Citadines on Bourke Melbourne

The hotel is in such a great location. Lots of restaurants nearby and a tram stop right in front. The front desk staff were super nice. The room was quite spacious compared to other hotels in the same price range. It also had a small kitchen area where you can cook. Overall, I was really impressed and would definitely stay here again if I come back to Melbourne.

My family and I enjoyed our recent stay at Citadines on Burke Melbourne. The standout positives were:1. Staff Service: Check-in was excellent. The staff were warm, professional, and very helpful, setting a welcoming tone immediately.2. Room Size: Plenty of room for luggage and for everyone to move around without feeling cramped.3. Bathroom Amenities: The provided toiletries were nice quality and appreciated.Items for improvements:The spaciousness makes this hotel ideal for families. However, to make them truly perfect for families like ours, I'd suggest the management consider offering some room options with two queen-size beds to enhance comfort and sleep quality for parents and children sharing the room.Despite this suggestion, we had a very comfortable and pleasant stay thanks to the great service, ample space, and good facilities. We would definitely consider staying again.

The hotel was in a really good central location and the staff were absolutely exceptional. They were extremely polite and helpful, stored my expensive equipment in a safe room away from general luggage during the day and were happy for me to work from their lobby for a few hours in the afternoon. The hotel itself has a great little pool and gym complex that isn't flash but gets the job done and is well maintained. The rooms are large and comfortable! Would stay again.

Great hotel. Everything was awesome. Staff were fantastic, especially Dilon (may have been spelled Dylan) was so friendly and funny at check-in. Stayed here in 2024. Spacious rooms. Everything worked well. The hotel is nearby the historic town center and I was able to walk everywhere. Train station and trams nearby. Plenty of food options. Melbourne is lovely when you stay in this part of town. I noticed may asian tourists stay here.

Great location, close to transport with a tram at the entrance. Rooms facilities were great. Rooms were quiet and beds comfy. Daniel at reception was exceptional, very competent, friendly and helpful, never had such brilliant service from reception at any other motel in my life, he goes over and above to assist. Will stay whenever im in Melbourne again for sure.

Room is big bit it is strange to have the vanity with sink outside of the bathroom. And there is no table top to put your stuff in the bathroom. Towel rack is above the toilet bowl, which I though was unhygienic. Front desk was very helpful, friendly and warm. They would go all out to service you. Kudos to the team who manned the front desk throughout my stay. Location is convenient. There is a tram station right in front of the hotel, which makes travelling easy.

The receptionist (a woman) didn’t do a good service and no clear communication at all. When I first went to the desk, I was told the room wasn’t ready, but it didn’t seem like she even checked properly. I thought I had already checked in and just needed to wait for the room. When I asked her to let me know when it was ready, she just said, “Can’t guarantee, but okay.” Later I realized I hadn’t actually been checked in yet, and she didn’t tell me I needed to come back and do the process again. I was expecting her to let me know and I just wait and wait and wait. While actually she never intend to inform me the room is ready or not. So disappointing service. There were no clear instructions, which was frustrating, especially since we were all tired after a long flight. If the room is ready early, it would be nice to just let guests check in, especially when guests clearly exhausted. On the bright side, Daniel helped me check in at the end, and he was great, friendly, understanding, and really made the process smooth. I wish the rest of the team could be more like Daniel. The room is quite spacious and clean. Just the window has no view.

Very good location and convenience, and many restaurant nearby, not far away from China town. The room was acceptable, only that the space adjacent to washing basin was very narrow, we could not put anything next to the washing nasin. Also, the rubbish bin was very small and they did not provide the room cleaning service everyday, seems once per two days.

The first thing to mention about Citadines is that it is located in one of the best spots in Melbourne CBD. Bourke Street is central and close to many restaurants and shopping districts. Transport is easily accessible with a tram stop located just out the front to take advantage of the City free CBD zone. Citadines staff are very friendly and helpful. I felt at home and all enquiries where dealt with a professional manner. The front lobby area is fitted out with lounges, TV and some Mac desktops. The apartment room I stayed in was very comfortable. Great size, with a bedroom, bathroom, separate toilet, lounge area and kitchen. This was a lot bigger than I expected. There was a great view from the windows. I think the only fault I can pick is that the windows did not open. However, there was an air conditioner that I used to help freshen up the room. Bathroom: was clean and there were plenty of extra towels, soap, hair dryer, shower cap and tissues to use. The soap, shampoo and conditioner were really lovely and smelt if citrus. Kitchen: was full of cooking utensils, crockery and cutlery. The fridge was a great size if you are planning a long stay. Also available was a hot plate and dishwasher. It felt like my kitchen at home! Bedroom: was clean and comfortable. Good mattress and extra linen, blanket, pillow available. A phone, alarm clock, iron, ironing board and safe were available to use. There was a television was set up in the bedroom which was great after a hard day of work. Lounge: fitted out with a television, couch, coffee table and study desk. For those travelling to Melbourne CBD for work this is ideal. When I return to Melbourne again I will book here again.

This is my favourite high quality serviced apartments in this side of the city. We've stayed here a few times and it's always a relaxed and seamless experience at every check-in. The rooms are clean, including the modern bathrooms and toilets. The beds are comfortable with medium support and abundant good quality sheets. Other facilities are also above average and the wifi is always strong and reliable. Lifts are also efficient. The rooms where we've so far stayed in had gorgeous views of the city. There's also a convenient tram stop at the front. The lobby is spacious and welcoming, whilst at the same time not pretentious. There are Apple computers where you may also do your printing. Staff courtesy is prevalent and good service has always been available at Reception. I can't wait for the next check-in!

I very recently stayed at Citadines on Bourke for 6 nights with my husband. We booked an Executive studio room which was up on level 22. Our overall experience was great. At the price we got this place for, i was certainly not expecting much, and was pleasantly surprised. Our room was spacious for a studio, and had a kitchenette at the entry way which was well stocked, a couch/coffee table, large screen tv, sound system with ipod dock, a moderate sized cupboard that had iron/ironing board (ok this cupboard could have been bigger), and an ensuite that had a very large shower. There was no bath, which we didnt really care about, and the bathroom sink was oddly located just outside the bathroom, but we didnt have any issue with this. The lobby area was large with very comfortable couch seating, free nespresso pod machines, apple imacs and printer available for guests to use. There was a pool on one of the lower floors but we didnt check this out - its melbourne! too cold for swimming! There was no washing machine/dryer in the room, but a communal launderette located on each floor works fine for guests. Great location as well with a short walk to Bourke st mall, flinders lane and a tram stop which goes to the very cool Smith St area in Collingwood/Fitzroy right at the door. The best part - free wifi that works really well in the rooms! I am totally sick of paying a ridiculous amount for wifi at larger hotels. Only niggly issue - they charged our credit card twice accidentally, but once we chucked a tiny tanty about it and got on the phone to said credit card company, this was immediately rectified and desk staff were very helpful and nice about it.

Maybe I've been spoiled by The Meriton (both in Sydney and in Brisbane) but the Citadines really doesn't measure up. The deluxe studio was small with no coffee maker or press, no broom, no hooks on doors to hang things, no washer/dryer in the apartment, little storage/closet space. Really not a good place at all. The location is excellent - but the apartment itself was sorely lacking.