citizenM New York Times Square

While the rooms are clean, they are extremely small. The bed occupies about one third of the entire space. The linens are of good quality and comfortable. The room is not suitable for inviting friends over (unless they will be joining you in bed) since the only options for sitting are a small desk chair and a footstool. The hotel only provides 2 bath towels and 2 hand towels, which under normal circumstances may be sufficient for most, but I found myself immediately needing more in order to mop up all the water that spills out of the shower. My biggest issue is the noise during the daytime. If you plan on working from your room or just prefer the quiet, you will have a problem here. Between 9am and 5pm, there is NON-STOP slamming of doors by the housekeeping staff going back and forth from the supply closet to the rooms repeatedly all day long. This could be easily solved by placing a door closer on the doors. Why they haven't done this yet, I have no idea. Because I surely can't be the only guest who has complained about this.

This hotel reminds me a lot of Tune hotels in Malaysia. Very basic facilities in a very small room. Many functions are controlled by an iPad, but you can use switches on the wall to do the same if you’re old school. My automatic curtain wasn’t working so my city view was obscured.The hotel is “hip” - you check yourself in using a machine and once you’re settled, you can return to the lobby for some human contact at the bar.The tariff was horrendous but the location was great and the bed was clean and comfortable.

This rating completely surprised me. I don’t like to stay in this part of town and typically don’t choose this type of hotel but the location worked for where I needed to be and overall I was very pleasantly surprised. Rooms are small but extremely well appointed. You have everything you need, including a mini fridge and quite generous closet space. The only drawback and it can be a big one, if two people are staying in a room, the beds are up against the back wall so one person needs to climb in and out. Not ideal for sure and if staying multiple nights might br an issue but for one night manageable. Im thinking this is a new addition to the Marriott group. The collaboration space is lovely and check in is somewhat automated but easy. Bathroom is very small but functional and the shower has nice pressure. Overall for the price if you want to stay in this part of town it’s a good option.

Incredible hotel. This was my third stay here and I will not hesitate to book again. Excellent location. All staff are incredibly friendly and helpful. The rooms are clean and very comfortable. They have blackout blinds and you can easily control the lighting, heating, etc from an iPad. The waterfall showers are also wonderful. Can't recommend enough!

If you're in New York on a budget and travelling solo, or as a couple for a short trip - the citizenM is an ideal choice. However our experience for a week was average at best, and we were disappointed with the hotel despite the number of positive reviews. The room was never cleaned professionally, just the bed made, and the towels changed. It was obvious where crumbs were left or marks from our shoes from during the day, as well as the bed not being clean after several days. Despite marking that we needed a full clean on the iPad, not one clean was done properly. After a long day in the city, we had to keep asking reception to send someone to clean the room. Good luck also getting the iPad to work properly. Despite the room being high-tech, we could never get the TV to work and found that the AC would switch on/off randomly. One of the other issues was the lifts, for a large hotel only two lifts were working, and you would be waiting a while for the lift to reach your floor. Sometimes despite calling the lift, the buttons would switch off meaning that the lift would skip your floor, and you would be waiting a while longer. Lastly, the noise from other guests. The rooms are poorly insulated, including a huge gap under our door meaning we could hear other guests getting in and out of the lift, or talking loudly in the hallways.

I'm relieved to find that even after the buyout, CitizenM offers a consistent experience. (Though CitizenM's signature decor such as the rag doll and balloon dog were missing from my room, sorry to say.) The rooms are a weird blend of premium and minimalist - you get the bare essentials in good quality, no more and no less. Comfortable bed and linens, a sink with soap and lotion, a shower with shower gel and conditioner, a toilet, a (VERY small) fridge, a hair dryer, a tv and remote, a desk with pen and notepad, a seat, a very deep under-bed drawer, a closet with hangers, trash and recycling receptacles. And the room control tablet. You will not find any means of heating up food or making a hot drink, nor even utensils for takeout or a drinking glass to enjoy New York's excellent tap water. Skipping the amenities allows the hotel to offer a great location at a surprising price, so if you're very prepared (or willing to walk to CVS around the corner) and just need a place to sleep, shower, and keep your stuff, this is a good place to crash close to all the action.

