citizenM Washington Capitol

Overall, this was a very nice place to stay in DC. The location was perfectly central for our sightseeing in the mall and dinner in the Wharf, all very walkable. One big reason I chose citizenM was because of the well rated breakfast and it did not disappoint! Probably the best hotel breakfast I've had and the coffee was so tasty. Our bed was very comfortable and the ipad tech in the room was a neat feature. I took advantage of the Chromecast feature on the TV which was so convenient. I removed a star from my rating because while the room was clean, it felt like a few details were missing in resetting our room. There were no washcloths, shampoo, or drinking cups in our room. It was still a nice stay and we made it work. I'd stay here again if I come back to DC.

Stayed here a couple nights and it was the best decision. Hotel is closed to the metro and walking distance from a lot of places. Theres always scooters around if you rather not walk. I loved the technology of the rooms, it was my favorite. The rooms I stayed was very small but it had everything we needed. The view was excellent.

We did a staycation night here and was pleasantly surprised by the facility. The room was comfortable, had some fun features to play with on the iPad, and had no major issues. The breakfast buffet was way more elaborate than anticipated, and was well worth it for the extra $20. Walking to the Wharf was so easy as was getting to the nearest metro. Overall, we enjoyed our stay and would recommend for a low cost stay without the low cost feeling!

Our stay at this hotel has been absolutely fantastic from start to finish. The customer service truly stands out—every interaction made us feel genuinely welcomed and cared for. A special thank-you to the managers, Ahmed and Jamel, who went above and beyond to ensure our stay was comfortable and seamless. Their professionalism, warmth, and attention to detail made a lasting impression. The rooms are exceptionally clean, thoughtfully designed, and the overall vibe of the hotel is really cool and modern. You can tell a lot of pride goes into maintaining the property. The location is perfect—quiet and peaceful, yet incredibly close to everything on the National Mall. It was easy to get around while still having a relaxing place to come back to at the end of the day. We couldn’t have asked for a better experience and would absolutely stay here again. Highly recommend.

This is the second time we've stayed at a CitizenM (the first one was in Austin, TX), and it was the best experience. I love knowing what you're getting when you book with CitizenM. The staff is extremely friendly and nice; the room cleaning was great (props to them for making the bed in the small room), and the hotel's quaintness is my favorite aspect. I could spend hours looking at the decorations. Is the food a little pricey? Sure, but it's so convenient and they have whatever you may need. Knowing you have a full bar/restaurant downstairs is a huge relief. The little couches and TV make you feel like you're right at home. The rooms are unique in their size, features, including the iPad, blackout curtains, drawers, fridge, and color options for the lighting. The location was seriously a HUGE plus. We walked everywhere we went, and being super close to the museums, the Wharf, and the National Mall was perfect! I will be staying at every CitizenM I can, and look forward to the next stay!

The location is a great advantage, being very close to national museums and federal institutions. The neighborhood is clean and pleasant. The staff is extremely kind, smiling from the very morning. The interior is impactful, reflecting the designers' concept with rounded elements, modern and minimalistic. The rooms are comfortable, nice, and functional, although they are small for European standards. The bed, pillows, and duvet are indeed clean and cozy. However, the heating system in my room was not functional at all during my 5-day stay. Although immediately reported and acknowledged, nothing was fixed. The ventilation system worked, but since there was no heating, the room was very cold during my first day and night. The water pressure in the shower is very weak. The room is managed by a tablet. When attempting to increase the temperature, it appeared to be loading the command but with no results. I was later provided with a heater, which helped, but this should not be the solution. I was offered to change rooms, but I had no time for that due to a tight schedule and the business nature of my stay. Finally, I am not sure whether it is standard practice, but the room was not cleaned at any point during my four overnight stays.

This hotel has an awesome roof top sushi bar with views of the Capital and the Washington Monument. There is a unique lobby bar, too. The room and the whole hotel felt clean and modern. However, the staff were not warm and welcoming at this location. There are no luggage carts here, so pack light or plan a short stay! The bathroom shower is not sealed and water leaked out onto the bedroom floor. There were no wash clothes in the room, the bathroom door would not stay closed and there was no light switch to manage just the bathroom light. In order to turn on the bathroom light you had to turn on all of the lights. Also, I could not find a switch to turn on the bathroom fan. The dual shower heads were very nice with good water pressure. The refrigerator/cooler did not chill our waters. This room is managed/controlled through a tablet or an app and I set the room temperature and turned the fan on, but it did not result in any changes. There are two nice parking garages with one being right next to the hotel and the other right across the street.

I was pleasantly surprised. From the photos and marketing materials I was expecting to be far and away the oldest person in the hotel (in my 50s). I was on the older side, but not the oldest, and not to different from a lot of the guests.||The location is incredible for the price - just a short walk from all the museums, monuments, restaurants, and everything else you'd want. Also just a few blocks from a major metro stop direct from Dulles. ||The room was not that large and I'd say about 1/3 of it is occupied by the bed. There isn't really any additional seating (you'll see it in their room photos) but I wasn't spending much time there so it was fine. The room lighting and automation controlled from the iPad is a little over the top, but perfectly functional. If there are two of you in the room you'd really better be very close personal friends, or you will be by the end of your stay.||Cleaning of the room is by request only, and deep cleaning only on certain days. I was fine with that - I can reuse a towel for a couple days and there just wasn't much space to get the room dirty. ||Unlike most hotels where you just get whatever room they assign you (I always seem to get the room looking 6' at a blank brick wall or a parking lot) you an pick how high and which side/view you want at check in. The staff were all friendly and helpful.||I'd recommend including breakfast with your reservation. The selection and quality of food and pastries was fine. My only complaint was that coffee drinkers got a nice barrista drink included. If you drink tea, there was some hot water and tea bags. Maybe people in DC just don't drink tea? Or chai?

