Citadines Connect Sydney Airport

Great location, easy walking distance from domestic airport. Excellent room - we stayed in a ‘First class room’ for my husband, 17yr old daughter and I when enroute to Singapore. Sizeable room, very comfortable pillows/King size bed and large king single plus couch and desk. Huge bathroom with bath and shower. Casual Cafe/bar until 9pm and quite a good variety of vending machine food and essentials such as toiletries etc. great views of the airport and beyond. 10min taxi to international terminal. Would recommend and stay again.

Great place to spend an overnight layover. In walking distance from domestic terminal (if you don’t carry a ton of luggage and don’t mind a little walk to stretch the legs). The rooms are very basic but clean. Very small breakfast buffet. Shuttle service or uber are the same price and can bring you to and from all terminals.

Amazing little gem of a hotel! Perfect for travellers, business or airline enthusiasts! Positioned overlooking the runway of Sydney airport with awesome views of the planes coming and going! The penthouse cafe/bar/restaurant is a super cool space with heaps of comfy seating, lounges and hammocks with great coffee and snack options. Good wine at great prices! And the room… lush comfy bed and bedding, modern, clean room and bathroom! A few extra clothes hangers would be good but we didn’t ask - I have no doubt they would have delivered more to our room as ice and other requests were not a problem! Great gym and pool on premises! Perfect place to stay for accessing early flights in/out of Sydney! Staff were awesome and all so helpful! Highly recommmend!!!!

Stayed here two nights as we had a late flight coming into sydney and did not feel like finding a decent place to stay on the 30th of Dec in CBD. Ended up being so so so happy. Such a nice hotel, nice staff. Room was spacious and comfortable. Felt like luxury at an affordable price. One note: the breakfast is kinda mid. Not really options and expensive for what it is. Coffee made with a smile and the view from the lounge made up for it though.

Hotel was a bit worn in terms of dirty room floor, worn out items in the bathroom and hallways. You can walk from terminal 2 if you want which is nice; sidewalk the entire way. View from the top floor lobby is stunning of the airport runways; you could just have a drink up there and not stay. Room was quiet and the bed was good. I'd probably stay again but they need a deep clean.

Location is great for traveling. Courtesy bus very Handy and reasonably priced. 10-15 mins from International Airport, 5 from domestic. There is no restaurant as such or room service, but there is a kitchen with pre-made meals for sale. Rooms are nice and modern, very clean but on the smaller side. If you travel with a lot of luggage it would be a squeeze.

Deep dissatisfaction with the check-in experience and overall stay I encountered at this hotel, which regrettably was one of the worst I have ever had. Upon arriving early in the morning, well before the standard check-in time, I explained my need for a quiet space to settle and conduct online work meetings. Unfortunately, the front desk staff member, Ari, rudely dismissed my request, stating that no such space was available. I was taken aback by his cold and unwelcoming attitude, especially as I had hoped for at least some basic assistance, such as a recommendation for a nearby café or business area, which one would expect for a business traveler. When I inquired further about the hotel's café or business center, Ari pointed me to a location behind the elevator walls but without any additional guidance. I then walked towards the cafe, and in contrast, the café staff greeted me warmly, highlighting a stark difference in hospitality within the same premises. After settling at the café and clarifying about the business rooms, I was informed I needed to return to the front desk to book these. Upon returning, Ari initially told me no rooms were available due to cleaning, but only after my insistence did he involve the café staff to assist. The difficulties continued at check-in where Ari appeared visibly disgruntled, initially unable to locate my payment despite my showing the invoice and explaining it was prepaid. His ongoing rudeness compelled me to escalate the matter to a manager, which then resulted in a gesture of two drink coupons. Additionally, the room assigned to me was ok only, with some tiny flies in the toilet, stained walls and carpet, and a long strand hair on the pillow. I was there on business, for only a night, and by then I honestly can't be bothered. Great location from the airport, can't say the same about the (non)-service. There are plenty of options around, take your money elsewhere.

Usually, travellers choose to stay in the hotels near the airport, which may be in time with the flight; but for us, it’s mainly for visiting our family who lives in the city centre. Because the hotels in the city centre were very expensive during the time we visited, do we chose to stay in the airport area and we picked this hotel in Mascot. The check-in counter of this hotel is on the top floor, and the restaurant and bar are all on this floor. Be sure you spend sometime visiting the cafe on this floor as the view is so good. Check-in was fast. If you need to park your car like us, you also need to pay for parking here. It costs 35 Australian dollars per night. The room is nice and clean and we stayed for three nights. The next day, we found that there was no room cleaning service, so we called the front desk to inquire. As a result, if we found out that if you want your room to be serviced, you need to inform the front desk to arrange it. Everyone who stay for more than one night and need this service should pay attention to this. The price per night does not include breakfast, but the price is still cheaper than other hotels near the airport. In addition, it is not too far from the railway station, and it is convenient to go to the city. Give it a try if you are looking for staying in Mascot.