Chipotle Mexican Grill

For the last couple times, i've been here to order some food, the service has been really poorly and disappointing (im a regular costumer, i go about two times a week) my bowls come almost empty! I'm paying about $17 for my bowl to come empty??? As of today 1/5/25 as I was ordering, two bowls (which both of them were very poor on food) and a burrito, my burrito was wrapped poorly, VERY, and they knew it, just didn't cared about it, so I ordered an extra tortilla, to what the cashier got upset about.

Rude people. Guacamole was brown and they refused to make another. guy claimed new type of avocados. Long blonde hair guy said it was fresh. Really? What a joke of a place.

I never have a good experience at this location. I go into order at 9PM an hour before they closed and all the food was removed and the staff was cleaning. Just makes you feel like the service is not wanted. I think they make less food throughout the day so they can close up early and staff can head out. No black beans and no chicken, food was pulled so everything was cold. Staff should not start cleaning until at-least 9:45PM just looks terrible on the customers end.

Horribly disappointed. — Repeated my order about three times, and still got it wrong. — I ordered two bowls, both of them HALF EMPTY. and is not the first time that this has happened. I’m paying $25 for two empty bowls???? — When checking out, cashier (forgot to ask his name) was very rude, when saying the card wouldn’t go through as we tried three different cards and claimed all of them got “declined” but the screen of total never showed the “declined” transaction. until a credit card was pulled out. (yes all of them had money.) Overall really disappointed on how this location has gone from bad to worse.

Anthony the manager took time to help me fix my app before ordering, which was him looking out for his customers. All staff was incredibly polite and were respectful. The restaurant was very clean and everything was cooked to perfection! They portions are always consistent and delicious at this location.

First time here and I asked for a Quesarito. They new staff member was kind to let me know he did not know what that was so he went to ask. The lady explained what the item is and mentioned to me there was an additional 3.50 charge for the Quesarito. I told them I was aware of the charge and that was okay. After the Quesarito was made I was surprised by the quality of food. Would definitely recommend and make this my primary chipotle location

Absolutely the WORST Chipotle!!! I can add pics...Maybe half of Scoop of Protein..MAYBE!!!...not the first time either..but gave it a chance 3 times..I will travel a lil Farther..for my order..I live. .5 mile away....Damn Shame..I have pics to prove..not looking for a refund/ freebie...but this location..needs Help!!! Order Number 357-1 at 6:40 pm June 5th

If you go to this Chipotle in the morning, do yourself a favor and don't order chips. They are always stale when I get them. I believe they're from yesterday, and they're trying to get rid of them in the morning.

yooo this the best chipotle I've been to in a while, and I go to chipotle a lot. My bowl got absolutely loaded up with toppings and meat at no extra charge. Also the first time in a long time I've seen a chipotle actually have everything fully stocked, and at peak lunch time no less. Also the chicken al pastor was super saucy and actually tasted like mexican food. crazy concept. Hyped that this place is right near work bc I'll be going like 2-3 times a week. Pro tip- ask for a side of their vinaigrette it's their best sauce and it's not on the menu. makes everything here taste better.

Not fresh. Especially for rush hour. Disgusting bruh pls pay ur workers more ts not worth 18$

The person taking my order was very friendly and nice. The store itself wasn't too packed even though it was 6 pm. The only con to my bowl was I had to ask for extra toppings because the portions for each topping was extremely small and then I asked for less beans but I think the person taking the order misheard me and gave me extra beans. Also the chicken pieces a bit large. On the plus side the bowl ingredients taste great and I added fajitas to the bowl for the first time which also tasted great with the rest of the ingredients.