I loved staying here. Location was perfect, easy to walk anywhere you need to be. Subway entrances at all corners of the block. Room was very clean, everything except the fridge worked. And it was really quiet during my stay. Beds were comfy and loved the roof top bar, the bartender was friendly and the views were perfect. Would 100% stay here again. Staff was also really helpful and kind

Location was the only good thing about our stay. Overly teched out room — lights, blinds, television all via iPad. Few of the physical buttons worked. Only one power outlet in the room worked for charging phones. The room itself was basically a bed with a RV shower and toilet in it. No air circulation. Had to constantly turn the air on via the iPad, otherwise the room would get super stuffy. The elevators need upgrading as well. Press the button to go down and it was like a game of roulette on whether it would show up. Sometimes it would pass you by and the light would go off like you hadn’t pressed it 2 mins ago. Staff were mostly on their phones. Not sure if they get paid enough to interact with customers. Front desk, bartender, etc. extremely checked out. Worst part was no coffee in the morning. Never heard of a hotel that didn’t offer a wake up cup, either in the room or lobby. For me, this was the last straw. Never staying at a CitizenM again!

We really enjoyed our stay at CitizenM Times Square. The location is unbeatable, centrally located with an easy walk to Hell's Kitchen, Times Square, and the southern end of Central Park. The staff was exceptionally friendly and helpful, answering all our questions with a smile. We worked remotely during our stay and used both our room and the public "living room" co-working area off the lobby. The WiFi was relatively stable, with just a few times where we had to log back in. The canteen dining was perfect for grabbing a quick bite on a rainy night when we didn't feel like going out. The gym is very small but adequate for getting some fit time in. The room is well designed and perfect for two organized people. The bed was super comfortable and the blackout blinds were true blackout, letting us sleep in well past sunrise. We also had no issues with noise or bothersome neighbors. This was our third stay at a CitizenM hotel and definitely won't be our last.

Personal items were removed from my luggage when they were held in storage between 8:30am-1pm. I called the hotel as soon as I got to the airport and realized my bag was missing, but it just rang endlessly. Tried again the next morning, and was told they were busy with check-ins and someone would call me back shortly. I waited 6 hours then tried again - this time it was a different woman and AGAIN she said they would call me back, claiming that she couldn't hear me well because their phone was having issues (this was after I told her about the missing bag and she suddenly seemed desperate to get off the call). Not surprisingly, no call back again. I tried email, and did receive one reply claiming that they would look into it, but then they stopped responding when I clarified the contents (spoiler alert - it was a clear bag full of worn thongs that are probably now being sold on some creepy website). This is normally my go-to hotel when traveling for work because it's clean and easy, but I will never stay at this location again. It's one thing to know that someone went through your luggage when you trusted them to hold it for you, but their terrible customer service tells me that the way they deal with issues is by ignoring them and hope the guest just gives up.

Stayed here for one night in the city and it was perfect for a quick overnight. I liked how all the rooms were the same, and you could adapt the lighting and temperature (and blinds!) from the iPad. No complaints about staying here. As someone who loathes Times Square, that would be my one negative about the location, but as a visitor to the city who wanted to be near Times Square, you can't beat it! I got a latte to go in the morning and it was delicious. You can sit in the fun and funky lobby and drink before you left. One thing - I used Chase points to book the room and there was a weird glitch so I couldn't check in without assistance. The person working the front desk was great so it was fine, but checkin could've been easier into it that glitch. You just find your reservation, tap your card (keep it if you're going to stay again!) and go to your room.

This is not a good place if you have to keep personal electronics charged. There is exactly one USB-A outlet in the room and it is not exactly functional. And the metal surfaces seem to interfere with efficient charging. I didn't bring my own adapters or powered strip thinking this was a modern kind of place. And I left on short notice. The location is good but I couldn't find anyplace to buy new hardware except the Apple Store .7 mi away And there is a water shut down tonight with no paper or plastic glasses in room. If you want a quick sip of water better put your head under the faucet while you can! One plus The staff here are genuinely nice. So I feel bad posting this another plus: the price is a bargain for NYC Which you may already know.

