Chicago Marriott Downtown Magnificent Mile

Stayed here for a week on a business trip in Feb 2025. Overall the stay was excellent. Awesome downtown Chicago views outside the floor-to-ceiling windows. The Club Lounge is awesome, as they typically are. Centrally located in the Magnificent Mile area, just north of the Loop. Lots of shopping and restaurants nearby, within walking distance. Would stay here again!

I really hate to leave a public review, but unfortunately, my survey link expired, and I wanted to share my experience. This was my third time staying at this property, but I’m starting to consider other options in the area. I’ll start by saying that the staff is consistently wonderful—always friendly, helpful, and accommodating. From the front desk to housekeeping, the service is excellent. However, I’ve noticed a decline in the quality of the rooms and bathrooms with each stay. This time, there was nearly a 2-inch gap at the bottom of my hotel room door, which made me uneasy—I ended up placing a towel there to block it, fearing something might come in. While the location is fantastic and the staff is outstanding, the property could really benefit from some upgrades to make a significant difference and elevate the overall guest experience.

Came here during the week for work… it’s centrally located near many downtown attractions. It’s a HUGE property, with a nice lounge for members, the M Club. And it features a large bar in the lobby and a restaurant and a café. ||Checking in was great… the lady who checked me in was great, friendly, helpful, and very professional! My room was decent… it was a corner room and I even had a “beach view” which was several blocks away, thru buildings, but nonetheless, I could see the beach/water! ||The nice thing about this property is that they offer two different elevator banks, with express elevators to get you to the 27+ set of floors. The valet folks weren’t very helpful though.||Overall, nice visit and I’d come back.

This hotel's walk score amazing! There is so many things within a short walk of this hotel. It's wonderful However, the room that I was in definitely needed some attention The window s were sweating on the inside. There was waste. There was so much condensation that on a cold night that condensation would freeze and you would have ice on the inside of your room The paint was peeling from the window sills And there was a lot of wood rot in the bathroom The room was comfortable but you expect more at a Marriott in my opinion.

First off, it’s definitely not a 4 star hotel. I have stayed in much better Marriotts. Rooms - average at best. I was tucked next to an elevator that I heard all night. Nothing special. Small room. Bathroom - pretty good. The best part was a newer shower head. Temperature - horrible. You don’t really control temperature. My room was 65 degrees and I called about the heater not turning on. I got some excuse that the hotel was running AC during the day and the heat wouldn’t kick on till it got colder outside. Heat didn’t kick on till 9 pm. Also, the highest the temp would go is 68 degrees. Granted, that is okay for me, but you are forewarned if you like it warmer. Location - fantastic Security - I think using elevators should require key card. I didn’t have any issues though. Service - average. I was there for conference and you are treated as second class. Also when I called about the heat the lady who answered was rude. As if I should know I don’t really control temperature in my room already. Maybe you should put up a sign or something. Either way was not impressed by service.

It is hard to rate this place. Service is very important in my personal rating. Mixed service experience so far with some good front desk people and others who should not be people facing. Small rooms with low ceiling but great view and layout. Hallways look tired. Lobby is nice and looks refurbished. Location is great for businesses and casual traveler to the city. Safety would be a concern as restricted key access (something that’s a given these days) is missing from this hotel’s elevators. Anyone can go to any level in the hotel without key card access. For me it is 3 star hotel in this price range.

The hidden “destination fee” is still there. If you don’t buy something update charged it the next day. This makes the hotel more expensive that advertised when you are shopping around for a hotel. I spent the “fee” (my own money they make you spend) and they still charged me the fee on my folio. The folio sent from Marriott say “if you have any questions on your folio please call the number on the attached folio receipt”. But they don’t give you a number. Got the number and call and it rings about 20 times. Someone picked phone and hung up. Next time someone picked up, transferred me and dropped the call. (Twice). Great use of time.

Great view and a fairly nice room. Liked the ample luggage rack and extra seating in the room. The taxi stand manager was very helpful. The servers in the bar and restaurant were friendly and capable. However I will never stay there again, and probably not another Marriott either. Shady to have a Destination Fee on top of a premium room rate. And, the destination fee was promised to be credited to all charges made to the room. Didn’t happen. The accounting on the bill was incomprehensible. A shell game of accounting.

