citizenM Seattle South Lake Union hotel

I loved staying at the CitizenM. I can confirm that it’s been the best hotel I’ve ever stayed at. Modern tech, sleek design and close to pretty much everything. From the self check-in process on the computer to checking out, everything went well. Our room was a little small but with all the great tech features for lighting and music, there’s nothing I can complain about. I would definitely stay here again and strongly recommend it.

As a solo traveler on my last trip, I loved this hotel. My hotel room was on the small side, but it had everything I needed and more. It reminded me of watching sci-fi movies as a kid... It was the embodiment of an old movie makers belief of what the future of living spaces would look like. With all that said, the room was clean bed comfortable and the curtains & tv ran off an Ipad... Not a bad touch. The lobby of this hotel was the real winner, both modern and contemporary with comfortable seating and all the staff were friendly & helpful. I walked all over the downtown area and this hotel seemed to be a perfect location to be the perfect hub to make that easy to do. I walked around day and night and never had any issues, especially around the hotel, it was a quiet area while I was visiting. I will stay here again.

I'm writing this as of 2025. Marriott recently bought out CitizenM - so what I write here won't be accurate in the years to come. ||||As of right now - CitizenM is the best experience I've ever had at an affordable hotel. I've stayed here around about 15 nights in the last 2 years. It's unique, one of a kind, fun vibrant and truly changes the way a "hotel" feels. I love the living room experience and the ability to work remotely. The food and drinks are "chef's kiss" for a hotel bar. It's inspiring and I've easily met so many cool people. The attention to the little artistic details is what makes CM magical and amazing.||||Marriott will run it into the ground and the spark will disappear. So - if you are going to stay here and you end up having a "less than magical" experience - just know that it once was really great.

The rooms are extremely small, like a dorm room. You have to check yourself in and make your own room key. There's no parking on-site. No valet either. You can either risk parking on the street in a not-so- great neighborhood or use a parking garage three blocks away and walk back and forth- through the not-so-great neighborhood. The hotel interior is modern. The breakfast is good. I would choose a different hotel in the future.

I stayed here for 3 nights by myself. The room was compact, but just right for one person. It's convenient to go anywhere, and there's a supermarket nearby. The staff were very kind to me, even though I'm not good at English. I forgot my key in the room when I went for a morning walk, but they helped me right away. The only thing I'd like to see improved is that there were almost no vegetables in the breakfast buffet. But it was a very pleasant stay! If I have the opportunity to visit Seattle again, I'd like to choose this hotel.

This hotel is geared to a younger generation. We are in our 30s and we did not like it! The entire operation is tech-heavy. IPad controls your room lights. Super silly and it didn't work good. The rooms are very small. Had to jump over a person to get to the other side of the bed. Not sure what the point of colorful lights are... Again, we don't care. Self check-in and check-out are very frustrating. The good.... Blind curtains are great and we did sleep good. And the pod was clean. Free coffee, but not good coffee. Great location.

Pros: great location, with lots of restaurants and attractions (including the Space Needle) walking distance. Room was clean, and breakfast was amazing. Great options for those who want to eat healthier, pastries and such also available. Lobby is large with many sitting areas to every taste, like tables, arm chairs and couches. Books and games available. I also saw meeting rooms but did not use them. Cons: Room was very small, and bathroom is semi transparent (walls are a cloudy glass, but a curtain is available for privacy). This can be a plus for the younger crowds, but I am a millennial and the whole all screen controlled room is a little much. The decor follows, but then again, I guess I am old lol . The bed would be a problem if you are older and have trouble climbing on and off the bed, or going over someone at night to use the bathroom. Also, the room was clean, but there is a smell I just can’t identify and it gave me nausea and a headache, so that was unpleasant since it affected my sleep. Though not my taste, I would use it again just for the location and how clean it was. I would next time check for the smell and try to get a different room if it happened again though.

Staff was great - everything was clean. Bed was comfy. Not the best for old people because the bed is against the wall so you have to climb over your partner if you need to get up in the night. Also, hard if you have a couple of large suitcases because the room is so small. Great for young people without much luggage.

We booked CitizenM for a long weekend in Seattle. First time staying with this chain and I'm surprisingly impressed! After reading different reviews, I was bracing myself for a small shoebox of a room...but they really know how to make use of every space. This is perfect for singles or couples just looking for a place to sleep while venturing all during the day. The hotel lobby is fantastic if you need more space to eat, drink or socialize. Taking one star because we had ordered a light clean of our room the 2nd day of our stay and housekeeping never came. We were able to resolve it with the front desk but when the housekeepers came, they took all our towels and never restocked our room. The location is great. Walking distance to public transportation and other downtown attractions (the Sphere, Space Needle, Chihuly Glass Museum, etc.) It also a block away from a Whole Foods which was convenient for picking up snacks, drinks and other necessities. I would stay here again and would try other CitizenM locations.