I recently stayed at CitizenM in Times Square. Now, I know what you're thinking - why would you stay in Times Square? This spot is super centrally located, and during NYFW was an affordable, clean, and hip spot to stay for a few days. I am familiar with CitizenM as I have been to their hotel bars in their Miami locations, but had never stayed at one. I truly enjoyed my experience here. From check in to ordering wine or coffee at the bar, to the room, it was all lovely. I will say, the room is quite small. But truly, what do you need a big room for when you're going to be exploring NYC all day? The bed we got was a king, and dare I say it was one of the most comfortable hotel beds I've ever slept in. The room is set up a bit like a studio, with two little closets which made it easy to organize and unpack, a small desk, and a vanity in the common area. The toilet and shower are together in what kind of looks like a spaceship capsule in the middle of the room. One cool thing is how high tech this hotel is - you have an ipad that controls everything in the room from the room temp, your blinds, to the TV, to connecting your devices to the TV to stream music, etc. In the lobby bar you can opt in for hotel breakfast buffet, but instead we would just grab coffees as we were getting ready. Grace at the bar was super friendly, as was all of the staff. My one area for improvement is the elevator. We received a notice that one of the three elevators was broken during our stay and every time we would get on the elevator it would take us multiple floors up before going down. Not the worst thing in the world, but just annoying if you're in a rush to get somewhere. If you are looking for an affordable, centrally located hotel to stay with a friendly staff this hotel is your spot. You have multiple subway stations within a 1-2 minute walk which can easily get you to any neighborhood you want to go during your stay. Would definitely return!

Came to the city so for a quick getaway I was looking for a rooftop area that we could have a drink and with a nice view. It was nice. The drinks were great. The bartenders were friendly.

Hipster hotel in the heart of Times Square, right across the street from where Wicked is currently playing. Great location to major stations - Port Authority Bus Terminal, the 1 Train and other subway connections. Walking distance to Central Park as well. The room is minimalist and clean. The King size bed is XL so nice and roomy. There are 4 great pillows - not flat/deflated or overly stuffed. Everything is controlled by the iPad in the room. As there is so much to see and do in NY, only slept and showered here. This place is affordable, modern and surprisingly quiet for where it's located. Great hotel, location and service. Will come back in the future !

We chilled in the lobby for a bit. It was a nice place to hang out until our dinner reservation. They have some board games and the atmosphere was just chill. Would love to hang around here again! There's so much interesting things to see.

I always have a blast when I stay at citizens. This time square location is phenomenal. Staff is friendly and over accommodating. The art here is great. Nice meeting spaces and open spaces to relax. The breakfast is also a great value.

Let's just say this booking was a mistake! First to check in you have a kiosk doing all the work and no early check so NEVER arrive early you'll have to sit and wait until 2pm Apon seeing our room the pictures don't do it justice of the actuality of how small it is. Its cramped and just good enough for sleeping and showering, they provide no ice maker on the floor or room service if any kind! You have to go to bar for ice per cup hahah We flew in and came to our room and was laughing like what did we book lol I mean bumping onto each other just to get from bed to sink to bathroom like omg. We don't realize we didn't have full hot water until the second day and then we came back from being out with family to a note there doing some possible leak or pipe issue and when asking our last day if they fixed it or would we have hot water we were informed of a button you have to push yet ours was jammed and we were never made aware until I finally asked for some one to come check to validate it was broken and then it's like 6 at night and they wanted to move our room which would have worked out if we weren't leaving at 4 am to the airport I'm so over this hotel no compensation except a drink voucher and sorry for the last 2 days of miscommunication of no hot water fml so my opinion stay somewhere else where you feel valued! Rant over!

I've enjoyed staying at the CitizenM Bowery location, so when planning a Broadway-centered trip to NYC, I knew this would be a good choice. The hotel is conveniently located within walking distance to many theaters and is reasonably priced when compared to other Times Square hotels. They have a very helpful staff for checking in, ordering breakfast, and other random concierge questions. Breakfast is offered daily for $21 and includes coffee/tea (or espresso). They offer grab & go food and drinks 24/7, and you definitely pay for the convenience (4.00 for a small bag of Cape Cod potato chips). But in a pinch or if you don't feel like venturing out, the sandwiches and drinks are a good option. We did this one night of our trip and stayed in watching movies. Rooms are small (it's NYC after all) but the bed is huge and there is a surprising amount of storage space on shelves, closet space, and under the bed. Don't want to climb over your partner to get out of bed? Sleep with your heads to the window instead of the wall. The bed and pillows were very comfy. The bathroom has color changing lights and different shower heads depending on your water pressure preference. There is a super cool rooftop bar on the top floor, but I got a little panicky being outside 21 floors up so I had to go inside. The indoor part of the bar is fun and funky. There are also many places to sit/lounge/hang in the first floor lobby and they have outlets for phone chargers. #bless The staff at CitizenM is what makes this a great place to stay. At both locations, every employee was kind and helpful, answering every question and making sure we had what we needed. We are already planning our next Broadway visit around staying here.

