citizenM Kuala Lumpur

I absolutely loved this hotel. It’s very innovative — the entire room is controlled by an iPad, allowing you to easily manage the air conditioning, blinds, and mood lighting from one place. The hotel has a full bar and restaurant, and the lobby is very comfortable. It’s a great space to relax while waiting for check-in or even after check-out. The location is excellent, located at the quieter end of Jalan Alor Night Market. There are many nearby convenience stores, restaurants for daytime dining, and several proper massage places. The best part of the hotel is the staff. Everyone was consistently friendly, helpful, and positive — including the housekeeping team. The beautiful and artistic lobby décor adds even more charm to the experience.

The hotel is in a great location, walking distance to the food street, night life and Chinatown. There are stores to the left and the right of the hotel as well as places to eat. Everyone at the hotel was courteous and always spoke. Herman provided top notch service from beginning to end. My only gripe is that you can't eat outside food in the lounge/sitting area. I found that odd as the rooms are already compact. The rooms themselves are better than I envisioned, the shower was hot and had great pressure. The bed was the perfect size and comfy. The iPad was iffy sometimes with the TV but I loved that I could connect my phone to the TV, control the blinds, lights and A/C unit. Definitely a 9/10, hopefully now that Marriott has taken over they will make the outside food eating change, the lobby is beautiful and spacious.

I couldn't have chosen a better place. I stayed 9 nights and enjoyed every moment. I selected an inner room looking out on the courtyard which was larger and more convenient for a longer stay. The bedding is of very good quality including the pillows and the room comforts controls are reliable. I also enjoyed the quiet sitting area in the mezzanine.|Great staff, housekeeping, location. Recommended.

Located nearby jalan pudu nearby shoplots etc. Plenty of parking spaces. Easy check in. Very unique and mindful room layout with XL king size bed. Facilities in room can be controlled using ipad including curtain, lighting, television and temperature. Just that no kettle or coffee provided and ironing need to do outside. Overall recommended!

I really enjoyed my stay at this hotel. The room was spotless and well-maintained, with all the amenities I needed. The staff were warm, helpful, and always ready to assist with anything. The location was convenient, close to shops and attractions. Overall, it was a very comfortable and pleasant experience. I would definitely stay here again!

We’re on a one-month honeymoon around Southeast Asia, and unfortunately this has been the worst hotel so far. The rooms are extremely small, and even though the hotel is supposed to be “techy,” the app didn’t work, the TV didn’t work, and the Wi-Fi kept cutting in and out. It was surprisingly difficult just to get extra towels. The water would also leave the shower causing the bathroom to be really wet. Don’t act all techy/modern, if nothing works. The biggest issue, though, was the service. We tried to eat downstairs because our room was too cramped, and a staff member watched us set everything up and bring our food down—yet only when we asked if the water was filtered did he tell us we couldn’t eat there and that the water cost 4 RM. Why not mention that earlier? Also, everyone else seemed to be drinking the water for free. We literally had to eat on our room’s floor because there is NO SPACE. Later, while we were waiting for our cab, another staff member tried to kick us out of the lobby until we went back and forth and he realized we were actually guests. There were plenty of other people sitting there—why were we the only ones questioned? Everything also felt overpriced, especially the laundry service. Lastly, we only stayed for like 3-4 days and yet ran out of hand soap, shampoo, and body wash. Why do you only fill the bottles less than half way, I don’t understand. The only positives were the location, the first staff member who helped us, and the balloons they set up for my birthday/honeymoon. Other than that, the stay was really disappointing

I’ve stayed at a few Citizen M locations around the world and this one in Kuala Lumpur did not disappoint. Located right in the city centre within walking distance to many shops and restaurants. The rooms are nice and modern, impeccably clean and offer fantastic city views. Beds and pillows are super comfy and having the iPad to control everything is a wonderful addition. The lobby area is beautiful and spacious with a bar and plenty of working and social space. Love this chain of hotels and will continue to stay at Citizen M. Keep up the great work!

I would be honored to write a few words to express my admiration for this wonderful hotel. Upon my arrival, I was immediately overwhelmed with a sense of wonder and delight. The warmth and hospitality of the staff were indescribable. They were more than just a team; they were hosts welcoming their guests with genuine affection. The hotel's design and decor are a unique work of art that embodies creativity and beauty. Every corner, every nook, and every piece of furniture tells a story. The rooms and facilities were masterpieces, combining elegance and comfort in a stunning way. My experience at this hotel exceeded all expectations, and I highly recommend it to anyone looking for an unforgettable stay.