Chipotle Mexican Grill

My meat from my bowl was raw. It was steak and it was raw. Maybe they should be more worried about cooking their meat then the portion sizes their employees give train your employees better. They shouldn’t work if they don’t know how to cook meat correctly.

Is it me or is Chipotle going downhill? Got here at 2pm on a Sunday. One girl was working her tail off as the solo person on the line. One guy was at the cash register who ended up coming to the line to help. I had to ask him to change gloves before grabbing our cheese. They were out of barbacoa and cheese was basically out. Tables were dirty. They were out of forks and napkins at the self-service counter. Trash was overflowing.

I went to the new one in Hutto and they didn’t have any steak! No STEAK! What?! Steak is a staple at Chipotle and you’re out! The young man on the assembly line shouts back at the cook..”can you start some more steak?” Sir you have a line behind me and I’m pretty sure they want steak as well! You know what? Never mind I’ll go to the one in pflugerville! Get there and they have steak.. it’s on the grill! The young lady on the line says we’re out of steak? Huh? Oh wait we have some just a minute.. she takes my bowl to the grill and comes back with what looks like 2 pieces of steak! 😳 NO I need more than that! She smerks at me and says this will be a triple meat! Ma’am I don’t care just give me what I ask for! I’m not poor and I know what I want! Chipotle please teach your team to anticipate the sale especially during the dinner rush, give customers the proper portions and the extras they ask for and most of all be polite! Customer service is difficult I get it but you get what you give.

I visited the Chipotle in Pflugerville and had an issue with one of the team members. When I brought it to the manager, Carmen, she handled the situation professionally and with great care. She immediately apologized for her team member’s behavior and made sure everything was corrected right away. Her customer service was excellent and truly made the experience much better. Thank you, Carmen, for your kindness and for taking responsibility — it really shows great leadership. I’ll definitely be returning!

I ordered a pickup for the first and the last time I dont remember chipotle being so stingy i personally believe if they want more service give good portions not two small scoops of food like theres people out here wanting to eat at chipotle and is expecting good portions of food you dont wanna go to a five star restaurant and get half a burger or two fries right no you came there to get the full meal not just half. Im extremely irritated and mad at the fact they did this, this is really selfish behavior. And for the price i paid for my food to only get half this is really disgusting and i personally believe I should get a refund i shouldnt be paying 20+ on food there to only get halfassed like this is outrageous. And i personally love chipotle I cant believe this

this woman at the very front checking my food out has an bad ATTITUDE!! hire someone who really wants to be there i asked her a question and her tone is bad - STILL NO UPDATE AFTER I EMAILED CHIPOTLE NO RESPONSE

This location is the cleanest chipotle I’ve been too. I look at the floors where they are preparing food and how the general appearance of the food looks and it was clean. It never fails tho my chips were stale. I ordered small chips to go with my bowl because every time the chips are stale. There was also only one person making the food so there was a wait but finally another employee came to help.

I do not believe i have ever seen this location look clean in the dining area. Quality of the food is good, however the servers are not consistent. Sometimes I receive a beautiful bowl, and Sometimes the bowl looks like the person was mad when they made it.

Good service up until this rude old white man who obviously got nothing better to do than to hate on little kids trash talking for the customers to hear is not a good thing and does not make him look like the better employee. How about grabbing a mop and cleaning the mess that was in the back and allowing the nice woman to count my change properly without messing up! Terrible customer service. And next time bud read the room no one cares you're twice her age still working in the same profession!

I came in to meet some teacher friends for lunch and decided to order on the app. I placed my order at 11:50 AM and my food was not handed to me till 12:40! It was the lunch hour and there was a line in the mobile pick up lane, a line to order in store about 15-20 people deep, and several of us waiting for mobile inside pick up orders. I get it it's a new location and staff is new. There was someone training at the register and someone standing next to her helping her charge people. I asked at 12:20 the time my food was supposed to be ready and was approached by a gentleman that said I had to wait because hey are so busy. Then five minutes pass and I asked again where my order was. At this point the other people ( uber eats drivers) were also growing impatient. Then some girl came up to me and said " We have a new system and we are working through it". Really? The same girl came to leave me my food at my table and kept rambling about why it took so long. At the point I didn't care because I wanted to eat. Then my food tray looked so sloppy and my food was burnt. STAFF UP AND GET IT TOGETHER. I will not be going to this location ever again.

Pretty much the same as any other chipotle. It's busy with long lines around dinner time. Shares a parking lot with five guys, so parking is limited. FYI- if you do a mobile order, the completed order is NOT on the mobile order rack, it's behind the counter.