One of the worst customer service experiences ive ever had. I literally just wanted to check in, and the concierge at the front desk acted oh so incredibly inconvenienced having to open the main entrance door for me when I arrived for my stay. It was as if I had stepped into an alternate reality where checking into a hotel was akin to a surrealist Dali painting. Checking in? Here?? Oh, how could I do such a terrible, awful thing. The concierge was pissed to have a customer arriving, and I was the only one there. With a single breathe, Immediately fumigating the room with a temper tantrum fit for reality tv, she quickly blurted out "areyoucheckinginwithus". I had to ask her to please repeat herself. She repeated the same, anxious statement, but slower with a passive aggressive backbone that really meant "please for the love of god get out of my face so I can stop talking to you". Holy cow dude. Within 10 seconds of meeting this person, I could immediately tell she hated her job, hated the world, and hated everyone around her. Every single word I said earned her a new vein on her forehead. It was like an etch a sketch. All I had to do was say something like "What room am I in" and BAM, a line was added to the canvas. Truly, a work of art. I felt like I was a prisoner talking to a police office more than I felt I was a customer who just paid $1000+ for a room speaking to a concierge. I maintained a polite tone the entire check-in process, but she was so astonishingly impolite I didn't even feel comfortable going back downstairs after it was over. I actually wanted to get a sandwich from the 247 bar, but after realizing I had to purchase it from her I immediately changed my plans. I would rather be hungry than spend a single additional second with her. No, seriously, I chose sleep over eating because she terrified me. That experience ruined a majority of my stay with this hotel, and it painted the whole experience poorly. I felt like the hotel didn't care about me at all. First impressions are really important.

This review is strictly for the rooftop bar, spectacular views, the bartender was great and made us delicious drinks. It was such a cute space where we lost track of time and spent 3 hours up there.

I love citizenM hotels! They certainly aren't for everyone - the spaces are typically very small (quite literally it's the length of a king size bed from side to side). There isn't a whole lot of space to sit or place your items, but this isn't too much of an issue if you plan to be out most of the time during your visit. I always gravitate towards citizenM because I really love the aesthetic, the autonomy of being able to cast things like Netflix or YouTube on the TV, adjust lighting with different colors, and more. The location for the Times Square hotel is pretty central, close enough to Times Square to be near everything but also far enough to be away from the busy and hectic city. It's very close to almost all of the subway lines, we took the subway a few times and only walked 5 minutes at most to each station. The Uber to the hotel from JFK was hovering around $80-100. I docked a star because the audio from our TV wasn't working perfectly, it'd go silent randomly at certain volume numbers. The TV Welcome screen also displayed a different name (previous guest?) and the sink plug wasn't working properly either. I stayed at the Chicago location previously and didn't run into any similar issues there. These problems didn't disrupt our stay too much, it was just a tidbit that if fixed would've made our experience better. They have a stay 3+ nights deal and offers for free drinks if you book through the app!

One of the best hotels I've ever stayed at! The location is ideal--just down the street from Times Square, directly across from the Gershwin Theater (perfect for Broadway fans), and with a subway stop just one building over. The hotel also provides luggage storage if you arrive before check-in or need it after check-out, which is a great convenience. CitizenM is a modern, tech-savvy hotel with a vibrant yet dark, pop-culture vibe. Everything, from check-in to room controls, is streamlined and user-friendly. The rooms come equipped with an iPad that lets you control temperature, lighting, blinds, the TV, request housekeeping and more. The beds were spacious, comfortable, and impeccably clean, with pillows that were firm yet fluffy. While the rooms are compact, they're designed perfectly for one to two people, with ample storage space, a closet, and mirrors. Truly, I have no complaints. My boyfriend, dad, and I also enjoyed drinks at the hotel's two bars, both of which were fantastic. The rooftop bar offers stunning views, great drinks, and a relaxing atmosphere, closing at midnight, while the downstairs bar remains open until 2 a.m., with plenty of seating. Our bartender, Rosio, was exceptional--she made fantastic drinks and kept us engaged with friendly conversation, making our experience all the more memorable. Overall, an outstanding experience--I'll definitely be returning to this hotel every time I visit New York!