Literally, this is the worst customer service I've experienced, ever, and I haven't even stayed there yet! I booked a work trip for which I need the summary of charges to show the last 4 digits of the card used (for my employer). I have called the hotel no less than 7 times with redirections to other departments (accounting, loyalty, front desk...) with a SIMPLE REQUEST--a copy of the charges showing the last 4 digits. One of my front desk experiences with Sara on 2/3 was so passive-aggressive, that I can't believe they allow someone so sarcastic to represent their hotel. Sara sends me the email and again, it doesn't have the digits. I ask her where I should see them because they are not there. When I begin to share what is there, she cuts me off with, "Rather than you repeat yourself, I'll transfer you to...and cuts me off as I am asking her name. I had to call back to ask her name. Unacceptable Marriott! I understand many companies outsource, but when your "representative" is clearly in a loud cafe where it sounds like there's a party happening, it makes it hard to exchange information. On two occasions I was almost through to the end when the call was disconnected. The last one with "Giselle" from Central Reservations, aka, party central, was more than 15 minutes of explanation to receive the same email without the requested information. Marriott, who the hell can someone speak to for actual help!?

Location, location, location! This hotel is so convenient to explore Michigan Avenue or even walk to Navy Pier (20 minute walk). We were able to easily explore the area with our three small children. It's only a short drive to the Field Museum too! Every employee was so kind and went out of their way to ensure we had a great experience. Our housekeeper Kimberly was amazing in helping us get rid of our dirty diapers and ensuring we were comfortable in our room. She truly made us feel welcome and comfortable! The bellhops and valet were fast and easy to use. The room size and setup was great for the location. The elevators were fast and the lobby was clean and busy, but we always managed to find a seating area. When you check-in, be sure to find out if the Destination Fee ($25) is on your account, because if you don't use the money by a certain time then you lose it.

Came here during the week for work... it's centrally located near many downtown attractions. It's a HUGE property, with a nice lounge for members, the M Club. And it features a large bar in the lobby and a restaurant and a café. Checking in was great... the lady who checked me in was great, friendly, helpful, and very professional! My room was decent... it was a corner room and I even had a "beach view" which was several blocks away, thru buildings, but nonetheless, I could see the beach/water! The nice thing about this property is that they offer two different elevator banks, with express elevators to get you to the 27+ set of floors. The valet folks weren't very helpful though. Overall, nice visit and I'd come back.

This was a perfect location. We went for an event and it was easily accessible from this location. For the most part to stay accommodating outside of the fact, that at one point was given misinformation about being able to charge my cell phone. This staff gave us some great recommendations for places to go eat so that was extremely helpful. Very good accommodations and decorations. The only only complete was the bathroom light at first we couldn't figure out how to use it. It was a light in the mirror kept turning the switch light would go on, so I turned it off. I didn't realize we needed to leave. The light of light actually turned on. But over all this was the perfect set up for a location in the downtown area

This is a great option to stay in Downtown Chicago. Great location, the rooms are well equipped and the gym is well equipped and huge for a hotel. The woman at the front desk was a grump but that was the anomaly, the rest of the staff were great.

Great location on Michigan Ave. Close to the mall, restaurants, shopping, and views of Lake Michigan. I checked in online, which made it easier once I was there in person. My room was beautiful located on the 39th floor with views of Michigan Ave and Lake Michigan. The individual that checked me in was so friendly, provided a couple of waters, and let me know about the destination fee which was $25. The destination fee is a credit that you can use at the bar or for food. I got drinks! The bar is located in the lobby, which had a nice atmosphere with live music. Not sure if it's ever nice, but on Saturday night it was popping.

We stayed here for a quick weekend away and the location was great! It is a great location near a lot of great food and shops! The best part is parking is free when you book! If you've ever been downtown you know how amazing that is! Staff was always friendly, and very accommodating! Definitely would stay here again!

