Natty Y.
Google
My husband, our 1 year old baby, and I stayed here for a week as M-Club guests.
Overall, Chiang Mai Marriott is a lovely hotel with a great location and beautiful ambience. However, I did feel that the level of care and attention from staffs were slightly less compared to our recent stay at Mae Ping InterContinental, where we were also Club guests, before switching to Marriott.
The hotel is nice, though cleanliness did not fully meet the usual Marriott standard, possibly due to the high season during Christmas and New Year period.
As a family traveling with a young child, we also felt that the hotel could be more kid-friendly. At times, baby utensils were not available at the M-Club, and the hotel did not provide a baby toiletries kit, which would have been helpful for families with infants.
In addition, the baby cot provided was a metal cot, which felt less suitable and potentially unsafe for an active baby; a foldable or fabric-style cot might be a more comfortable and safer option.
That said, we truly loved the food at the M-Club and the Level 1 restaurant, everything was delicious. We also enjoyed hopping between all the bars at the hotel; each had a wonderful atmosphere, and all staffs were friendly and welcoming.
Special appreciation goes to Khun Nim and Khun KT from the M-Club for their excellent service, as well as Khun Cartoon for the lovely treats — they were truly the stars of our stay.
We would definitely return to Chiang Mai Marriott and look forward to enjoying another holiday here in the future 😊✨