Citadines Bastille Marais Paris

I enjoyed my five-night stay at the Citadines Bastille Marais. From the booking to my arrival and throughout, the staff was professional, friendly, and fun to work with. The clerk who helped me store my luggage until time for check-in was helpful and friendly. When I came back to check in, she looked at me and said, "I've never seen you before in my life." Her joking made me feel right at home. ||One of the lovely clerks (Juna) lent me her personal charger overnight when I didn't have what I needed for my phone. The ice cube machine in the lobby was such a treat as was the free coffee available all day. Guests were welcome to add milk to their coffee from the breakfast room, another treat! My room was clean and large, and I enjoyed coffee and wine on the terrace adjacent to my room. The kitchenette was well-stocked, and I was happy to have a place to heat up a meal when I was too tired to go out to a cafe. The location is terrific, next to the big market held on Sundays and Thursdays along the Richard Lenoir Boulevard, and close to two Metro stops. The short walk toward the Bastille gets you into the heart of the city with access to good bus service and close to the Place de Vosges, the Picasso Museum, several notable churches, and the Opera.

This hotel is conveniently located close to Bastille and both bus and subway stations. The staff at the front desk answered questions politely when asked. The hotel seems run down and not very clean. There were hand prints on the inside of the bathroom door from the previous guests and oddly enough both my room and the elevator had issues with mosquitoes. In the entire time I was there - no cleaning staff entered my room. My room had a kitchen but no effort was made to empty garbages in either the kitchen or bathroom. I know I am not alone in this - as I observed other people going to the front desk to ask for more toilet paper and bringing their garbage down to the lobby to ask where they might empty it. When I made my booking, I specifically requested a room away from the elevator, so naturally I had the closest room to the elevator possible. I realize Paris, like any big city in Europe, is expensive but I would not recommend this hotel to my family or friends. Make note if you decide to stay there, that the hotel offers breakfast at a cost double what one might pay within a block of where it is situated.

We need bigger size of the room and laundry machines, so we selected this hotel although we know the room is not amazing. Location is good, it’s near to 3 stations, very easy to take you to any where in Paris. With the price we pay, we think it worths the money!

No air conditioning. They have some kind of swamp cooler system, but even with it churning away in a darkened room all day at « 65F » , your room will be 78F+ at night. Also, One of two elevators not working, for days. The front desk people can be really rude at times, as well. Save yourself some grief & find good accommodation in Paris. It’s hard to go out touristing in the heat all day, only to come back to hot hotel room at night.

This hotel's location is truly magnificent, close to everywhere one might wish to see in Paris. It offers clean, spacious rooms with well-appointed kitchens. All that and warm hospitality to welcome one back after a delightful day of discovery. Highly recommended!!

I was disappointed. Spent extra for a Studio Deluxe with a balcony. The pictures looked nothing like reality. I actually pulled up the hotel site to see if my mind was playing tricks on me. The rooms are very dated (especially the bathroom) and the balcony was dirty. As others have mentioned, the AC worked very poorly if at all. Luckily, I travelled with a couple portable fans. Even the studio is small for two people. But I wouldn’t have minded the size if it was nice like the pictures. We had 5 hangers for two people for a week stay. Had the pre-checkin and requested extra hangers. Upon a second request, we were given 5 more. Oh, and no drawers, just a few shelves. The kitchenette was fine. It did have an iron and ironing board which was unexpected and nice. The area felt safe and convenient. Bastille Market was just a few steps away. Expensive, but ‘tis the season. I will not return. For the cost, I will likely try an Airbnb the next time. Laundry room was convenient, but costs 9 euro per load.

I booked Citadines because I was looking for a room to share with my daughter, so she could have a whole room for herself (the living room with the sofa bed), and it worked perfectly. Bear in mind that this is not a boutique hotel, but a very practical place to stay, including a small kitchen. The location is fine, a few steps from the coolest streets in Marais, and the Canal Saint-Martin leading to the Seine. Breakfast is Ok, and I did not mind not having room tidying since we only stayed for a couple of nights. The staff is friendly (we spoke French with them, I don't know if that would be the same in English).

While I used to love this hotel, their limitations on A/C have convinced to go somewhere else: in 2026 – the 4* Hotel Este, right by the Gare de l'Est. The reality is that if you’re from America & used to full-strength A/C, then DON’T come to Paris in August (or don’t stay @ this hotel)! While their A/C may be working – I was disappointed in how the room never cooled down to 21C (70F) when it’s 35C outside. Maybe all hotels in Paris have this problem, but I’m planning on upgrading next year!