Luxury Hotel located in Chicago's magnificent mile. Very nice atmosphere with beautiful views. Staff is very friendly and accommodating. There is parking near by and can be quite expensive 55 a night however if you go onto spot hero they will find you parking at leat half off if not more. I found parking at 28 dollars and only 1 minute walk to the hotel. They offer you bottled water in your room but it's 7 dollars so make sure to bring your own there is a min fridge, safe, coffee maker, and multiple charging ports. If downtown Chicago you should def give this establishment a try. Of course it's on the expensive side

Excellent rooms, excellent service, and an excellent location. Absolutely nothing negative to say about this place. The staff were friendly, and greeted us upon arrival. We were given a complementary upgrade to one of if not THE nicest rooms in this hotel. The room was clean and had an excellent view of the skyline and lake. The concierge lounge on the second floor was clean, had a nice view of the lobby, and was stocked with snacks, drinks, and alcohol. The pantry on the first floor has excellent grab and go snacks, as well as pastries, and coffee. The location of this hotel is excellent, and everything you want to see in River North, or the inner loop is reasonably walkable. Thank you again for the excellent staff for providing such a nice upgrade.

I was at the Chicago Marriott for two days to take the bar exam. While I didn't stay at the hotel, I spent a lot of time in the conference area taking the exam. I was really impressed with how spacious this hotel was. The lobby is beautiful and there is plenty of seating throughout the entire hotel, which was much appreciated during my lunch breaks. All of the employees were incredibly hospitable and kind. The entire hotel was spotlessly clean - even the lobby bathrooms were always clean and well-stocked! The location is great and it is really easy to get to all of the Chicago hotspots from the hotel, so it would be a great place for tourists to stay. There's a cafe in the lobby with a Starbucks, which was never too crowded. The only negative for me was that nothing had prices marked. I bought a bottle of water and was shocked when it rang up for almost $8! Otherwise, I had a great experience here. The bar exam is very stressful, but I appreciated how easy the Marriott made everything else during my time here.

This hotel was in the heart of everything in Downtown Chicago. Out front was Michigan Avenue where just about everything was In walking distance. Checkin went smoothly, but being informed that we were being charged $25. Daily for a destination fee. We needed to spend $25.00 at the hotel by 11am daily by charging it to our room or we would lose it, but would still be charged the $25. Fee on our bill regardless. First time we used it at the Rush pantry on breakfast's sandwiches and coffee which came to a total of around $34.00. Didn't care for the sandwiches, but the coffee was ok. The next two days we used it by purchasing 3 chocolate pecan turtles daily in the Rush Pantry at the exuberant price of $11.00 each. Equaling $33. For 3 small turtle patties that were only worth no more than $5.00 ea. Other than having to be charged to spend money at this hotel that we didn't want to, everything else was pretty nice. Room was clean and housekeeping was helpful with giving us clean towels throughout our stay. We were in room 3206 which faced Michigan avenue. Our first nights stay the traffic below was so loud at night due to the Mexican Independence celebrations. Cars were driving up and down the street honking their horns and waving flags until the police blocked off the street. The next two days were much better due to the police anticipating more of the celebration and closed down the streets earlier. This hotel has a nice lobby with bright lights, plenty of seating and a nice big bar, along with their over priced Rush Pantry. Even with the extra charges I think I would stay here again just for the proximity to everything on Chicagos Miracle Mile.

The hotel is close to pretty much everything! Very convenient. The place is nice and clean and customer service is very friendly also.

This was overall a very adequate stay but far from extraordinary. The hotel has a good location with tons of dining and shopping choices within easy walking distance. The lobby has a large bar/lounge area with plentiful seating as well as their "pantry" which is a small convenience store that also sells Starbucks beverages. On the second floor you'll find the restaurant and club lounge. Although Marriott advertises their club lounges will be open 24/7, this one is not. It's closed from Friday afternoon until Monday morning. The lounge breakfast was decent with various hot and cold options. The afternoon "snacks" consisted of bagged chips and M&Ms in a jar (why they can't just leave these out all day is beyond me). The evening appetizers were pitiful with one very sad looking hot option and some cheese and hummus. The desserts were some fairly basic cookies and brownies and small cakes. Alcohol in the lounge is all at extra cost, but cans of soft drinks are complimentary and available all day. We had a somewhat larger "studio" room as an elite upgrade, but the bathroom was tiny. The TV allows you to connect to Netflix. The room was unbelievably loud. Even on the 28th floor the noise of traffic and sirens was very audible. The walls are paper thin, and conversations from the hallway are easily heard in the room. The bathroom features only the most basic of amenities. No cotton swabs, cotton rounds, mouthwash, etc as you might find in other hotels. The hotel charges $25 per day per room extra as a "destination fee" which seems to be a clear money grab. You can "redeem" this as a $25 credit daily for food and beverage. You must use it daily or you lose it. If you use it in their "pantry" store you'll almost always go over the $25 since nothing has a price on it, and the prices are very high. I've never seen something so bizarre at a non-resort hotel. Anyway, this hotel has a good location but that is about it. I would not recommend it.

