlucky enough to find it you have the choice of either using an elevator the exact size of a phone booth, or using 500 year old granite stairs that suck the energy out of your legs with each step. The "Hotel" has no bellmen so you have to figure out how to drag your bags up the stairs yourself, or how to ferry them up, one at a time, in the incredibly tiny sh*tb*x of an elevator. The rooms are small, the bathrooms are sketchy and the plumbing does not work well. Enjoy your stay.