Monica-lydia de Souza K.
Google
I am absolutely appalled and outraged by the way I was treated here.
I was at this place on February 27, 2026, around 4:40 PM, and the male employee working at the ice cream counter behaved in a way that was not only unprofessional, but openly hostile and discriminatory. If this is how he treats customers, he should not be working in customer service at all.
When I tried to order two scoops of ice cream, I was completely ignored. I greeted him politely, and his response was to roll his eyes, look at me with visible disgust, and wordlessly point at the card payment machine — without taking my order, without speaking, without any explanation.
Moments later, my girlfriend ordered after me, and his behavior changed instantly. He greeted her, smiled at her, spoke politely, and respectfully held out the card terminal. When she chose her flavors, he served her normally and without hesitation.
When it was my turn again, I was once more ignored. When I asked whether I could finally get my ice cream, he reacted with the same contemptuous attitude, treating me like I was a nuisance rather than a paying customer. Every action was accompanied by an annoyed, disgusted expression.
I paid close attention to how he treated other customers. He was friendly, polite, and respectful — until a customer appeared who looked similar to me.
Based on everything I witnessed, I am convinced that this treatment was racially motivated. I am half Black, and it was painfully obvious that this employee had a problem with that.
This experience was humiliating, disturbing, and completely unacceptable. No one should ever be treated this way. I left feeling angry, disrespected, and shocked that such behavior is tolerated.