citizenM Zurich

Yes! Recommend! This is a 4 star hotel but has the service of a 5! I love the minimalism vibe with the perky messages. My tv had a personalized welcome message. Cheesy and easy to make? Yes but do other hotels do it? No. I love they have a modern check in but also a full time person to help. At checkin you are asked to choose what type of room you want / what view. On top of that it is clean! And the beds are comfortable. The rooms are small and practical but if I’d be here with my two kids I may struggle. Perfect for couples or single business trips however . Good WiFi Quiet

Very modern, clean and nice hotel! Check in was easy and staff were always friendly and available! The rooms are very modern (includes an IPad that allows you to change the color of the lights, set alarms, display weather and control tv) and the beds are very comfortable! The rooms are a bit small, however it’s not a problem for couples or a solo trip! Wifi is great, very nicely located and the hotel offers luggage storage! In general, would recommend!

Fantastic modern hotel in the heart of the city, just 10m away walk from the center. The hotel check in is very convenient and modern, you just arrive and do the check in with a device that even lets you choose where you want your room views to look at! Fantastic check in experience really. The rooms are quite small (specially the bathroom) but incredibly modern. Everything in the room (lights, air, blinds…) are controlled via an iPad which is really convenient and honestly fun. The beds are super comfortable, one of the best sleeps I’ve had in my life. Nevertheless, the rooms could be a bit cleaner. There were spots on the walls and sofas. Overall, great hotel to go alone or with your partner. Would definitely recommend and come back to it. Especially the modern touches makes it special

There is so much to like about this hotel - the amazingly helpful and friendly staff, the great location, the comfortable bed with good linens, the bar/restaurant that's open all night to accommodate any schedule (like overcoming jet lag), the good breakfast, and the great shower. There are also some quirks and oversights that keep it from being great, in my opinion - the bed that's jammed up against the wall so that there's only one side to get it in on which is a problem for a couple, the fact that there seems to be no way to control lights independently, so if you have to get up in the middle of the night to got the bathroom you have to turn on all of the lights (which meant waking up my spouse), no way to make coffee/tea in the room, and everything is controlled through an iPad, which seems to occasionally choose to change your preferences, such as deciding that all of the lights need to be off even though you just entered the room. This is a great place if you're a single person and are willing to put up with some quirks. I'll repeat, the staff is simply exceptional!

This is a strange hotel. I guess if you buy into the concept, then it's fine. If you want an actual hotel like hotel, look elsewhere. ||I do want to praise the staff, who are absolutely lovely and helpful--especially a shout out to Anna Maria and Sam. And another staff member (Viktoria?) in the dining area. ||So, the issues.|The room layout is absolutely not workable for more than one person. As others have commented, you have to crawl over your sleeping partner to get out of bed. It's absolutely nuts. There's barely room for your suitcase, no place to put your clothes, and hardly any counter space. I never did figure out the lights. (Though I used the alarm on the Ipad, and that was a very cool wake up!)||Check in was a zoo. You have to check in via iPads. Staff were helpful, but it felt like the self-serve at the supermarket. I know some people like that (and to be fair, I did like the super efficient self-serve checkout). There is barely a "lobby." A bunch of people came in at the same time, and it was crowded and uncomfortable. ||Staff felt more like store associates than hospitality people. Example. I was trying to figure out where I had walked earlier in the day and mentioned that it was near an iconic hotel, and the staff person had no idea what I was talking about. They are great at what they do, but they aren't your typical hotel type employees. ||The good.|Breakfast was excellent quality.|Hotel is clean. |Free and easily accessible water. |Decent location.|Quiet room--if you get an interior one. |Excellent staff! ||I can't imagine staying here again, though for single travelers, it's a good find.

Rooms are quite small if you and your partner have large suit cases but we found the hotel concept to be good for the price and convenient… by far the best thing in the Zurich location is the staff - the Greek gentlemen and the Ukrainian lady were amazing people that went above and beyond to make myself and my wife feel at home. We appreciate you all and it meant a LOT!

A very special hotel experience! Location in heart of Zurich—easy walking to all areas. Citizen M staff helpful and friendly. Check in is easy, room light, bright, clean. King bed comfortable and found two in bed not a problem to get out. Automated night blinds, automatic night light so helpful. Water free- can replenish daily either sparkling or still. Shower large with exceptional Hans Grohe panel giving you choices from rain shower to personal with thermostat controlling water temperature. Lighing is exceptional. Think you need more room? The open living room/bar/dining/ work area feels like home. There are areas to work, converse, watch tv, eat. Trams just outside. Barber, cafes across the street.||I cannot say enough about Citizen M’s advantages.

A single english speaking business traveller hotel ONLY. Self service checkin doesn't work- try to check yourself in on an ipad which only works if your room is ready and you are a given person travelling. 12 people asking for help from very stressed staff. 20minites to checkin and we had to do it ourselves. Rooms have bed squashed into corner so any partner has to climb over. Ipad for the lights, cant do something simple. Plastic feel that will not age well. Nothing other than one double bed rooms. Designed by somebody who doesn't travel - clever marketing not user experience. The user experience socks. Professional staff - but no local experience no local knowledge no idea how to help. Not their fault but not great user experience. My bad for not picking a local hotel. Won't do it again.