I also have to say the shampoo, conditioner and amenities for the bathroom were great. Also a small sample of ThisWorks lavender deep sleep pillow spray was provided. I was jetlagged and it really did work! It worked so well I got a bottle of it when I went home. My friend who uses the product was surprised that a hotel would stock something that was expensive to buy like that. Good quality bath products and also some nice ThisWorks body lotion. This was my best discovey! I think they should work out a deal and sell the ThisWorks products in the lobby store. Maybe they already do?

I came to Chicago on a work trip/conference and this was the hotel where everything was being hosted. Great location, easy walk to many different attractions and restaurants within just a couple blocks from the hotel. There is an onsite deli/coffee shop/convenience store but to save some serious $$$, there is a Trader Joe's and local grocery store only a few blocks away as well. The local grocery store sells sandwiches, deli items, etc. Great find. The rooms are very nice and you get some great views of the city if you are on higher floors. I thought the amenities offered at this place were very generous and high quality. The common areas were beautiful and lively throughout the day. The conference areas of the hotel were easy to get to and comfortable. Hotels are always so expensive in downtown Chicago but I thought this Marriott was affordable with what you were offered. I would stay again.

I stayed here recently for work. I had a nice room on the 42 floor. It had a good view and was well appointed. My room seemed to be next to a handicapped accessible room which is fine but their TV was so loud, I almost called the front desk about it. Maybe they were hearing impaired. Not sure. Also, with such a busy hotel, the elevators took forever a lot of the time so you had to plan accordingly. Otherwise the club room was nice and the little cafe on the first floor had some good options. Overall not a bad stay in a good location.

So listen, I've said of all the places in all the land I love Chicago the most. It's my own paradise 2.5 hours from home. So since I was old enough to afford my own excursions to and from Chicago I have wanted to stay at this Marriott. It's the perfect location and sadly they were always booked, I can 100% see why. When you walk in. It's lively and fun and the bar is decorated so gorgeous and everyone is courteous. The check in that I thought was going to be long was actually quite convenient and my girl Jade was so kind and answered so many questions. The rooms were clean and I have ocd (blame Covid) but they were immaculate. The cleaning people were extremely kind and so accommodating. The location is perfect which is great because there aren't a lot of restaurants in the hotel, but there is a pantry and a bar. Can't wait to stay again and bring my family next time!

Great location located near lots of shopping and restaurants . No car needed but nearby parking if you do have one! Staff: everyone was very kind and hospitable. We did have some trouble with having to repeat ourselves on several occasions since we had two separate reservations that needed the link and there was some mixup with the credit card on file took us about three or four times to sort out the problem. Also had to repeat ourselves about Parking because the QR code to get in and out of self parking didn't work but ultimately we push the help button and that worked just. It did feel like the left and right hand weren't talking to each other. Parking : valet was $76 a night August 2024 at self Parking was about $56 a night. We had a conference which reduced the rate to $29 a night, but that was not reflected in our final bill. We had to specifically review our bill to make sure and adjust it. The parking is very close by and convenient. with two small kids, we dropped off all of our luggage, and one person went to go park the car. Destination fee : $25 but that gives you a $25 credit to the in the lobby. The only downside is it's Starbucks. (Not a fan of Starbucks!) but otherwise it's nice that the destination fee goes towards Food and beverage Rooms : the room pretty clean. There is complementary water bottles at check-in and throughout the stay if you ask for it. The rooms were on the smaller side, the bathrooms didn't have any hooks and very little counter spacer. unfortunately that we can we went. We tried to upgrade to a suite, but they were fully booked. Lighting was good and there was a full length mirror. Shower water pressure was excellent (which is important to some people)

Seriously, this is a great hotel since it is literally next to everything. You can leave and shop, go to dinner or lunch, grab a coffee, or just get anywhere! Centrally located and what you would expect from a higher-end downtown Chicago hotel. The rooms are great, and if you are on the upper floors, the rooms have floor-to-ceiling windows, which makes for a great view. The bar at the entry makes some of the best drinks. They are not the cheapest, but they are worth the price (you are paying for the downtown perfect location).

