Citadines Apart'hotel Holborn-Covent Garden London

We booked the Citadines Holborn Covent Garden online and honestly I was a little nervous prior to arrival. Lots of hotels look great online and are not so great in person. The Citadines Holborn Covent Garden was AMAZING, starting with Isabella who checked us in and out. She was very welcoming, efficient and informative, even making sure we had a room with two beds rather than one (I was traveling with my daughter). The room was modern, stylish, and spotlessly clean and the kitchenette had everything we needed. Beds were super comfortable, and the wood look flooring was a real plus. There is breakfast available, a lounge area, and some quieter space if you want to work, read, etc. And all of the public spaces are aesthetically styled and super clean. The hotel was centrally located near Covent Garden, Oxford Street, etc and had a supermarket and restaurants within easy walking distance. Pricing was fair for such a beautiful hotel in such a great location. 5 plus stars and I highly recommend the Citadines Holborn Covent Garden!

Had a good stay for business here, great location. |Nice rooms with a small living area and kitchen. Makes a change to a standard hotel room - I liked this.||Nicely styled inside and clean and tidy.||The decor throughout the place is very modern and stylish.||Free coffee / water and working area a nice touch which I used during my stay.||Staff on the whole good but could be a little more friendly & forthcoming to help in my opinion, especially at breakfast time.||Good breakfast, fairly limited choice and a help yourself / buffet feel which is fine. Coffee machine needed a good clean though!||Again, staff quite frosty here was just ticked off a list and pointed to the food - not helpful on a first visit! ||Some hot items stock not checked and had run out - 30 mins wait etc. not the worst of problems but could be slicker.||Fairly early check out time of 11am in my opinion given the cost of the stay.||All in all a nice stay, would stay again and recommend.

Was very pleasantly surprised by this hotel! Stayed here on a work trip, due to proximity to the office. Location was good, right near Holborn station, with direct Tube line to the airport. Walking distance to Covent Garden and the Thames. Rooms are not only huge by London standards (due to apartment style), but are also beautifully appointed. Breakfast was small, but good quality. Service was casual but very friendly and helpful.

Positive: The studio room was super stylish, spotlessly clean, with comfortable beds, wood floors, a fully appointed kitchenette. Fantastic location, efficient check-in and helpful staff. Pricing is fair for everything they offer. Negative: ""

Great location, walking distance to many tourist sites. Across the street from Holborn tube station. Many grocery and restaurants available nearby. Great customer service. Since it is an apart-hotel, there is not daily housekeeping, but fresh towels, toilet rolls, and trash sacks are available any time in the laundry room. The kitchen is well-equipped and the refrigerator in a good size for a hotel. Laundry room was easy to use and the dryers work too! Good wifi. Good customer service.

One of the best accommodations we have ever been to. The location is superb, close to big supermarket, bookstore, restaurants and metro station (central and Piccadilly lines). Staff was nice but wasn’t able to provide all the help we were looking for. Please note there is no daily housekeeping … there is one round of housekeeping if you are staying more than a week. Or you have to pay extra to get housekeeping.

Fantastic stay, location , staff and room superb. First of all, very easy to get to from Euston station, it was a 5 minute bus ride. All staff professional, super friendly and welcoming. Room was very clean, well equipped and extremely quiet. Loved being able to cast streaming services on the tv. Ac/heating worked a dream. I stayed with my 2 small dogs who were made to feel most welcome and I will definitely stay here with them again. There is a park very close by, perfect if you have dogs. Early Bees coffee close by is very nice and also dog friendly (they have treats and water)

Would absolutely not hesitate to stay here again or recommend this hotel to others! The location is outstanding, and the staff are all friendly and helpful. The rooms have everything you may need, and we did not have an issue with noise from other guests. Looking forward to staying here or at other Citadines properties in the future!

Booked/requested two rooms, both with two twin beds. We were given two rooms with one double each at check-in. I returned to the front desk and explained that being 7-mo pregnant, I needed my own bed which is why we booked the two twins to begin with. The girl at the desk offered a rollaway/cot and claimed they were fully committed and had no rooms available with two beds in them. As I was insisting she find a way to make it comfortable and right, another staff member, Henock, intervened. He asked me to wait while he checked with housekeeping to get a room with two beds cleaned. Sure enough, about 20minutes later, we were moved to rooms with two beds. He was understanding, graceful and apologetic. Had he not stepped in when he did, we would have left the hotel. The first associate was less than helpful and not very kind. Everything else is average - comfortable, but by no means luxurious. They don't offer housekeeping/turndown service unless you stay a week or longer, which doesn't seem sensible.

