Poorva Gaware
Google
We were turned away and left stranded by Summer House Backpackers (Please never go there) —just two shops away from City Backpackers. Feeling desperate, we called City, and an angel named Deep answered. We explained our situation, and without hesitation he told us to come as quickly as possible.
This was the night before my birthday, and I truly believe Deep was a guardian angel sent to guide us. The moment we arrived, he and his colleague (a tall, skinny European guy—sorry we didn’t catch your name!) welcomed us with kindness, compassion, and outstanding customer service.
They gave us a safe place to stay, turned our nightmare into a blessing, and redeemed Brisbane for us. We had way too much fun and wanted to extend our booking another day on short notice and with no complains the gorgeous lady at the reception agreed to do that. The hospitality at Citi Backpackers is second to none. Deep, you’re a legend.
Thank you from the bottom of our hearts. Kindness really does go a long way.