Cinnamon Citadel Kandy

We recently had lunch at Chutneys inside the Cinnamon Citadel Hotel with my parents and grandmother, and as a fully vegan family, we initially found the menu quite challenging. Unfortunately, the menu was not very vegan-friendly and had very limited vegetable-based options. However, what truly made our experience exceptional was the incredible service and care we received. Chef Chathura personally came out to speak with us and was kind and thoughtful enough to create traditional rice and curry dishes specially to accommodate our dietary restrictions. He was absolutely lovely, checking on us throughout the meal, making sure the food was to our liking, and ensuring we were comfortable. The food he prepared was absolutely delicious and full of flavor, and his sweetness and consideration truly stood out. We were also wonderfully taken care of by the hotel staff, Sandakelum and Samantha, who greeted us warmly and provided excellent service from start to finish. They made sure everything was perfect and went above and beyond to ensure we had a pleasant experience. Despite the initial lack of vegan options, the genuine hospitality, effort, and kindness shown by the entire team made this a memorable dining experience. Highly recommend, and we will definitely visit again. Thank you for the wonderful service!

Our family stayed at the hotel for one night and it was our third visit. Each time, we are reminded why we love coming back. The rooms were spacious, clean, and comfortable, making it a relaxing stay for all of us. The buffet was delicious with a good variety that satisfied everyone in the family. We want to extend our heartfelt thanks to the General Manager, Mr. Charith, and to Mr. Naleen for their attention and hospitality. We also want to appreciate the restaurant team—especially Nissanka, Chef Isuri, and Kasun—who were friendly, attentive, and provided excellent service. Their warm approach and professionalism truly stood out. Thank you as well to all the staff members who assisted us during our stay. We are grateful and look forward to our next visit!

The hotel was very good,the staff is polite and very friendly. The bar could be better. Riruni was super efficient, Nissanka made us feel welcome and was one of the few that did not show a bias towards the white guests. Jayantha was willing to serve. Special mention was the lovely lady Sriyani, she was the happiest and made me feel at home. She made the most amazing Hoppers and with a smile that could light up the room. |Thank you for the lovely stay|Must mention that we are a senior couple with a handicap and the hotel gave us a room meant for seniors.Amazingly thoughtful and definitely appreciated|Thank you

The Cinnamon Citadel Hotel offers a very pleasant and relaxing atmosphere overall. The location is beautiful, the hotel is well maintained, peaceful, and ideal for a comfortable stay. What truly stands out is the exceptional friendliness and professionalism of the staff, who make the experience even more enjoyable.||At the reception, Sajini was always helpful, warm, and professional. Check-in and all requests were handled efficiently and with a smile.|The room service, especially Shiyan, impressed us with prompt service, politeness, and great attention to detail.|At the bar, Hiruni, Lakmal, and Yathesh created a relaxed and welcoming ambiance while providing excellent service and delicious drinks.||Special appreciation goes to the restaurant and tender staff, including Sasi, Gamini, Kaveesha, Manjula, Ranidu, and Sanjeewa. They were consistently attentive, friendly, and ensured that every meal was a pleasant experience. The service was professional yet genuinely warm.||Overall, Cinnamon Citadel stands out not only for its lovely surroundings and good facilities but especially for its dedicated and caring team. It is a hotel we would happily recommend and look forward to visiting again.

Our stay at this hotel was truly delightful from start to finish. The rooms are impressively spacious, offering plenty of comfort and relaxation, and the balcony view was absolutely beautiful—perfect for enjoying a peaceful moment at any time of day. The lobby sets a wonderful tone with its welcoming atmosphere, and the staff at reception were incredibly warm, friendly, and helpful, making us feel at home right away. One of the highlights of our stay was the dining experience. Both breakfast and dinner were served as buffets, and every meal was delicious with a great variety of options to choose from. The hopper station was an especially fun and tasty experience, and the dessert bar was simply amazing—definitely something we kept going back to! What truly stood out throughout our stay was the kindness and professionalism of the staff. Everyone we interacted with was polite, attentive, and always willing to help, which made our experience even more enjoyable. Overall, we had a wonderful time and thoroughly enjoyed every aspect of our stay. We would happily recommend this hotel to anyone looking for comfort, great service, and delicious food.

Spent two days at Cinnamon Citadel. The access road leading to the hotel is quite narrow and the road condition is not great, so if you’re coming by car, you need to be a bit careful. This is one of the older hotels in the Cinnamon chain, located facing the Mahaweli River. The location is nice and peaceful, and the river view is a big plus. Room interiors follow an older design, but they are clean and well maintained. The river-facing balcony adds good value, especially in the evenings. The restaurant and food were average. As a local guest, I felt the buffet needs improvement, especially in terms of variety. One thing that stood out was the breakfast setup — basic coffee was available, but if you want a proper coffee or latte, you have to pay extra. This is unusual for a 5-star hotel and feels like a downside. Staff were very friendly and helpful throughout the stay, which made a positive difference. Overall, I can recommend this hotel for its location and service, but there is clear room for improvement, especially with food options and breakfast standards.

We just had a wonderful stay at the hotel, what made the visit extra special were the staff. They made us feel so welcome and special. You could not tell that the area was affected by a cyclone and flooding just over 2 weeks ago. The food was fantastic, clean tidy rooms and fantastic vibes throughout the hotel, all possible because of the amazing staff. Special shout out to Sasi, Kumara and Dhanushka the restaurant manager who came in at every meal to ensure that everything was in order. Thank you again, its staff like you who make vacations and stays extra special.

Our family had a truly memorable experience at Cinnamon Citadel Kandy. The rooms were spacious, well-appointed, and offered breathtaking views overlooking the Mahaweli River. Waking up to that serene river view was one of the highlights of our stay and made the experience feel both relaxing and special. The dining experience was exceptional, particularly breakfast and lunch. The quality, variety, and overall experience exceeded our expectations. A special mention to the outstanding F&B team—Sasi, Jayantha, Sandun, Nissanka, and Lakshan—who went above and beyond with their warm, attentive, and professional service. We would also like to commend Janaka from the pool team for his friendliness and excellent service, which made our poolside time especially enjoyable for the whole family. Special mention to Christina who went above and beyond to find a doctor for my son who was unwell. She is truly an asset to the Hotel . Overall, Cinnamon Citadel Kandy offers a perfect blend of comfort, scenic beauty, and outstanding hospitality. Highly recommended for families looking for a relaxing and high-quality stay in Kandy.