Second time staying at a CitizenM hotel, my first was CitizenM NOMA, and I like this location better. It's a bit more spacious to me and the interior layout and location is better. They are both a very short walk from the subway and walkable, it was a breeze walking to the wharf from here. I love these hotels, I'm very tech savvy, a minimalist, and love unique artsy places, so if you fall into that category you'll enjoy this hotel. There are many great places in the hotel to work and connect with friends, a nice bar on the lower level and rooftop restaurant/bar. For the size you get everything, a View, fridge, safe, mood lighting. Some "nicer" hotels don't even provide a fridge js. The other feature I really love, is the GYM!! They have a great gym it's bigger than you think, free weight and cardio machines, the good ones! And now I get Bonvoy points for my stay, yep I'll keep coming back.

To Whom It May Concern: I checked into the CitizenM Washington DC Capitol on Thursday, October 16th at 10am. The hotel stated a room was available and they allowed us to check in early. Once in the room we immediately recognized how cold the room was. When we checked the temperature it was set to 69 degrees. I then used the iPad and tried to turn the temperature up to the highest temperature of 78 big the iPad went back down to 75. I continued to work and realized the temperature still was not changing. I called downstairs and they stated they would reset the temperature and to see if anything changed in 20 mins. I called back and informed them the temperature did not change. The front desk stated that maintenance was not available and was in a meeting and they would reach out once they were available. More time went by and I called again and I ASKED if maybe there wasn't other room available. The woman stated we could try that but all the rooms are set at 69 and would take time to heat up. I then waited until they came up to show 2 other rooms. However, one room seemed warmer because it was facing the sun and I told her I would need to think about it since it could only be warmer due to the sun. I called back to review the second room again but decided if the room isn't going to get warmer then it would be best for us to leave so we are comfortable. The front desk asked if we could be out in an hour and we came down in 30 mins at 5:30p. The front desk stated I would be refunded for 2 nights and I stated that would not work since I didn't stay here. She said she would bring over the manager. The manager Zulifya Yakshimbetova stated she would not refund me for the entire stay since we checked in at 10am. That is completely absurd! We stayed in good faith that the hotels heat would work and that maintenance would come and fix it. By the way maintenance never came and wasn't offered to come again till about 4:30 when another front desk staff came up and also concluded that it was cold on the entire floor. How is it that multiple staff members can agree it's cold but the manager still not grant a refund? I've stayed at CitizenM before and can not believe this is the level of customer service I received. Please let me who I can speak with further concerning this matter. Zerenity Washington

99.9% of the staff is amazing. Completely amazing !! Going the extra mile and friendly and kind. They have a beautiful camaraderie with each other. So fun to interact with them! The gal who does the lunch time bar keeping keeps her nose in the air and is clearly more important than anyone else on the planet. And it's important that everyone else knows they are beneath her. She will tidy the bar and straighten all the bottles and then go check the cabinets and be silent or snippy when a customer deigns ask for something. She brings the whole place down. She is the weakest link and I hope she either gets an attitude adjustment that sticks or she gets told to get a different job somewhere else where she doesn't interact with the public. The room is clean and comfy. The bed is comfy. The pillows are great. The color lights in the shower are fun. There is no hot water at the sink, but ample hot water in the shower. There is a lot of fun all over inside this hotel. I love the carpet map of DC outside the elevators too. :) And the fun dance videos in the elevator. That's fun too! We have enjoyed the foods we have gotten from the menu in the main level restaurant, I love the water dispenser for refilling our bottles. And the sushi is so good too! We are having a good trip here and look forward to future trips too!

CitizenM hotels are more or less all a copy/paste of one another. I stayed at the Boston North Station hotel a few years back and the room was almost exactly the same. Not bad, but not unique from eachother. The benefit of the hotels being the same is that everything is pretty easy to navigate. Check-In/Out is done on a kiosk and everything in the room can be controlled via iPad. The overall layout of the room is maximized to efficiently fit everything in as small of a footprint as possible - bed with storage and safe underneath, desk & chair, extra bench for seating, toilet & shower, sink & mirror, cooling drawer for beverages, and a closet area to hang clothing. As a solo traveler staying for a short trip, I don't mind the set up, there is the perfect amount of space to spread out for just one, but I have reservations about accommodating a couple because someone would have to crawl across the other to get out of bed in the morning and I'm sure you can hear all bathroom noises through the glass partition. Things I particularly like about the room are probably the more "gimmicky" stuff like the cute plush in the room, TV personalized with your name on the home screen, and being able to adjust the colored lighting. The bed also feels huge and the blackout curtains are everything! Overall my stay went smoothly and I particularly appreciated the presence of security in the late evenings. I'll definitely consider a CitizenM hotel again for more short trips.

My first time ever staying at a CitizenM, and it was both interesting and eye-opening. Think of a CitizenM hotel like a cruise ship. The priority are the destinations, but the ship offers nice amenities as well. The rooms are small and narrow, much like on a ship. An iPad controls everything from the AC to the ambiance and TV. The shower has frosted glass. The window is HUGE. The bed is even bigger. The location is very close to "The Mall" area of Washington DC. The staff (ambassadors) were so kind and helpful. And our room was totally clean. The only negative I had with the room is that it was set to 64 and felt closer to 75. It did get cold at night, but in the middle of the day it struggled to cool down. That being said, for the price and offerings, we were quite impressed with CitizenM and will stay at another in the future.

