Duong N.
Google
Food was really good, but I’m rating this 2 stars because of the service.
I ordered a Valentine’s combo (small chicken, rose tteokbokki, cheese balls, fries, and two drinks), plus another small chicken and a fish cake soup. It was a lot of food, and I didn’t realize the cheese balls and fries were missing until I checked the receipt while paying.
I politely let the waitress know right away since my Uber was already waiting. I only asked for a small refund for the missing items. She insisted there was “no way to refund a combo” and that I would have to wait for the kitchen to remake it. I explained I didn’t have time and just wanted a refund for the missing items. She replied, “You don’t have to be mad at me,” raised her voice, did not apologize, and walked away, leaving another staff member to handle the issue.
It was also uncomfortable when they spoke in Korean in front of us instead of English. At the very least, an apology for the missing items would have been appreciated, not the attitude like that. Eventually another waitress did refund the missing order but this could've been handled much more professionally.