Alvin W.
Yelp
To be fair, my review was based on a single visit. Still, it was no excuse for extremely grumpy, lackluster staff -- we were virtually ignored, and when I asked questions, answers were impatiently given in a terse manner. Definitely not welcoming. To his credit, one gentleman (the manager?) appeared after a few minutes and was reasonably pleasant.
No rollers were present at the time (clearly it is not an operating factory, so that's forgivable). The full selection of Miami-made La Glorias was delightful, but the cigars I bought turned out to be extremely hard and dry, almost cracking. They needed ages to come up to condition in my humidor.
Such poor storage conditions reflect a lack of pride in the product, given the flagship status of this store. Positive comments seem to come from non-cigar smoking tourists and novices; I'd recommend dedicated cigar smokers to pay pilgrimage but save purchases for other stores. Two stars for the fantastic selection of LGCs alone, and I should probably take one off for allowing these illustrious premises to fall into such a disgraceful state.