Sheree H
Google
Been here three times now, mainly matinees. Appreciate the free parking deck and the nicer recliner seats. First experience was the best all around. The second visit I brought my mom who was visiting from out of town. The energy and vibe was completely off, even she noticed. Customer service and employees were not friendly or welcoming, and it was stares and negative energy from all around, including movie goers. Uncomfortable. I decided to go again recently solo (to see if it's just me) to watch Spongebob. Energy still off. I noticed I was going out of my way to say hi and how's it going to the associates working (ticketer, concessions), versus them greeting and engaging with me. Further, same and main complaint each time is that the popcorn is cooked and it just sits..it's not popped fresh, so it's been cold each time. And my last visit some was burnt. I personally want my popcorn hot and fresh, especially at the price point they're charging (also to note, soda from the machine was pretty flat each visit). There's no clear signage and no one around to actually help so I asked dude at the booth and he wasn't friendly either. The concession persons ringing me out on both my 2nd and last visits were not the best or friendly. This last visit, the girl who rung me out had the Worst energy, she didn't say anything but "do you have a rewards or no", didn't thank me or nothing. After the movie, she was standing around looking at her phone. That type of attitude and energy is uncalled for, YOU CHOSE to work there.
Not returning anytime soon, especially since I'm going out of my way (literally a Regal in walking distance). I'll spend my hard earned money elsewhere.