ERGONOMICS 101   It's not often I feel the need to comment on something trivial like door handles, but it's the only thing that stands out from this otherwise humdrum Chipotle.   There's lots of places to grab a bite around Rohlwing Rd & Lake St, in Addison.  You've got a Panda Express, Wingstop, a Colombian restaurant, and further down US 20 there's an IHOP, Famous Daves, and a Culvers.   I decided to stop for a Chipotle lunch on 7/19/22 and before I could even order my food, I ran into an issue.  Specifically, an issue entering the damn place.   The door handles were oversized pieces of wood, badly positioned--well above where most adults would reach to grab it--and HEAVY AS HELL.  Doors shouldn't require a team of horses to get them open (and it wasn't just me, as I saw several people have difficulty with this).   Some Chipotle's have a pseudo-industrial feel to them; this one has an entire wall of teak, which looked out of place.  I liked that they offered agua frescas (lemonade, watermelon limeade, berry, mandarin) besides the usual fountain drink selections.   My barbacoa burrito ($9.75) was packed to the brim with rice, beans, diced tomatoes, cheese, lettuce, sour cream, and hot salsa.  The fiery red sauce was hotter than I remember it being, unless that heat came from the barbacoa.   The guy assembling my lunch was clearly not paying attention, as he asked me numerous times what I wanted crammed into the burrito ("brown or white rice?"  "white, please"  "you said...brown?"  "uhh no").  Get with it, man!   * TL;DR *   Listen, Chipotle, there's no need to be cute.  You're a burrito chain, not a Colonial pub in Boston.   While I won't call up the ADA for a sh*tty choice in door handles, I can't imagine a single customer thinking that these are efficient and/or easy-to-use (honestly, if an able-bodied person struggles to open a heavy door, what chance does someone in a wheelchair have?)   Don't prioritize quirkiness over accessibility.  Replace your stupid-ass flotsam door handles with normal ones, then get back to me.

I stopped by at this location around 9:15pm. Mind you driving from far away. So they can tell me that there was no burritos available because they had just shut off their grills. It seems that they did not want to take any more customers because they were too busy cleaning. This location doesn't close till 10:00pm? I was highly dissapointed.

My order was completely wrong. I had placed an order for pick up and once I opened my bowl I was highly disappointed. Don't think I'll be back to this location. They don't care about the food or the orders. I was missing white rice, and guacamole in my order. In addition, they for some reason added a pile of lettuce into my order in which I did NOT ask for at all in the bowl to begin with. Big let down.

Went here yesterday and ordered the chicken bowl with cilantro lime rice, fajita veggies, corn, sour cream, and cheese. The chicken was really tender and had a smoky flavor. They gave a decent amount of food. It is a little pricey, but this meal is filling. I would return to this location. The staff is friendly, inside is clean, and the food is always fresh and tasty.

Went there today, asked for the garlic steak pictured on the menu for the 2nd time, and they didn't have it for the 2nd time. So I got a burrito with steak. They put 2 scoops of rice into a burrito?? Why? So you can't wrap it? Because they used so much of the cheap ingredients I knew I couldn't order all that I actually wanted on my burrito because it was already too much food to wrap. But the girls basically a robot, and wraps it anyway, even though it doesn't close, she proceeds to use the foil to close the burrito. The rice was hard too... WHERE IS THE QUALITY CONTROL???

Rudest chipotle I've experienced and I've been to plenty. For some reason, the doors to the building are the worst. Because of covid, I really try to have the least amount of contact with public doors and this one gives you no choice. I'm always friendly to restaurants workers but both the girl assembling the food and the one at the register were so rude and snippy to me. No reciprocated smile. And so sassy to me and my coworkers. This is disappointing since this chipotle is the closest to my work. My order is simple too. I want everything on the veggie bowl but the girl assembling was flabbergasted by it. She really was trying to make me feel bad for my order too it seems. GO TO ANOTHER CHIPOTLE!!!

Time- 8:50 PM Date- November 27 Location- Addison IL Staff were very immature, I walked in didn't even get greeted and all the workers had their headphones in. I asked if they were open and they said no so I started to walk out and they started laughing and said they were actually open. At that point I didn't even feel comfortable after being laughed at. Very ignorant because after that they actually took other people orders that walked in and didn't give them a hard time. Later on some overweight mexican guy that works there started being rude and said I never said anything when I walked in but I INDEED DID MULTIPLE TIMES. Later he said to me and my friend that were dumbasses and said "unpark your cars and go the fu*k home"

Prices have been raised and quality has gone down. Steak is hard and old. Chips are rubbery and stale. 18 dollars for a cold nasty old burrito. The staff is rude and act like they can care less. Not worth it at all.

