Dmitry K
Google
Think twice before going there!
Unfortunately, our family trip to Big Bend National Park was seriously impacted by the extremely poor experience at the only available lodging—Chisos Lodge. The lack of alternatives is a major issue, and it's unlikely we will return to the park, despite having missed several key landmarks we had hoped to explore.
Here’s a breakdown of our experience:
1. Rooms are extremely outdated and poorly maintained.
We're not even talking about minor inconveniences—the rooms are simply old, uncomfortable, and not clean. The beds are small, the toilets were dirty, and everything feels like it hasn’t been updated in over 50 years. For $250 a night, this is unacceptable.
2. The only on-site restaurant was closed.
Before our trip, I reviewed the lodge’s website and found the menu and prices reasonable. Breakfast options were listed with no pricing, which implied they were included. However, upon arrival, we learned the restaurant was not operating at all. We hadn’t brought enough food supplies, and had no choice but to rely on a nearby food truck. Unfortunately, the food was both overpriced and inedible. We spent over $100 for our family, and ended up throwing away at least half of it because it simply wasn’t edible.
3. The on-site store closes at 6:30 PM.
That’s not helpful for travelers who arrive later in the day or need basic supplies after a long hike.
The store has almost no selection and extremely high prices.
We survived for two days on instant noodles and prepackaged meals requiring only hot water. That says it all.
4. The worst part—hail damage.
We stayed for three days. On two of them, there were hailstorms—one of them severe, with golf ball-sized hail. Every single car in the parking lot was damaged, including ours. Repair estimates exceed $8,000.
Here’s the frustrating part: the lodge was built in 1964 and is located at an elevation of 5,200 feet, where hail is known to occur. Why, in over 60 years, has no one thought to install even basic covered parking with metal roofing? This isn’t rocket science or quantum mechanics—it’s basic guest safety and infrastructure. The lack of protection feels negligent and disrespectful to visitors.
If it were possible to give zero stars, I would.
To anyone planning a visit—especially with children—please seriously consider the potential costs and stress. Yes, the scenery is beautiful, but the overall experience can end up being expensive, frustrating, and deeply disappointing.