Sheena P.
Yelp
After reading the Trip Advisor reviews, I was in tense debate on booking this hotel. However, since it was Intercontinental and close to the Spanish Steps, I went against my instinct - and was disappointed.
It is very near the Spanish Steps, however "overlooking the Spanish Steps" would be an over statement.
The rooms were high priced, but seemingly only for the location. As a Platinum member, I was hoping for an upgrade for my parents and maybe if there was a couch, I could stay at the same hotel. On check in, I was a bit mislead. I thought the room we got was the upgrade and then there would be a charge for me to stay. When I went down later, I was told by someone at the desk (not who checked me in) that it was already included with the upgrade. That was great... until I got my bill and was charged an 120 euros per night ( If I would have known, I would have stay at the hotel I was planning on staying at).
Service was good. If we need ice, we could call down and they would promptly bring it up. The porters were also very quick and nice. The front desk, as with other reviews, left something to be desired. Perhaps it was our American passports that caused this tension, but nonetheless, it wasn't the traditional quality of an Intercontinental.
Amenities were good, typical of that type of hotel.
There were no outlets in the bathroom! Curling my hair in the bathroom was not an option. One morning while heating water for tea and ironing, we apparently tripped a breaker and lost power. We called and it was restored within 15 minutes.
There was a thermostat on the wall, but all we could get was heat, so we resorted to opening the windows - which is very loud if you are facing the street leading to the Spanish Steps.
Small elevators, no pool or spa, and up to 40 euros for internet!
Overall, I was very disappointed for the cost! I would not recommend or return.
Other hotels, were nicer rooms and less cost and its easy to get around anywhere with the Metro and walking.