Cinnamon Life at City of Dreams

I stayed for two nights at Cinnamon Life and experienced the very best hospitality from start to finish. The reservation process was so easy, and from the moment I arrived, every member of the team welcomed us with genuine warmth and the true Sri Lankan smile. The staff were friendly, attentive, and always ready to help. I have travelled to many countries, including Dubai, and I can honestly say I have never experienced service like this anywhere else. One of the most beautiful people I met during my stay was the lifeguard — he shared his experiences, spoke with us for a long time, and we even took some photos together. At the front desk, Yenuli and the entire team were incredibly kind and supportive throughout my stay. The experience I had here is something I have never received in any other hotel around the world. Every Cinnamon property reflects a high standard of service, and Cinnamon Life truly sets the bar. Thank you, City of Dreams. Highly recommended for a high-end stay at the best price, with more amenities and exceptional service. The way guests are welcomed with a genuine smile truly nails it. I absolutely loved my stay, and I will definitely be booking with you again later this year for my next trip. Thank you for creating such unforgettable memories.

Now that I have your attention, here is an honest review for normal people. Anyone giving this hotel one star clearly lives in a different reality, probably one where they have never held a broom in their life and believe that flawless service is an automatic right. The hotel is extremely well run. The staff work hard, are genuinely friendly and do an excellent job. Ironically, this seems to upset a certain type of privileged, snobbish guest, who then feels compelled to invent problems instead of appreciating real quality. The view is fantastic, the pool is excellent, and the buffet is absurdly large, it feels like 200 metres of food. There is so much choice that it is literally impossible to eat everything, unless complaining burns more calories than dining. And honestly, who the hell smokes in a hotel room? What kind of manners is that? The fact that this even needs to be explained says more about the guests than about the hotel. All those one-star reviews are proof that there are people who have completely lost touch with reality. Tax the rich.

This is by far the worst, and I will stress on Worst, the worst food I have ever had at any place in my life. Everything was horrible. Everything. They manage to make even simple dishes that are the easiest to make tasty like pizza, burgers, sandwiches etc. completely horrid and tasteless. The rooms were clean because the hotel is new but the staff is not good. The hotel does not have five star service. It functions like a three star hotel. The good part was the rooms were fine in size, clean. Any room service takes 30- 40 minutes minimum. You might have to call multiple times for the same. The hotel has no greenery, no plants. They had sirens for scaring of birds on the roof. Very unnatural and very technical hotel. Just made of concrete and glass, no life, no natural ambience, no personality. The entrance is ugly also. Probably this hotel was made after cutting down many trees and harming wildlife because it discourages both. The hotel has no charm because it has no sympathy for nature or plants. Very mechanical hotel. I will not recommend staying here at all. People have probably made this hotel to gain profit and have no regard for nature around. They dont have anything for stray animals like food donation or anything. They waste all their food probably. Lifeless place with horrible food.

I had an outstanding stay at Cinnamon Life City of Dreams! The hotel is just a short walk from the waterfront. The building is modern and features a shopping area, several restaurants, bars and even a casino. My room was extremely comfortable, and the infinity pool is a stunning highlight with beautiful views. The breakfast buffet offers an enormous variety of options, and the staff were consistently friendly and welcoming. I also had dinner at Bistro des Marées, where both the service and the quality of the dishes were excellent. One of the most memorable experiences was the afternoon tea. A unique moment with panoramic city views and a refined selection of high-quality items. Highly recommended for anyone visiting Colombo!

Dear Cinnamon Life City of Dreams Hotel Team, We would like to sincerely thank all of you for the wonderful and unforgettable experience we had during our stay. The hotel is absolutely amazing — modern, beautiful, and perfectly designed in every detail. The rooms are very spacious and comfortable, with a breathtaking view of the Indian Ocean that truly takes your breath away. A very special thank you to the entire staff: all of you are young, professional, friendly, and always ready to help with a smile. You made us feel welcome and cared for at all times. We would also like to give a special mention to the pool staff, especially Mr. Thisara, who was extremely kind, polite, and helpful. He explained everything about the hotel and its facilities with great professionalism and warmth. The whole complex is beautiful, with great shopping and leisure options, and we truly enjoyed every moment of our stay. This has been a truly memorable experience, and we will definitely return again to spend more time and enjoy everything even more. Thank you once again to everyone for your kindness and hospitality. With our warmest regards, ⭐ 10/10 – Highly recommended

We booked the dinner buffet for our family group of 10 at Cinnamon Life, but unfortunately it did not meet our expectations. Considering it is a 6-star hotel, the buffet did not offer the value or quality we were expecting when compared to other 5-star hotel buffet dinners. The food was not particularly tasty, and the variety was quite limited. While there were one or two new or interesting items, most of the spread felt repetitive. Even the dessert section lacked variety, with mainly different flavors of cheesecake rather than a diverse selection. Overall, the experience did not justify the premium positioning of the hotel, and it was disappointing compared to other hotel options available around the area.

I’d like to congratulate and truly appreciate Bhāgya for her amazing service. She has been the main reason I became a Cinnamon Life member, and I also encouraged most of my friends, who are now Life members as well ,purely because of the experience she creates. I decided to spend Christmas Eve dinner at the Cuizine restaurant with my family and friends, and there were 13 of us altogether. I must also sincerely thank Eranda, who was exceptionally efficient in arranging a great table right in the center of the restaurant. The food was excellent, the ambiance was great, and the overall vibe was really enjoyable. The complimentary cake arranged by both Bhāgya and Eranda was such a sweet and thoughtful gesture, and we truly appreciated it. All in all, we had a wonderful experience at Cinnamon Life, and thanks to Bhāgya, for sure.

My stay at Cinnamon Life at City of Dreams was truly exceptional. The hotel combines modern luxury with outstanding service, making it one of the best accommodation experiences in Colombo. The rooms are spacious, beautifully designed, and offer breathtaking city and waterfront views. The staff are professional, attentive, and always willing to go the extra mile to ensure comfort and satisfaction. The facilities are world-class, including the restaurants, pool, and lobby areas, all kept to the highest standards. Its location is also perfect, providing easy access to shopping, attractions, and transportation. Overall, Cinnamon Life delivers a premium experience and is highly recommended for families, business travelers, and anyone looking for a memorable stay.