Chuan Spa at Cordis, Auckland

Different parts of the whole spa experience vary from 3 to 5 stars. It is obvious that the Valet are well trained and only have one expectation; to make guests feel like VIP’s from arrival to departure - 5 stars to them. It slowly went downhill from there. The lady at the spa reception, though friendly, went through the procedure so quickly that I could not keep up. She was not at her station when we were ready to leave so had to wait a while to get our valet ticket stamped. We were booked in for a full body massage which I have had a few times at other places and they usually include the feet; less than a minute was spent on each foot which was rather disappointing; 3 stars. My husband and I used the slippers and gowns that were in our lockers and mine was almost to the floor while his fitted like a mini. Not sure why they did not let us choose our sizes upon arrival. Herbal sauna was a treat, so was the spinner to dry togs. Jacuzzi jets were not on, so we asked for them to switched on and were told that reception would be notified, nothing happened. As we were about to leave, someone spotted the button to turn on the jacuzzi. I suggest clear signage so that guests can maximise its use. Not sure if I will return.

had the chuan body elements treatment this morning and it was great . therapist Jerlyn gave an amazing body massage and facial. the spa had a lovely ambience and I enjoyed the tea served after the treatment. highly recommended 👍

My partner and I had the couples massage at Chuan Spa, and it’s easily in my top 5 best massages ever 💆🏽‍♀️ We started by choosing from five different massage oils, each smelling SO good and instantly relaxing. My massage therapist got the pressure just right - firm enough to work out the tension, but not uncomfortable. Afterwards, we were served bubbles, tea, water, and a small snack… the perfect way to end such an awesome experience 🥰 Staff were warm, welcoming, and super accommodating throughout. The facilities were also great - they had lockers, showers, hairdryers, toilets, and a water stations were all available. The herbal steam room was lovely (until the steam unexpectedly stopped), and the sauna was the most relaxing thing ever. There was supposed to be an ice bath, but it wasn’t there during our visit. Another minor thing to improve: it was quite busy when we went, and the floors were already a bit wet, with towels on the ground. For a 5-star hotel spa with a premium price, a tidier way to manage this would really elevate the experience. All in all, this was such a treat and a truly relaxing afternoon. Next time we’ll come earlier to make the most of the other facilities. Pricey, yes - but worth it. Highly recommend! 🤩

Had a wonderful, relaxing experience. The massage was excellent and the atmosphere calm and restorative. It would have been even better with a brief tour beforehand and a towel provided to enjoy the steam and sauna.

I wish I could rate this hotel spa experience better since I was desperate for some relief after a 14-hour long-haul flight. I booked a 2-hour massage, facial, pedi package ($340). My therapist was sweet, but clearly inexperienced (in technique) and there was a definite language barrier. Suni explained that since I had gel toes to remove, the pedi wouldn’t work in the time allotted. (though no one explained the package was for non-gel I wasn’t worried, as I thought I could save the pedi bit for a future visit). In the end, unbeknownst to me, my spa package only included the massage and facial slightly “extended”. Since I wasn’t enjoying the experience and was very cold, I would have liked to have known this in advance. If the package wasn’t so expensive, I would not bother to write a poor review. If the 2 receptionists (as I was leaving) were even remotely interested in tying to understand my disappointment, I would not be writing this review. Bottom line: Hotel spas likely don’t need to rely on repeat custom.

Outdoor: Spa and pool, Indoor: steam room, sauna, ice bucket. Great for families and friends. It is located in the middle of Auckland city. Staff, the friendly and changerooms are super clean and secure. Has locker, clothes dryer bucket.

Chuan Spa at the Cordis is one of the main reasons I stay at this hotel. I love spending time in this space. You’re spoiled with the pool and jacuzzi, and relaxing on the lounge chairs. You can order drinks and food as well. In the changing area, there’s a fabulous rain shower as well as private showers with shampoo and conditioner. The steam room is a favourite, in conjuction with the ice bowl. There’s also a sauna, clothes spinner, dryer and lockers. Getting a massage here is so relaxing with their firm hands. Just love coming here if I need to book a hotel in Auckland. Highly recommend.

On my bday decided to treat myself to SPA. I could not have asked for more. Just what my mind body & soul needed. Everyone greets you with lovely smile. The lady at the Chuan spa - wished me bday & explained everything so beautifully. Clean & exotically organised. Enjoyed herbal steam spa & Sauna which was complimentary with 90minute massage & facial. Massage was healing & facial was soothing.