Customer Service Agents Skylar and Debbie were amazing great knowledge of the area and great food recommendations deserveing of a raise as a hotel manager myself great help is hard to find please make sure to reward them

Can never go wrong with Citizens M. Positioned perfectly a half a block away from the train station. 11 minutes away from DCA by train. And 10mins away from city center. Definitely my first choice when coming to DC.

Great vibe to the hotel. Very modern and almost like a tiny house. Tech was great, lights, curtains, color lights, all worked through their app on my phone. Rooftop bar was great to relax and have drinks. Staff was super friendly and helpful. Place was super clean and just a great atmosphere. Would highly recommend. Also we were able to walk to every museum we wanted to see right from the hotel it was great.

Not a fan of this style hotel! The bed was large and comfortable but the room was much smaller than anticipated! I saw the reviews and knew it would be but not like this. When I first got there, the check-in staff was arguing with another man after they gave his room away because he was late due to flight delays and they still charged him. That was extremely weird. He couldn't help that all flights that they were late. Next the woman checking me in was extremely rude. I don't know if she was upset because I didn't understand how to check in properly or what I tried the mobile checking in and it did not work for me. I consider myself very tech savvy, but this just wasn't it. The room was beautiful. I'm not gonna lie and I love the decor all over the hotel but my complaints about the room was it was extremely small. A lot of the times the iPad or app did not work so I could not control many of the features. I did love the lights and the aesthetics, but I couldn't fully get it. The water did not get hot and the air conditioner barely worked. Cool for the money but not worth it. I'd rather pay more for better amenities

horrible!! horrible!! horrible!! A/C not working.. I mean zero A/C!!! told staff multiple times of issue.. they did nothing!!! 90 plus degrees in DC.. couldn't leave fast enough.. it was like being stuffed into a closet or prison cell..with no air to breath!! no joke that is the size of the rooms

I don't seem to have good luck with CitizenM. In LA, the heater was broken and they could not fix it. Here, the heater was again broken. It says it gradually takes effect but after 90 min, nothing, called down and later that day it was working. Turned it off which was probably a mistake because at night turned it back on and it barely worked. I had it to set it to the highest setting 79 just to get it to around 73 and what makes it worse is that the vent is up by the ceiling so all the heat is way up there and useless. Most of the staff was nice but a couple were not. When I bought a bottle of water, can of sparkling water and a banana from their canteen, the guy asked if I need a receipt and I said "no, that's OK" he just walked away. I wasn't sure if he went to get me a bag or what, but no, he was just done with the transaction. No thank you, response or acknowledgement at all. Weird. Some of the other staff were very nice though. Breakfast OK but the eggs were far too salty too eat. Room is small but good for the price but the iPad control is so clumsy. You have to tap it to wake it up, then it takes several seconds to initialize before it's ready for input so it's so slow to use. You have to do this just to look at the time even. TV is bolted firmly to the wall making it impossible to access the HDMI inputs. Location is good being near a metro station, but not much to eat in the immediate area. Need to go down to the Wharf.

Price was great! Cleanliness! Design of the room, small but it was well worth the stay. Employees were great.

This hotel employs thieves. My friend stayed in the hotel for one night last week. He used his bank card to check in, and at the bar. The next morning he woke up to urgent calls from his bank saying that his card was compromised by three unauthorized purchases attempted on his card. It could ONLY have been the front desk staff or the bar staff. He tried to complain to the young woman at the front desk while checking out, and she couldn't care less. Don't go there.

This was a fair prices, clean and unique hotel We stayed here for my boyfriend's birthday and we enjoyed every minute. It's in a safe location so you can walk around at night to this really good pizza shop around the corner. I'm going to keep this place in my back pocket as this was a really nice and clean stay!

LOVED this hotel The staff was unmatched They were so helpful and fun and made us feel at home Loved the breakfast and the bar and the rooftop So many cool spots to take pics! The rooms are nice and controlled by an ipad The sheets were a bit dirty when we got there but they came and changed it immediately It was my husbands bday and they decorated the room, brought us champagne and a card It was truly amazing Will def return!!!!

CitizenM was a very hip hotel that we stayed for a few days in Washington D.C. It was ideally located where you could walk to the nearby Metro station around the block and about a 15-minute walk to the Wharf. The interior design of the hotel was very hip with a Gotham feel straight out of the Dark Knight comics almost from the 1980s. From the rooftop cocktail bar with gorgeous views of the U.S. Capitol to the lobby bar and library, the hotel is a good place to start your day, have an evening drink, or a nightcap. Our room was compact but had a lot of amenities that I enjoyed immensely from their infotainment tablet that allowed you to change the color of the lights based on the mood settings and set up different music for if you're settling down to go to sleep or waking up. The tablet operates everything in the room. I enjoyed strategically opening up the privacy and blackout blinds in the morning and then closing in the evening. I really liked the shape and design of the standing shower and toilet. It was glass-walled and there was a curtain partition should you want privacy. To access the shower, you first opened the glass door that led to where the toilet was located before opening another glass door that led you into the shower. The water pressure was great. The only two complaints I have come from trying to operate the elevator with the room key card and how the bed was positioned in our room. It took me until the third day I was staying at the hotel to figure out where to position the key card over the scanner in the elevator so I could select the floor we wanted to go up without being stalled on the lobby. Apparently, we were just some of the guests who had difficulties using their key cards for the elevator. The hotel should provide visual instructions on where to position the card and how long before pushing the appropriate floor button, as that may help. Granted you may still have people who can't do it, but every little helps. While the bed was comfortable, because it was positioned wall to wall in the room next to the window, depending on who was closest to the window would need to crawl practically on top of the other person if they needed to use the bathroom in the middle of the night. Don't get me wrong, the hotel did a great job utilizing the space within our hotel room but that is one challenge I didn't anticipate when we did stay there. But overall, the hotel stay was solid, and would stay there again the next time we are in D.C., especially, if we see more shows at the Anthem in the Wharf.

