Chipotle Mexican Grill

I always come back to this location and get a burrito bowl w/ rice, pinto beans, double corn, fajitas, pico, both salsas, sour cream, lettuce, & small side of queso, sometimes a side tortilla. They always make me big bowls when I ask for double scoops but also do good on portions when I need half or less for when I need a smaller/“healthier” bowl. Friendly staff and seating is usually clean. This is one of the busier locations I’ve been to so during peak hours it may be harder to find a more preferred seat if dining in.

This is my favorite chipotle in the city. They always give good portions. The cashier is such a friendly guy. Place is always clean and food is always fresh. Only issues I've had here was with delivery sometimes. But so far, issues seem resolved. Their mild sala (Pico de gallo) is the best.

I really wish google would provide a negative star review because I really dislike that I even have to leave any stars at all. Let me start off by saying that when you walk into this location it smells of cat piss, there used to be a carpet in between doors and yes they took it out but the fact that the smell is still there tells me they never clean out there. Then there is only one person working the front during dinner and everyone is just standing around watching. The person who is taking care of the customers clearly has an attitude. The fact that I go in there and spend $50 dollars and still can’t get what I ask for is very frustrating. I asked for a side of hot salsa on the side because when I ask for it on my bowl it’s always too much. The girl clearly heard me when I said can I please get a side of hot and tells me yes and still proceeds to not give it to. The distribution on my bowl is weird like why did I ask for corn and the girl proceeds to put it in one corner is that something new that Chipotle is doing because isn’t supposed be to be distributed evenly though the entire bowl. I don’t understand coming from someone who actually worked at Chipotle. Yes I worked at Chipotle so I know what’s expected when working there. I walked away sure that she was going to put it in the bag while I go to pay for the food and yet I get home and there isn’t any salsa in my bad. How upsetting. Then I had a free drink as a part of my rewards almost walked away before I noticed the gentleman at the register didn’t give me a cup. What is with these people? Can we not hear? Or is just common sense not common anymore? How frustrating!!!! 😡😤😡

Service was so sweet! Shout out to all 3 people in the front! The two guys and the girl were so nice to me and my baby. Great energy, super friendly! Thank you guys!

I ordered a bowl online with double meat (steak and chicken). I get home and there's barely any meat in this bowl and there's no steak at all! This is already too expensive for what it is and to get smaller portions than what I PAID for is the most frustrating thing.

I feel like a loser and a corporate shill by writing a review for a chipotle, but I just had such a nice experience here I figured I had to!! The employees were just so nice and it didn’t seem fake and I really appreciated it. I also make sure to always pick up my chipotle orders so I can order in person and make sure they get all the ingredients and amounts correct, so no issues there.

Yo what is wrong with you guys. Literally ordered double chicken and NO CHICKEN AT ALL. The lettuce was also not chopped this is insane

Came in on 10/18 and a fantastic bowl master with light magenta sleeves made one of the best Chipotle veggie bowls I’ve ever had. Went above and beyond to load it up super sweet and helpful. Made sure I didn’t miss any opportunity to add another scrumptious topping. Give her a bonus

I am impressed by the service I have received today. There was an employee who made this experience enjoyable. I wish I would of gotten her name. She handle two position at one time. Cashier and food service. I was very impressed after she served one customer at the register and then served me. She went to wash her hand and put gloves on to serve my order. She was very courteous and professional. This was definitely a five star experience. Thank you

Great location- Chicago really needs this branch (with rare FAST LANE!) to succeed!! Unfortunately the quality control here is HORRID- they don't seem to check/verify orders- essentially if you're name is 'Amy' and you tell them that (and there happens to be a different order, for example one placed by another/different 'Amy' on Door Dash- chances are high that you'll be handed this order instead of the one you actually paid for!!!! SMH Training here is lacking bigtime and if the employees here continue with their laidback, mininal effort laclackadaisical work ethic, this location is gonna lose the company money!!!!

I have been disappointed in this location so many times that I had stopped eating here. It has been almost a year. My hubby continues to buy from here and has been ok with what he gets. I had always gotten raw rice and raw peppers and onions. Today hubby wanted some so I was like ok let me see if any changes had been made. I walk in and see a complete mess first of all, then pans of dry ass meat, and raw ass peppers and onions. Do they not know what sautee is!? I went for the sofritas because it looked moist. Then the girl put the rice( which was about 2oz), sofritas(about 2oz), and the black beans(about 2oz). At the point I told them I didn't want it. If I'm paying that much money, I think I deserve (well everyone deserves!) More than a bowl of just fillers! If I want salad I'll eat salad! Then at the register where the cashier was not very friendly and seemed flustered with a line of just 3 ppl, couldn't ring me up properly. I added a large guac and chips to hubby's order and he added it to the register and then walked away without realizing it was not registering to the pay mechanism. So as I'm ready to go he pops back up like "oh you owe the balance." My hubby is like yea it didn't populate on our end. Wtf....you couldn't complete your transaction properly before walking away!? Very rude and unprofessional. THIS is why I stopped patronizing and will NEVER go there again!

New location is great. Right off North and Western with a parking lot and digital drive through. Located right next to a Circle K (not open as of August 2023). Ordered online and went to pickup. I was unaware of the drive-thru for pickup and so excited to use this in the future. My order was ready and correct. All-in-all a very good experience. Happy that this location is open because Damen location is a mess parking wise.

Rice is ALWAYS undercooked and hard at this location. Have been here multiple times and each time it is this way. If they could resolve this issue, everything else about this location is good

Finally one in Wicker Park and this is a drive thru. This is average size. I Had a veggie burrito. The staff and service is on point.

Took way too long to get my food and it's cold and disgusting now. There is absolutely no reason for it to take this long when you tip four dollars to go a mile.

This was the second time I went to chipotle the first time was excellent the second time a month ago I went and bought a bowl and they were very cheep on the food

if you want to pay top dollar for 2 ounces of protein 3 of white rice then this is your spot. Just got to a real mexican restaurant for the same amount of money you will get real food made by someone grandma... tasty !!!! Instead of chicken made some some teenager who cant even read yet.

zero professionally , workers are not helpful at allC they do not let u use batroom before you order, even i said i need to use batroom to wash my hands and etc. can not even explain well. not looking at you , treat you like sh.t

Warning: QUESADILLAS ARE ONLY SOLD ONLINE! I've never been to a chipotle that ONLY sells chips, tacos, and bowls! I ordered a quesadilla and was told that you can only order quesadillas online, news to me! There are no signs anywhere in or outside of chipotle that display this information, there are also quesadillas actively being made for online order's!

If I could leave no stars, I would. I ordered a bowl and asked for lettuce, dude gave me 3 pieces of lettuce. The rice was harder than my life and it was definitely not made with love. They should've left the pizza hut here instead. BOOOOOOO!