Citadines on Bourke Melbourne

Great location. I would say the hotel is cheap and cheerful though! You get what you pay for I guess! The rooms were fine and smart. Could have done with a bit of a deeper clean. Lots of dust in crevices and skirting boards. The rooms are not sound proof at all… you can hear peoples conversations as you walk past. Bed and pillow comfy though! On one day we put a do not disturb on our door as we didn’t want our room made up as we were only there 2 nights, but housekeeping ignored that and entered the room anyway when we weren’t there, which I didn’t love in going to be honest.

Not your average hotel, looks like an apartment building as you enter. I picked a very busy time of year to stay as most guests where like me, there for the ACDC concert. No early check in but a smooth one. Warm and friendly.The room was spacious and had a kitchenett area.Nice comfry bed and couch. Huge shower. Great water pressure, fast hot water. Wifi great. Great location. Tram stop right outside hotel. Train station 5 minutes walk. Was suprised how quiet it was at night for a hotel on such a busy spot. Highy recommend people stay there

Excellent location, tram stop out front,short walk to Parliament Station, surrounded by all sorts of eateries. Friendly, helpful and efficient staff greet you, I even received a room upgrade. Spacious apartment, everything you need and free wifi, Gym, Sauna and pool for the energetic. Highly recommend this hotel and I’ve already booked again

Melbourne is full of great hotels - this isn't one of them. Our experience at this hotel was terrible. The photos of the room bear little resemblance to the actual room - when we complained to reception staff they swapped us to a slightly better room. However, the rooms are dated, cramped, the shower is dirty and the furnishings are sparse and cheap. When we checked-in to the room there were no toilet rolls, no toiletries in the dispensers, and no milk in the fridge. We asked that this be corrected when we were out all of the following day - when we returned the next night, they hadn't been corrected. The following night we returned and were still waiting on the dispensers being filled. For the price that we paid for this room, we could have, and should have, enjoyed a far better service. There is absolutely no chance that we will ever come back to this hotel. Avoid at all costs - rip off.

Excellent hotel. The staff are friendly and helpful. Rooms are modern and clean. The pool is a nice surprise. Hint. Limited on site parking. So book ahead. Or there are plenty of local options for parking as well.

Upon first entering the room, my experience was immediately marred by the sight of a damp, stained tissue already sitting on the table. I promptly contacted the front desk to report the issue, and they assured me that someone would be right up to address it. However, after waiting for a considerable amount of time with no one arriving, I had to go down to the reception myself. A staff member from the front desk did eventually come up to assist with the cleaning. Their solution, however, was simply to dispose of the tissue in my room's own trash bin. While I understand that hotels can be busy and that changing rooms during peak hours can be difficult—a situation my companion and I accepted without further fuss—this was only the beginning of our concerns. Our acceptance was tested further when we later discovered a half-opened carton of fresh milk inside the refrigerator. It is baffling how the housekeeping staff could have overlooked such a thing. It raises serious questions about the thoroughness of their cleaning protocols, especially given the initial issue we had already reported. Beyond the cleanliness lapses, the overall condition of the room felt aged and poorly maintained. A particularly concerning detail was the showerhead, which was merely held in place with a piece of adhesive tape. Furthermore, its mounting was so loose that it could not be fixed in position at all, making for a frustrating and awkward showering experience. In summary, between the uncleaned table, the forgotten food item in the fridge, and the general state of disrepair, this stay was far from satisfactory. The experience simply did not meet the basic expectations of comfort and hygiene.

​The staff and location were decent, but I was very disappointed with the room's condition. First, the lighting in the room was very dim, which made the stay quite uncomfortable. ​More importantly, the kitchen hygiene was unacceptable. Since I needed to use the kitchen frequently, I was shocked to find that the utensils—such as spatulas and ladles—were not cleaned at all. There was visible food residue from previous guests left on them, which was disgusting. ​When I raised this issue at the front desk, the staff simply gave us some dishwasher powder and told us to wash them ourselves. However, the dishwasher in our room was heavily rusted, so we didn't feel safe using it. We had no choice but to hand-wash everything and use boiling water to sanitize them. ​Given the poor lighting and the hygiene issues, I would not recommend staying here. Management must ensure that all kitchen utensils and the interior of the dishwasher are thoroughly inspected and cleaned for future guests.