I ask for an extra scoop of rice, and the worker gives me a dirty look and proceeds to give me the smallest scoop of rice. Then forgets to give me a side of sauce. This happened on 8/12/23 at 4:10pm

Who reviews chain fast food and why? The point of going is you know what you get. Not here. They did not have any veggies, lettuce, or salad dressing. They tell me this after they made my salad. I came at a normal lunch time. Terrible service- the girls working stared at me blankly when I asked for dressing and did not care that they didn't have half the salad stuff. The place only had 1 other customer. No consistency and I ate a dry salad.

I am a loyal patron of Chipotle and this location is the newest in this area. It's trendy and clean. The staff members are always friendly. I typically get either a steak salad or chicken bowl. The salad dressing is amazing. I know a fellow yelper complained about her steak, but I've enjoyed my steak at this location too. Tonight, I ordered a bowl with brown rice. They offered me a free beverage while I waited two minutes for brown rice. They threw out the scoop left. When checking out, the cashier apologized for the wait. My thought was what wait? I fixed my free drink and the rice appeared. Either way, the service rocks.

Horrible service if I could give zero stars I would. Ordered a salad for pickup when I got home the container was pretty much empty. There was no more then 8 pieces of lettuce. ITS A SALAD!!!! The lettuce is the main ingredient!!!! I called customer service to ask for a refund they stated they do not refund for a missing item!!!!! Item? What's!!?!? It's the main ingredient. What is a salad without lettuce!!!!!

I specially downloaded yelp just to bring this up. This location has always skimped out on portions but my online order today was ridiculous. I could see the bottom of my bowl. I know they want to make money but this is unacceptable. This location is the most convenient and it's sad to say I have to drive to Schamburg to receive a properly portioned bowl. Stay away from mobile ordering from this location I would recommend coming in person and watching over them.

Went in today they didn't look very happy i forgot to get a spoon and i went at exactly 9:39 to get one and they had already locked the doors and the girl was mopping and saw me and just turned , they close at 10pm?

Excellent service every time we go they also have very friendly staff that listens carefully for your order and gets it right.

Due to my bad experience a few days ago, Chipotle corporate made an effort to make things better. They provided me with 3 free entrees which I used today. Let me tell you, the quality, quantity, and accuracy was infinitely better. Before there was hardly any rice, black beans instead of pinto, total lack of meat, no fajita veggies, the bowl was sloppy, serving was small, and the quality wasn't there; one of us couldn't even eat their meal. That all changed this afternoon. We weren't able to get our food, so my father went in. I spoke to a Connie, the manager, and she was great, making sure my order was accurate and made well. Thank you Chipotle and Connie for making my experience so much better! I will definitely be eating there again!

I want meat yo! Sometimes I pay 10 for a truly amazing burrito, and sometimes I pay 23 for two burritos that has as much MEAT as the aforementioned one. Wtf Chipotle? Having the same staff at a different time of day doesnt excuse a meat shortage, does it? All I want is uniformity. I ALSO WANT THE SAME AMOUNT OF MEAT THAT I PAID FOR ON TUESDAY LUNCH THAT I JUST PAID FOR ON FRIDAY DINNER. Huge let down for me. With so many other issues that Chipotle is going through, just make more meat for weekend nights that you would for weekday lunches so you don't have to ration your meat stores. Utterly disappointed.

They must be hiring straight from the local special needs department. Paid $12 for a burrito the size of a small rat. Unpleasant experience.

Chipotle is more stupid than I have words for. Standing i front of employee Need 2 quesadillas. We only do quesadilla if you order online. Wtf. Great customer service..not Everything is right there and I have to sit and order and then wait for online time?? Less business for chipotle from me

The staff was a little non-welcoming when we got in and the tables definitely needed some attention. Otherwise they were friendly once they started taking our order and everything tasted great! Watch out for that parking lot. The whole thing is a disaster filled with idiots who can't drive!