Must say we enjoyed our stay in Chicago Marriot Downtown Magnificent Mile. Very neat. we were upgraded free to the 45th floor, and in fact got to see a lot of fireworks on July 4 (without having to step out). Our view was essentially of the high rises around us (which in Chicago is a great view). Good accessibility to all the shopping in magnificent mile. Also Eataly is right next door.

THE SHORT: Room 2005 had weird, non cotton like sheets, that was stiff rather than soft, and cold to touch. The thermostat was not working. Room was cold. The toilet was plugged. The next morning, we were told we had to move without much choice in timing or in what kind of room because they had to replace the toilet. Wasted my morning packing, moving, and moving again. Wasted more time because they couldn't get a king bedroom. (We were in a king originally). New room had better sheets (so it's not a hotel-wide problem, but possibly just really old sheets, or newer but cheaper sheets). Accommodation - slightly subpar, but not horrible. And clean. Superb gym. Staff - some are nice. Some are obnoxious. Some are incompetent. Front desk answers calls either with a friendly "hello mr or Mrs x! How can we help you?" OR "hello, Marriott". No one will claim responsibility or apologize. THE LONG: We were told during check in that the king bedroom was close to the elevator, and that they had had complaints that it was noisy. However, we did not find the room too noisy at all. We could hear the elevator, but only from the bathroom. After unpacking, we returned after dinner, and realized that the toilet was plugged. We called for service the next morning. An engineer came and said they had to replace the toilet, and that I could go about my day, and the room would be ready when I returned. But then his boss came in to check, and he said that he would have to move us. I asked him whether he's sure there would be another room for us cuz we had barely gotten this king bedroom yesterday, and he said, yeah no problem. Then he wanted to know how long it would take me to get ready to move. It was already past 10am, I hadn't had a chance to dry my hair yet. I wasn't given the option to move later. I told him I would try to get packed in 30 minutes as I was in a hurry and that I would need a cart to move. He called me some 10 minutes later to tell me my room was ready-room 2017 (we were originally in 2005) and that someone would come in 30 minutes with new keys and cart to help. I packed like a snowstorm and was ready and waiting. 40 minutes later, no one came so I called front desk to ask how much longer I'd have to wait, before they sent someone up. Some 10 minutes later, a guy came rushing in, handed me my new keys and left. No cart. I had to run after him to ask for a cart. He said I don't need a cart, it's just across the hall. Ummmm. But he did help me move to the new room. To room 2010, not 2017. I thought the other guy told me the wrong room number. But when I walked in to the new room, it was a double. I wanted to get ready and sort this out after i went about my day. But he told me "if you want to move, request it now cuz you can't get this room dirty and make the housekeeping clean it again." So without unpacking and getting my hair dried... I went to the front desk to sort this out. I was told they had NO king bedrooms. But after triple checking, a king bedroom magically appeared, but it's "accessible", do I want it? I ask, what is accessible room? And she basically has no idea, and repeats, do you want it? Then she cancels my current room keys, so I can't go back to get my luggage to move, can't issue me a new key because I left my id in the room she just canceled ("we take security very seriously here, so you need to go upstairs to get your ID"), then somehow manages to get me new keys anyway (without my id). I had to ask for a cart to move, but she tells me I can't have a cart without a bellboy. So I ask to please get me a bellboy with a cart, before she finally gets me one. The whole thing took over 2 hours and I could finally finish getting ready for the day, but was late to lunch. Accessible room is fine. The thing with room 1416, it's louder than 2005. We can hear the elevator from the bed. It does have nicer, cottony sheets. The thermostat actually works, albeit slowly. The tv remote has an annoying 3-5 second lag. Definitely not a 4star experience.