Rooms are very small. Think of it as the hotel version of an efficiency apartment, they made it all fit in as little space as possible. All of that would be fine except for the position of the bed, for two people to share the bed, one person has to crawl to the other side. There is no walking around the bed. If you are staying alone, the position of the bed should not be an issue. But, if you are comfortable on a cruise ship, train, or mid-size RV, then you will be right at home. Even the bathroom/shower could have been on any cruise I have been on. With that said, the room is what you might expect at a European hotel, after all the citizenM brand is a Netherlands-based hotel chain. The room was clean, the bed was comfortable, and the staff friendly. Control of lights, TV, & window shades are done with an iPad. It is very easy to control, for those used to using smart devices. But, be warned if you are not tech savvy, you might not enjoy it. Despite my comments about the small room, I enjoyed my stay and I would recommend it.

Stayed here for about a week in July. Love that the AC is constantly running and the fact that they have a complimentary water spout for guests to use to fill up their bottles before bracing the heat outside. I also like the iPad in the room to control lights, curtains, cleaning, etc. Very convenient and easy to use. You can black out the room to enjoy sleep or enjoy a beautiful view. I also like showering under colorful lights. Small room but perfect for two!

I absolutely enjoyed this hotel with my husband while voting NYC. Kinda crappy that they were super strict about check in time. Like i get it but also cmon your guests have been traveling. At least make an exception. Everything is high tech, we had a rave in the hotel room. Lol the window view was amazing. I would come back again! Plus the rooftop bar was super neat. The hotel design was different too but I personally enjoyed it

Nice hotel, very clean, convenient to the subway station. The rooms are very small, which is to be expected in the city. But our room was clean and comfortable and bright. We had a little trouble with getting the TV to work from the iPad, but there was a remote in a drawer under the bed that worked.

Our second stay in an M and we really enjoyed it. Free drinks for just checking in on your phone. The staff was so helpful and friendly. Our room was comfortable. The breakfast was delightful. WE really felt special and would go back again for sure.

Not a 5-star hotel, but 5 stars for a comfortable, care-free, brief stay in NYC. We enjoyed the modern, clean cubicle rooms which have everything you need, and nothing you don't need. We appreciated the quick and efficient check-in and check-out. We usually hate self-serve tech, but this was easy to use, and there was always someone there to help. The lobby bar and "living room" were nice, cozy and inviting. Great homebase for exploring New York for a few days. Good value.

Duke covering the front doesn't know his left from his right. Asked him if there was a waiting list for people getting their rooms early and he said depending on extenuating circumstances yet his coworker told us to return at 12:30 and the room would be ready. I have no problem waiting but when coworkers don't have any communication it makes a frustrating experience for the customer. I understand check in is at 2pm but if you're coworker is telling customers to come back before 2pm and you have no clue about it or any idea what's going on in the building something's wrong. Everyone else had great customer service minus this guy. Hopefully overtime he becomes better by being surrounded by great people. As far as rooms they're a good size for New York. Love that it's all controlled on an iPad (lights, tv, etc) close to Times Square, subway stations, food places, etc. all around great location Cleanliness was good as well

This is our 2nd time staying in a CitizenM hotel and it's the only hotel brand we want to use moving forward! CitizenM is unique and their experience is very modern compared to most other hotel brands. The atmosphere is very artistic and warm. I've seen people complain about how small the rooms are, but we actually loved it. The rooms are small but they're more than equipped with everything you could need. The beds are extremely comfy, the tv is mounted right in front so you can watch TV in bed, and the best part is that everything is controlled by an iPad. You can control the lights, the color of the lights, the TV, the blinds and check the menu for the bar/food all from the iPad. We love the convenience of this place! We booked our room during a deal where my wife and I each got a complimentary drink. Definitely checkout the bar and this location has a super cool rooftop bar as well.

Hotel staff was not helpful when trying to cancel our room due to a family emergency. Demanded to see screenshots of the third party site saying "cancel for free". They were unwilling to work with us. Won't be staying here next time we are in the city.