This is the worst chipotle in probably Illinois. They always close early due to stupid reasons such as their stove is not working or they ran out of food and have nothing left. The managers in this restaurant spend more time making excuses than fixing the issues.

I never post reviews but this chipotle right here is not worth stopping in trust me!!!!! They give you the SMALLEST portions ever it's literally a joke

This is a super Chipotle. I base this on a few things. The employees were all smiling and all friendly and pleasant. No stress here. The place was clean. Really, really clean. And I was not the first person there by a long shot. The food was actually at the right temp. The chicken (had a chicken burrito bowl) was hot, the tomatoes' were room temp (not frozen like they often are at other Chipotles), the green sauce was the perfect heat. Easy parking. Next to Walmart and SAMs club. Difficult to get into the parking lot because of the construction on the roads around here. 4 stars, would be 5 if it was a mom and pop.

I am in huge pain right now! i knew those damn pinto beans didnt smell nor taste right! $10 for a chicken burrito bowl! And it didnt taste good but I shrugged it off. Now I am paying the price!!! TWICE!!!! stomach cramps! I wont say what else. The pain is amazing. Never AGAIN! As a side note, their chicken was PATHETIC! Tiny chunks. I can see it in MY VOMIT! Corporate needs to look into this!!!!

Om. nom. noms. This is the Chipotle I most frequent. Good thing too, 'cause they're speedy, friendly and patient, generous with the fillings, and clean. I know its a (former McD's) chain, but their tortilla chips are the best: thin, lightly salted, hint of lime. And the guac?! Don't even get me started. Total love. I'm a fan!

Overall, I give Chipotle, the company, 5 stars. I love them and I don't care what anyone else says. Most people seem to be opposed to it because it's not authentic Mexican cuisine, and I'm OK with that. If I want authentic Mexican, there are tons of places in the area that I frequent quite often. But if I want Chipotle, I'm obviously going to Chipotle. And I want Chipotle all the time. Since it's a large chain, they are rather consistent. But there are only so many quality control and standards expectations that can be met when you're dealing with individual locations. They most get it right here but sometimes fall flat. Service varies and this Chipotle seems to fall victim to the infamous sound amplification that I have no doubt was done on purpose to keep you from overstaying your welcome. This is common at all Chipotle locations and I constantly have to repeat myself here because the employees can't hear me, even though I am not timid when ordering tacos and enunciate. I've tried to adjust my volume to compensate but my words still get lost in the loud music. Be prepared to repeat yourself a few times. On more than one occasion they have been out of key ingredients and sort of shrug it off. I understand they can't do much about it in the moment, but there isn't any real alternative or offer offered for the inconvenience and I remember when Chipotle used to comp your meal if you had to wait a few extra seconds for meat or toppings to be changed out on the line. They also often overcook the meat. Thoroughness is often a preference, but Chipotle seemed to pride itself on its "medium-rare" meat and I find it's usually medium or well when we come. It's still tasty, but it could be better and could be done the way in which they claim it should be. Despite the occasional downfall, it's still reliable and delicious. It's also slightly cheaper to come to this location than to the Villa Park location, so I try to save those extra cents when I can and come here.

This location is brand-spanking new. It's quite clean and modern, but like all Chipotles, never seems to have enough seating. We went for a late lunch on a weekend, but I imagine weekdays are fairly crowded here. I got a salad, which was prepared exactly as specified. However, do they get commission based on how many people take the vinaigrette dressing? Both my husband and I were asked several times if we wanted it. When we politely declined, the burrito artist insisted "It's really very good." I'm sure it is, buddy, but it's so calorie laden that it defeats the purpose of getting a salad instead of a burrito bowl. At least they're friendly, though.

Now I'm reminded why I never go to the Addison chipotle. The cook took his own liberties to make the steak super spicy today, so spicy that my daughter won't eat her tacos. Don't give me wrong spicy is good, but you should leave it up to your customers how hot they want their food. You'll be safe with other chipotles, just stay away from Addison.