My first time staying in Seattle and I picked the CitizenM to stay at. This was my new home for a few days and I love the community space in here. I have never stayed in any of these CitizenM hotels but a friend of mine suggested trying them out. So I did and enjoyed my entire experience at the hotel. The price was reasonable but maybe for some people the room itself might be a tad bit on the smaller side. The shower is also just a small shower size like what you would find on a cruise ship. The blackout curtains were a bonus for me and you have a ton of privacy. I didn't hear any of my neighbors when I was here. Love the way and layout of the bar and the decorations all put around the hotel. I did order drinks here and also had food here too! Not bad at all and overall I just had a fun and great experience. If I'm in another place I'll see if CitizenM has a location there.

My partner and I absolutely loved this hotel! It was our first time visiting Seattle, and it was also our anniversary week. We were looking at a few other hotels but ultimately decided to choose this one. The rooms are definitely on the smaller side but we had no complaints, and already anticipated that. The view from the hotel was great! The beds were super comfortable, and the rooms were very clean. The staff surprised us with balloons and a card for our anniversary which was so kind! The staff were also amazing! Everyone was super helpful and nice! I will definitely be recommending this hotel to all our friends and family.

When I stay at a hotel this is what I want it to be, CLEAN, tech savvy, welcoming, comfortable, safe, and in a great location. I will most defiantly be adding this chain to my list of must stays. The only thing that would have made it is a 5 would be free coffee and iron/ironing board in the room.

Nice new hotel, great location. Lobby and bar are excellent as well as the free breakfast. Auto blinds and lights in room are great. Reasonably priced- A few challenges: pillows are big, thick and stiff. No coffee in the rooms. The bed is up against the window so if you like a little space or are tall this room may seem tight. Room air only goes to 68...

We had a good time here.Tyler has great customer service. He was the person who greeted us from the beginning. His service was attentive, kind, helpful and just an amazing personality. The bed was very comfortable and loved how the rooms looked. So sleek and cozy. I also loved how the rooms have the option to change the colors of the room light. It adds a a great ambiance to the room with whatever mood your trying to set. The lobby area is my favorite. So many areas to sit and hang out, read a book to grab a drink with your friends. It's very trendy and well decorated. On the flip side, their pillows are not comfortable and their food choices aren't exactly appetizing. But the drinks were made well especially the service from Emily at the bar too! Thanks for the great service Tyler and Emily

My sister and I had an amazing stay at the CitizenM. The CitizenM team were so friendly, welcoming, kind, professional and so helpful. What a wonderful place to stay when your in Seattle. You won't be disappointed. Great cool modern artsy chill vibe. Also there's a yummy breakfast buffet you can purchase to start the day off right. Highly recommend! Enjoy your stay with CitizenM (:

I'm known to geek out on beautifully designed brands and well integrated UX, but WOW! Staying at CitizenM was an exceptional experience. Check-in was seamless, our room was clean, and we abused how late the bar/snack shop was open. Fun details like the interior, and app-controlled extras were a joy. Will be looking out for this brand the next time I travel. A+

This hotel is definitely different than any that I've stayed at in the past. It's good for those who don't plan to spend much time inside the hotel room. My friends and I decided to check it out on our latest visit to Seattle cause the price was decent and the rooms looked nice in the pictures. Good thing it's one of those hotels where the room actually looked like the pictures. This hotel is very high tech. The check-in and out process was all digital, but there were staff members there to help with anything as well. You can control everything in your room from an iPad or on your phone (through the app) whether it's the lights, shades, music, or even picking the days for cleaning service. The room itself was small and tight. Our bed was right up against the window (which might be weird for those who had a room closer to ground level) but they have settings to close the blinds with a lighter or darker shade, depending on how much natural light you wanted in the room. The TV was on the wall across from the pillows of the bed, fairly close. There was a table and chair right next to the bed and a bathroom right on the other side of the table that was the shower stall and toilet. It kind of felt like a nicer airplane bathroom. The sink was right outside the bathroom and there was still enough space on the other side of the bathroom for hanging clothes. However, there's a separate room on each floor for ironing. My friends and I actually spent more time downstairs in the lobby/common space where there are different sections of couches and tables, as well as a full bar. There are private rooms to reserve as well. In the basement, there's the public bathrooms which are gender neutral and a sleek and simple gym. We also got breakfast for one of the days, which you have to pay for but we were able to get it free since we used each other's referral codes for booking on their website. They didn't automatically apply it to our accounts so we had to ask the staff, which they helped apply to our accounts after. The breakfast was actually really good, not those continental breakfasts. There was scrambled eggs, quality thick bacon, an assortment of pastries, fruit, lox, and so much more! Overall, we enjoyed our stay here since all we really needed was a clean place to sleep at night. The whole ambience was modern, which made the decor look simple and nice.