Placed a stacked online order to find this being my order. The bowl wasn't even half way full. Ridiculous portions.

The restaurant was extremely dirty and we almost walked out. The line moved quickly, but the customer service was not warm or welcoming. The bathroom was also untidy and the dining around had trash everyone and was unappealing.

This was the worst experience at Chipotle I have ever had. They were out of everything and it was only 8:45. All you could pick was chicken. Even though they are open until 11:00 pm. Do not waste your time or money at this location.

This location went down hill. Not complaining about customer service or being treated differently as one reviewer complained. I am talking about food quality and cleanliness. Here they are constantly understaffed and I see different faces every time I go there. If dining area and restroom are so filthy then I only can imagine what is going on in the kitchen.

The barbacoa gave me food poisoning. It tasted very off so I didn't eat much and then in the middle of the night I woke up having to vomit with an extremely upset stomach.

Fresh, fast, and always delicious. Chipotle never disappoints with bold flavors! If I had to eat Mexican everyday it would be here.

The past few times I've gone here there's been a different issue. Either out of chicken, or inconsistent menu pricing on kids meals. Portions are also not generous at all. Customer service is apathetic at best.

I got food poisoning from eating a burrito, got a steak one and it was all good n the next day I woke up vomiting and with stomach aches never again

Consistently the SLOWEST restaurant/food place I have EVER been to. It is literally faster to be sitting at this location, place an order at any of the nearby Chipotles, drive there and pick up the order than it is to get served or pick up an order ahead order. I have never waited less than 20 minutes PAST the scheduled pick up time. And it has to be a culture thing because it is always this way and not a single employee has ever said anything to me about the wait or done anything to address the inconvenience of such an inordinately long wait. This location has almost entirely turned me off from Chipotle because I am frustrated and disappointed EVERY single time.

This place is filthy! All the tables are dirty and NO ONE comes out to clean them. Keep it move to another restaurant!

Recurring problem with some door dash drivers delivering from this restaurant. DoorDash driver Mia M "claimed" to deliver my food to my front door and sent a photo for proof of delivery. Just a few problems with that, the delivery photo is of nothing just a red color, she never made it to my street or my house, numerous cameras to prove that and I tried to call her within a minute of her "delivering" and her phone said "not in service." She obviously stole my food. If only the original driver Jorge would have been given my food on time I would have been eating it instead of dealing with the hassle of reporting her and contacting customer service for a refund.

On October 4th at the Pflugerville, TX Chipotle, I had the most horrible experience with the Food Service Manager named Belinda! After standing in line for over 15 minutes to order and pay, I was told that I could not receive the vingarette dressings or I would have to pay for it. I was very upset because there is no notice or sign posted expressing this up charge!!! The other manager Chris was co-signing Belinda's ugly attitude she was even being rude to the other staff. On my receipt I was charged for a side of tortilla not the dressing, but there's a charge. The GM general manager's name is Aswisn and they should not be allowed to harass loyal paying customers. It was around 7:42 pm, order #399 and I was tired just trying to feed myself and my child. This level of abuse these days is so unprofessional!!!!!

Location is clean, food is prepped as expected, workers move fast and are friendly. It's not cheap for food anymore, but that's to be expected going in.

Never have I been to chipotle and got served this little portion of food and was tryna get charged extra for a half scoop

This location is the only location in Pflugerville. If you don't arrive before 5:15pm you will have to wait 30-45mins for food to be cooked. Although I'm happy about the freshness, this continues pattern is getting old. The staff tries to keep a positive attitude. Just disappointing that they don't know when the rush is coming and never prepared.

Why the poor reviews? Service is friendly, in person ordering is pretty quick and their mobile ordering is also fast. I've never had an issue with an incorrect order via their mobile app and portion sizes are great! Parking lot size is small but we're always able to find a spot, even during rush hour. It IS next to Cane's which...for some reason always has a larger crowd than chipotle so traffic sometimes can get a little crazy. Other than that, great place for lunch or dinner.

Every time I have come to dine in at this location, I have not had an issue. I noticed the staff has changed quite a bit, but in a great way. Today, the service we got was quick, professional, and smooth. They had the A-team staff tonight!

Horrible customer service by the host Ana. Very nasty in helping customer with rewards. Bad attitude. The frontiline of a business makes a business. Hutto TX Chipotle excellent service and customer service.

