citizenM Paris La Defense

Stayed at this hotel during a trip to paris, it is about a 10 min walk from the metro station. The room is cosy but modern, everything is controlled by the tablet, including the tv, light, blind and curtain. |The lobby is modern and decorated vibrantly. The restaurant is located next to the lobby with a small menu selection.|I slept well, the hotel was quiet and staff was friendly.

I was mistakenly charged for my room at check-in, even though it had already been fully paid through Booking.com. The double payment was refunded the next day once I reported it, which I appreciate. However, bank fees of 18.42 CAD were incurred for an error that was entirely on the hotel’s side. Unfortunately, no commercial gesture was offered, nor any real acknowledgment of responsibility. For a hotel positioning itself as customer-centric, this was disappointing. Overall, the issue itself can happen, but the lack of follow-up and consideration left a very poor impression.

Chic hotel! CitizenM is a mixture of business and leisure hotel. All decorations are great (we wanted to buy some for our house LOL) and their working spaces are comfortable. Special recognition to the following staff members: 1. Imelda. She made Christmas Eve an amazing experience for my family. She went beyond her responsibilities to give us a lovely night. 2. Maria. Always a smile and a solution. She is kind and always happy to help.

Amazing stay! The staff were friendly and attentive, making us feel welcome from check-in. The room was spotless, spacious, and comfortable, with beautiful views of the city. Breakfast was delicious with fresh options. Perfect location near attractions and transport. Highly recommend for anyone visiting Paris — truly unforgettable!"

Very weird hotel for hipsters. The rooms are extremely small and lack even the most basic amenities like a wardrobe. The sink is outside the bathroom, in the middle of the room. For some reason there is no water or glasses in the room - you need to take a trip to the bar in order to get some - I have never seen anything like this. You can't turn the aircon off, and during the night it is loud. You cannot pay anything with cash. And, again, the rooms are smaller than a ship cabin. For a price of 200+ EUR per night, this is ridiculous. The staff is friendly, but you hardly ever interact with anyone. Everything is done through screens and pads... I would definitely not visit this place again and do not recommend it to anyone. Especially not for the absurdly high rates they are charging.

This hotel is exceptional |The best people working there made my stay so good. It was a long trip - my colleague and I were there for 4 weeks in August. |Very comfortable room, great shower, good WiFi and tech in the room. ||But all of that is nothing compared to the super friendly and dedicated staff. |They all deserve praise but special shout out to Rosie and Victoria. ||Som things that could be improved? |Fried eggs at breakfast! And the evening menus seem to be aimed at be traveller arriving late and just wanting a pizza or light bite. |That said the cheeseboard and charcuterie boards were very good.|But the other food items were kind of ready meal type. Tasty I guess but not really hotel food. ||Apart from that I could not be more pleased with the place and I will go again. ||Thank you

The hotel is very modern design and just opposite the La Defence Arena. It’s convenient to stay if you are attending any event at the Arena. But it’s a bit too far from the metro and train station. I don’t like the aircon was running so loud at night , and couldn’t turn it off. My room was at 9th floor and water was very small for taking shower. The staffs were extremely friendly.

I had a really good stay! The hotel is clean, safe, nice and close to the arena. I felt really good and did not have to worry about safety. The staff is super friendly, kind and helpful! The commute to central Paris is very convenient. There is a shopping centre 10min walk if you need some quick shopping!

Absolutely wonderful hotel! The management and staff are so cheerful, helpful and upbeat, and genuinely kind - they made our 2 week stay both this summer and last summer for our daughter's summer program at Paris Opera Ballet School a delight. They went above and beyond to make sure we had a great stay, and to help with anything we needed. Rooms are cozy, but modern, efficient and well-appointed- tablet to control window shades, lights/color scheme, ChromeCasting. Lovely breakfast and 24 hour snacks and beverages, varied dinner menu with something for everyone - we loved the pizza and cocktails. Lots of great hangout and work spaces in lobby. Several restaurants steps away from hotel, and the Westfield mall and train station a short walk away - we were able to hop on the train to downtown Paris so easily. Overall an amazing hotel, run by lovely people.

Staff is to busy socializing among themselves. They pay no attention to guests. Should have stayed at the Westin.

I absolutely loved this hotel! I traveled to France to attend a concert that was taking place at the Paris La Defense Arena right next to this hotel which made it the perfect choice for my stay. All the employees of the hotel speak English which is great for tourists who are not fluent French speakers. They were all so helpful to me during my stay from the moment of checking in to the time I checked out the next morning. And by the way, you check in and check out by yourself at one of the computers at the front desk! The hotel rooms have three different outlets (EU, UK, and US) so I was able to charge my phone without using an adapter. One cool feature about the room is that the lights, the blinds, the TV and other features are controlled by an iPad. For security, your room number is not on your key card and you are able to keep your key card after you leave which you can use at a different CitizenM hotel in the future or as a luggage tag! I'd also like to mention that while their breakfast comes with an extra cost, it's worth it as they have many delicious selections! I could only stay at this hotel for one night, but I will definitely be staying at another CitizenM hotel when I travel again! I would like to thank all of the employees for welcoming me during my stay and being attentive to all of my needs!

Worked with Mathilde and she was amazing! Always kept me updated and easy to work with. She helped me host a Paris offsite happy hour event and everyone had an amazing time on the Terrance, enjoying the sunset with wine and delicious food. Service was outstanding and all the guests enjoyed their time in Paris!

Very nice hotel, with very kind staff. Clean, spacious and with a nice bar. For this quality, he prices of the hotel are very low. Highly recommended.