Dude, do NOT stay here--these employees straight-up stole from my friend. My friend left their jewelry in the room, realized 24 hours after checkout, and called the hotel. They actually admitted they *found* the jewelry, so my friend went all the way back to pick it up. Guess what? Everything was there *except* a gold heart necklace that was super sentimental and had been with them for three years. So yeah, someone definitely pocketed it. The manager? Absolutely useless. Didn't care at all, wasn't helpful, and just kept brushing it off. My friend kept saying they left *all* the jewelry in the exact same place, but the manager couldn't be bothered. And tell me why the cheap $8 Amazon earrings and a random initial necklace made it back, but not the one that actually had value? How convenient. So my friend wasted their time, went all the way back for NOTHING, and got completely screwed over. And yeah, obviously it's on them for forgetting the jewelry in the first place, but if the hotel says they "found it," why even bother lying just to keep the good stuff? Insane. Just do yourself a favor and book a Hyatt or Marriott--at least they have decent customer service.

3.5/5 Pros -Affordable -Close to National Mall, and most other tourist sites -Clean room -Microwave in downstairs bar Cons - Morning of departure around 6:15am a mentally unstable lady was wandering the lobby harassing guests no employees were in site -Shower did not get hot -Pillows were mediocre -No sheet just a very thick comforter that will make you sweat in your sleep -Rooftop bar closed at 9pm on a Saturday even though its advertised as 24/7 -Room had some wear and tear, a panel from the bed came off (see photo) -Not many snack/food/drink options small 200ml coke is $4

Nice and cozy! Great bar, never disappoints! Cant wait for my fiancee and i to return and enjoy the greatness of CitizenM hotels

For our seven night stay in DC, we chose Citizen M as the price was on the lower end (these days, under $200 a night is "cheap"), and it was in an excellent location -- close to everything, but not in the middle of all the hubbub (although there really isn't any hubbub in DC). The downside, however, was that it was one of those "micro" rooms, but if you want a somewhat affordable price, you have to sacrifice size. (To maximize the small space, the "bathroom" was one of those shower stall/toilet combos, although there was at least a division between the toilet and shower, which is not always the case.) Citizen M is trying to cater to younger people, as is evident from the decor and iPad-controlled lights/window blinds/TV/air conditioner in the room. While the decor was funky and the lighting was pretty cool (using the iPad, you could change the color of the lighting in the "bathroom"), as someone over the age of 40, I value cleanliness and peace and quiet over cool lights and technology. At first Citizen M seemed to pass the noise test (excluding the bells from the nearby church waking us up every morning at 7am), but on the penultimate night, there was a so much noise which didn't stop until about 2am. All evening long, we could hear a constant rumble of talking and music, punctuated with what sounded like explosions from an action movie, making it difficult to fall asleep. The noise became even louder around 12:30am, and we went to investigate where it could have been coming from, even going outside to try and determine the source. However, we could not figure out where the noise was coming from -- it did not appear to be coming from another room or from a nearby building. We complained, and an employee walked around the hotel and checked other floors for the source of the noise, but she couldn't figure it out either. It was a complete mystery, and we wondered if it were coming from a completely different part of the hotel and due to the way the vents were designed, we had the unfortunate luck of having all the noise funnelled directly into OUR room. The noise finally stopped around 2am. Another issue we had was the lack of air conditioning. Either the AC in the hotel sucked or the AC was malfunctioning in our room, because it was sweltering and I was drenched in sweat every night. However, the staff claimed the AC was working. Between the heat and the noise, I did not have once restful night. I was going to give Citizen M four stars, and even though they deserve two stars due to the noise and lack of air conditioning, I'll give it three stars, as aside from the heat and noise, it was a pretty decent hotel. In addition to the excellent location, they had a nice rooftop bar; they offered a decent breakfast buffet (although at $20, it was expensive); they had a comfortable lounge and plenty of seating if you wanted to relax; and the staff was excellent. It's a shame that the AC wasn't working and the noise that one night was absolutely unbearable. A decent hotel, but with some major flaws. (Also, the shower leaked a bit into our room.) [Yelp collections: East Coast 2022; Washington, DC 2022; Hotels]

On a recent trip to DC, we stayed at the citizenM for 4 nights. I really dug into the decor and vibe of the hotel. Our room was clean and very tech-savvy. You can control the temp lighting music in the room with an iPad or app on your phone. The staff was helpful and friendly. The location was perfect only a couple blocks away from the metro. Walking/short Uber to the wharf. My only complaint is the bed was up against the wall so in the middle of the night I had to climb over my husband to go to the bathroom. Not an easy feat but we made it work. Overall enjoyed our stay.