This is the bowl i got that wasnt even half full and had barely any meat, for 16$ what a joke

Wow it's been 9 months since last I ate here!! Why has it been so long? My family is gone to see the grand parents so I needed to eat something besides a burger or chicken... it can across my mind that I hadn't been to Chipotle in a while. I didn't realize it had been 9 months! Stopped in and got my favorite again to go. Steak bowl with brown rice, corn, spicy salsa, sour cream, and black beans... it was as good as I remember it being! The great things about Chipotle are: you can see it all... there is no hiding wrong. It is quick! There was a line when I got there and I was still in and out with my food ready to eat in 10 mins. The prices are good for huge portions! Almost more then I can really. The service was good and the food is great. A great alternative to a burger or chicken!

Honestly? Seeing the two star rating here isn't a great surprise to me. There are a lot of nice things about this spot, like they always say in business, "location, location, location!" So having it located in Pflugerville, wherein we don't have to drive in (normal) Austin traffic is super nice! The staff, on many occasions, have been very friendly, and even standing back and waiting for your turn to order, you can see that they treat each other with a more laid-back joviality, than a stodgy, bogged-down fast concept restaurant, where the employees all look like they're almost afraid to breathe, or so busy that taking time out to smile would throw a huge wrench in the works! So, there's all that! =) However! When it comes to the food quality, we just can't go to this branch anymore. I'm a huge fan of the barbacoa (it's really all I get), a soft shell b-coa with light brown rice and double cheese. For me, that's the perfect bite! Or, I should say that it would be if almost every time we've ordered from them, I haven't ended up with a mouthful of incredibly visible FAT. Gelatinous fat, sitting below that double cheese, with a mouthful will generate an experience no person should ever have to recreate! And, it's not like this has happened once, or twice, or even three times. And it's not like we don't spend about $400/mo with them, because we do! But, no amount of customer loyalty has penetrated the clear need for them to edit their composition! I've asked over and over again for them to fix it, and ... well, nothing is ever done. On top of that, I'm also allergic to onions, and while onions don't come on the b-coa tacos, I've had several occasions where (maybe they're sticking to gloves or get flung into the wrong container when pulling the rice or whatever, but) I've gotten a huge mouthful of them and after the first few crunches, realize! Only to have to immediately get rid of everything! Because of their lack of quality, I've taken to actually going through each taco individually to try and ensure it's something I can eat. No one needs that kind of hassle in their lives. My husband, he's the burrito guy in the family, and while he's so laid back it wouldn't never occur to him to complain about things like food, he's definitely noticed that this location has no commitment to consistency. One burrito will be stuffed, as it should be, while the next will be tucked in and small, or really oblong and thin! There's just no telling what you're going to get with this branch! This is why we only purchase from the Chipotle on Parmer. In the 1700 block, this location is not only convenient for us (it takes me about 10 minutes to get there from Howard), but they are ALWAYS on their game! I've never had to worry about biting into a taco to get that mouthful of gristle and fat! I've never had to worry about crazy condiments sneaking in to potentially throw me into anaphylaxis. ;P All I can say is that when it comes to the vitality of meeting your customer's needs (not just expectations), this branch has lost our trust.

I ordered on uber eats a bowel and burrito. Bowl only had rice and chicken it was missing beans, fajitas, salsa, cheese, and Lettuce. Burrito was missing chicken and had green sauce when I did not want green sauce. Based on the reviews how does this store location mess up food deliveries this bad for months. Huge disappointment seems like management is not even doing anything about it. FYI if u go to their corporate website and submit a feedback like what the business manager is telling me to do. The chat bot tells you to reach out to ubereats because it was not an order placed on their online platform and closes the chat. So no help there business managers.

This chipotle place is serving stale guacamole at 11am in the morning! Irony is when I went to order, a lady was checking the temperature of all the food in the trays and the serving guy said the food protocols are very strict in USA hence we check if the food is good and of right temperature like what a joke and ends up giving me a side of stale guacamole.. Glad I first smelled and tasted before serving it to my toddler this is disgusting and not acceptable, that too in the morning.

Terrible service here, This is prolly one of the most worst Chipotles I've been too. As soon as I was going to order the lady was giving me a very ugly look, then another lady was working on my food and she was the worst one. She was talking to me very unprofessional. I have no idea what is going on with these teenagers working but it needs a to stop. They have no respect for their customers . All I asked was for a side of queso and she got all mad, like it isn't her job to do. Also managers don't care either she witnessed the whole thing and said not one thing. Now I know I'm never coming back here again or giving them my service DEFINITELY DONT RECOMMEND HERE.

Always out of things. Ice, chips, rice, salsa. I truly don't understand how you are the only Chipotle in Austin constantly out of stock. They are randomly closed in the lobby for days at a time and most recently blamed "re doing the floors" yet the place is trashed. Bathrooms are disgusting. Ultimately this is the worst managed Chipotle I've ever visited.

Poor customer service and skimpy portions of protein compared to other Chipotle locations.