If you stay at this hotel - CAUTION while dining.... There won't be anyone to assist you if you get sick. I acquired accommodations at the Marriott - Magnificent Mile last week for medical imaging conference that was being held in the city (Chicago). After working all day at the conference I went to the hotel, ordered dinner at the Reviver bar and took my food to my room to enjoy. After a few bites of my salad and salmon I began to feel nauseous. This was the beginning of a HORRIFIC few days. I spent the entire night with vomiting and diarrhea. I called the food service department and told them that I was sick with what I thought was food poisoning. The lady on the other end seemed concerned and told me she would have the manager call me. I did not receive a call that night from anyone at the hotel and I continued to dry heave in the morning which prompted me to go to urgent care. The physician at urgent care confirmed that I had indeed contacted food poisoning. I was issued medication and given an IV for dehydration and sent back to my room with a prescription and list of items to purchase at Walgreens. Once I returned to my room I called the hotel operator and asked to speak with the hotel manager. When asked "why" I told the operator that I had food poisoning and wanted to speak with the manager. She directed my call to security who took my information and a report of the incident. I was told again that the hotel manager would give me a call. It has been 6 days and I have still NOT yet received a call from hotel management acknowledging this incident. I am VERY disappointed in Marriott Management. No one every checked in on me to see if I was dead or alive or if I needed anything while there. I travel for a living so being comfortable while away is very important to me but to not even get a call back when I reported an incident that could potentially have killed me is unacceptable.

Great location downtown Chicago on Miracle Mile (yea shopping!!). Was here for a weekend with our friends; convenient location near all the shopping and restaurants. Typical Marriott, soft pillows, comfortable beds, amenities made for busy business travelers (I'm a titanium elite), so charging lamps with ample usb and plugs. Service is always on point, had problems connecting to the internet (elites get free faster Wi-Fi) but front desk said just agree to the $15/day charge and they'd take it off the bill at checkout. I love the views of downtown and everything is walkable from bars, restaurants, shopping. They have a great bar area with live music and great bartenders.

Stayed here for a conference. Ubered. They do have valet parking available. Check in was easy. I was given keys to a 2 double bed room instead of the King that I paid for. Went back downstairs and was given the correct room. So quick & painless update to a likely mistake I was on the 20+ floor so my views of the city skyline were absolutely breathtaking! You can set your own room temperature. The bed was comfy. There is a mini fridge , NO microwave, cable tv that also allows you to sign into netflix & youtube. There is a bottle of water in the room for $7 :/ The showers come with provided shampoo, conditioner and bath wash in the shower. Not alot of closet or drawer space, but perfect for a few days to hang up clothes and what not Housekeepers were also very friendly and helpful with my needs There is a restaurant and bar in the hotel lobby area and 2nd floor. There is also a pantry, and starbucks with lite food in the lobby area also. The hotel is centered around a lot of stores, high end stores, eateries, museums and bustling with life! I would love to come back and visit when it's warmer!

I came to Chicago to spend time with my daughter. Checkin was wonderful/ the woman at the Desk was very friendly and gave me bottled water. My room was also ready for me to check in at 11:30 am. It's very spacious and has a nice view. Cleaning was also very good!

An excellent location, backing right up to Chicago's Magnificent Mile, this hotel is the place to be! Offering all the amenities of a full-service Marriott, you can pamper yourself while enjoying the convenience of this spectacular location. Probably the only inconvenience of this hotel is that it does lack a full service restaurant other than for breakfast. The lobby bar serves limited menu until 10 o'clock during the week and later hours on the weekend. Room service is available around the clock. Some of the highlights in the area include Eataly and Chicago traditional deep dish pizza at Uno. Parking can be accommodated, but can quickly add up as nightly rates for park yourself is $60. Additionally, hotel rates do not include a variety of Chicago taxes that in some instances add up to more than the room rate itself, so be governed accordingly. A great place to stay, but try to look for promotional rates to save on the taxes!

I had an excellent stay at this marriott. The service was excellent and allowed me a very earky check in. My room was very nicely appointed. There was no microwave but otherwise there was a coffee machine and mini fridge (both were clean). The security person helped me find the subway entrance. Definetley reccomend.

Standard Marriott hotel but super crowded and extra fees. 3.5 stars Highlights: - Good location with a short walk to many restaurant and shops. - Staff was gracious to help me with late night food options via their Instagram messages. - Large hotel with many floors and views of the city's buildings. - Rooms were fine: clean and decent size and had refrigerators for leftover food. Lowlights - Didn't care for them charging us a fee per day to use at the market or restaurant/bar. We arrived late on Friday so it couldn't be used - Insanely crowded lobby every night. - Thin walls as we could hear everything from next door in the morning. - Bar closes at midnight so have to go elsewhere for a drink later. Nothing extra special but it was fine for our weekend of eats.