This hotel is adorable & unique. Check in is not your traditional walk up to a reception situation. If you can figure it out, you check yourself in, pretty cool, but of course I needed help. The rooms are small and basic but very cute, clean and comfortable. I love the Scandinavian style design. If you stay here, do yourself a favor and order the French fries, they are amazing!!!

Overall: Cool new hotel, low cost, decent location, tiny room, rooftop bar. Not sure if it's 100% family friendly. Perfect for an individual traveler or couple. Would stay again. Location: Main reason I chose this hotel was its location and low cost. If you are fit and not afraid of walking, it's close to the Washington Monument (1.2 miles) and a place called the Wharf (.5 miles). The city also has electric scooters and bikes for rent located in front of the hotel entrance. Checking in: Awesome process! You go to a kiosk and lookup your reservation. One of the coolest parts about the check in is that you get to pick where your room is. You choose from lower or upper floor. Then choose which side: looking at courtyard or looking at School street. If you want a view of the Capitol from your room, choose Upper floor School St view. The ability to choose the location of your room is very cool, I've never seen it done before. Cleanliness: Very clean hotel. Must be newly renovated. Everything was new and hip. No bad smells. No weird stains. Staff: Very nice staff. The hotel calls them "ambassadors". Always greeted me on the way into the lobby. Bartenders at the 2 bars were super friendly. The people working here might be the best I've dealt with. Room: This is where people will likely complain. The room was the smallest room I've ever stayed in. Narrow entry. Bathroom door, when open, blocks path to entry door. Head and foot of bed are right against the wall, so the person sleeping near the window has no electric outlet and must climb over the other person to get in/out. I was alone, so this was not a big deal to me. I can see how this could be an issue when you have a larger crew or family. The other thing to mention is that it's a little scary to lay in bed because the bed is right up against the window, and the window is so large and low so it felt like I was laying on the edge of the building looking down 10 floors. Could be an issue if you're scared of heights, get a lower floor if you are. Bathroom: The shower setup, although nice and new, was kind of annoying to turn on. The position of the on/off switch is in the back and you have to reach all the way in to turn the shower on, resulting in an inevitable blast of cold water on your arm. So annoying. The toilet is fine, but I'm not sure it flushes 100%. There's 2 types of flushes. Full for #2 or light for #1. There was always a smell coming from the toilet and leftover pee in it even after flushing. Odd. Decor: While it is "hip" and "modern", the decor can be a bit much for some folks. Far left liberal vibes. Especially the elevator videos that play. One of the videos is of a young guy wearing underwear and red high heels dancing elaborately. It's just kind of awkward when you're locked in the elevator forced to stare at it. The lobby has a figurine of dogs humping. There's a book in the food area called "Sendnudes" with erotic photos. Probably not great for family with kids. Fine for me as an adult single traveler. It's just worth noting here for others. Food/Bar: I didn't see many options for food. 2 bar/lounge areas on the floor and on the roof. The roof bar is where it's at. Opens after 4pm. I found it to be too busy around 5pm when the after work crowd got out. Or maybe it was a formal event, everyone was wearing business attire. On my first night I took a peek but didn't stay since I was alone and it felt kind of awkward. On my second night, I went up a little later, after 7pm. It was a very light crowd at 7pm on a Friday. Nice and relaxing with a view of the US Capitol.

There are so many spectacular things I can say about this hotel. I stayed here on a four-night solo vacation and enjoyed myself tremendously! The employees here are attentive, professional, and seem to do it all! They have a great group at this establishment. citizenM's art and decor around the entire building are extremely cool! Barack Obama with locs and Martin Luther King Jr. with a fitted hat on. That's just a crumb of the fascinating art I saw. The hotel is very innovative! You check-in and out on your own (of course, there's the crew that will help). Love the tablet that's in the room that controls: all of the several lights in the room, the mood light that changes to many different colors of your choice, the TV, blinds, has info about the hotel that is useful during your stay, temperature, etc. Also, all that I mentioned can be controlled on your cellphone too through their app, including casting streaming networks to the TV like Netflix. It's fantastic! During check-in, you can choose how high or low you want to stay in the building, along with which side of the building you want to see out of your room's window. I was able to see the US Capitol building out of my window. The room isn't that big, but it works and the bed is comfortable! The shower is where you can also experience the mood light (I mostly kept it on pink, which is my favorite color :) )and the nice big shower head felt good. The employees made great drinks (pricey but on point). The breakfast buffet (that's an additional cost; I opted to pay the days I ate breakfast), which was pretty good. They also have a fancy coffee machine, and I ordered delicious cappuccinos. I tried their pasta and hummus with pita chips, and it was decent. There are plenty of places around the hotel to just chill and vibe, including the lovely rooftop, which is both indoor and outdoor. There's also a bar on the rooftop (but during the time I went, it was closed). The citizenM hotel is one of my favorites! I loved it here!

What a splendid experience!! The hotel is staffed with some of the brightest and courteous individuals that were attentive but never overbearing. My girlfriend and I had a lovely stay and enjoyed the room amenities, being able to cast content from our own device made it easy to watch anything and the various mood options were phenomenal when it was time to go to bed. Some of the most restful sleep I've had. Aside from a mishap with the tv not syncing to our iPad at first (resolved with physical remote) and a confusing elevator not taking us to the Roof we had a splendid stay. If you are looking for late night drinks and food make sure to stay in the lobby, the sushi bar on the roof was reservations only at the bar. Nonexistent lighting on the roof and awkward service from the staff made the what should've been luxury experience quite clunky. Although I believe this bar is a separate business and shouldn't discount the overall experience. If I were deduct any points I feel that although I appreciate the choice to be different with a lot of the decor some of the art prints with presidents or other characters might be a tad too far. Some may find this disrespectful, others may appreciate the humor but personally they just seemed to take away from the overall aesthetic and went from a statement to tacky.

