Chipotle Mexican Grill

I placed my order online said it would be ready by 11am and wanted me to leave a tip for them putting my order together. I got the new honey chicken burrito it was good cold but good. I had to wait another 10 mins after my pick up time. A walk in customer received her food before me. While getting g my soda one of the employees came over and started wiping down the counter just about pushing me the customer out-of-the-way so he can finish wiping down the counter. Listen folks long story short first time and last time I will visit the Metuchen New Jersey chipotle oh one last thing I got a large bag of chips and the white cheese dipping sauce, and a dipping sauce was placed in the bag upside down as you could tell by the pictures, the burrito I ordered should’ve just been put into a bowl instead of trying to wrap it very novice people working at the store in my eyes will never return.

Nice ambience, very clean. service is little slow and server was hesitant to put rice in the bowl. Food taste is as great as always. Little smile on face while serving food goes long way.

This is a decent location. I've had good experiences for the most part. It really depends on who's there making your meal. Today's experience was a good one. Dude showed mad love and most importantly followed directions to a T when making my salad and burrito. As well as the kids meal and my order of tacos. As per usual the ingredients were fresh like on the commercials. So I'll def be returning and hopefully I'll get another good crew like I had today.

Asked for a ‘veggie’ bowl with a wrap on the side and I get told that even if its no protein, and I don’t need half the rice, cant ask for more beans? The bowl is only 70% full! As a regular in this place, I plan to move to another. Folks, Either make the bowls small or fill them up!

Mobile order for pick up. Spent 15$+ and then get half empty burrito bowl. After reading the comments for a while, I actually found out that the similar situation has happened for a long time for multiple people. However, the same situation continues.

Chipotle has no standards left. Rice was half cooked and a chicken bowl with double chicken had barely any chicken in it. The employees are not trained at all and don't know how to make a basic bowl. Just trying to cheat people. Just wasted my money on them NOT GOING BACK !

I order chipotle bowls through the app and go pick up. When I go home and open the bowl and I am so disappointed… it is like soup and the portion size is so small.. the chicken is less than five small pieces! It is better to order in the store, not through the app!

The food is good but the service sucks. I usually get there around 10:55 and by that time either food is not ready or the workers are not ready to serve you. Correct me if I'm wrong but if you open at 10:45 shouldn't you be ready to serve food when you open at 10:45, not at 11:05 or 11:10 or 11:15 but 10:45, am I wrong? Management needs to be replaced, there is no excuse for making a customer wait for 15 minutes to order a god damn bowl.

I actually like the location. Very close to whole foods and a lot of other restaurants in metuchen. The indoor and outdoor seating is also good . Service was ok. We got chips and they were asking extra money for salsa . I thought salsa comes with it . We paid extra and got it . The veg bowl was good . Billing was quick but we went on a non peak hours . Overall an average experience ..

I think the food here is quite good for a fast food restaurant. I prefer going to an independent Mexican restaurant, but sometimes I'm in a rush and hungry, and this is close to where I work, so I come here. The staff is friendly and super fast. They run that food assembly line like a well oiled machine. I like the flavors of the food at this Chipotle. Sometimes the textures are a little off, like, the rice is too hard or too soggy, but again, for a fast food place, this exceeds my expectations. There is a big free parking lot. The location is convenient, clean, and safe, and there's a pleasant outdoor seating area.

I love this chipotle. I started going here after Pilates because it was convenient. I have continued to drive here about 15 minutes (past my local store) because the service, food and atmosphere are significantly better. The staff is friendly, it's always clean and the food portions are consistent. I'm not sure why the reviews are so bad but, I've always had a good experience here!