This hotel is awesome the events Coordinator Zaidia is so nice. She's very welcoming and greets everyone. She is also very helpful with directions

We were in Chicago for my friends bday. This hotel was great from beginning to end. Even with it being a busy hotel the checkin process was smooth. We arrived early Friday morning and they allowed us to leave our luggage while we explored the city. When we got to our room, we immediately needed more blankets. We called the front desk and they immediately brought 3 blankets. The only thing I would change is to have a microwave in each room or every floor.

Worst bar ever! 8 people at the bar, 2 bartenders 20 min without even being acknowledged. The "guy" walked by me more than 10 times. He made several reorders and never once helped. Disgusting service.

This hotel is in the heart of Chicago. The shopping is at your finger tips and public transportation and restaurants. It's a beautiful hotel. The hallways Looks and feels like an apartment. A great view of Chicago. I gave this hotel a low rating due to a major thunderstorm and we could not get into the front of the hotel. I understand that the doors are locked after 8 pm but there should've been consideration for over 20+ people who were drenched from the storm and still storming with lightning. This was reported to the night manager and her response was...well this is our policy. There was no compassion and/or empathy for the well Being of your guest at this hotel. Security said..sorry. This was unacceptable for the price that was being paid to stay at this hotel. I hope they can have empathy for their guest and make an exception instead of worrying about policy!

It's a really great space to stay - the view alone makes it worth it. The bed is comfy, the shower is nice and hot, and there's a bar, a cafe, and a restaurant in the lobby - what more can you ask for?

had a perfect stay here at the Marriott Downtown/Miracle Mile. complete walkability of the entire downtown shops and dining, the rooms were clean and well maintained, and the front desk service was fast and friendly. an uber to the Museum Campus is roughly $10-$15. the shop downstairs serves Starbucks drinks and is open until the evening, and sells umbrellas for over $20. *the only thing I'd like to see differently here is complimentary umbrella usage as some of the other nearby hotels offer*

We ended up here because of a power outage late last night . Thomas at the front desk was very kind in getting our sleepy family checked in smoothly. We got some complimentary toothbrushes and paste were comfortable in the room with 2 queens and a sofa bed. Will Certainly stay here again!

Nice hotel. Great room. Clean. Nice shower with great water pressure. Comfortable bed and an amazing view from the 43rd floor. Parking across the street for $20 a day. Front desk staff was very kind and welcoming.

4 star Hotel this is not. Im sure you can find a better Hotel for this price. Someone elses hair in the shower. NO AIR CONDITIONING? Room was stuffy, worse than the redline train. 68 degrees outside and the room is a balmy 81 degrees. No fan in the room and the window opens an inch! Atleast put a fan in the room. Manager had a fan dropped at the door. I have stayed at Motel 6's nice than this. I can't imagine this hotel in a Chicago summer.

I have been coming to this hotel since I was a little girl. Now as an adult I brought my family. I am here with my 2 year old. We had a long flight so we got to hotel and came up to the room. I ordered room service for my son, including milk for him to sleep. The room service arrived but the milk DID NOT. I called room stairs and advised them that the milk never arrived. The manager Lissette Rodriguez, got on the phone and asked me about my order. She told me I never ordered the milk when I was literally looking at the receipt on my phone. I told her I have the receipt I'm looking at it. She gave me an attitude and told me I never ordered the milk. I told her I did and that I could show her. She told me she would disconnect the call. I was in shock. I couldn't believe she did not care to bring the milk I paid for, for my 2 year old. After staying here for over 30 years, This is how they treat us. Don't ever order room service. The food is terrible and the service Particularly the manager, Lisette Rodriguez the rudest woman ever

Can't go wrong with Marriott... Typical room... great view... Great location... Nice lobby...