If you're planning on staying in New York for more than one night, this place is not it. The rooms are smaller than most people's studio apartments and are filled with features that are aesthetically interesting but functionally inconvenient: a sink drain cover that easily flips over & has to be jammed with a butter knife to be opened (which is what an employee did when I called for help), a bathroom without a vent fan despite its close proximity to the bed & "living area", two small trash bins that are located so low you have to kneel to notice they're separating waste from cardboard & plastic. I'm a graphic designer & admire Citizen M's concept... but if the design inspires more frustration than interest, something's wrong with it. After a day sightseeing, we came back to our room and our key cards weren't working. When we went to the front desk, they said they'd been having problems with the door all day since the morning. We hadn't been told any of this and expected to be able to rest in our room. But instead we were asked to transfer immediately to a different room 17 floors above, which was no different or bigger in size despite its higher price value and location near the 24/7 rooftop (which was closed while we were there). I wouldn't stay here again. And I wouldn't recommend this place to anyone.

This place is so great. The staff could not be more helpful or friendly! Josh is great. Thanks for making our stay in nyc the best.

The concierges were amazingly friendly and helpful. The hotel is completely computerized, including things like the elevators. In order to get to your floor, you need to place your room key card onto a pad above the floor buttons. I had some trouble with it at first, but the concierge very happily helped me place the key card properly. Every detail is thoughtfully designed, and visually very hip. Based on the online pics, I was concerned that the handicap accessible room would be a very tight fit. I was pleasantly surprised. The placement of the king size bed, which is at the window end of the room and takes up the entire width of the room, actually works very well. There was a lot of floor space that wouldn't exist if they'd made the bed accessible from both sides. The bathroom is a little dark, although I didn't play with the controls enough to know that it could be fixed. But again, surprisingly roomy bathroom, with a fully accessible shower including a hand held shower head and a rain shower head. Very convenient if you're seeing a bunch of Broadway shows. I recommend, esp for single travelers.

I was pleased with my stay here. Paid $3,138 for 12 nights though also bought the $120 CitizenM membership fee which allowed for late check out and a room with a view. So around $271.50 per night in total. I stayed by myself so the smaller room size was fine and yes it is quite small. The King size bed was super comfy as were the pillows. The bed occupies the entire space in front of the window so it's hard to look out the window unless you get up on the bed and crawl over to the other side on your knees to look. But my view was decent looking towards Times Square to the left and you can see the water to the right. I liked that you can control the room using the app on your phone including blinds, lights and climate. Shower was nice though as others have said, it does splash out on the floor. Refrigerator didn't get very cold and I was not able to adjust it. It was incredibly small and could only hold a few drinks. If you want ice, you have to go downstairs to the bar and ask for it there. A small microwave would have been nice. I did have a couple of work days (virtual conference) so the desk in the room was perfect for that. No problems with the WiFi at all. Also no problem with having hot water and with the use of elevators (no long waits). Staff was friendly and accommodating. I had the breakfast once and it was good. You don't need to tip. You pay at the bar and serve and bus yourself. The "living room" aka lobby is comfortable and charming. Check out was literally like 30 seconds. I'd definitely go back.

Hotel was in an amazing spot right next to Times Square. The room was incredibly clean and the amenities were great! Hotel bar 10/10. Nicest staff, clean, accommodating and a great price. We were on the street side on the 14th floor, we were told since we were checking in earlier than usual that that room may be noisy, but it was actually pretty quiet and really nice!

I Went inside for a drink because the lobby just looked so beautiful. I got some amazing photos in there. While enjoying my prosseco.

My favorite place to stay in Times Square. Luxury on a budget, friendly staff, and a beautiful, clean space. I have stayed in many Citizen Ms and this one with its roof bar has to be one of the most beautiful in the world. Highly recommend.

