Citrus Hotel Cheltenham by Compass Hospitality

Booked the wrong date for the hotel. Phoned them and they were very understanding and did manage to change my date, luckily. Unfortunately I booked a suite and they only had a twin room available, but as it was my fault, that is not a negative. We stayed on a Thursday and the area around the hotel was quiet, so we slept soundly. The staff were all very welcoming and professional and didn't bat an eyelid at my wife going out for a cigarette to the smoking area in her slippers ! The smoking area is just off the entrance and well lit, so it is safe for a single person to stand there. The room was clean and well appointed with comfortable beds. The heating kept the room comfortable all night. ( November). The location is only a ten minute stroll to the city centre. It was perfect for a performance at the city hall that we went to. We felt very safe walking around the area, at night as it was well lit . The hotel has a lift and stairs from the car park and a disabled lift and a few steps from the front entrance at street level to the entrance proper. The car park is under the hotel and has limited spaces and is tight, so you may have to park elsewhere. All in all, this is a very good hotel and we will be using this one if we need to come to Cheltenham ever again.

I had a pleasant stay at the hotel. The bed was comfortable but most importantly Duncan was incredibly helpful. He truly took the time and effort to explain things and resolve every issue I had with my booking.

Cheap and cheerful. Yeah it’s not posh but for the money it’s great value. Bed was clean and room was large and clean enough. Bathroom had some goofy features like a sliding toilet seat but again can’t complain at this price. Would definitely stay again

Unable to book a room. Visited to see men hanging around outside smoking and speaking loudly in foreign langusges on mobile phones. Intimidating.

Brilliant stay! Only issue being I paid for a double room which actually ended up being two single beds pushed together (so not a double) but great stay overall and comfortable, with good location to the town and a small walk/taxi to the station. Would stay again!

I hate to write this as staff is great, clearly lots of effort put in, eg breakfast is quite nice, but unfortunately nothing g could hide how run down is the building. I'm not sure about locks on doors, just did not feel safe or clean. Although bed was clean, water was hot.

Wasnt even worth 1 star An absolutely diabolical hotel, claim its dog friendly and my dog had ended up standing on glass on your property which was a massive vet bill, then at night and early hours there was loud music and banging so this made my dog shake and have an accident. When tried to complain they just blamed the dog, and doesn't help the rooms are full of mould you're a joke

This is the worst hotel that I stayed for travel. The blanket is dirty with mold. The staff is friendly to change a new room. However, the room is still dirty and dusty. Furniture and equipment did not clean properly. Shower head did not works well and bath tub switch has broken without repairs. Hair dryer does not works well which is a disaster after shower and cannot get some rest with wet hair. The room is close to center just behind a main shopping street but it is noisy at the night time when the club start active. Definitely not coming back. I think is time to consider for some renovations.

Pleased with our stay here. It's got a few quirks - weird outlet locations, door being slightly blocked by the bed, a little creaky, no washcloths - but balanced by location and price. Plus they have working electricity and ceilings which I've recently learned are two underappreciated points in daily living.

I have headed to Cheltenham a few times over the last few years to visit their long running alternative club night, Judder. As it's on a Friday night (and on until late), overnight accommodation is a must. We have been to a few different serviced apartments in the City which have been great (as we normally travel in quite a large group from Birmingham), but for last Friday's edition there was a small party of three people. We checked the normal booking sites for accommodation choices, but after a little mooch around came across "The Big Sleep Hotel" on one such hotel comparison website. First thing to mention is that the Big Sleep Hotel is co-owned by John Malkovich. Cool huh? Second thing to note is that they have rooms which can fit up to 4 adults for a pretty bargain price (which includes a hot breakfast). The charge for £90 (£96 including secure parking) seemed like a bit of a no-brainer so we booked on the spot. This hotel in the centre of Cheltenham was really easy to find. We punched the direction details into the SatNav and whizzed our way there from Birmingham in around 45 minutes. Upon arrival, we buzzed the carpark to grab a space (the last one available) and mooched into Reception. The parking in this small secured space is "first come, first served", so the earlier you get there the better. The staff were friendly and helpful throughout our stay. We filled in the check-in details and were given our room key (they asked how many we wanted and we ended up with three). The reception space was bright, colourful and clean and had a small bar and dining area attached to it. The reception and bar are open 24 hours too, perfect for a nightcap if you're that way inclined. We asked if there was any takeaways nearby and was handed a folder with a number of menus from local restaurants. We were even advised we could take plates and cutlery from the dining area. The small touches really did make this place stand out. Our room was fab. 4 Single beds, a couch and table, a shower room (with a sink) and a separate room next door with the toilet in it. Handy, when you have more than one adult wanting to get ready at the same time. There was also a number of mirrors in the room, so not everyone had to crowd around the bathroom. The room had plenty of tea and coffee, a kettle, a hairdryer, a vanity stand and several power-points. Again, the room had everything we needed for an overnight stay but still kept a great sense of minimal, colourful design. The beds could have been comfier, but if you are heading out for a couple of nights they're totally fine. I would thoroughly recommend this chain for a weekend away. There are currently only three locations (Cheltenham, Cardiff and Eastbourne) but I would most certainly use them again.