Worst experience ever- made my reservation online where the property photos looked nice and clean. It is a scam! I checked in to realize the mold and grease stains everywhere in my room have been built up for years. Extremely disgusting! Went to the front desk in the morning to get help but a lady named Diane refused to talk claiming to be busy yet I could see her doing nothing through the glass door. What a disappointment. PS I paid more than if I were to stay at a Hyatt group hotel etc.

I ended up here for a night somewhat accidentally. My friend had booked it but had a family emergency so couldn't make it and it was non-refundable...so she put me on the booking! It's an apart'hotel offering studio and one bed suites. Looking at prices, it seems that a studio would run one approximately £210-£250/night midweek in October and a one bed apartment would be £311. I emailed re the change of occupier and Viviana was super helpful. I was still a bit nervous that it would all go horribly wrong prior to arrival though and was prepared to head back to Birmingham. As it happens, I somehow ended up with an upgrade to a one bed apartment which is something that simply never happens to me usually! The reception was warm and the girl I dealt with was very pleasant. In fact, everyone I encountered there was really friendly and helpful. It was refreshing! Location is great-pretty much across the road from Holborn tube exit onto High Holborn and surrounded by restaurants and shops. My room was #501. The one bed apartments consist of a kitchen cum living room, bedroom, bath, separate toilet and hall storage cupboard. It's well set up for self catering with microwave, hob, dishwasher, fridge, iron, ironing board etc. Wifi is free and fast. A huge TV in the living room has all the Freeview channels and there is a small TV in the bedroom too. Storage would be a bit tight for someone with any reasonable amount of baggage but there is a luggage room downstairs. I used it after checking out but would think it's available for residents too. The bed was comfy and I slept like the dead. There's a pull-out sofa bed in the living room so it would sleep 4 in total. Loved the free coffee downstairs in the lounge and the bowl of apples in the room. Continental breakfast probably isn't worth the price. There's a cute little gym to use and a laundry room so it would really be great for an extended stay (apart from the in-suite storage) Negatives: getting a bit worn-the plunger for my bathroom sink was broken and the sink drained very slowly. The mantel and lamp in the living room were quite dusty too-like a few week's worth. Not very encouraging and not what I would expect given the price. There also wasn't any shower gel in the bottle attached to the wall. Disappointing little details.

Hard to find much to like about this hotel. My room is cold - 58 degrees. All day the heating system has tried to make it warmer. Not much luck. The room is drab and dreary. Average bedding. Little natural light. The bathroom offers one bottle of "all over shampoo". No soap. No regular shampoo and conditioner. Flimsy towels. Shower head fell down repeatedly. A heated towel rack that after 30 minutes still offered no warming. A hair dryer that only blew cool air. Internet is spotty. A good coffee machine in the lobby! It's about $300 USD for a small room in Covent Garden area. Inexpensive for London. But I've stared at comparably priced London hotels that were much much better than this.

The rooms are not great. The cleaning schedule is limited which is okay, but whenever they are cleaned, they are not cleaned well. There was a stain on the carpet in the living room for god knows how long. The toilet is separate from the bathroom but has no sink or exhaust. You have to walk all the way to the bathroom to wash your hands. Quite disgusting! The shower has a terribly dirty shower curtain which keeps sticking to you when you shower. The shower itself is awful - it either scalds you or pelts you with cold water. The shower stall has mold spots. The room had a lot of internal noises which kept waking me up. The plusses: staff is friendly, the hotel is centrally located, breakfast fare is good. If you get a great price on the rooms and don't care about a lot of these issues, it could be a convenient stay.