The CHIPOTLE on Lake Ave. may in fact be the worst business in our Metuchen area. Three times in a row our order has been butchered. Drove in the snow to pick up my $87 order. Got home, once again it was ice cold. Picked it up to the minute it said it would be ready and only took three minutes to get to my kitchen table. Not only was it bowl missing half its Ingredients but they gave it to me 1/3 of the way filled. A joke. Instead of sour cream and guacamole they gave me a nice vinagrette. My son's burritos were half the size they should be. Literally fit in their child size hands. We thought they were condiments wrapped up. One meal was done correctly out of 6. Right portion and right ingredients but again ICE COLD. Needed to be microwaved. Don't waste your time with the metuchen location. Go to Edison/Menlo. The employees are actually happy to see you & haven't messed up an order yet. Update: as I see chipotle has responded below.. we did try contacting customer service immediately upon picking up the order/before this post and was offered 2 free sodas which not only is that not acceptable I had it took 4 attempts to reach a rep to discuss it! I hope this chipotle closes eventually as any other business would serve the area better.

Horrendous customer service. The music is so loud and obnoxious the staff can't even hear what you are ordering and then when they get it wrong, they snap back at the customer like it was their fault. We took our order to go and once we tasted the food, we needed a gallon of water to quench our thirst from the outrageous amount of salt in both the meat and the chips. We held out hope for this location but it's a no for us. Won't be returning.

not sure at all why this location has such a low rating. popped in here with my girl after a quick whole foods sesh. did not wait long at all on line. the mans gave me the heavvvvvy scoop of protein and everything tasted fresh. super clean and organized inside also. high key recommend. my photo is after eating 1/2 my meal for reference.

This is a decent location. I've had good experiences for the most paetReally depends on who's there making your meal . Today's experience was a good one. Dude showed mad love and most importantly followed directions to a T when making my salad and burrito. As well as the kids meal and my order of tacos. As per usual the ingredients were fresh like on the commercials. So I'll def be returning and hopefully I'll get another good crew like I had today.

Even the store was empty but the order was late and the brown rice was uncooked at all. Terrible experience!

DO NOT GO TO THIS LOCATION GUYS! Trust me when I say I don't even write reviews, this chipotle SUCKED so much I had to write this review. From customer service all the way to the food itself, omg this franchise owner should be shame of himself. -The rice is 100% chunky guaranteed, like they don't miss. It's disgusting. -Beans thick like paste -Got this Indian lady served me acts like she doesn't even wants to be there. Super sloppy job, I am not that guy complain about the portions, but the bowl literally came out to be merely over the brim with LETTUCE!

1/17/23 I ordered a cheese quesadilla which is almost impossible to mess up. I set the time for 4:50 pickup. I arrived at 4:51. This is the amount of guac I received - it's brown and warm. I was also given a cold, brick hard quesadilla. Do not waste your time or money here. Go to the Menlo Park Mall Chipotle.

Hate leaving bad reviews but f this place seriously. No management. Store is dead as hell yet tables are dirty. Cashier didn't give me salad dressing or soda. Salad greens were soggy and rotting. I got hot salsa on top. Love spicy anything. I can handle Thai and Indian at spiciest level and enjoy it. But whichever clown made this salsa just messing w people... my mouth is scorched. Like they know if they mess things up they don't have to work as hard. Never again. What a shame

How pleasant. Eating my bowl and found a bug at the bottom. DISGUSTING. The quality of chipotle over all has gone so down hill. They have lost my business.

ok, so my family loves chipotle and we are local so it is inevitable that we land here often. however, it is crucial for management/ownership to know how awful this location is. the employees are miserable and the restaurant is filthy. overflowing garbage, uncleaned tables, empty utensil bins, flat soft drink machines or non functioning altogether, and complete disinterest in customer service. burritos are wrapped to literally fall apart upon consumption. eye rolling of employees as though providing customers their choices and service is the grandest of inconvenience. someone needs to come in there and clean house, for real. no one cares here

My children are fans of chipotle kids meal. We have been regular customers. Things were smooth as long as we dined in-person or ordered at the counter to take out. But consistently inconsistent every single time when ordered online!! This place is deteriorating in their online delivery services. Not once.. not twice.. but almost everytime we get less food. Sometimes no food!! We had let it go everytime as we cannot make this an issue just at the dinner time. But they consistently fail to deliver the right food!!! one time the bean was missing.. one time the meat.. once less quantity of everything.. once no fruit or milk or juice that was requested!! this time.. main course comes as condiments that too half filled. When they designed a kids meal, was it not designed to make it a wholesome meal for the children!! For the full price we pay, this is what we received for our children!! You can do better than this, Chipotle!!!

