Citizen Hotel

****Citizen Hotel**** Had a fantastic experience staying at Citizen Hotel. Right from check-in, the hospitality was warm & welcoming. The security guards, every staff were extremely courteous and made us feel comfortable from the moment we arrived. Our request for interconnected rooms was arranged perfectly, which made our stay convenient for family. Rooms were clean, well maintained and room service was prompt and efficient. One of the highlight was the seaside restaurant with a stunning view of Juhu beach- truly relaxing and beautiful, especially during sunset. The hotel also provides direct beach access from 7am to 7pm, which was a great advantage and added to the overall experience. The food was good, though the pricing is on higher side- likely due to premium ambience and the amazing beachside location. They give cab facility to airport, Rs1000 for pickup/drop. Few cabs were always available outside the hotel, for full day booking, charges starting from 2.5k for 8hrs,80km (for small cabs). Checkin time- 2pm (can be done early, starting from 1pm) Checkout time- 12pm (maximum can be stretched till 1pm) There is option to keep your luggage with them, while you checkout, without any charge. You may pickup by evening. Note: Pls dont use Ola cabs when new in Mumbai, as Ola shows multiple fake locations, and may take you to some random location and charge u extra for dropping you at correct loctn.

Thank you, Citizen Hotel Juhu, for such a wonderful and memorable stay. I truly appreciate the warm hospitality extended by the manager, front desk team, and restaurant staff. Everyone was extremely courteous, professional, and always ready to help with a smile.||As a single female traveler, I was initially concerned about security, but the hotel staff made me feel completely safe and comfortable throughout my stay. I had also emailed the management in advance regarding my allergy issues, and I must say they took exceptional care of every detail. Everything was thoughtfully managed, making my stay very smooth and stress-free.||The food was amazing, and the buffet breakfast deserves a special mention—fresh, delicious, and with great variety. The rooms were spotless, well-maintained, and extremely comfortable.||I would also like to highlight that the property offers beautiful sea-view rooms, so if you’re planning a stay, make sure to book those in advance.||A special thanks to Manager Nikhil, who truly stood out for his proactive approach and genuine effort in ensuring my comfort at every step. Overall, it was a fantastic experience, and I will surely be back again.||Thank you once again for such a pleasant stay!

The location of the hotel is obviously great being right in front of the Juhu beach. The front desk team lacks communication skills which is evident with guests but also within the team itself. The rooms are standard. The sea side patio is nice place to enjoy a few drinks and enjoy the beach and sunset view.

Best locational Hotel with worst, pathetic, arrogant, unprofessional goon type front staff. Specially Manager Nikhil might be relative of hotel owner. If owner is already aware of such attitude and still promoting such attitude and behavior than my only words god bless him.

IF YOU WANT TO FEEL INSULTED WITH YOUR FAMILY IF YOU WANT TO FEEL SMALL IN FRONT OF HOTEL STAFF IF YOU WANT TO FEEL HELPLESS AND IF YOU WANT TO GET BAD MEMORIES THEN YOU CAN GO CITIZEN HOTEL We (family) went there to celebrate my birthday along with new year 2024 we are from chandigarh and this was our first time visit to mumbai. We stayed there for 2 nights in citizen hotel. i have cleared all my Bill before checkout day at night as I need to catch shatabdi from mumbai central in the morning And it will take about one and half hour from my location due traffic told by Mr. Shetty the security head So to avoid any hassel I have cleared all my bills at night before check out day and asked some changes to the reception staff for giving tip to the staff only as it was new year night but they explaining me excuses And they denied straight forward and then I have paytm Rs 1500 as tip to Mr. Shetty the security head to distribut money to the staff including the food manger (Punjabi guy) In the next early morning we have left the room and deposit the key to the reception and my family was seated atreception fir more tgan half hour and I went outside in search of getting taxi's We were already getting late and due to early morning taxis are not available However I find one taxi and I immediately come back to the hotel to receive my family Then that lady having age above 40 and good height wearing blue saree enterd to the hotel and joined reception Where she got to know that we are about to leave. Now just imagine the scene We were getting late as we need to catch early morning shatabdi from mumbai central The taxi was out the gate We were collecting our language to get in the car Suddenly she stopped us and said we need to check the room Bullshit we have left the room and submit the room key more than half an hour and my family was sitted there only. so why not they checked the room at that time. Even the night duty people don't mentioned it. Finally they have checked the room and asked us to pay Rs 1000 more before leaving the hotel So We have questioned her for what ?? As we have already cleared all Bill in the night then she reply there is ball pen mark on the bedsheet And we need cleaning charges for that I said to the lady that madam I am a Dry Cleaner By profession ( then she replied with very arrogantly before ending my sentence ohh good for you ) Which me felt like a shame and small standing and talking to her And I told her ball pen mark it's not a big deal it will clean very easily. She again said very arrogantly behavior that my cleaner said it will not clean so you have to pay money That bedsheed was very old and it's already having spilled food stain markes And the as drycleaner l know it cost Rs 40 per bedsheet to clean for hotel industry. I don't know why but she forced us to pay Rs 1000 and than leave the hotel We were in the rush as we need to catch train on time so we paid the money with feeling helpless, disrespectful, small, insulted from that lady behavior. And still having bad memories of 2024 new year. I request to the hotel owner that kindly teach behavior lesson to the reception staff as they supposed to welcome and cooperate with customer instead of insulting them And it was same ball pen which is use by room service person and the staff during playing with my son given pen to him. Then my 2 year old baby took from him and marked on the bedsheet. We are going there to make good memories not for harassment.

I recently stayed at Citizen Hotel in Mumbai and had a mixed experience. I want to sincerely commend the junior trainee staff at the hotel. From housekeeping to room service and especially the restaurant staff, every member of the junior team went above and beyond to ensure a pleasant stay. They were courteous, attentive, and genuinely eager to help—qualities that truly stood out and helped restore some faith in the overall hospitality of the establishment. While the front desk experience left much to be desired, the efforts of the junior staff made a meaningful difference. Management should take note: training and accountability at the reception level is urgently needed, but the junior team is doing an exceptional job and deserves recognition. During the checkout process I was extremely disappointed by the behaviour of the receptionist (who wears a saree looks like she is over 40s ) when I requested for some cash change to tip the concierge. The attitude was dismissive and unwelcoming, and I felt more like an inconvenience than a guest. This kind of impression can really set the tone, and in this case, ended things off on a sour note. Would I stay again? Possibly—if improvements are made at the front desk. But I certainly appreciate the hard work and kindness shown by the rest of the staff.

This hotel is run down. Definitely do not recommend for NRI’s. Breakfast is basic spread, hot food is cold and staff in the restaurant do not even smile. They are not helpful. The internet cuts out and you are given voucher codes which you have to keep using and connecting to. Restaurant and room has flies, walls are thin so you can hear people next door. Do not recommend under any circumstances.

The hotel is okay interms for spending a day or two. The quality of the bedding and feel if not that great. The breakfast spread was good and the view of the Juhu beach is great!!