Loved our 2 night stay at Citizen M. We were very busy in Seattle and although the rooms are small like everyone points out-I booked it because I LOVE small! I strive to be a minimalist and this hotel is really really cool. We slept great. Yes-pillows too puffy and large and my neck felt it but after stretching-all was good again. It was soooooo quiet and everything that I needed was availabile. The shower was amazing. The decor is the best I've seen. It's artsy, fun, beautiful and makes you want to hang in the lobby with a great book. I only wish they had a gift shop. They would make a lot of sales. If you download the Citizen M app onto your phone you can control the lights, TV, temp, curtains... ordering food, drinks etc. or use the room iPad. Definitely will stay at Citizen M again and highly recommend if you don't mind small minimal spaces. *They make great cocktails too.

Such a cool, eclectic hotel with many different artists featured. There is a bar and restaurant that runs 24/7 on the main floor as well as many lounge spots and private conference rooms. The rooms are small but clean and have smart controls with different colored lighting available. Would definitely recommend for an affordable, fun stay in a prime location!

I LOVED my stay at CitizenM. What a fun concept for a hotel, and it was clean, modern, and memorable. Surprisingly, the cost at this location was relatively affordable (the other locations seem much much more expensive). I am not sure if they were running some sort of special deal, but our two night stay didn't break the bank. The two person room we stayed in was "powered" by an iPad. You use it to turn on and off the lights, open and close the window shades, etc. I believe they have this concept for all of their rooms in an attempt to make them more energy efficient. Anyways, although the concept of an iPad controlling my life feels less like a scary thing and more of an accepted reality at this point, it was really cool and added to the overall allure of the stay. The hotel room and lobby were both very clean. The check-in and out process was all automated (via more iPads), but there were people standing around who are available to help. I would also recommend to spend some time walking around the lobby. The decorations are super unique and they also have many nice seating areas. The gym was also pretty amazing. Usually, hotel gyms feel like beat up, tired places that, instead of inspiring me to work out, have the exact opposite effect. The machines look like they might break if I attempt to use them, so there is no attempt. CitizenM, however, used some pretty top notch fitness equipment. From curved treadmills, their tonal fitness area, and some Peloton bikes, the equipment here although not making my workout any more enjoyable, at least allowed me to feel like I had to question the integrity of the treadmill I was running on. Not sure what prices are like now, but I had fun and would definitely recommend!

One of the best hotels i've stayed in for a while! Very clean and very modern, especially for the price. Hotel lobby is very modern/chic and always has a nice smell to it. The rooms are on the smaller side, but perfect for a single or couples. Cool room features too since almost everything can be controlled on the iPad. For the price, beats any Hilton or Marriott i've ever stayed at!

Our trip was a last minute decision and while looking for a hotel I found this place. Pros: - staff was great - nice looking hotel - smells amazing as you walk in - secure property Cons: - a/c was out during our stay , holy cow was it hot! They brought in a fan the next day but was still muggy . - bathroom echos lol! If you are going on your first couples trip beware, you will hear it all!!! - we asked for cleaning but they never came - pillows too big , not comfortable on the neck

I booked six rooms for my team. I'm CEO of a small company. I prepaid all six rooms. I had one employee show up a day earlier than the others. When the others showed up, the hotel gave them the run around stating that they didn' t have their rooms paid for, or that there wasn't room on our credit card. Our company has a $62k+ limit and was at about $20k on our cc (a typical month), so we had about $40k space. The hotel badgered my employees and wasted my time. If you want good service, this isn't the place.

The ambassadors were wonderful! Lars, Emma and Emily took really good care of us. Located in a good part of downtown Seattle. Beds are comfy, shower was so soothing, quiet rooms with black out curtains were awesome.