The hotel is in a very good location, right in the CBD. It's just a few steps to the tram, and only a 4-5 minute walk to Chinatown, with many restaurants nearby. The lobby is comfortable, with sofas for relaxation. Since it's Christmas, there’s a Christmas tree in the lobby that creates a festive atmosphere, along with a pleasant aroma in the air. The hotel staff was polite; since we stayed for three nights, on the day we checked in, there was only one set of toiletries in the room, which was not enough for two girls with long hair. However, when we asked the staff for more, they were very polite and provided several extra bottles at once! The lighting in the room is quite dim, and the view outside is of the office building across the street. The bed is very comfortable, and the overall cleanliness is good. I fell asleep on the sofa, but as an Asian, I found the lack of a handheld shower in the bathroom quite inconvenient. However, I suppose I have to adapt to the local culture! I had previously seen some reviews mentioning dust and dirt, but I didn’t notice any this time. When we checked in, we were informed that if we needed our room cleaned, we should call before 10 AM. Since we didn’t need cleaning, we didn’t call; however, it was strange that when we returned to our room, we found they had already cleaned it. I also don’t understand why they moved my pajamas from the bed to my suitcase; it would have been fine to leave them in place, as my suitcase is dirty! We didn’t have the opportunity to use the kitchen, but I noticed that it’s well-equipped with cups, cutlery, and even a dishwasher, which is very convenient! It would have been even better if there were a washing machine and dryer in the room!

The first thing to mention about Citadines is that it is located in one of the best spots in Melbourne CBD. Bourke Street is central and close to many restaurants and shopping districts. Transport is easily accessible with a tram stop located just out the front to take advantage of the City free CBD zone. Citadines staff are very friendly and helpful. I felt at home and all enquiries where dealt with a professional manner. The front lobby area is fitted out with lounges, TV and some Mac desktops. The apartment room I stayed in was very comfortable. Great size, with a bedroom, bathroom, separate toilet, lounge area and kitchen. This was a lot bigger than I expected. There was a great view from the windows. I think the only fault I can pick is that the windows did not open. However, there was an air conditioner that I used to help freshen up the room. Bathroom: was clean and there were plenty of extra towels, soap, hair dryer, shower cap and tissues to use. The soap, shampoo and conditioner were really lovely and smelt if citrus. Kitchen: was full of cooking utensils, crockery and cutlery. The fridge was a great size if you are planning a long stay. Also available was a hot plate and dishwasher. It felt like my kitchen at home! Bedroom: was clean and comfortable. Good mattress and extra linen, blanket, pillow available. A phone, alarm clock, iron, ironing board and safe were available to use. There was a television was set up in the bedroom which was great after a hard day of work. Lounge: fitted out with a television, couch, coffee table and study desk. For those travelling to Melbourne CBD for work this is ideal. When I return to Melbourne again I will book here again.

I very recently stayed at Citadines on Bourke for 6 nights with my husband. We booked an Executive studio room which was up on level 22. Our overall experience was great. At the price we got this place for, i was certainly not expecting much, and was pleasantly surprised. Our room was spacious for a studio, and had a kitchenette at the entry way which was well stocked, a couch/coffee table, large screen tv, sound system with ipod dock, a moderate sized cupboard that had iron/ironing board (ok this cupboard could have been bigger), and an ensuite that had a very large shower. There was no bath, which we didnt really care about, and the bathroom sink was oddly located just outside the bathroom, but we didnt have any issue with this. The lobby area was large with very comfortable couch seating, free nespresso pod machines, apple imacs and printer available for guests to use. There was a pool on one of the lower floors but we didnt check this out - its melbourne! too cold for swimming! There was no washing machine/dryer in the room, but a communal launderette located on each floor works fine for guests. Great location as well with a short walk to Bourke st mall, flinders lane and a tram stop which goes to the very cool Smith St area in Collingwood/Fitzroy right at the door. The best part - free wifi that works really well in the rooms! I am totally sick of paying a ridiculous amount for wifi at larger hotels. Only niggly issue - they charged our credit card twice accidentally, but once we chucked a tiny tanty about it and got on the phone to said credit card company, this was immediately rectified and desk staff were very helpful and nice about it.

This is my favourite high quality serviced apartments in this side of the city. We've stayed here a few times and it's always a relaxed and seamless experience at every check-in. The rooms are clean, including the modern bathrooms and toilets. The beds are comfortable with medium support and abundant good quality sheets. Other facilities are also above average and the wifi is always strong and reliable. Lifts are also efficient. The rooms where we've so far stayed in had gorgeous views of the city. There's also a convenient tram stop at the front. The lobby is spacious and welcoming, whilst at the same time not pretentious. There are Apple computers where you may also do your printing. Staff courtesy is prevalent and good service has always been available at Reception. I can't wait for the next check-in!

Maybe I've been spoiled by The Meriton (both in Sydney and in Brisbane) but the Citadines really doesn't measure up. The deluxe studio was small with no coffee maker or press, no broom, no hooks on doors to hang things, no washer/dryer in the apartment, little storage/closet space. Really not a good place at all. The location is excellent - but the apartment itself was sorely lacking.