We found hair in the food. Extremely gross. Never ordering from this location again. There seems to be a serious problem with this location...

This is literally THE WORST Chipotle. Seriously - Don't Go. When they screw up your order, you won't be able to call them because they Never pick up their phone and their voicemail box is full. This place has been Horrible since the day they opened. It's the slowest moving line out of Any Chipotle because the employees are so slow and pretend not to see you when you walk in. They're often out of ingredients, including lettuce. They often give you ridiculously small portion sizes (perhaps because they're running low on ingredients?). Sometimes they're just randomly closed. I keep giving them more chances, but this is the last straw. I'm done with this place. It's inexcusable. I wish they would close and open a Taco Bell here - we'd get better quality and service!

Location wasn't as bad as previous reviews claim so maybe they have improved a bit. However portions are terrible every time. They fill your plate with more rice then the protein you pay for ! 1 small scoop of chicken. The amount of money the business makes and they serve so cheaply.

Finally leaving a review after lots of chances to turn it around. At least 4 times we ordered from here and the food was made wrong. Once we ordered food and they were so far behind there was an angry mob, literal angry mob, outside the locked doors waiting 30+ minutes for food after the agreed time. The workers were only unlocking the door to call names. They also are frequently not available in the app for orders and have often been closing early unannounced. I assume they don't want to pay employees fairly and are having staffing issues. This has been going on for months. Too bad since this location is great and very convenient for us.

This location has always been mediocre, but today's visit was terrible enough to write a review about. I went in around 8:15 PM today. After standing in line for about 5 minutes, I was informed that they were only taking cash orders, so I submitted an online order. The online order's estimated time was 8:20 PM - It was ready by 8:30 PM. After picking it up, I checked the bag and saw that the order was missing an order of guacamole and 2 bags of chips. Walked back into the store and waited about 3 minutes until I was able to get someone's attention (one was on the line, and one was refilling the line [this is who "helped" me]). When I got this individual's attention, I asked about the missing items and they stated, "We don't have chips right now." At this point, they start scratching their face and under their hat with the same bare hands that were stocking the food pans. I then asked if they could refund me at the store and was advised, "I don't know. I don't think so." Awesome, another super helpful response. I asked, "How do I go about doing it online?" "I guess the Help button." Obviously, this was going nowhere, so I left. When I got to open the food, the order was incorrect and missing half of the ingredients. So here we are, writing this review. I'm a long-time lover of Chipotle. I even worked there for a few years a while back. But this is, by far, the worst Chipotle I have ever been to. Chipotle, whoever worked today on the PM shift (8:15-8:30 PM) needs to have a serious review of the basics of customer interaction and health protocol. Do better.

I went in there for a steak burrito...menu says 10.60...ok so i got guac and queso should be 15 max...18$ for 1 burrito and than they try to tell me they don't have change for cash my total was 18.02 and tried giving me 1$ back I'm like no your prices are wrong first of all and second its not my fault you have no change so give me 2$. Also when it was my spot in line the guy just walked away mid order. Also bo black beans...no hard shell tacos so i had to get a 18$ burrito....WTF THIS PLACE IS GARBAGE BRO. Really pissed i should have just walked out and not paid but I'm not going to go down to their level. She also tells me her prices are wrong so thats false advertising. Corrupt ass shit food haven't been to a chipotle in 4 years and i remember why now

Pathetic! Pathetic staff & service. I don't often write reviews but I had to write for this one. The staff is completely clueless what they're doing, and I'm honestly scared of the quality of their food as well. Whoever is the owner of the franchise most definitely not doing anything...