While I really enjoy having drinks and snack at the lobby bar....i was really disappointed with the rooftop sushi bar experience. Lack luster and awful drinks. Was told you can't order food, unless you are there for the sushi experience

This might be a cool and hip hotel but the rooms are the smallest I have ever seen. There's absolutely no room for two suitcases and no space to put them. You'd have to take your stuff out and zip the luggage up and store vertically. The sink is tiny and outside the wet area, right in front of you when you've entered the room. the toilet is more or less in the shower. The bed is not free standing and takes up a third of the room. It starts at the one wall and ends at the other wall, that's how wide the room is. One person has always to crawl over the other. The pillows are really thick and gave me a sore neck. Everything in the room is managed by an iPad, but was finicky to work around. Also the QR code to stream content onto the TV. When lying in bed, the TV is really high, also contributing to a sore neck. Door is very thin and you can hear everything. Never again.

Most modern hotel I've ever seen. The one bedroom is extremely small and operated entirely from an iPad. Overhead shower with rgb lighting. I liked all this so I had a great time! Check in/out very simple and the bar/restaurant downstairs was great and very inviting.

CitizenM Washington Capitol was a great place for my husband and I to spend 5 nights in DC. We walked or ride the metro (2 blocks away) everywhere we went wanted to go. Henry poured us some yummy drinks and talked to us about our stay and future plans to stay in Miami. The view from the bed was amazing!

I just finished staying at the hotel for five nights and I definitely agree with the saying that you get what you pay for. Upon arrival I was warmly greeted by staff and I liked the automated check-in. Once I entered my room, I was pleasantly surprised at how cute and cozy the room was. It was a small room but perfect for me as I was alone on this trip. I loved being able to control the lights, temperature and TV with the room IPad. Very cool feature. I will say my bed was not very comfortable (thin stiff mattress) and the pillows were flimsy. Also the room walls are very thin and can hear the guests next to you. There's not many restaurants close by except the Subway across the street (closes at 6). I made the mistake of eating at the downstairs bar due to convenience. The food was terrible and overpriced and tasted like it came right our the freezer aisle (ordered meatballs and pizza). The drinks are also overpriced. Make sure you bring snacks with you and avoid pitching at the bar because the snack selection is limited snd expensive. I did like the coffee in the morning. The hotel has a rooftop bar but unfortunately it's only open Fri- Sun. This is odd to me as this is a big hotel draw and should be open every day. Overall I loved the customer service and vibe of the hotel and it's budget friendly. I think this is a hotel for people spending minimal time in their room.

This was probably one of the best hotel experiences I've had in a long time! Aside from the fact I had never stayed at tech style hotel before having the bartender NIA make great drinks, give excellent food and transit advice she even offered to assist me with the technological stuff in my room that was kicking my butt if I wasn't able to figure it out after her short tutorial at the bar.

My husband and I stayed here for almost a week back in June. The design of the hotel as a whole is very nice. Very trendy and modern aesthetic. Now, regarding the room: if you're looking to stay in a Japanese-style studio apartment-type room, this is the place for you. The room is very small and, considering how hot it was when we stayed, not well air conditioned at all. Bed-wise, there was only a hot comforter and no bedsheet. The pillows were comfortable. This is the first hotel I've stayed in where I never felt well-rested each day, reason being I could not get comfortable due to how hot it was in our room. You control everything in the room by technology, including an iPad, which was sometimes glitchy during our stay. Although the hotel itself is nice, with the exception of the room, it is not worth the price. When you plan a trip to D.C., please stay elsewhere.

The front desk staff either needs to be trained or fired. The afternoon and evening crew spend more time hiding out on the sofas in the side room while playing on their phones than they do paying attention to and interacting with their customers. When you do get their attention, they continue to be lazy, rude, uninterested in customer service and demonstrate zero recognition of the value of their customers, nor do they seem to understand that the customers are the purpose of their jobs. This place is definitely not for the claustrophobic. The rooms are uncomfortably tiny. Every move you make requires strategy, so you don't bang into the walls, fixtures and windows. The bathroom is like using a toilet and showering in the same closet. We picked this place based on price, but we'll choose a real hotel for adults in the future, not a painfully cheeky, wanna be hipster, glorified dorm room. The only reason I didn't give this hotel one star is that the team managing the meeting spaces, while not what I'd call friendly, were at least efficient and moderately generous. Yes, it is a pretty space, conveniently located. But a positive hotel experience is more than decor and attitude.

First timer but LOVING everything about it - from the price to the style to the functionality. It's like the Trader Joe's of hotels. After we found a reasonable, last-minute deal, we checked in with the friendly front staff. He saw we were a family of 4 (traveling with 2 small kiddos) and "upgraded" us to an accessible room with more space. And it was the perfect size for us. Our 11th floor had an amazing view, but if we could close two sets of shades if we wanted complete darkness for sleeping. The remote was also good for putting on low-fi chill vibes or adjusting the temperature. Everything looked modern minimalistic with pops of red. Plus there was a cute stuffy and just positivity written all over the complimenaty hotel toiletries. Would definitely stay at another Citizen M in the future. Glad to have experienced a non-boring hotel chain option.