When I walked in for my week long stay I was really excited, this Marriott is really nice. The main entry is a great place to lounge, eat, and drink. The staff were also polite and friendly. That's just kind of where it lacklusterly ended though. I initially found several hairs in my shower when I got to my room, and remnants of toothpaste on the sink. I thought those were rookie mistakes, but whatever. Then I got a couple of food items over the course of a couple of days downstairs, and I couldn't believe it. First, I will admit, there was nothing wrong with my old fashion, pale ale, fish and chips, etc. my buddy's pale ale came out very hazy, but they could have been handling the keg poorly. My complaint was the prices. $11.85 for a pint of beer. 20+ for an old fashion. $23 for a meager fish and chips that a friend asked if I ordered kids chicken tenders. I just couldn't believe it. I was so irritated by my second experience that I decided never again. Three stars because of location and friendly staff.

Older building so expect smaller rooms, but since it was downtown, it was walking distance to a lot of restaurants and shops. Pros: - Soft towels - Has a bathtub - Walkable to a lot of places Cons: - No microwave - Small room - The hotel pack & play was a little janky. No mattress; just a sheet over.

Stayed here when I was in town for a conference. There are about 5 desks for check in but still it's so painful. It is very disorganized. I tried to get water a few times but it felt like I was never going to get one because of how long the wait was and it wasn't even that crowded. So yes I never got water. The rooms are a little old. I could hear the shower of my neighbor. The location is great because a lot of places are walking distance. However, there are many hotels around in the area which are probably in the same price range. Overall, I didn't have a great experience.

We really enjoyed our stay at the Marriott. It is in a great location. The staff were very kind and helpful. There were bottles of shampoo, conditioner and body wash in the shower which was nice. The only thing that was a bummer was that there was no microwave in the room. The bathroom inside the room was very small. But overall our stay was pleasant!

Our hotel stay had no issues or complaints. The front desk were kind and helpful while checking in and gave us taxi information as needed. A good variety of convenience store items were available in the lobby and plenty of elevators to whisk you up & down with ease. We were staying at the hotel for our yearly Embroiders Guild assembly, so lots of people just with our international visitors and with everyone else staying, we weren't cramped at all. Conveniently located to plenty of shopping and food choices. The room was a very good size, and clean upon arrival. We chose not to have room service for the week but as we needed toiletries they were there promptly to drop off. I would stay again.

Our stay has not ended so the complete review is yet to be completed. I can tell you there is some crazy electrical problem in our room. Our lights only work 1/3 of the time. Thank God for floor to ceiling windows and being on the 30th floor.

Nice hotel. Conveniently located with a generally polite and helpful staff. The grab-and-go food court facility in the lobby area is ideal, and the hot breakfast burrito is shockingly good. Rooms are a perfect size, clean, well appointed and quiet. The bench area in the room was a different experience for me, but a smart and convent set up. I would not have thought of it but I liked it. My only criticism is this: their full service restaurant in the hotel is shutdown. Pandemic victim maybe? Regardless, staff are still directing people there who ask about it (me), only to be told when you get to it on the second floor that it is no longer in operation. Also, the bar in the middle of the lobby area might seem like a good idea, but at the dinner hour, it was very crowded and loud, making an informal business meeting in the lobby near impossible due to the crowd and volume. On the whole, I definitely recommend this hotel if you're planning a stay in downtown Chicago.

Beautiful hotel with nice, modern rooms. You are in walking distance to many bars, restaurants, and the river! They have a nice bar in the lobby and also a cafe serving Starbucks coffee. There is a parking garage diagonal to the hotel that you can find discounted parking for using the Spot Hero app. Also, even though the hotel's address is listed on Michigan, the main entrance and drive up semi circle is on Rush.

This hotel is beautifully placed smack dab in the middle of all of the best shopping and dinning. Patrick at the front desk, Jim at bellhop, and all of the staff were extremely pleasant and professional. We loved the lobby bar and food options. To be completely honest, the suite we had was out dated, but I will still give a 5 because good service is really hard to find. We truly enjoyed our stay! Be back soon! I hope you update the rooms lol.

This hotel is in an excellent location on Michigan Avenue! Great walking distance to Grant Park as we stayed here for Lollapalooza. All of the staff were super friendly and helpful. The only downside is one of the entrances closes at 8pm but other than that I have no complaints! So many food options right by the hotel and really easy spot for Ubers to pick up from. Self-parking is right by the hotel and easy to navigate. Would definitely recommend staying here for a trip to Chi-town.