This chipotle is so bad it's not even funny. Theyre so slow. Most of the time they don't get the order right. It's never at the promised time. So I started coming 15-20 min after suggested time, still not enough, make me wait extra 20-30min. The only good thing about the place is their location. They make up their own store hours, it's not what the website says, there's usually a note on the window of late opening, or just not taking in store orders, or turned off computers, not accepting online orders, so you have to play their juggle game. I really hope the management can change and improve the service in the new year. Because the way this chipotle is run is a joke.

It's the worst restaurant establishment I've ever been to. No chips don't take cash out of rice and at 8:30 on a Saturday. It would also be great if chipotle could learn to roll a burrito, it isn't supposed to look like a ball, should be long so you can eat it. And on top of that it never matters how many people are in this chipotle you will always wait 15 to 20 minutes before you can place your order. All of this is a clear reflection of the ownership which is terrible! Never coming back here again, I would recommend going anywhere else.

I just picked up my food from this place. I get home and my all food is not in the bag. Try to call the store but they don't answer phones bc "they are busy making more burritos" as the automated message says when I try to call. They want me to go and find my email receipt and click something and type out what the issues are. So I'm doing it here instead. I don't work for chipotle so having to pay and come get it and then email them looking for it and waiting for a response while my kid is hungry right now is poor quality of food, service, and all around experience. They were running low on chicken scooping tiny amounts into bowls while I was there also lol.

I should pay more attention to poor ratings, but I had a hankering for chipotle, so I decided to place a mobile order for this location. It said that my order would be ready at 12:15 but when I got there, there was a sign at the door for a delayed opening for 1:15 pm! Please, if you were not planning to open on time, turn off your mobile ordering! Now I'm stuck having to contact customer service to get a refund!

If I can give -100 that would perfect. But I can't unfortunately. Terrible service. The bowl I ordered online was half full. Terrible terrible terrible. Go to menlo instead. If the owner is reading this or who ever is in charge. Either change your service or get a new damn staff. F*** your staff

Second chipotle that I visit just to order food.. in the rain.. and again they're only taking online I honestly don't understand

This was easily the worst chipotle I have ever been to in my entire life. The employees were more focused on closing early than actually working the cash register. They were trying to put the chairs on the table but they didn't know how and they slammed multiple. Other costumers in line also expressed their annoyance with food shortages. They were out of white rice and chips. It took me 30 mins just to get through the line, I will NEVER return to this location.

I love Chipotle like many folks do. I have used their website to place and pay for pick up orders on numerous occasions at work for their location in Elizabeth and even this location in Metuchen. I have had to wait for my meal at the Metuchen location before when placing an online order and that understandable as the website tells you the pick up time is estimated. Tonight December 19th the wait was completely unacceptable. My pick up time was 8:30 and I arrived at about 8:35 to a packed restaurant. Mind you pandemic isn't over and they def had a good 30-35 people inside. People were frustrated and complaining to the workers. We were told by one employee that they had a fundraiser order for 300 people that they didn't know about and they were still working the 7:30 and 8pm orders. We were told to come back tomorrow to get our food/wait/or try to get a refund over the app or email them. Not sure why they couldn't issue a refund by pulling up the order...Many people waited and I decided to as well. At some point they abandoned the only que and decided to take everyone's name in the restaurant because they didn't know who had left and who still wanted their food. I gave my name and was told it would be made "now". This was at 9:15. At 9:40 I get my food. Come home and everything is cold. Worst part of it all was the employee that handed me my food didn't say "thanks for waiting" or "we apologize for the wait". This location is understaffed. And it isn't the first time I have made this observation. For a Saturday night 3-4 people working is unacceptable. Online orders should have been suspended if they had an order that overwhelmed the staff. Whomever the manager for this location is really needs to get a handle on things. He/She is setting the staff up for failure and for reviews such as this one with events like tonight. I came home feeling like I should have just went to Taco Bell. They would have been able to handle drive thru, in restaurant, and a catered event with better success. Chipotle is trading at what...$1400 a share and they have people waiting at a location for an hr cause they "didn't know" they had a fundraiser they had to make food for which would require 300 meals??? Really?! Hmm... I will NOT be going back to the Metuchen location ever again. I will go to the new Edison location next to Sam's Club. Very disappointing experience and I hope to hear from Chipotle directly. In addition to this Yelp review I also sent to msgs thru their customer experience service.