First time at Citizen M and I've never had a better time at a hotel. I was skeptical with the promotional photos but the rooms and cafe/bar really does look like that! Beautiful with such a nice staff. Rafaela greeted us and was just so great as a first introduction to the business. I had a drink at the bar my last night also. Just needed something to sleep and I don't drink much. A big thanks to Taylor and Jade for noticing I wasn't enjoying my drink much. I got my drink remade without asking and the second one was way TOO delicious. Put me right to bed. The bed is so huge and comfy, it was hard to get up and do my scheduled sightseeing. The room is small so you WILL be close, so make sure you're comfortable with your partner. The breakfast is also wildly good. It may seem expensive, but it's honestly the same price as other spots in DC so it ended up being worth it a few times. Very trendy and clean and perfect for us as a young go-getting couple! Proud to be a Citizen.

My new favorite hotel! Never have I ever had technology work so well with a hotel for everything. Check in, out, food service, lighting, TV, check out, and more! I added the app to my phone but even without they give you an ipad to do all the same in your room. The big bed was very comfortable. Needed 2 extra pillows but they delivered them right after asking. I am certain they have figured out how to reduce costs with technology. Every room is exactly the same. Makes it easy. won't work for some but for most travelers this is just what you need at an affordable price and this location is only a block or so from the mall and the wharf so very convenient and plenty of transit spots close by if you would rather go that route. We loved our stay and will be back if in Washington and will look into this for any area that has one when we travel.

Hubby and I stayed here for our anniversary trip to Washington DC. It was his first time visiting DC; I grew up in the area. I would like to express how happy we were with our stay at CitizenM. The location is EXCELLENT: About a 15 to 20 minute walk to the Smithsonian's Air and Space Museum which is on the National Mall. The hotel is also just a 5 minute walk to L'Enfant Plaza metro station which has access to 5 metro lines (yellow, green, orange, silver, blue lines), making it easy to get most anywhere in the city. We took metro from Reagan Airport (DCA) and were at our hotel very easily. The hotel stay was a very unique experience, in a positive way. It has a very quirky decor and atmosphere. Lots to see, interesting art all over the walls. Very generous amount of seating in the various lobby areas, reminiscent of a lounge or resort. Floor to ceiling windows let in plenty of beautiful natural light into the lobby. There are Mac computers and a printer, not sure if it's additional charge to use. 2 or 3 enormous flat screen TVs in the lobby areas. There is a lobby bar with lots of seating, booths and tables also available in a second floor area too overlooking the lobby. Everything very very clean. Staff courteous and helpful, greet you every time you arrive back to the hotel from being out and about. I appreciated the security feature that the elevators require you to tap your room key to access any floor with the hotel rooms, making it difficult for just anyone to walk in off the street and go to the rooms. There is a 12th floor bar with lots of seating, tables and couches, and an outdoor terrace with a natural garden and a magnificent view of the city skyline including the Washington Monument and the Capitol building. We caught a spectacular sunset view from that spot!! The rooms themselves are very fun with lots of unique features. Everything can be controlled from an iPad in the room: lights, TV channels, curtains and blinds, it has an alarm with four tones which will simultaneously ring and also turn the lights on at the scheduled time. Making for a pretty pleasant wake up experience. It has a sleep mode as well, which will close the blinds and turn off all lights and audio with the push of 1 button on the iPad. Another cool feature is called "moods" it will play a kind of instrumental music and display a relaxing pattern on the TV, and cycle the color of the lights in the room. The king bed and pillows were SO SO comfortable, we slept like royalty our 3 nights there!! I will echo what other reviewers have said, the room is on the small side, and although very stylish, it can feel a bit cramped, so be prepared to use the ample under-bed drawer for storage. It might fit small and medium suitcases inside it, to free up some floor space. There are plenty of power outlets to charge all your gadgets. The shower is very pleasant as well. The floor to ceiling window in every room is so lovely! What more can I say, other than we will definitely return to stay here and recommend it to our friends and family as well! Thank you CitizenM for a wonderful anniversary experience in one of my favorite cities in the world

Pretty underwhelming. The bed was awful, the pillows felt like dollar store pillows. The decor is suuuuper loud and gets agitating after a couple of days. Their ipad screencast thing only worked like 50% of the time. The whole vibe of cool, trendy, tech savvy hipsters got more tiresome than anything. In addition, the breakfast was mediocre at best (I think they charged like $25 a person???). Truly a ponzi scheme of a hotel concept. The hotel bar snacks were $20 microwave pizzas. I won't be staying at a CitizenM again. The staff were polite and kind, though. Shoutout to the cool people just making a living.