CitizenM is the trendiest hotel I have stayed at, bar none. The lobby and bar are modern and hip. As for the rooms, they have technology that 20 years ago would've made for great SciFi. Even for someone who is a technophile, there is a small learning curve! I will be placing some tips and tricks at the bottom and in the tips section. Before I start taking the room apart as if I was doing reverse-engineering, some of the essentials. I found it clean (other than a stain on the chair), quiet, safe, and comfortable for a nights rest. I got a good amount of natural light, and the electric lights are well thought out in their positions. There are plenty of restaurants around. As for entertainment/activities, it is central (on a map) relative to many points of interest. Space Needle is half a mile away, Pike Place Market is 3/4 mile away, and so on. It is also close to transit with a streetcar stop a block and a half away. Now, despite my love for technology, I also consider myself a man of practicality. Sure, being able to control the shades with my phone, the wall buttons, and iPad is awesome. Yet, a wand that you can grab to zip them open and closed works as well, if not better. On the same theme, being able to set the lights in the shower to any brightness or any hue is as awesome at it is novel. Other than that, it feels like a gimmick. Furthermore, this [I'm sure] expensive lighting system, and I can't get it to white light?! While there is enough light from the outside the immediate shower area, it would've been nice. Quick addition: you can also set a couple "moods" to the room. These include sounds, light, and images on the TV. Though, I use the room for showering and sleeping, so I did not use these. The room itself is cute, but a matchbox! If you've cruised with an inside cabin, kind of like that (but smaller still). There is a small table that can a laptop and a couple smaller trinkets. There is also a small vanity next to the sink (outside of bathroom area). There is also a smaller-than-average 'closet' to hang a couple items. I will give them credit for a massive under-bed storage drawer! For furniture, there is a desk chair and a small backless couch. It seems more for dressing and packing/unpacking than lounging. The bathroom is also towards the small side. As a man, I found the toilet rather cramped. As for the shower, a little below average standing room, but enough to lather up and wash off. The soaps didn't leave my skin feeling dry, and I did like the AM & PM variety. Yet, despite them being for sale, I would not buy them. Also, they are shampoo/bodywash combos. I have no issue with this, but if you need/like distinct products, keep it mind. I liked the showerhead too, great pressure and volume! (especially with the 'setting' button in the center). Also, to be consistent across reviews, the bathroom door does not lock. Walls surround the bed on three sides (one is a window, but still). If you're traveling with a partner, you'd need to climb over or around them should you need to get up in the night. Since I was traveling alone, this was a non-issue, except for one thing. I woke one night, and need to get up with extreme urgency. The room is completely dark, and there I was trying to find a way out. Hit three walls before being able to escape. If you know, you know (a recent review might give a clue.) To close out the bed, two final notes (neither good nor bad). First, the linens are European style, sheets encompassing the comforter like a pillowcase. Second, with them not draping off the end, you lose part of their weighted feeling. As for the view, I guess I got unlucky. Despite being able to choose a high/low floor and a street/courtyard view, take these with a grain of salt. Despite choosing a high floor with a view of outside, most of the view was the office building next door. It was close enough that I wouldn't walk around in my underwear with the shade up! Even further, the daytime shade doesn't offer as much privacy as you'd hope depending on the sun. Plenty of natural light, don't get me wrong, but no real view to speak of. So, with everything, I have no particular draw to stay at this or another CitizenM on my next travel. While I am traveling alone, though, I would not have any issues with patronizing this chain again. Tips and tricks: - A single press of a curtain button opens or closes it all the way. - Lights remember your last dim setting. This is especially useful if you're getting up at night. Don't hit on twice to avoid the full blast of light! - In the app, turn lights off, and press the digital dimmer switch once for lowest setting. - You can adjust the reading lights to point wherever. Why didn't I get this right away, I don't know

I love this hotel chain and will definitely be back. I wanted to try them out on my trip to Seattle and I am glad I did. I love the idea of a smaller room because it made it feel very homey. The staff was also very nice with the complimentary drink tickets for my birthday. The staff overall made my stay great with answering all questions and giving tips on where to go in Seattle. Y'all have to check them out when in Seattle or any other location!

This was a unique hotel.. we stayed here for three nights. The room was very small (I guess it was a standard room). It had interesting features, like the controllable lights/sound/monitor, however it doesn't make much sense when you have very little space to use for two people. The curtains/night mode lights were nice and hotel is close to main attractions in downtown. A nice area to walk, close to bars/breweries. Hotel's bar also looked tempting but we didn't have a chance to visit it. Overall this chain is interesting but I'll cross it off my list for not facing any surprises in trips to other cities.

Loved my stay here. Very hip, modern, and unique. I love how easy it is to check in to your unit.

Very good hotel. Beautiful view. Staff is on their own time yet helpful and friendly. The hotel charges for literally everything. Water with refillable glass jug is free, you can help yourself to dishes or silverware if needed but coffee in the morning, isn't. I am not a morning person so, I was very upset to find out this news at 6am. A can of pop is 4 dollars just as an example. Granted Seattle is not cheap but omg four dollars for a can of cola? Haha my jaw dropped. We called for two extra pillows as there were only two on the bed. The extra pillows were brought up with a sense of urgency; we appreciated this. It is one of the cheapest hotels in the area, not a crazy amount of homeless around the hotel (this is not reflection of the hotel but something to note when in Seattle; as no reviews are really mentioning the open drug use and massive amount of homeless all around the city of Seattle; it's just really sad and honestly scary... needless to say- the hotel locks their doors at night much like NYC or any other major city.) There are walkable coffee shops and the biggest plus is the ferry is across the street. This is a big deal! It's super convenient and wonderful. Trust me. The extra sleep and a quick walk across the street to your next adventure is the selling point of the hotel. Bar inside the hotel is very nice, breakfast also not free but 20 dollars (for the room) I think not per person totally didn't understand the "preorder" but that's my fault. I do recommend if you are in the area. Was safe and had helpful staff. Bed is comfortable and again the view (water) is amazing a lot of which is being able to watch the ferry boats, we enjoyed this a lot. Oh and black out shades- made a world of difference- a world of difference. Everything was clean, on the third day of are stay someone came in and changed the towels. Sheets were not changed but I'm sure that's noted in the fine print. Overall a good hotel and I do recommend it. 3.9 stars and Doris recommended.