Although this is my nearest Chipotle I don't really go here. but when I do the service is always pretty good. I once met an employee who was really nice to me and shared similar interests in music! Definitely made my day. I really love Chipotle and this location is good overall.

Had a steak burrito and everything was room temperate in it. I would recommend to the staff that they learn how to cut meat every bite I took I had the hard fat part of the steak so I got annoyed and threw 50% of the burrito away rather than risking to mess up my teeth. I love chipotle but I believe they have standards as every company should the staff should learn from management and if some of them are not doing there job and are not willing to learn than I think it's better to replace that them. Thank you have a great day!

Awesome experience. Everything was clean, orderly, timely, and the food was amazing as usual. Good job chipotle.

HORRIBLE. Ordered pick-up. Smallest portion I've ever seen and they gave me guacamole that was BROWN throughout. Never coming back to this location. Do not come here.

Alright so it's kinda petty to review Chipotle, but compared to the Village Crossing location in Skokie, YALL BE JIPPIN THE CUSTOMERS FOR THE "EXTRA RICE W/NO BEANS" - i.e. I order a burrito bowl with beans and ask for extra rice, the lady just slides it over to the bean girl and ignores my request for extra rice... in the SAME order, same thing happened when i ask for chicken with fajitas, y'all be single scoopin both of them acting like you don't have cooks in the back- like the rice and chicken hasn't already been sitting there for a few hours-- by the time i got my bowl, it was half full. The location in Skokie, will give me a fully packed burrito OR bowl without the request of "extra" because they know; i ain't gettin any beans! maybe it's a "rule" at chipotle not to give "extra" or maybe all three ladies just didn't hear me for both orders in the same day - but y'all can't be jippin on basic calories and proteins- cmon... y'all make me sad- in that regards, please refer to the Chipotle in Skokie at Village Crossing for their customer service in the food industry is superb. (:

Done. I'll go to the Bloomingdale location from now on, if I even decide to return to Chipotle. This location's staff has gone downhill drastically. Nowhere near as friendly or professional as it was years ago. Everyone up front looks stressed out, and everyone in back is too busy screwing around. Skimpy portions because nobody can wrap a thick burrito. It's too expensive for me to dismiss portions being cut back, and if they do manage to put an acceptable amount of the ingredients (like they used to) I wind up wearing some of it and the other half falls all over the tabletop and floor. I'm over it. The first couple of years that this location was open it was great. Management needs to step in.

It's Chipotle. I love Chipotle. It's pretty much the same as any other Chipotle. However, this particular branch is not the greatest. I tend to come here often cuz it's close to work for lunch. However, I noticed that they almost always skimp on the meat. I order the carnitas burrito bowl. In this location, they mound on the rice until the bowl is almost full. They then just sprinkle meat on. Usually not even a full scoop. All other locations tend to give me twice the amount of meat than this location. This visit, they messed up even farther. I was the first customer of the morning. They took the covers off the meats, and they were clearly leftovers from the previous day. The pork was darkened and dry, obviously she'd like bad leftovers. And there was only a tiny but left. Then the server skimped on the cheese to make matters worse. I've finally given up on coming to the Addison location. Never again.

Online ordering! That is why I ended up at this Chipotle this week. My poor husband has been working seven days a week at up to eighteen hours a day. The man was hungry. I get an hour for lunch and I wanted to eat too. So, I ordered from Chipotle online, scheduled my pickup time and crossed my fingers. I arrived at the appointed time and found a parking spot right in front of the door. I ran in and straight to the cashier as directed. I noticed that this location seems to have a but less seating than other locations I've been to, but this won't deter me from visiting again as I have never actually dined inside a Chipotle location. It transports well, so I always eat it somewhere else. Anyhow, I showed the cashier my ID, another gentleman grabbed my bagged order from an under the counter warming area and I was gone. Yep, amazingly fast and easy. The order was paid for online, they offered a receipt at the counter and I could t have been happier. Truth be told, I was happier. Ten minutes later when we opened up our food and it was exactly as ordered! Plus, I received a phone call that afternoon directly from the store inquiring about my experience. Two thumbs up, Chipotle! You made my marathon lunch hour quite easy.