Love chipotle but this location needs to get it together. On a Saturday evening there were only three people working and it took over 45 minutes for me to just pick up an order I placed online in advance. They're unsanitary- using the same towels to clean the counters and cooktops. Staff wasn't friendly at all and were just dumping items in the bowls. They ran out of multiple options so it was down to the bare toppings. During Covid they should be extra careful with sanitizing but they clearly don't care here. This was a very unfortunate visit and I definitely won't be visiting this location again. @Chipotle - you need to hire better quality individuals and keep better track of your locations. Some of them are struggling and they will definitely continue to lose customers based on what I saw today.

Chipotle corporate management take note, this location is sinking fast. I have access to several Chipotle locations, but parking and access to this store is convenient. That's the only positive comment I can make. The food, when they prepare it properly is as good as any other store, but when you're at the counter, you have to pay close attention to make sure the make it correctly. That's a pretty sad. Online/mobile orders are a disaster. They NEVER get those correct. Other reviewers here can attest to this situation. I made the mistake of placing an online order last week. I ordered two burrito bowls and both were missing corn and veggies (clearly on the order). When I got home and discovered the error, I called the store to complain. The person who answered said they had been out of those sides. I asked why did the bother making the bowls if they couldn't complete them as ordered. She had no reply, other than to suggest I complain in the Chipotle site. The bowls they did present were pathetic. Under portioned, stale lettuce and entirely uninviting. I followed the person's advice and was sent a bogo coupon for my next visit. Hardly compensation for a ruined dinner. But I'll use the coupon, but it won't be at this store. Again, Chipotle corporate management please take note!!! This store should be successful. It's in a good location, but word of the terrible service is spreading and this store will not survive if drastic changed are not made quickly!!

Love the steak salad option. this is all i get. Very impressed with the service during this pandemic.

Literally the worst chipotle to go to. I always like to give places several chances before I write bad reviews but this place is just AWFUL ! You order food via the app, it will say it's ready at a time and I always show up 5-10 minutes after it says my food is done just to give people a little extra time although Whenever I arrive my food is NEVER done, I always have to wait an additional 5-10 minutes after I arrive for my food. This place needs either better management or overall better stay !

Judging by reviews, my experience is not new. How do you run out of rice completely on a weekday before 6pm! Could have told me before I started ordering leaving me with half my order. Be rude and abandon what was packed to go elsewhere to get a complete order? What what you have done?

I've tried to give this place multiple chances but it's a little ridiculous at this point. I went in tonight and as I got on line, I was told I couldn't order in person and they were only taking orders on the website. So, I got in my car and ordered and waited until my time to go in. Upon arrival, I was told that they couldn't make any of my burritos or bowls I ordered because they had no chicken or steak. I was told they could replace it with tofu....... anyways, spend your money elsewhere.

Unbelievable! Walked in.. so many employees there chatting it up among themselves. Wasnt bust at all. Look to the left.. garbage were FULL. Go to the bathroom.. NO TOILET PAPER! Come out.. notice napkins.. two of the three are EMPTY! I mention this to the employees in a calm tone to notify them. What "reception/response" do I get? It's like they were staring at me like I had two heads!! Just said "ok"... and then silence. In such a posh town... this is poor representation of work ethic and response to concerns of customers! I'll continue to stick with the Hadley location. All these employees wanted to do was chill and chat among themselves. Ridiculous!

