essa A.
Google
Chipotle is one of the best restaurants in the U.S., and honestly, the Kuwait branches are very close in quality, which is why I came with high expectations.
Unfortunately, my first visit wasn’t great. I ordered a bowl with chicken and rice, and the chicken was extremely salty. When I raised the issue to the manager, she mentioned that I was the only customer who complained about the saltiness. We politely asked her to taste it, and after trying, she agreed that it was above their usual salt level, but still tried to downplay it a bit.
I understand being diplomatic, but when something is clearly too salty, acknowledging it fully builds trust with customers.
However, I really appreciate that she handled the situation professionally in the end. She offered me a free bowl on my next visit to make up for the experience, and I thank her for that gesture.
I believe this was just an exception, and I’m looking forward to trying Chipotle Kuwait again, I’m sure it will be much better next time.