GalileeGal
Google
After having a stellar experience at the Atlas Art a few weeks ago with a visitor from California, I decided to return to another Atlas hotel to experience the Cinema Hotel with my partner. Unfortunately, the amazing service and experience we had at the Art, was not present at the Cinema. ||For example, at the Art there is a popcorn machine and comfy beanbag chairs and wonderful reception and information. Hard to believe it’s the same chain despite the beautiful building and atmosphere with cinema memorabilia and perfect location . ||No warm greetings. No service really. Asked about movies and popcorn and was handed microwave popcorn in the bag. |Coffee machine didn’t work for a day and there were no movies. ||Staff not well trained or knowledgeable about restaurants and sites in the area, whereas at the Art, they were helpful and enthusiastic and we were made to feel like welcome guests.