Beautiful, high tech hotel. Customer service is good. Rooms are on the smaller side though. Also, there's no luggage rack, so I just put my luggage on the bench.

Very nice, relaxed, and clean. Staff was friendly and helpful. Self check-in and checkout was a breeze. Rooms were small, cozy, incredibly comfortable, and high tech. Common areas were decorated well and maintained perfectly. Breakfast was totally worth the $18 and cheaper than eating out. Bar was great, really encouraged a communal vibe. Great place, highly recommend it.

We had a very pleasant stay here! It was my first time staying with this hotel brand and it's definitely not for everyone. If you consider yourself tall or larger in size, these small, minimalistic rooms may not be for you. Make sure to check out the photos first. As for what our needs were, citizenM was a great fit. It was a few days and there were only two of us. We lucked out and got an amazing view overlooking the skyscrapers on John St. The staff were all incredibly helpful and friendly throughout our 4-night stay here. We even had drinks at the bar one time and hung around the edgy lobby. If you're looking for something simple, you don't mind a small space, and is still affordable, definitely check this place out.

I recently took a trip to Seattle and stayed here and enjoyed my stay. The staff were super friendly and helpful. Every part of that hotel is clean and the decor is super cool, retro and just unique. When I first walked into my hotel room, I did initially say yikes it's kind of tight in here. However, every spent inch of the space is well accounted for and reminded me of a European style hotel especially in the bathroom area. I love the fact that I could change the color of lighting. I was like a kid in a candy store changing the lights every night I was there...lol. I thoroughly enjoyed my time. When I make a trip back to Seattle, I'll definitely be staying here.

BREAKFAST NOT INCLUDED!!! I was checking out and decided to grab breakfast since I saw that it was 6AM-11AM, but no where was there a price so I assumed it was included for all guests since there were lots of people grabbing breakfast. It came out to over $21 and all I got was eggs, potatoes, and bacon. Couldve just used that money for chipotle across the street and gave the rest of the money to the crackhead homeless fools outside. Besides that, hotel was nice and clean, apart from some people being stuck in the elevator and non of the workers knew until I told them because I heard screaming and loud ringings. 30 minutes later the firefighters were outside, imagine I gave no shit and didnt say anything..

This is the first hotel in a long while where I was eager to find out what the experience would be like, and it did not disappoint. The lobby had a very funky and cool vibe, almost as if we had walked into a Euro-hipster lounge. Promptly greeted by the lobby host and a series of cehck-in terminals, we were able to select a room with a view and make our own room key seamlessly. The staff during our entire experience was very helpful and friendly. The Tech-Forward feel didn't end there. Our first room impressions were than someone from Ikea designed it...in a good way, though. Small, yes, but efficiently done with clever use of space. The iPad in the room gave us controls of temperature, lights, TV, housekeeping settings, and even the color schema of the room. We chose purple. There is an element that does shout "Old people, get out!" about the experience, and it's clear that tech-savvy younger professionals are their target market, but we enjoyed our stay. I think if you are a larger person, you may feel cramped, but for us, it was perfectly fine and a good value for the location. Speaking of the location, there are a number of great coffee and pastry shops nearby and with pretty easy access to the downtown tourist areas. The bar in the lounge looks very cool, though I will say the food options and the spirit/cocktail inventory is a tad limited, though good enough for most. Nevertheless, the overall experience was positive and memorable. I feel like we just spent a week on a starship. We would revisit CitizenM for sure.

Different from your typical hotel. kiosk check in with the ability to choose what floor to be on. Rooms are smaller than what I'm use to but have the main things that you will need. Bar food is ok, nothing special. Pizza was a bit on the pricier side $15 for a personal. Fries were $7.5 They automatically added 20% as a tip which is no complaint on my end but could have let me chosen that option.

If you've stayed at any hotels downtown NYC or D.C., you won't be surprised at the size of the room at citizenM Seattle. They are indeed small, but that's standard for a lot of the hotels in larger cities, since people only go there to shower and rest in between all the explorations. The high tech features of citizenM was definitely an upgrade from other older hotels. We thoroughly enjoyed our stay. It's true that the pillows can certainly be better, but the bed was comfy and the blackout blind offered us very good nights sleep, which was perfect after long days of walking and sightseeing. What made our visit even more unforgettable was the help we received. It was our first time in Seattle, and while all the rooms with "views" were gone when we first checked in ( "views" only of John St., but so worth it as you can see in my photos), we were able to ask later that day to move to a different room facing John St., and the rest was history. We'd recommend this hotel to others!

