Citrus Hotel Cheltenham by Compass Hospitality

The Citrus hotel is really well located for the centre of Cheltenham. The service we received was good. When we arrived at the hotel we checked in easily and were located on the 4th floor which was no problem at all. When we entered the room we found it to be freezing cold. We could not see out of the window due to it being soaking wet with puddles of water on the window sill. There was a heater in the room that had not been switched on but was working. The spotlight above the television was hanging out of the ceiling and we also found that the sink in the bathroom did not drain away. The beds were comfortable and we experienced a good nights sleep with very little noise. On leaving the property there was a broken tile on the steps which I slipped on twice. There was a cone when we arrived to highlight where not to step but this was often either not in the right place or missing completely. The breakfast area had tables and chairs that were all plastic and felt a bit like a canteen but the breakfast itself was perfectly adequate. Just a bit more attention to detail would have made this hotel much nicer.

I had a pleasant stay at the hotel. The bed was comfortable but most importantly Duncan was incredibly helpful. He truly took the time and effort to explain things and resolve every issue I had with my booking.

Stayed 1 night in the triple room with a couple of friends to attend a 60th birthday party. Room was surprisingly spacious with a great view at sunset over the rooftops. Wall-mounted flatscreen TV and plenty of tea/coffee bags with the kettle. Lots of coat hangers on a rail. Used hotel underground carpark which was £10 per night. The team at reception were very helpful pointing out directions on the map, taking our luggage into storage while we explored Cheltenham after checking out, and letting us keep our cars parked for longer at the hotel. There was quite a large choice for the continental breakfast in a pleasant dining room.

Great location, absolute Legend on reception desk. Price reasonable too but seriously the rooms were horrendous. The windows were full of condensation and mould. The double bed was 2 single beds stuck together? The bedsheets were paper thin and it was minus one degrees outside! The tv sound was terrible and none of the apps worked not even BBC I player. The room also smelt of old sweat. The building needs a massive revamp and some love because it could be a half decent budget hotel. But in its current form I would not go near it again and basically would not recommend it to anyone other than very drunk young people who just want a few hours head down after a night of debauchery. Great location. Sort the the rooms and building out it needs a lot of work to get that up to anything close to 3 stars. It's only scraping 1 star at present!

Booked the wrong date for the hotel. Phoned them and they were very understanding and did manage to change my date, luckily. Unfortunately I booked a suite and they only had a twin room available, but as it was my fault, that is not a negative. We stayed on a Thursday and the area around the hotel was quiet, so we slept soundly. The staff were all very welcoming and professional and didn't bat an eyelid at my wife going out for a cigarette to the smoking area in her slippers ! The smoking area is just off the entrance and well lit, so it is safe for a single person to stand there. The room was clean and well appointed with comfortable beds. The heating kept the room comfortable all night. ( November). The location is only a ten minute stroll to the city centre. It was perfect for a performance at the city hall that we went to. We felt very safe walking around the area, at night as it was well lit . The hotel has a lift and stairs from the car park and a disabled lift and a few steps from the front entrance at street level to the entrance proper. The car park is under the hotel and has limited spaces and is tight, so you may have to park elsewhere. All in all, this is a very good hotel and we will be using this one if we need to come to Cheltenham ever again.

Quite literally the worst experience I’ve ever had with a hotel. We booked through booking.com and that process was easy. It was what followed where it all went wrong. The hotel’s booking.com page must have been hacked because it sent several phishing messages where it asked for credit cards details. Someone from the hotel messaged me saying to ignore all further messages and if they needed to contact me they would reach out to me directly. Amongst the spam messages was a message that said that they had a long term contract and that they would cancel my booking - unsure if this was real or not, I ignored it waiting for a cancellation confirmation from booking.com. The spam messages continued to come and the booking stayed as confirmed. Turns out the booking was cancelled (we learnt that the hard way on the day) but the hotel still has yet to initiate a refund, didn’t let us know apart from a message amongst clearly spam/phishing messages. I wouldn’t recommend booking here unless you like receiving numerous spam messages asking you to pre-check in and provide credit card details and doing unnecessary admin like chasing a refund that isn’t coming or booking a last minute hotel.

Excellent weekend away, great service & help from Matt on reception. Lovely rooms, fabulous mattress!! Quiet hotel but right in the centre of Cheltenham! Nice bathroom 🚻 slight issue with water heat but nothing else. Nice BIG towels, free shower gel! Would DEFINITELY stay again! Would love parking & breakfast inc in price/offer? 🙏 Many thanks! 👏

Wasnt even worth 1 star An absolutely diabolical hotel, claim its dog friendly and my dog had ended up standing on glass on your property which was a massive vet bill, then at night and early hours there was loud music and banging so this made my dog shake and have an accident. When tried to complain they just blamed the dog, and doesn't help the rooms are full of mould you're a joke

Pleased with our stay here. It's got a few quirks - weird outlet locations, door being slightly blocked by the bed, a little creaky, no washcloths - but balanced by location and price. Plus they have working electricity and ceilings which I've recently learned are two underappreciated points in daily living.

I have headed to Cheltenham a few times over the last few years to visit their long running alternative club night, Judder. As it's on a Friday night (and on until late), overnight accommodation is a must. We have been to a few different serviced apartments in the City which have been great (as we normally travel in quite a large group from Birmingham), but for last Friday's edition there was a small party of three people. We checked the normal booking sites for accommodation choices, but after a little mooch around came across "The Big Sleep Hotel" on one such hotel comparison website. First thing to mention is that the Big Sleep Hotel is co-owned by John Malkovich. Cool huh? Second thing to note is that they have rooms which can fit up to 4 adults for a pretty bargain price (which includes a hot breakfast). The charge for £90 (£96 including secure parking) seemed like a bit of a no-brainer so we booked on the spot. This hotel in the centre of Cheltenham was really easy to find. We punched the direction details into the SatNav and whizzed our way there from Birmingham in around 45 minutes. Upon arrival, we buzzed the carpark to grab a space (the last one available) and mooched into Reception. The parking in this small secured space is "first come, first served", so the earlier you get there the better. The staff were friendly and helpful throughout our stay. We filled in the check-in details and were given our room key (they asked how many we wanted and we ended up with three). The reception space was bright, colourful and clean and had a small bar and dining area attached to it. The reception and bar are open 24 hours too, perfect for a nightcap if you're that way inclined. We asked if there was any takeaways nearby and was handed a folder with a number of menus from local restaurants. We were even advised we could take plates and cutlery from the dining area. The small touches really did make this place stand out. Our room was fab. 4 Single beds, a couch and table, a shower room (with a sink) and a separate room next door with the toilet in it. Handy, when you have more than one adult wanting to get ready at the same time. There was also a number of mirrors in the room, so not everyone had to crowd around the bathroom. The room had plenty of tea and coffee, a kettle, a hairdryer, a vanity stand and several power-points. Again, the room had everything we needed for an overnight stay but still kept a great sense of minimal, colourful design. The beds could have been comfier, but if you are heading out for a couple of nights they're totally fine. I would thoroughly recommend this chain for a weekend away. There are currently only three locations (Cheltenham, Cardiff and Eastbourne) but I would most certainly use them again.