Citadines Apart'hotel Michel Hamburg

Had a really pleasant stay at this hotel with my family. Was a really clean and nice experience, and at a great location with easy access to walk around the city. I'm glad we got a room at the back of the hotel, as the traffic outside was still briefly audible during the night/morning. Have nothing bad to say except that there was no bacon on the breakfast, and by this my kid (11 yrs) didn't want to eat anything because he was so disappointed (and I was also quite disappointed). Serving international breakfast with scramble eggs but no bacon is a big warning sign, when it comes to revisit or recommend a hotel to someone. A big plus for the free coffee which was really good, and the hot chocolate which my kid enjoyed very much.

Appreciated healthy breakfast options, cleanliness, kettle, safe, morning desk staff, comfortable bed & pillows, location walkable to sites. Waited about 30 minutes upon arrival for any staff to appear in lobby. With that, there could be security concerns as the front door was opening for anyone. Then was given room whose connection to TV was down & had light fixtures that didn't work making room too dark to do work. So had to repack everything & move. Moved to room on 1st floor off the 6 lane traffic on street. Despite the check in & room issues, they wanted to charge me more for a room off the street.

Nice hotel in the city center with everything in walking distance. Dog friendly, you have to pay a bit extra for the cleaning. Seeing a lovely dog package with treats is a very nice extra welcome present.

Perfect location for everything to be in reasonable walking distance.|Lovely modern rooms with free tea, coffee. Staff friendly and helpful. Overall a positive experience at this hotel. Best bits : safe free and easy to use, soundproofing cuts any road noise v good.

The hotel is well located and the rooms are adequately equipped. Unfortunately it is very dirty. Cobwebs, leftover food in the kitchen drawers, a burst glass bottle, i.e. broken glass, from other guests in the freezer. This is the second time we have stayed here in a year and the quality has clearly deteriorated. What a pity.

The hotel was clean, comfortable and centric. Everything we needed for a one night stay. Front desk were courteous and friendly. Coffee and tea free 24-7. Good price for|being at the center of|town. Walking distance to all the sights. Great stay!

The airconditioning does not work at night, and the rooms get extremely hot in summer.

Brilliant hotel! Very polite staff on the desk. Nice rooms, with essentially a full kitchen. The hotel is in a good location. Easy access from the underground station. The best feature of the whole hotel has to be the coffee machine, in the lobby area is a coffee machine that dispenses all types of coffee, hot chocolate, tea etc. All for free! 24/7! It was getting used constantly by guests, other hotels take note! Going out? Grab a coffee! Coming back in from the cold? Grab a coffee. Mugs or takeaway cups available. If you can’t tell I really appreciated this machine! Also there’s a tap right next to it that dispenses sparkling water, which got me hooked, I never liked it previously. I will come back to this hotel when I return to Hamburg, 100%!

This place robs you blind, it's been several years since I was robbed from this location. I still have not heard from their "investigation team."

Caution! WARNING! MONEY STOLEN! THIEVES!! The staff stole our money, over $6000 from our rooms! We had a wedding party in Hamburg and decided to stay in this hotel. All of our money was stolen, from multiple rooms. The hotel never acknowledged the fact that their employees stole. They did absolutely nothing to remedy the situation. This hotel robbed us. Even the children's money, as little as it was, was all stolen. They spared no one! Don't come here, your money and valuables will not be safe, not in their rooms or the safe they provide. When we contacted the manager, he yelled at us and was extremely unprofessional. Proof that they stole: The hotel has keycards where they can check who entered our rooms. But the hotel refused to show us the key card log history. The manager said he will give the login history to the police, however he never did. They needed to cover for the staff that stole. Their reluctance to show the login history instead of cooperating was shocking. There are so many hotels in Hamburg, go somewhere else where your stuff will be safe and your trip will not be ruined. This is the worst hotel we all have ever been to. Citadines is a terrible hotel chain with thieves and horrible management.

To All Yelpers: *Do yourself a favor by AVOIDING THIS PLACE* While traveling in Germany, my family and I stayed at this hotel and it was the worst experience. The hotel staff did not care to provide any sort of customer satisfaction. Prime example: I witnessed the hotel staff willingly giving out key cards to rooms without even checking the customer's identification to see if they are on the reservation. They just asked for the room number and then gave the key. How could anyone feel comfortable, safe, or secure after witnessing this?! To make matters worse, valuables went missing from our room. At the very end of our stay, we met with the manager of the hotel, which left a lasting impression of disgust. The audacity he had to bypass our complaint, rather leads straight to blame. The "prime representative" of this hotel lacks the qualities and characteristics to even call themselves a manager. It would be believed that as a guest of a hotel, you should be treated as if you were VIP, or at the very least, you should be treated with decency and respect as a purchasing customer. Unfortunately, this was not the case at Citadines. After the treatment received at Citadines, I would never stay at this hotel again, nor would I recommend it, and in-fact I am warning future travelers to avoid this place.

Outstanding! My wife & I were just passing through but needed a place for the evening and we loved this little apartment style room. Would definitely stay again!