I messed up my online order, I wanted a burrito with chicken on the side. Though I offered to pay for a replacement, they replaced it for free. I also pick up DoorDash orders from this location and so far they've been ready on time and the customer service has been positive. I've always gone in the middle of the afternoon (so not during rush hour) so this is a review for mid day service. Remember to be kind to your food industry employees! Bad customer = bad service!

I was extremely disappointed with my experience at Chipotle. Not only was the wrapping of my burrito sloppy and falling apart, but I also found a hair in my food. It was absolutely disgusting and ruined my entire meal.

Normally ok, But no tea, no spoons, no service, for a $26 dollar lunch you should get more! It'll definitely be awhile before I come back to this store.

I am so disappointed with my order! They barley added any rice and added way too much sour cream and queso making the bowl a cold mushy mess. My teenage daughter went inside to order for us and informed me that they treated her terribly which is obvious by the way they prepared our bowls. We can't even eat this food! This was a waste of time and money. I would NOT recommend going to this location! How much skill does it take to scoop food into a bowl?

Poor attitude. Look like they rather be dead than working there. I don't know if they were understaffed or something but the girls working there looked fed up.

How is this edible? I ordered 3 tacos and they packed them together, one on top of the other :( Look at the images. It's common sense to pack this sorta stuff separately - use your brains, please?

food - consistently very good, both quality and portion size. Having said this, there have been a number of times in which they were out of some critical food item - occurs way more often than it should. employees - all but a couple are friendly, patient, and busting their butts, despite being overwhelmed and not having enough support everything else - a complete clusterf*ck. Because management here has clearly decided to have the absolute bare minimum number of workers in the store at any given time, basic cleanliness and upkeep tasks are being ignored. Literally every time I eat here, the food prep counters desperately need a wipedown, nearly all tables are dirty, floors are a mess, garbage receptacles are full, the condiment/drink area is perpetually in shambles (soda syrup empty on at least one or two dispensers, ice bins and juice bins often empty, trash scattered on surface, utensil and napkin bins empty), bathrooms a mess, hand sanitizer receptacles all empty, etc. Regularly observing workers going up to the soda fountain area to get a drink, and not taking five seconds to pick up the scattered trash certainly is indicative that they are either exhausted, don't care, or both. A legitimate concern is that if the accessible dining room is a mess, should we not be concerned about food storage and prep areas which we cannot see? Management: seriously, it's time to add another worker to your shifts - perhaps one whose sole job is dining area / bathroom maintenance and cleaning the food prep counters.

I was so excited to get a chipotle in our town; I love this place. I would love to say that I actually got to try this location, but I never did. I showed up, door says it opens at 10:45, but the doors were not open. No issue, we sit on the patio thinking they are running behind. Try again in 10 mins, doors still locked, people inside look up at us and nothing... We waited another 10 mins, and tried the door again. Still not open. Someone came and walked up to the door, held up a "One second" finger sign and walked away. Waited another 5 minutes, doors still locked at 11:15 so we left.

This might be the world's slowest Chipotle. They have no clue what they are doing up there. The majority of dine-in tex mex restaurants, i.e. Chuy's, are a faster place to get to-go food from. You could walk into a Torchys, have a beer, order to go food, leave. Then go back in and do it a second time. And it's faster than getting through this Chipotle once. Get your self together, Chipotle

Decided to make a mobile order to beat the line here. My order was said to be ready at 12:50. It wasn't ready until 1:15. The line inside was long and there were many people waiting for their doordash or personal mobile orders. No orders were ready at the pickup station. When I did finally receive my food the chips were STALE. The burritos were cold which shows that my order was ready but was left unattended for I don't know how long. The bag was dirty from guacamole. They tossed our salsa into the bag and it spilled. This location was very dirty. I would NOT recommend going to this location. Save yourself the time and money.

Wrong meat on the order, too much sour cream, no black bean, no veggies. Not the first time the order was messed up. Very disappointed with this management.

This is Last time I'll ordering from this location thru uber eats. They messed up my order before but I thought I'd give them another chance. Nope . Never again. My son wanted a steak burrito and this is what he got.

Thought I would give this place another try. This is the last time! Missing Carne Asada Bowl and the Lg Chips and queso not large. Tried calling but I kept getting dropped calls.