This has been the. Best place to stay we were able to get rooms next door to each other. Loved it my first time here and my son's second.

Nice room. Petite size but you got everything you need in this small but very convenient room. The price is high because of its location. The room is cleaned and sanitized as they advertised. They have breakfast are which I will post later on. The grocery store which is whole food market is only 5mins walk. Space needle is 15mins walk. Pike market place is also nearby.

One of the worst experiences I've ever had at a hotel that isn't marketing as a comfort inn level. From the confusing "self service" checkin process that required two people to having to have my room key replaced 3 times (thank god I took my drivers license with me for a run or who knows what would happen) to being called at 10pm to be asked if I can come downstairs to "re-checkin", the entire UX was terrible. Also be warned, there is no coffee available. Thank god there's a Starbucks near by. At least the room was clean and the shower worked (though they don't give you soap or conditioner, be warned!) Would not recommend because it isn't even cheap.

Plus side - Clean, quiet, and efficient. Con side - Small. Like smaller than a cruise ship small. In my case I stayed a pre-night on an Alaskan cruise and it made my cabin on the boat feel spacious. That being said, it's tech-savy and modern, and who really needs too much space if you're just staying for a night!

citizenM was available when others nearby were booked. I pondered one star but it's not ALL bad. Good: o Convenient location. o Nice use of iPads for room control. o QUIET at night (meaning air conditioning is not howling or clanking on and off as it does at too many hotels). A/V better than the vast majority of hotels. Bad: o No coffee in the room. It's a deal breaker for me. Is it because they only provide room service every 3rd day and can't replenish supplies? Because they're cheap? Because they want you to pay for it in the lobby? It's NOT because "it's a style" or "it's citizenM's character" - BS flag. o iPad checkin/checkout is theater. You must interact with the staff. Dispense with the theater and just keep it simple. o The room is a closet. Seriously, A380 aircraft have bigger cabins. 1 person for 3 nights wasn't insurmountable, but even a close married couple would be annoyed having only 1 chair and 1/2 of a person worth of elbow room. o It tries too hard to be edgy with the room accessories and supposedly pithy quotes on things "Shhhh, the hairdryer is hiding" [in a cloth bag] and marginally offensive graphics on the iPads. I'm a road warrior business man, I don't want a stupid stuffed doll on the bed. Instead of edgy, it's overdone to annoyance and tackiness. After a day, "Citizen - please yada yada yada" becomes "Comrade - please yada yada yada" in my head. Not good. I'd rather stay at a La Quinta with space, coffee, and zero kitsch.

CitizenM isn't for everyone. If you're traveling as a family, you're better off staying at a traditional hotel. But if you're a couple on a getaway or solo on a business trip, CitizenM seems to be the right type of hip hotel for you. The first time we stayed at CitizenM in Seattle, I felt in love with the concept of having a tiny space but utilizing every space possible. You get a huge window right next to the bed in every room and overall is pretty clean. I have no complain whatsoever. I love how the iPad that they provided can control every setting in the room. You even get 2 types of shade settings for the big window. The hotel smells great, the bar staff was very nice.

What a fabulous, helpful, kind and considerate staff. We 8 of us stayed there as my 26 yr old nephew had a sudden death. We were all devastated and would sit in the lobby for hours. The staff came to know of this and were so sympathetic. The rooms were clean and well equipped but the setting is very very strange. There are only king beds and one sleeping in window side has to jump off the other person to get iff the bed. Otherwise had an excellent experience.

Amazing place to stay for an individual or couple. As soon as you walk in you are greeted with an amazingly designed lobby with so much art and unique paintings. Self check in was easy.. you had the option to decide what your room window would be facing! Room it's self was very cozy and unique being able to control the tv and lights with an iPad! Street parking was easy just be sure to ready signs of when you have to pay and when it's free! Definitely would recommend staying here

Hotel is very trendy but I would prefer comfort over trend any day. Upon arrival you check yourself in and make your own Keys which I thought was kind of odd I chose the 6th floor option with a view, our view was a wall of the building next to us The rooms are TINY. My husband and I stayed there 1 Night and we joked it was a jail cell. You couldn't use the sink/mirror to get ready without being in the way of the other person needs to use the bathroom/shower cause the door is inches from sink area This is good sizing for one person, two people is a stretch I know they design it for people who are traveling and don't anticipate much use of the room (which was us) However it doesn't mean they shouldn't make it roomier Bed was decent sized but only 2 pillows, which there were more No USB ports to plug in an only iPhone cable like hotels usually have for charging so bring your cube/usb cables Upon check out we checked ourselves out and placed our used room keys back in the pile where you grab one upon checking in yourself, I was surprised since covid is still a thing, you would think they would disinfect them before re using but nope! The pro is that It's walking distance to restaurants and coffee shops, not too many homeless people near by (which is a plus since other areas near by have a lot) All in all, cool experience but for the price ($345 to be exact for one night) vs what you get...big NO! i wouldn't visit again nor recommend to a friend