My wife and I just returned from a four night stay at CitizenM. I loved the place. Are the rooms smaller than normal? Yes. Did it matter? Not at all. It would have mattered if I had a family of four in the room, but the rooms are made for two. I was quite comfortable, and also liked the techiness of the room. The changing light colors were fun. If you stay here, you TOTALLY need to use the alarms. They have the most entertaining alarms. We woke up laughing. The rest of the hotel was very nice. We lounged around on the couches on the ground floor and felt like we were at home. The breakfast was good, and the little glass jelly jars were the best. I'm saving the best for last, which was the people. At no time, if I asked for something, did I ever feel like I was bothering them. I hate that I don't remember everyone's names, and I might mess up some, but I'm going to do my best. Kayla, who was the first person that helped us was great, a really sweet girl, but she went on vacation after day two. So Kayla, I hope you enjoyed Orlando and had a great time. I enjoyed Ahmed at breakfast, the nice girl who was from Sierra Leone and many other places was very nice and helpful as well. Thanks for letting me know that I could get iced Lattes with my breakfast, and then making me two of them:) I appreciate the guy who made me a good coffee, when I asked him to just make something good. There were two other very nice girls who we talked to a lot on our two last days (July 5-6). Thank you for storing my wife's deodorant because we couldn't have an aerosol product where we were going, and also holding our luggage since we flew out way after check in, and the other lady, who I talked with regarding how sad it was to see broken people on the streets. The manager was also great. You know he's good because he gets sent all over the world to open new CitizenMs. Is it obvious that I liked the workers? Honestly, I am not exaggerating about how good the people were. I kind of felt bad because every time I ran into someone, I wanted to stop and hang out, but they had work to do. Thanks a lot CitizenM staff, you made my trip great. Oh yeah, the rest of DC was cool too:)

I came here last August with my partner to get away for a while & visit Washington, D.C. It was my partner's first time visiting. I found this hotel online and based on the reviews, photos and location I booked it. Let's start with the parking issue around the hotel, we drove around trying to find an spot to park our car. We ended up parking it next door to it and left it parked for the days we were going to spend in Washington. The check in process was easy and the staff was nice & professional. Our room was alright, the decorations are very basic & limited. The AC in our room was a challenge as it wasn't cooling down as we expected & we had to call the front desk to report it. We ended up packing up again & moved to another floor & room, the A.C in this new room worked better. The strong smell of Marijuana lingered throughout the hallways, that was a bit unpleasant to be honest. I don't judge anyone & I learned that is legal now in Washington to use Marijuana, however people shouldn't have to inhale it everywhere while walking inside the hotel. We got some ice from the bar area for our room, the lady working at the bar was attentive & friendly. The hotel's location is perfect since it's close to many places, and we were pleased overall with the service we were provided.

Nice place but just remember, if you look at them the wrong way, they will cut off your technology and key card access and just blame it on enigmatic tech issues. Nice artwork if not a little too homoerotic. Tourist lives matter!

Amazing people, perfect location, excellent price, and did I mention the staff? ;) Thanks! Only quibble: 2 different shampoos but no conditioner?

Had a great experience here. Easy check in, easy check out, very cool common areas and conference rooms. The food was great and the coffee was even better. They don't up charge like crazy like so many other dc hotels (cappuccino was $4 which is on the low end for any coffee shop in the area) and the overall value was great. The area leaves a bit to be desired. No trees, a lot of scruffy homeless people wandering around, and feels very quiet and barren at night, but it's very close to the national mall and The wharf. Lots of cool restaurants and bars within a short walk. Definitely recommend!!

i had originally booked with them for Oct 29-31st for the zayn concert but it got postponed so i rescheduled my booking to jan 20-22. I asked if i would need to pay anything else because i had already paid $438.18 for the october dates and they said that the rate did not change. Then when i got there last night to check in they said i owed $1k and I said i had already paid. The woman checking me in said since it was 1am a manager wasn't there and that they would let me stay but id need to speak with the manager in the morning. When i went in the morning it was a different person so I explained to her and showed her the messages i had saying the rate was not any different from my original booking from when I rescheduled the dates. She talked to the manager and told me that the rate changed because its inauguration week and i needed to pay the difference to be able to stay there. I told them i was going to find a different hotel to stay at and they said I had to pay for the few hours I was there and charged me $965. Don't stay at this hotel!

Excellent Management and Staff!! LOVED MY STAY Thank you Jamar for making my birthday special!! Big shout out to your front desk staff Kayla and Chris!! And the best bartender Eugene!!‼‼

Everything was superb. We stayed at CitizenM in San Fran a few months ago and my wife and I agreed that we would never stay anywhere else so long as our destination had a CitizenM. Everything from the personal service, to the comfy wonderful room and they even left us a personalized handwritten letter in our room upon check-in welcoming us back. You won't find service like this anywhere. And if you stay anywhere else, you're making a huge mistake.

Our first stay at citizenM and my first visit to DC. This hotel is conveniently located between the National Mall and The Wharf, walking distance to the the museums and other popular spots. The staff is friendly and accommodating, the room clean and comfortable. The coffee is quite good, too! Everything we look for in accommodations, all the boxes ticked! Highly recommend!

I stayed here last night and can't say I enjoyed the experience. Unless you're extremely tech savvy and patient, steer clear of this place. Parking was a breeze outside, which was a bonus. When you enter the hotel, you do a self check in. There was someone walking around but didn't offer any assistance. The hotel is very attractive, but the room I had was tiny. Everything is done on an iPad from the tv to the lights. I couldn't find a light for the bathroom so I took at shower in the dark. Also, I didn't see any soap, just shampoo, so I cleaned myself using shampoo. The whole experience sucked. If you're young and tech savvy, I can see this place being attractive. I found it to be annoying. The only good part about this place were the bartenders downstairs. Other than that, I wasn't impressed with how difficult and impersonal the experience was.

We absolutely LOVE this place. Location: fantastic! 14 min walk to the wharf for dinner. Near the mall for daytime exploring! Service: Seriously! The best, helpful staff ever! Ambience: the decor and style of this place is incredible. So much to check put. The rooftop bar is drop dead cool. The common areas is lounge worthy! Room: do your homework before booking. These are micro rooms. But they are so thoughtfully done. Bed is comfy. Everything is so modern. I feel like I am in a hotel in the future. Great experience!