If anyone qualifies to review this hotel, it's me. I stayed at the Citadines Apart-Hotel Holborn/Covent Garden for 6 weeks while studying abroad in London one summer not too long ago. It's very affordable, and it's right in the center of things. Walking distance to Covent Garden, Piccadilly Circus and countless pubs and restaurants, it wasn't the most luxurious, but I was happy where I was. Rooms are cleaned weekly. Breakfast out for you to grab each morning until 9AM. I hardly ever made that...did I mention London has a great pub/club/nightlife scene? When I did drag myself out of bed, they had eggs to boil, bread to toast and chocolate croissants to devour. And there was coffee. Essential. It's also literally right next door to Pizza Express. A London staple (at least for me while there). I wouldn't recommend staying here as long as I did, but it was pre-arranged through my university and was definitely good enough. My only real problem with the place came on my final night there. My flight back to San Francisco was canceled due to terrorists plotting to blow it (and several others) up over the Atlantic. [Yes, the reason you can no longer fly with large amounts of liquid, gel, etc.] Suffice it to say, the front desk staff found me an available room for two extra (unplanned) nights, but were incredibly rude about it when I was obviously a little freaked out. Assuming terrorists don't strike, I'd definitely recommend this Apart-Hotel.

Bathrooms in two rooms (the first was so bad they changed us) are disgusting and full of black mold. We were instructed to pack and they would change us again, instead they decided to just caulk over the worst of the mold, leave the rest and stick us with the same room. Thanks for wasting my time packing an entire family in the morning instead of enjoying the city. The tiled areas are disgusting, the toilets don't flush properly and a stench of stale urine in the loo. If the visible areas are this bad imagine how cleanly the bedding and carpet is.

Citadines Holborn-Covent garden is a very convenient hotel. Very well located, just 2-3minutes of walk to holborn subway. The neighbourhood is nice, starbucks, sainsburry's (supermarket), pizza express, krispy kreme, pharmacy. The room is clean ans tidy. Convenient is a fine world to describe It. Little kitchen. Dishwasher, small fridge. Sofa bed. Queen size bed. Small TV. Bath tube and separated toilet. It is good of you want to stay a few nights and want to be able to cook some food in your room.

A good hotel: a very good ubication, is near the tube (central line and picadilly line) and you can have breakfast at the hotel. In front the hotel you have a pharmacy and a supermarket. One of the problem is that the rooms are smaller.

Made me wait for my room, telling me and many other guest that their rooms would not be ready till 3:00 because of housekeeping. This is interesting since they don't clean the rooms every day, so unless the entire hotel emptied on the same day they wouldn't have the same challenge a hotel that does clean the rooms every day. They sent me an email a few days before my stay asking if I wanted early check in, and notwithstanding me responding that I did, here I sit in the lobby after being up over 24 hours waiting for a room.

Location great but poor value for money - almost $300 for one night in what felt like someone's office, with sweeping views of a very busy waste disposal facility.

I stayed here for business purposes last year. It was amazing! I really love the idea of having your own little apartment rather than staying in a hotel. The lobby of Citadines was really smart and had a great feel to it. Reception staff were very friendly. The apartment itself was large with a double bedroom, toilet, bathroom, living area and small kitchen. Everything was very comfy, clean and well kept. There was a TV and DVD player and the kitchen was fully stocked with all crockery and utensils. The apartements are ideally located on High Holborn, just opposite from the tube station with plenty of shops and restaurants around. It's a really nice area. Also available is room service - there's a menu in the apartment and you ring a central number, choosing food from a wide range of restaurants across London. It's then delivered to your door. Great value and I would recommend this Citadines to anyone.

Bouquets:Great location with Holborn station less than 5 mins walk away. Proximity to Covent Garden, Piccadilly Circus, supermarket, pharmacy, eateries like Kimchee (Korean), Starbucks, itsu (jap), pret a manger etc. onsite laundrette with dryer, free coffee making machine available 24/7, gym. Warm, friendly front desk. Brickbats: stayed here for 9 nights & wifi was hopeless; had to keep asking for password everyday cos apparently it resets itself every night. No housekeeping if you stay between 0-4 nights; it comes only on 4th night if u stay longer. Something to consider if you're the type who expects beds made and bins emptied. Be prepared to clear your own bins. Place is small for family of 4, even 2 adults, 2 older children as there's only 1 double bed in the bedroom and a narrow sofa bed in the narrow living room/ kitchenette. 1 toilet & 1 separate bathroom. Hardly any place to move if you have big luggage. Quite quiet but hallways can be noisy if people talk and walk past. Great place if location is important but better off getting 2 BR in hotel cos hard to share facilities among 4 people in an apartment without daily housekeeping.