Ordered 5 dinners at 8pm Sunday night (store is open till 10pm) and when I arrived to pick up (app said 8:40pm) the store was a mess. This location is always understaffed, but the manager said to just get in line and tell the server what had been ordered. That took awhile, but finally got up to the line and ordered 5 dinners. Was told they were out of cheese (not sure how a Chipotle can run out of cheese), chips and fajita veggies. Of course, these were ordered (and paid for already). They were also running low on chicken, which made a chicken salad very skimpy. This isn't the first time that they have had problems, I once ordered a steak salad but they didn't have lettuce. Staffing is the problem here, and they probably should just close this location.

Well this place deserves 0 stars. Most disrespectful staff, dirty location and they are so stingy with portions. Had one of the worst experience here although these days every chipotle's customer service is garbage

Literally never write reviews, but after this I had. Halfway through my bowl, I find a piece of cloth with hair. I am so disgusted. Please do not go here.

Lousy. Lousy. Lousy. The last time 4 time I was here was horrendous. Miserable staff. Only seems to be 4 or 5 people working at a time. They are super slow and barely put any meat on whatever is ordered. Twice, the person in front of me complained to me how slow they were and how theyd rather travel then give thos place another try. I agree, and it sucks cause this location is 1 minute away from me.. HORRIBLE.

Waited 10mins in line just so they could say they don't have any more white rice (this was during lunch rush). Oh & shoutout to the little girl that kept pulling down her mask & kept rubbing her watery eyes during this pandemic.

I have gotten food here at least 5 times and every single time they mess up my order. Significantly messed up. They put meat in my veggie bowl. I ordered two veggie bowls tonight. One came as a burrito - first mistake. Then each of them had some sort of meat. The burrito had chicken and the bowl had pork. This is not the first time they messed up. This happens every time. Hire people capable of reading

A whole new level of slow-food! It's a chaotic kitchen!! Ordered online and waited for almost an hour for it to be ready. The room is packed with frustrating people waiting to pick up their orders. Not surprisingly, several customers received wrong orders. The employees obviously lack of training and aren't able to handle the high volume. Don't come to this place without ordering at least one hour ahead of time. And remember to double check if your food is really what you ordered.

Across the street from Whole Foods-- entrance to lot is on Lake Ave. If you make a mistake or don't know that street, you can just park in the Whole Foods lot and walk across. It's a nice space and my burrito was ok. I don't like going to Chipotle anymore after I realized that some people get more meat than others, for example. And I am never on the beneficial side :( I saw a lot of funny business going on just during the 15 minutes I was there.

This is the bowl I received after placing an order for pick up at 7:30 and had to wait until 8. They are never on time with online order and the bowls are never filled but this is the worse

If I could add no starts or even negative I would these people have the most poor management I've ever seen and by far one of the most worst chipotle I've seen in the state they have no manners are slow and have zero customer service if they were to replace the staff with better people it would be worth it or even replace the restaurant with something better cause this chipotle is a disgrace

I wish I could give this place 0 stars. Pre covid the burritos would be half the size that they would be at any other locations, now it's virtually impossible to get one at all. Earlier this week I waited until 8:30 for my order that was supposed to be ready at 7:40 only for them to tell me the only meat left was barbacoa. Save yourself the trouble this place is horrific.

Disgusting. The rice had no flavor. They were out of fajita vegetables. I was given about 1/8 cup of carnitas. The mild salsa had frozen tomatoes. And the employee dropped about 45 pounds of sour cream on my bowl. The burritos were completely unwrapped. And then my son pooped in the bathroom amd there was no toilet paper. Do. Not. Go. Here.

I came from whole foods and dropped by this location. It was my first time in this location and too sad it was a bad experience. Worst customer service ever, Employees are mean and rude and service was HORRIBLE. They need more training. To the employees: If you hate your job that's not my problem that's your choice. But at least give some respect to your customer. I will never come back in this location. Never again.