All Chipotle's are NOT the same! This review is strictly on the food. The service and restaurant itself is fine but I've spit out more pieces of steak from my burrito bowl than I've chewed and that has never happened at any of my many other Chipotle visits at other locations. It even tastes different. The meat that is.... You know when you cook a steak at home and you question if you waited 1 day too long. It's still safe and edible but the quality has definitely diminished due to it not being as fresh? That's what I'm tasting right now as I sit here with my very disappointing dinner. As a pregnant lady... I can say we will eat pretty much anything when hungry but this is not making me or the baby very happy. I can't imagine they use any other cut of steak that isn't used at the other locations. Maybe it was the way it was cut? Although that doesn't make up for it's old, meaty taste. I'll give it another go of course at this location. It's on the newer side and maybe they just don't have the flow down yet. Happy to revise my review when they get it right cause it is Chipotle and you have to be up to par if you want to make it as a location.

I love Chipotle in general, but the employees at this location are rude and stingy with the good stuff. That's right, stingy in a Chipotle! If I'm going to pay $12 for a Burrito Bowl with extra meat it better be packed, and not with beans and rice.... the cheapest ingredients! Called to complain to manager, and they didn't even care!

Food smacks but workers are all rude so basically ruined my entire experience. Especially one girl, I walked in at 9:50, she saw me and rolled her eyes. They didn't even have chicken left, smh

This location knows how to prepare their food with flavor. I've been to other locations where the rice is clumpy, or sometimes tasteless, which is the base of the burrito bowl I always order. This location gets it right every single time! I love their product and I love their service!

Why is this Chipotle different than others? Service! The menu and food is pretty straightforward. You know the choices, the portion sizes, and quality. The difference here is the staff and service. They are always smiling considering this location is not the most convenient to get in and out of relative to the construction on the roads as well as timing of lights nearby. I was recently part of a catering order and they were great! All of the items came clearly marked, they provided plenty of plates, napkins, utensils, chafing dishes, and the value was phenomenal. They really want to be part of the local community rather than just being the local branch. It seems easy to forget about them when you might stop by occasionally for a meal but they do a great job. Overall, a place I would definitely recommend for a meal for one or for 100.

The foods great but the employees are rude. Could care less to explain anything talk super fast couldn't even understand them then stare at you as if you heard exactly what they said.

The best service from any Chipotle! The staff are so friendly and always smiling. They give you plenty of everything you ask for, some other locations can be a bit skimpy. This is my son's favorite place to eat and this is the best by far! The last few times we went it wasn't as good. My chicken was cold and tasted fishy.

I've eaten here a few times. Every time I eat here I feel like it doesn't taste like chipotle at all. Ate here yesterday it was awful. I swear if I was blindfolded and you asked me to guess what I was eating in a million years I would have NEVER guessed Chipotle. I'm starting to think Chipotle just fell off. I use to love Chipotle. I could eat for breakfast lunch and dinner all in the same day, but now I barely want to eat at all. It's because I'm comparing it to how chipotle use to taste. Im giving 2 star for chipotle standards. If I had no prior experience with Chipotle no was eating for the first time I would have given a 3. I will say that this particular location has been consistently bad. Even when I was in love with Chipotle. What's probably going to end up happening is a month or two will pass, and I will eat chipotle again. I won't give this location another chance though. I've given like 10 already.

This chipotle is very good. Very fast very friendly and the place is crazy clean. I see some bad reviews and I even go there when during their lunch rush and I don't see the complaints they're getting. I go here all the time and will continue to frequent this one especially! Props

I come here often, at least once a week. The employees are upbeat and personable and get you through the line fast. They dont skimp on the portions either, like some others I have visited in the area. Food is consistent and tastes great each time I go.