Very chic smart hotel! Booked this hotel for my birthday weekend and it was such a vibe! This is a smart hotel so everything from check out to operating things in the room is run off ur phone or iPad (in room) this was my first time experiencing a smart hotel and I gotta say it was pretty cool and makes life easier for the lazy person LOL! The rooms are small but the space is used adequately. Thomas at the check in area was soooooo nice and gave great recommendations for the area and around the city. They do not provide parking so if you're lucky you can snag a street park or park at the holiday inn ($25, they have a partnership) can't wait to return!

This hotel is clean and new, but the rooms are insanely small and made from shipping containers. For me is was very uncomfortable and I only lasted one night.

Stayed here for a quick Saturday night stay this past weekend. It has a super European, somewhat futuristic, upscale hostel vibe as soon as you walk through the door. Really cool layout, bar setting, fun and weird decor. There's no front desk, and instead just a bunch of computers that make it easy to check in at any time of day. We checked in early afternoon and there were a few employees on stand-by in case anyone needed help with anything and to make sure the check in process went smoothly. We had the option to choose the room review we wanted which was a nice touch, so we chose a city view for no extra cost. We were super pleased to realize that our check in also came with 2 free drink vouchers! The room itself was definitely more of a fancy hostel vibe, as there was not a ton of space. However, I feel like they optimized the space that they had really well. There's a small entry way with a sink and then bathroom with toilet and shower (in a shared space, which is fine if you're comfortable with your travel partner haha), and then a large bed against a window. The bed was kind of the main area to relax, which my partner and I actually loved so we could lounge and look out the window or watch tv if we wanted to. There was an ipad that essentially controlled everything including temperature, tv, night/day window shades over the windows, and these awesome neon lights that you could change the color of for the shower. Honestly I think that we may have started to feel a bit crowded in there if we had a longer day, but this was the perfect spot for one night. The hotel bar was also super cool and had a great variety of cocktails. Everyone who worked there was super nice as well. We enjoyed our welcome cocktail before leaving and I got a really tasty old fashioned which was sweetened with house made honey port (!!!), and my partner had a Hemmingway daquiri which he really enjoyed as well. The bar is open until 11pm or so, and we ended up stopping for a night cap as well. The downstairs bar/lounge area was actually super busy, with a lot of other guests taking advantage of the cool space. Overall, great for a short stay but would look somewhere else for a longer trip!

Holy crap, how does this hotel maintain 4 stars on Yelp?! This is quite possibly the worst hotel I've stayed at in America for more than $100/night. Our price for a king "room" after taxes & fees is $235 per night, which comparing to the area is NOT cheap. Our room is tiny and narrow. The bed bows when you lie on it and is hard. Kiosk's for check in only; no front desk attendant. The sink does not drain and the shower leaks water. There is no soap available, but a shampoo/soak combo liquid that is not akin to soak or shampoo. Additionally, there is no parking garage available for pay; you have to fend for yourself. We found close, uncovered parking for $50 per day. Their whole decor, layout, and provisions relay that this hotel is straight up cutting costs at every turn and is not trying for quality whatsoever. I'm having a hard time understanding why it has a draw- the bar area has a bunch of lights that are kinda hip so I guess it's that?!? Save your money and your back, don't fucking stay here

Time travel to the future! Room settings can be controlled by an iPad in your room or by downloading the app. Overall, such a cool experience. Rooms are clean, bed is so comfy and the view is to die for. Staff at this location are attentive, kind and friendly. Although the rooms are on the smaller side (which I loved), the lobby is huge with multiple rooms and countless spaces to lounge. I was traveling alone but felt extremely safe here: outside doors require room key to open after 10pm, there was always someone at the entrance check in kiosks to greet/help you, elevators require room key to go up & hotel rooms have 2 locks. The ambiance is phenomenal, staff are gems, and the food & drinks are delicious and fairly priced.

Terrible. They try to be hip and modern at the expense of functionality. The bathroom is the worst. No counter space, I had to put my toiletries on the floor. The shower is a tiny square with a dingy shower curtain that allows all the water to splash out leaving you with a slippery floor. The iPad is not functional! TV didn't work for 2 days out of my 4 day stay. When I called the front desk, they had no idea how to fix it. Then they reset the room amd left me in the dark with no electricity. Not the best experience.

