Kelli H.
Yelp
I was yelled at by the owner to get out of his store... I went to pick up cookies that my mom had ordered online for pick up. I arrived a few hours after the pick up time. The cookies were for Thanksgiving (the next day) so I was not worried about them being freshly baked. When I arrived I was told that the $75 order of cookies had been thrown out because they had assumed I was not coming. I was told to wait 15 minutes for fresh cookies. I asked if that meant the cookies would not be good the next day for Thanksgiving, since they had thrown them out after a few hours. They claimed they would still be good. When I returned 15 minutes later, I was then told that the specialty cookie that my mom had ordered was the specialty cookie from the previous week and was told repeatedly that this week's specialty cookie was a pumpkin chocolate chip cookie. After I expressed multiple times that we did not want the pumpkin cookie, the worker said she could look to see if they still had the ingredients for the Thanksgiving cookie, which she did. She explained that the cookie was hot so it was going to melt the decorations into place. She also explained that the sugar cookies we had ordered could not be heated or that they would melt. When asked to separate the hot cookies from the cooled sugar cookies into different boxes so they would not melt, the worker began arguing that the hot cookies couldn't melt the sugar cookies. She eventually allowed her co-worker to separate the hot cookies. Lastly, when asked if I could add the order to our loyalty rewards account, I was told no. She told me that once an order has been placed you cannot get your reward points. She went so far as to hand me her cell phone, with the owner on the other end of the line. He asked me what the problem was and I explained that we were hoping to get the loyalty points added to our account for our large order. He repeatedly told me no- that we had ordered through corporate online and that the money we had spent had gone to corporate so we could not get loyalty points. He then told me to leave his store. Repeatedly. All on speakerphone. In front of his workers and other customers. Telling me to get out of his store. That I am clearly a repeat customer to. Because I asked about loyalty rewards for our $75 cookie order. I never once raised my voice; I was respectful the entire time I was in the store. Even the worker was surprised by the owner's verbal aggression on the phone.
On my first ever visit to Chip, there was a promotion to get a free cookie for leaving a 5 star Google review (in case anyone was wondering about all of the 5 star reviews). And I did so. I have now deleted that review- it wasn't earned at the time and this experience clearly shows that it was not deserved.
Beware Google reviews. Looks like a generic 5 star review is immediately uploaded after anyone reports a negative experience!