Cool hotel, neat concept, bad customer service. I added late checkout through the app before I checked in. When I was checking in the receptionist said she could see it on my room details. Ok, cool. My last day comes and I expect to have late checkout (6pm I believe?) only to check my CitizenM app and see "Checkout: 11am". I called the front desk and asked them to check on their end and was met with "ok we'll call you back". 20 minutes pass and I'm getting closer to 11am. I call back and the same lady answers "Oh I was just about to call you back, I have someone here checking your details, he's going to call you back in 2 minutes". Another 20 minutes pass, it's 10:55am, and my time to checkout still says 11am. I call back again, and the same lady answers, "oh sorry he forgot to call you back, it's not on record". Ok cool, no problem, I ask if I can add it again since I was promised late checkout. "No sorry it's too late because it's 11am and we're overcapacity, have a nice day". So now I'm booted out of my room at 11am, unshowered, disheveled, and carrying my luggage in shopping bags because I didn't have time to play Jenga with my belongings, trying to fit everything in my suitcase in the lobby, and my flight wasn't until 7pm. Not worth the money, and the technology is also very finicky. Good gimmick, bad execution, worse customer service. If you WANT the experience of staying at a CitizenM, I suggest the Bowery location in NYC which was miles better. Attached is the screenshot of the conversation I had with customer service through the CitizenM app FOUR days prior, saying they added late checkout for me. I firmly believe the desk staff meandered until 11am so she could have an excuse not to add it, super unacceptable.

Great hotel located on W 50 St between 8th Ave and Broadway! Upon pulling up, you'll notice the outside decor- it's very different and unlike any other hotel I've seen. Enter through the revolving door and head over to the check in kiosk area. That's right, no typical front desk here, but a table with about 8 tablets. You check-in easily via the screen, however, an employee is there to help walk you through each step. When I checked in, KAYLEE helped me. She was so professional, sweet, and efficient. She set the tone for this hotel, and it was a great way to start off the stay! I got my key, which you have to use to use the elevator, and went up to my room on the 10th floor. These rooms are tight, a little more so than usual even for NYC, but it was clean and modern! An iPad welcomes you by name, and is used to control everything in the room- TV, blinds, AC, and most fun- the lighting! The odd shaped bathroom has neon lighting abilities with many color options that you access via the iPad. Kind of fun to play around with! The bed is inserted under the window- and the suggest sleeping a specific way if there are two guests v. one. The mattress was SUPER comfortable, but the pillows were sad. Also, I could not get over the shower, which shared the floor with the rest of the bathroom, only separated from the toilet by a tiny little shower curtain. It was like adding a baby shower to an airplane bathroom. Even the sink is located outside of the bathroom because it doesn't fit inside. You have to see it for yourself! I was in NYC for a business trip and was staying by myself. I ended up adding a late check-out to my stay the next morning, which was great. I was able to have the room until 6pm. It was nice to come back and shower and change after my business meetings and lunch before my flight back home. I selected this hotel as it was near my meetings, and I would definitely stay here more! Again, good property, clean rooms, and honestly, Kaylee was wonderful upon checking in. They're lucky to have her representing their brand!

I loved my experience at citizenM New York Times From the moment I checked in with the welcome by Matt to the technology in my room. I was able to keep my room ice cold through the room IPad and loved being able to control lighting, blinds, TV and streaming right from IPad. Plus the king size bed was so comfortable. The rooftop bar has an incredible view, friendly late night 1st floor bar (as the rooftop bar has to close at 11pm, neighborhood ordinance), morning breakfast team also very friendly, accommodating your requests. Staying at CitizenM is a treat and incredible value for the location, views and proximity to everything in NYC. I will be returning on my next trip to NYC thanks CitizenM for great experience and will be checking out their locations around the world

Great hotel that is hip, efficient and has a great price point. This particular location was centrally located to main attractions in NYC and the metro. Staff were friendly and room was kept clean. Note that this is like a pod room and best for singles/couples.

This place rules. The euro vibes were excellent. Staff was all above and beyond friendly. Probably the comfiest hotel bed I've ever slept in. Very quiet except for a touch of traffic noise but did not hear any neighbors. It really blew me away. 10/10

Just love the place. Modern but at the same time cozy. Excellent location easy to get to all the shows.

What a great stay. The staff were incredibly helpful and the amenities were exactly what we needed for our brief stay in the city. The micro room was a lot of fun as we didn't need anything more then what was provided. Bathroom usage was audibly noticeable, but if you can get past that you're in the clear for an enjoyable stay. Location is what drew us to this hotel. We were in walking distance to everywhere in the Theater District. There are also so many great restaurants in the area. Get a little out of your comfort zone and give this place a try.

Such a nice hotel! The staff is all smiles and they make you feel very welcomed. I paid for a room with a view and the view was not the greatest but the room was beautiful. The color lights only work in the shower, not the whole room like I thought they would. The room is controlled through an IPad which is very cool and easy to use. Overall, I would definitely recommend this hotel!