So we ordered today and I would say 1 bowl came ok and 1 set of tacos was good enough, but two of the bowel one was supposed to be chicken and rice and cheese, the second was cheese,chicken,lettuce, and rice and extra of everything. None of that came in the bowl with chicken and rice came in like it was eaten and nothing in the bowl the double of everything was definitely not double. I called them and ask to speak to a manager the first girl say she is and tells me her name is Katy or something I ask again then changes her name to Marisol the the phone get out down and a guy answers and he hesitates to give me his name and yes I got two name from him Jose and Jesus. To top it off he directly went to tell me I was talking rude to him and he was not going to help me. Well I contacted their corporate office and they helped out a bit and hopefully they fix their issue there but just FYI be careful with your order at this location. By the way corporate gave me the name of the manager that was supposed to answer ‍. Picture show our $70 dollar order with double of everything and the empty bowl we payed for.

Literally the nastiest chipotle I have ever been to, and probably easily in the top 5 worst kept restaurants I've ever seen. Idk who owns or manages this place but they should be thoroughly embarrassed. Tbh even as an underpaid teenage employee I'd be embarrassed to work here. I did minimum wage food service for a LONG time, so I'm very forgiving- especially when they're busy / short staffed- and I hardly ever write negative reviews. But this place was disgusting. 0 excuses. There was food EVERYWHERE. All over the floor (in the dining area!!) and I walked out with multiple cold pieces of meat and tomato stuck to the bottom of my shoe. (Yes, there was THAT MUCH food on the floor in the dining area). Every single table was also covered in sauce and bits of food. I promise you I am not joking, every. single. table. looked like it had several hours worth of food and grease on it. Looking over the counter into the kitchen, it was equally disgusting. I'm not sure why I didn't just walk out. The real issue here aside from the god awful lack of cleaning- the service. I don't expect friendliness or even a smile but I also don't want to be vaguely worried they're going to spit in my food based off the level of borderline hostility and complete lack of care. They could not handle the most basic instructions beyond giving them the names of the items you want. Ask for a little bit of something and you're going to get a deadpan stare and a HEAPING spoonful of whatever it was. Then proceed to watch them struggle to check people out or prepare the food over and over. Kind of wild. And nobody, and I mean nobody, will say a single friendly thing or even really look at you while they fumble around. Honestly it seemed like everyone there was depressed and I wonder if it's a poor management / working culture or environment issue because the ENTIRE staff looking like they want to pass out or punch someone is just bizarre. So you'll wait forever, not actually get what you ordered while standing and speaking right in front of them... for cold, old food that's been sitting out for god knows how long. The countertops, food pans, and the food itself looked like they hadn't been cleaned or really touched in AGES. The food had very clearly been sitting for far too long. I left and didn't end up speaking to the manager about this because I highly doubt they actually care considering the fact that I watched him watch his employees struggle to do incredibly basic things and then looked around at the food everywhere and go back to doing nothing about either. This place needs an overhaul or an overall attitude adjustment, not to mention a serious deep clean. Gross. (PS- the place really was not busy. Maybe a handful of people in line and it looked like more than enough staff for someone to clean. It was also not lunch or dinner rush hours. So weird.)

Service is horrible, they never get the food order right, and even contacting customer service changes nothing. The attached photos are from an actual conversation with customer service where they refused to provide a full refund.

They were very slow this night which seem that the staff was still very new at their job. I stood in line for 35 minutes before they could take my order. I had to instructed the staff to wash their hands before preparing my order. The staff was clueless on customer service & cleanliness on the dining room floor. There were three people that were standing around & one on their cellphone on my visit. For this to be a new location, this staff making it look like it has been there for years. Major improvements needed for this location Fo which Chipotle has been in the news for some bad reviews. Major staff training needed. Overall I like Chipotle but really hope this location does not go to hell for being a brand new location.

Man... I hate to leave a bad review for Chipotle. I love Chipotle -- but this location just can't seem to get their online orders right. I've placed several to-go and delivery orders through their online ordering process and literally *every* order has been, simply put, wrong. I'm the fool who keeps thinking "maybe next time" but at this point I'm done wasting money on this place. Order takeout or delivery online at your own risk. Seriously.

My daughter loves Chipotle. However, the last 4 trips this store is missing items be it lettuce, crunchy rice and plastic forks today. How do you eat a bowl without utensils. Tuesday no guacamole or steak. Previous trips no proteins or different soda drinks not available. This store needs to get its act together.

We go to Chipotle pretty often. They run out of things sometimes, we get it. Tonight they said they were out of cheese and rice. I looked and saw a bin full of cheese at the online order fulfills my side. Asked the lady if they had cheese over there. She slowly walked over, looked in, and came back and said that's for the online orders only. Funny thing is we almost placed an online order outside the restaurant instead of standing in line. How nice. So she told us she couldn't give us any cheese. Next time we'll go to another location that's not so rude and we'll probably get better portions as well. This place is always skimping on toppings.