Dhiya R.
Google
I checked in at around 3am and had one of the worst experiences I’ve ever had at a 4-star hotel. I parked my car and tried to take the lift up to the lobby, but the lift door was locked and required the front desk to unlock it via intercom. I pressed the intercom more than 10 times and even called the hotel directly many times, but no one answered.
I eventually had to walk around the carpark to find another exit to reach the lobby. When I finally got to the lobby entrance, I saw a hotel staff member standing outside smoking. I told him that I had called the intercom and the hotel phone multiple times but no one responded. His reply was extremely rude — he said, “I’m outside here, I won’t hear the phone or intercom.”
When I questioned why he was speaking so rudely, he replied, “I’m helping you check in now, right?” The attitude was unacceptable. During check-in, he handed me the room key without writing the room number. When I asked for the room number, he told me to write it myself because “that’s not his job.” He claimed he was the night shift guard assisting the front desk.
I am a Gold ASR member and stay at ASR hotels almost every week, and this is by far the worst and most unprofessional service I have ever experienced. I cannot believe a 4-star hotel would hire staff who treat guests this way.