Clean, modern, hip. This is one of the best hotels I've ever stayed at in my travels. It's in time square so there's heavy foot traffic but definitely worth the experience at night. There's also a "roof top" bar.

I had Room 206 and loved it! CitizenM is within walking distance of a lot in Times Square but slightly off the main drag so it's not totally insane at all times. My friend and I really loved the unique and super cool theming at CitizenM! It was such a fun hotel. The staff at the front desk is fantastic! Our room was excellent and the different themes you could set your room at were cute with various lighting & blinds moving. We loved their rooftop bar though service was lame & they were out of nearly everything there - the view was to die for! Also downstairs on the first floor is an adorable little courtyard we fell in love with, as well, full of fun things everywhere. Totally instagrammable. :P Check out was 11am with breakfast served from 630-11am but not included. We grabbed a coffee as we waited to hear to the airport on our check out day. Check in and check out was a breeze! The rooms aren't big but for the quality of the place, cleanliness, location and price - it's the best thing around. Overall we just loved this hotel and all the really cute touches. I'd stay there again in a second!

I enjoyed my stay here (you get a free drink voucher when you check in)! The lobby was modern and had lots of tables and outlets to do work. The rooftop bar was really small but you get a nice view of the city. The outdoor patios were not open when I was there but I would imagine it'd be nice! The room is pretty small even for one person but the space was used efficiently with intentional design. The hotel was clean and the bed was comfortable. I was on the 9th floor so there was still some city noise. I tried to get ear plugs at the round table where you check in but the ambassador told me they were out :( Other than that, I had a great stay and would definitely stay here and at their other locations in Europe.

I FUCKING LOVE THE CITIZEN M. perfect location, and overall just a really nice hotel for the price. the only complaint i have is that the elevators take FOREVERRRR but that's not their fault. i will definitely come back i love this place.

Since my last review I have gone back and service was way better and felt very welcoming customer service ice issue was fixed and this will be a hotel I now can highly recommend to try close to time square still small rooms but that's ok location is great and thank you to management for taking care of there's customers

Perfect location in the center of the theater district of Manhattan. The staff was very helpful and kind, and they were able to hold our luggage before and after check in. The bed is comfortable and we slept great after a tiring day of waking around the city. It was quiet and, in my opinion, the perfect size for two people. We never felt cramped, which is impressive considering the room size is smaller than typical hotel rooms in other cities in the US. Would definitely recommend for any two people wanting to stay in a convenient location during their trip to NYC!

I know I have only 2 check-ins, but this is actually my 4th or 5th stay: I love this funky place! Conveniently located (in Manhattan), and consistently good. Clean/crisp/modern. Since my first stay at this chain, in Manhattan, I've had the pleasure of staying at their London hotel, too. I hope they keep opening new locations everywhere I travel.

Loved this hotel and all the staff are wonderful. This hotel is perfect location. 2 blocks from Time square and 1 block from the subways. 4 or 5 blocks from Central Park. So many restaurants surrounding the hotel. The hotel was so modern and the room reminds be of a Japanese room which I loved. Bathroom had a wonder waterfall shower head and a hand held shower. Staff was amazing, all the bar people and desk service. I'm terrible at names but the only name I could remember was J. But hands down ones of the nicest hotel staff I've had. My kids loved being downstairs while we were at the bar. It's sophisticated but kid friendly. My 2 year old would sit own their elephant chairs and move the doll pillows around. Would definitely stay here again.

I'm about to blow the lid off the the only place you should consider going to in Times Square for meeting up with friends or spending some time working. I work from here every so often and am always amazed at how friendly the staff is, how much I love the design (go Vitra!), and how good it smells (seriously, walk in and inhale deeply). There are places to sit at a table, there are ample places to laze about on comfortable couches (there are few places you can just take up residence on a Hella Jongerius couch), and there's a small courtyard that's protected by a bunch of brick walls making it a quiet sanctuary in the summer months. My only request is that all of you reading this don't overrun this space so that I lose my spot!

I can't say enough things abut this hotel I wish there were more stars I could give Beautiful hotel Super clean Friendly and kind staff Honest and helpful I can have the list go on and on If you go to New York please go stay at this hotel Great for couples I looooved it