Citizen Hotel

I recently stayed at Citizen Hotel in Mumbai and had a mixed experience. I want to sincerely commend the junior trainee staff at the hotel. From housekeeping to room service and especially the restaurant staff, every member of the junior team went above and beyond to ensure a pleasant stay. They were courteous, attentive, and genuinely eager to help—qualities that truly stood out and helped restore some faith in the overall hospitality of the establishment. While the front desk experience left much to be desired, the efforts of the junior staff made a meaningful difference. Management should take note: training and accountability at the reception level is urgently needed, but the junior team is doing an exceptional job and deserves recognition. During the checkout process I was extremely disappointed by the behaviour of the receptionist (who wears a saree looks like she is over 40s ) when I requested for some cash change to tip the concierge. The attitude was dismissive and unwelcoming, and I felt more like an inconvenience than a guest. This kind of impression can really set the tone, and in this case, ended things off on a sour note. Would I stay again? Possibly—if improvements are made at the front desk. But I certainly appreciate the hard work and kindness shown by the rest of the staff.

The only good thing about this hotel is it's location. Rooms are very average and small in size. Cleanliness is also average. The spread jn breakfast buffet was below average..... very few dishes and taste left a lot to be desired. Few dishes that I ordered for dinner were decent. The thing that really put me off was the staff behaviour in the restaurant......they were rude to the extent of telling guests to read the menu properly and deciding before ordering drinks..... never heard of such a comment by a waiter in the hospitality industry.

I had a very disappointing experience with Hotel Citizen and Ixigo. I requested a date change for my booking, but both the hotel reception staff and Ixigo customer care were completely uncooperative. They refused to help and showed no concern for customer satisfaction. I felt ignored and helpless. This kind of service is unacceptable. I will not recommend this hotel or booking through Ixigo to anyone. After so many conversions to Hotel reception staff and Ixigo customercare , I had a disappointing experience with Hotel Citizen regarding a simple date change request. While Ixigo customer care was responsive and tried to help, the hotel staff were very uncooperative and refused to adjust the booking, even after repeated requests. Their attitude was poor and lacked basic customer service. Would not recommend this hotel if you’re expecting any flexibility or professional support from the staff.

I recently visited and stayed here for 2days. Only expect the location, junior service persons and restaurant stuffs nothing is satisfactory as per the cost. Room: extremely small and suffocating and having no noise cancellation system Management: worst management stuffs and receptionists. Every senior management stuff was so rude and manner less as if we are staying here for free. I had one of the worst and embarrassing moment… i was standing close to my partner and we had our own group of friends, we were eating and drinking then the manager of the restaurant came and asked to sit properly like I cant stand close to my partners chaire and i have to sit on my own chair. Its a beach side location, everyone was there in vacation and mostly with there partners and everything was so normal then we didn’t find any logic on his comment, and it was like being a old age person he was having the issue. This kind old aged stuffs should never keep in this kind of location or hotels. We ordered 2 water bottle and they charged us 140rs almost for one 20rs bottle. Wifi was useless. AC wasn’t working properly. And again this is the 1st time we have experienced such pathetic management stuff in such big and expensive hotel. Will recommend others to get other beach side hotels rather than this and we will at least never stay in this hotel again.

We chose this place for a birthday staycation mainly because of its beachside location. We booked directly with them, but the process wasn’t smooth — we were asked to pay an advance immediately, or else the rates would change by the next day. Trying to get in touch with the staff was frustrating, as our calls often went unanswered. After paying the advance, we checked in the next day and were greeted by a rather unfriendly staff member. When we mentioned it was a birthday and asked about any possible upgrade or special gesture, she simply quoted additional charges for everything ,no courtesy or warmth. While the room itself was clean and compact, the biggest letdown was the view or lack of it. The windows were permanently sealed shut, supposedly to keep sand out, which completely defeated the purpose of choosing a beachside property. Thankfully, the housekeeping staff were polite and helpful, which was one of the few positives. Overall, I wouldn’t recommend this place for a staycation. The reservation staff were rude, the pricing is close to that of a 5-star hotel, yet no breakfast was included, and even a basic bottle of water was charged at ₹118. Nothing about the experience lived up to expectations.

I’m completely disappointed with my stay at this hotel. The reception staff—especially the female staff—were extremely rude and unprofessional. It was clear they lacked proper training in customer service. The rooms are unbelievably small, more like matchboxes, and definitely not worth the high price they charge. The Wi-Fi barely works, and on top of everything, they add taxes to almost every service. Apart from the convenient location, there is nothing else to appreciate about this place. I would not recommend staying here.

I stay there around 4 days. Rooms are small. Otherwise food, location, service are really loved. Would like to stay there again.

House keeping don't come to clean washroom despite 10 calls , they say we are cleaning ohher rooms, your room turn will come later. Such service standard and attitude. Female housekeeping staff is the worst.