Tianna
Google
We had a group of 11 come to eat an early dinner around 4:00 p.m. NO ONE was there. We were the only customers. Long story short, we waited over 2 hours for our very simple food (chicken strips, a sandwich, fajitas, etc.). and an hour for our drinks (which were just juices). The manager and staff didn’t seem to know what was going on. We had to constantly get up and ask questions, to which they would reply that they didn’t even realize they had an order or something was forgotten or some excuse as to why we were waiting for so long. After 1.5 hours, one friend still didn’t have her dish (mofongo) and when we asked about it they said they hadn’t even prepared any mofongo because we didn’t order that. We definitely did and we had the waitress’s note to prove it. A club sandwich that had cheese, lettuce, and tomato took TWO HOURS. They tried saying that because there was a shift change, the original waitress that took our order went home and the food didn’t get put in to the kitchen but when you have an empty restaurant with ONE table, how do you expect no one to have ordered food or at least think you double check with them?? We are all from Sosua so we had a 7+ hour drive home and this meal set us 2 hours behind. Absolutely the worst service ever!