TRENDY!!!! SO NICE FOR COUPLES ! Our stay at citizenM in Seattle in August was amazing! It's a really modern hotel, I would call it a minimalist dream and it's enough for two. It's a really clean and well kept hotel. The bar and front desk staff all were really nice and helpful. The gym is really nice and if you have a lot to do in Seattle, this would be such a nice place to keep your stuff at and have space to unwind. The lights that are able to dim and the view with the bed against the glass were a plus. Me and my girlfriend loved it and even wasted one of our vacation days away watching a tv program hahaha! Overall I loved it ! I will come back again and I hope people realize what a hidden gem this is ! Very trendy

The membership is very deceiving. They make you sign up, promising better rates, but when you tried to cancel within the trial. They simply ignore you and make you go past that period and then charge you for the next 12 months. I tried contacting them multiple times, but they claimed there was nothing they could do. Anthony via chat was very rude and unprofessional and simply left the chat when I asked for a refund. Do not sign up with them!

I loved this hotel! The simple check in and check out were fast and easy. The room is clean and powered by the provided iPad. The bed is wall to wall and super comfy! There was so much room for the two of us. There's a small desk next to the bed that we used because one of us started summer classes. The bathroom area can be curtained off if your want a little privacy in this small room but you can still see through the curtain. Their lobby area is amazing, there's so much to look at and they're so much seating! On our third morning, we order the hotel breakfast and it was delicious! The bacon and egg bite delicious. If you're looking to get take out, it's really easy and the hotel ask that you meet your delivery person downstairs but the hotel does provide a box that they can put the food in. *if you do not like feeling big in a space or you are claustrophobic, I would not recommend staying here. the rooms are not huge Things I didn't like but didn't effect my trip much: - The bathroom pod glass they use is see through so I would ask my partner not to cross the curtain while I'm in the bathroom. You can literally see the naked silhouette of whoever is in there. I really did not like that and recommended on my survey that they should either have the curtain wrap around the shower/toilet or get a different fabric. - When we checked in, the app asked if we wanted a room "above the clouds" or "street view", we chose above the clouds and got a nice view of the side of the building next door. - While their breakfast was delicious, we got coffee there another morning and the price was ridiculous for two small drinks. There's plenty of coffee shops/starbucks around the area.

Great hotel very clean and staff was amazing. If your in Seattle you should consider this hotel. Small bar with food for your enjoyment

Cute hotel , nice bar and lounge area to relax and just sip on some drinks , my fiancé booked this hotel for my bday weekend in Seattle and it was close to many of the places we were exploring , the only things I didn't like was no parking (we had to park at the Holiday Inn a block away) and the view from our room :( we had views of the other room windows instead of the "city" views we expected but whatever still enjoyed our stay

I stayed here for two nights during my visit in Seattle with my friend. We decided to uber here from the Seattle airport (~$50 one way) since there was no shuttle service. This is going to be my honest review. To check in, they have a bunch of computers set up instead of a traditional front desk at a hotel. I believe we entered last name and a booking confirmation code to check in. I was surprised no one asked to check for I.D. as someone could have potentially stolen our reservation. We were given the option to choose a room and we chose a high level room with a city-facing view. Basically, you can check in without talking to anyone. Talk about machine automation! When we arrived to our room, we were surprised at how small it was. It was incredibly tight for the two of us. I didn't like how the bed was against the window/wall because it makes it difficult for the person on the inside to move around. There was very limited space to put our luggage although we only had two small suitcases. It was hard for the both of us to get ready and do our makeup with the very limited counter and desk space. Our view was also just a direct view of the building across from the hotel. All we saw were their windows, so I'm not sure what the point of choosing a room with a view is. There was also bird sh** smack-dab in the middle of the window. Not necessarily their fault, but didn't contribute to my experience. Oh and not to mention that you can pretty much see someone showering from the outside!! The frosted glass doesn't do too much. I wouldn't recommend staying in a room with someone you are unfamiliar with as you could pretty much see a colored silhouette of the person showering lol. In addition, I really thought the whole technology thing was too much. I didn't want to have to login to an iPad every time I wanted to turn on the lights or open the blinds. It was definitely frustrating. I wish there would have been at least a regular switch we could have used in lieu of the iPad. We could not figure out how to open the blinds and curtains for the life of us. I figure if two girls in their early 20s can't figure it out, then who will? Anyways, I was freezing during my first night, granted I should have brought longer pants. I asked on the app if someone could bring an extra duvet and pillow around 6 or 7 AM because I could not fall asleep! I turned up the thermostat to 79 but it was still freezing. Someone finally came after 20 minutes but only to inform me she couldn't find any duvets. Love that for me! Overall, I would probably never stay at a citizenM hotel again. It wasn't my preference, but it might be yours. I will say the service was nice throughout my stay as they offered us a complimentary late check out at noon instead of 11AM. In addition, we were allowed to store our bags for a few hours after checkout. TLDR: I think the technology is overrated, the rooms are tiny, and the overall design/performance of the hotel needs improvement.