Stayed here for a couple consecutive nights on 2 separate pre-paid bookings, booked direct and it was merely a mediocre experience. Found out the hard way, during the heatwave, that only certain hotels in Paris are air-conditioned, even within a same brand... The best part about the stay was that the property is air conditioned, although somewhat dated and needing some refurbishment... Check-in was slightly bumpy, initially being offered a room with a broken A/C, before being upgraded to a Deluxe Studio, featuring a balcony, supposedly due to having status with ASR. The studio itself is dated, and in need of either some deep cleaning and/or remodeling. The first studio had a weak A/C unit and the 2nd studio had a strong A/C. Water pressure in the shower was excellent, although the drain was a touch finnicky. Towels were on the thinner side. The mattress was on the firmer side and provided a great nights rest. My studio ended up with 2 twins (instead of a double or queen), which was fine, which meant more space for my carry on! The kitchen was extremely dated, although well-equipped, including a dishwasher, hood, crockery, fridge, and microwave. A kitchenette is a phenomenal way to get additional square footage, in an otherwise tight hotel room! There was a complimentary espresso maker in the lobby along with a laundry room that can be operated by the WeWash app. Breakfast was available for a fee. There are numerous bakeries and grocery stores within walking distance to get breakfast! The Metro is also merely a few minutes away by foot!

Paris is expensive. If you're like me, you probably want to be spending all your cash on delicious things to eat, fun things to do, and your lady (because you don't really bring anything else to the table). So check the Citadines out. It's not only affordable, but it comes with a little kitchen as well. We didn't do much cooking, but having a fridge means you can get yourself some breakfasty things at a nearby grocer and then you're only eating out 6 or 7 meals a day, as opposed to 8 or 9. It's clean and sunny, the shower works and the bed is decently comfortable. There's wi/fi in the lobby and an ethernet cable in the room. It's located in the Marais, which I love. And since the rate is not too bad at all, I'd definitely recommend it. Godspeed.

Horrible experience. The AC was broken during the Paris heatwave and the staff did nothing to resolve it. When we opened the window to try and help the temp in the room. The street noise was terrible. Long time at check in as the one person who was available spent the whole time arguing with another customer. Stay anywhere else.

Lovely place. Makes you feel at home. Friendly. Stayed 13 nights. Good location. Full kitchen

We're staying here with parents and it is fabulous - room is clean and comes with a kitchen, dishwasher and half the price of staying in a real "Hotel" Paris is pretty expensive and the idea of being to able to buy breakfast and dinner at the monoprix and eat in your room is not only fun but is 1/4 of the price. Decent Chablis and Bordeaux are around 6 or 7 Euros - the bread is out of this world - just watch out for the Americans and the unpasteurized cheese. Bastille has great connections for the metro and there is even a Metro - Breguet Sabin that is directly outside the building. The place is clean - free internet in the roo although their wireless is only available in the lobby. If you're thinkingof coming to Paris and staying with close friends or family - I cannot recommend Citadines - and this location highly enough!

I have never stayed somewhere with worse customer service. My toilet was overflowing and when I went down to the desk at 7:30 PM to request help, they told me that they had no maintenance workers on staff. I asked if they had a plunger to clean up myself, and of course they did not have one that I could use. I am currently in a hotel that I payed a substantial amount of money for with no toilet to use. It is ridiculous.

Stayed in Paris for 6 nights with a large group of college students. The front desk was always very helpful and surprisingly not very annoyed with us with our inability to speak French, being extremely loud at late hours, or when asking them to order us pizza at 2 in the morning. The hotel provides umbrellas which is nice because it rained half the days I was in Paris. The hotel is also located next to the metro echo his convenient but if you would rather walk everywhere it's a little slow by foot traffic, about a half hour away from the notre dame and maybe a little more than an hour to the Eiffel Tower

We stayed here recently on a long weekend in Paris after being placed here by Delta Vacations (we spent miles), and for the price, it was great. You should know that for better or worse, it is not a typical aged European hotel - it seems to be relatively new, and it's a very modern-style lobby that I would equate with a Courtyard hotel in the U.S. The rooms are not huge by any means, but they're also a little bigger than you might expect for a budget hotel in Paris. Ours had a bed alcove, room for a TV stand and a large writing desk, a small kitchenette "room", and a fairly large bathroom (again, by cheaper European standards). The staff speak many languages, there's free wired and wireless Internet, and there's an available continental breakfast (though at 12 or 14 Euro, I don't think it's worth it when there are plenty of cafes nearby). Maid service is optional and costs more, which was fine for us - we weren't staying long enough to require fresh linens, and not having to worry about when the maid wants to get in while you're on vacation is kind of freeing. The location is good - it's not terribly near to many classic tourist attractions (unless you count the Opera and the Bastille Place), but the Breguet Sabin metro stop is across the street, and Bastille (a short walk away) connects to even more lines. It's about a 20 minute stroll south to the river and the Latin Quarter, and Ile de la Cite, Notre Dame, etc, would be only another ten minutes or so. A short walk to the northwest is the charming market area of Enfants Rouges, and to the southwest is Les Rosiers - our favorite part of Paris and home to some of the world's best falafel, believe it or not - the Hotel de Ville, and, beyond that, Les Halles. Overall, if you're on a budget yet don't want a dingy closet of a room, I'd strongly recommend this place in Paris.