CIGNO HOTEL

We just got back from a 3 night stay in Merida. It was our first time in the city. Upon arrival the lovely Michelle took care of us and got us some icey cold hand towels to freshen up. She took us up to our room which was amazing! The rooms squeaky clean and are stocked with all the amenities you would need and the beds are large and comfy. The smart tvs in the room are a nice touch as the local channels at a hotel are always terrible. We got an included breakfast every morning and that was also amazing. Each item on the menu was great. The coffee is also to die for. The location is perfect as it is not too close to the main plaza where there were a lot of events going on. We couldn't hear anything from our room. We will definitely stay here again in the future.

Staying at Cigno was quite possibly my favorite hotel stay to date. The building itself is meticulously crafted and the rooms are spacious, chic, and comfortable. The rooftop pool was incredible and the staff was top tier - especially Michelle at the front desk. This felt like a little oasis in the middle of Merida. The restaurant was also so good that we ate dinner there everyday. I am hoping I can visit again one day!

What a wonderful hotel! We stayed for five nights in January 2026 and have only good things to say about our experience. The hotel is open & airy and the rooms offer plenty of space. The staff is incredibly welcoming and friendly and Michele made us feel right at. home. Cigno Hotel is highly recommended and we would definitely stay here again.

My partner and I had amazing stay at Cigno hotel. Beautiful layout, incorporating the original foundation of the building. It was very quiet which made it such a relaxing stay, and it’s a small hotel so there was almost no people or a wait to have access. The staff was very kind, especially Michele who handled arranging a rental car to arrive to the hotel so we could explore the Cenotes. Breakfast is included and it was delicious. They did not skimp on the avocado and all the dishes we tried were fantastic. The hotel is a little far from the downtown (we took an Uber), but we barely had to wait for an Uber and it was extremely cheap and a short ride. Would highly recommend coming to the Cigno hotel if you’re looking for a quiet getaway with good food. (Bonus: they also give you a welcome cocktail upon arrival and checkout is at 12!)

My expirience was amazing. I really enjoyed the enviorment and the atention as well. Above all, the room services and the way that the personal always were there when I need something give me a great first impretion. Also, I'd like to mention the look of the room. There was in a perfect conditions, the baths and beds were very clean and also they smelled good. I felt like I was in home!

Beautiful historic hotel. Nice standard room, nog very big but with direct access to the rooftop pool. The 'cenote experience' was well imitated. Breakfast very good, service with ups and downs. We had our New Year's eve dinner in the hotel: good food, nice evening.

I had an amazing experience for my birthday! My room was perfect. The team gave amazing service. Each time I came back to the hotel there was a new surprise/treat to experience. I’m a luxury girl and this was all that. 1000% recommend!

I recently stayed at this beautiful hotel in Mérida, Mexico, and I was beyond impressed! The property is absolutely gorgeous—every corner feels thoughtfully designed, with a charming mix of local character and elegance. The rooms and common areas were spotless; you can tell cleanliness is a top priority here. The food was outstanding as well—fresh, flavorful, and beautifully presented, making every meal a treat. Overall, this hotel exceeded my expectations in every way. Most of the staff are fluent in English. I can’t wait to come back! 🌟🌟🌟🌟🌟